Great service worked with the insurance company scheduled a while you wait visit to have my windshield replaced said it would take between one and two hours and it took less than an hour and a half. Kevin kept me informed of everything that was being done and everything looks great all my connections my windshield wiper automatic windshield wiper my automatic car starter everything perfect read more

I had a windshield replaced here today and was in and out in a very reasonable amount of time. Steve, who was the acting manager, was very personable and professional. read more

I had a chip that became a crack all across my windshield AND I needed my inspection sticker! I could have sworn they came right out to fix. Boy was I wrong. It took me 3 business days to get an appointment for them to come to the house. I have to admit, when they did, it was great. They took care of the insurance so it didn't cost me anything, I left the key on the front seat and the installer was right on time. He texted me he was on the way. He texted me when he was done with instructions on how to take care of my new windshield. It was an excellent experience. read more

I've been using Safelite for decades when in need to repair/replace windshields. Always convenient, efficient and professional. My last experience topped all that - as it could sometimes happen, inadvertent complications could come up and, when it did, Safelite assisted all the way to get to the promised 100% satisfaction. Thanks to Ed (mgr) and staff at the Norwood MA location. Great business to deal with! read more

Safelite in Brighton MA replaced our cracked windshield, but when we got the car back, the windshield camera had completely stopped working and warning lights were going off. They tried to use our insurance to get the camera fixed, then refused to take responsibility--claiming it was already broken. This is absolutely false, as the camera was working perfectly before the windshield replacement. We are extremely disappointed with their customer service. read more

I needed my windshield replaced and recalibrated. Not only was scheduling super easy, but the employees were also so friendly and helpful. My windshield looks great. As a bonus, my EZ-Pass was floating around my car and I picked up my car to find sticky Velcro on the back to stick it to my windshield. Thanks, Safelite! read more

Safelite AutoGlass - Auto Glass Services Near Me - Norwood, Massachusetts

Tech told me my insurance would cover my windshield chip patch after running it through the computer. Damage to my windshield was minor and I would not have done it if it was out of pocket, I could not even tell the difference after it was patched. Fast forward 4 months later and satellite is trying to bill me saying my insurance won't cover it. Incompetence or shady business practice; I think the employee flat out lied and knew it was not covered just to get extra work. After calling corporate to try to resolve it they just passed the buck and told me to call the shop. Stay away from this company. It's not trustworthy. read more

I was supposed to have my windshield replaced today. The tech called me at 9 am to make sure I was still available in my given window (12pm-5pm). He told me he would be there at 1pm, never heard from him until I got a call at 5:10 that he wasn't coming and I would have to reschedule. Horrible service and was not very friendly. Will never use again. read more

Safelite in Framingham replaced my windshield today. 2020 Volvo XC60. I waited in the waiting room which was very comfortable. Staff was beyond amazing and friendly! They have 2 huge bowls of candy which is AWESOME! Windshield is beautiful! All calabrated to safety standards! Car was MINT CLEAN when they we're finished! This crew goes above and beyond for customers! I highly recommend and would go back in a heartbeat! read more

These guys are terrific! The weather made it difficult to do the job in my driveway so they set up a date at their facility. They are very understanding if you have to cancel or reschedule. They did the job at the appointed time and had it completed in one hour. Excellent customer service...cleaned the interior of my car!!! Don't want anymore broken windshields, but for sure, I will go back to this place in the future . read more

These guys did a superb job on my small winsheild stone chip repair. It went from a glinty divot with small cracks to a nearly invisible resin dot. Could not be happier really, all in 30min. read more

I had a tech come out on July 10th, 2024 to fix a star crack with epoxy. The tech said the crack appears to be growing so he recommends replacing the windshield and they set a date a week later to come out with the glass to replace it. They call at 3 pm the day before to say they do not have any glass in stock to replace. They claim they found one at a dealership and it would be 15 days to get it and replace. An appointment was made. I rescheduled that morning due to rain, scheduled a week later. They called the morning of my appointment claiming the glass they were loading to come and replace, it damaged and not fit to repair. They have to find another piece of glass. On September 6th I finally am able to speak to the manager, Edward Pavao, of the Norwood Store. He says sorry, says he found a dusty piece of glass that his supplier has in Connecticut. It is now SEPTEMBER 12TH, 2024 and I have not had my windshield fixed. I'm the idiot for waiting so long thinking they would ever fix it. My Massachusetts insurance is paying for it, so money is not an issue. My one measly windshield means nothing against the billions they make, so they really don't have to care. read more

Infuriating customer service. At first they were responsive and then they couldn't do the repair at my house as expected so they left a message to schedule it at their site and then it was IMPOSSIBLE to get through to a live person on their automated phone service. After trying numerous times I gave up and looked for another company. read more

Don't "Hold Your Breath" Waiting for this Company to Show Up at Your Site. I Didn't Find Their Response Genuine; They Simply Don't Care If They Severely Inconvenience Their Customers!!! read more

I had an appointment scheduled for 3/3/22.... This appointment was made 2/22/22... I was told by txt and email that I will be notified when the tech was on his way, my appointment window was between 12-5pm they were to come to my place of business... no call no show... and if they did call they did not leave a message... I didn't receive a txt or an email as the automated system said, as I got notification from email and txt for my appointment today. I finally was able to reach customer service after 5, but I had to jump thru hoops calling and then texting back... customer service was nice and understood my frustration... but the tech canceled my work order because "Albert" claimed he could not reach me... not once was a voicemail left, nor did I receive a txt or email... as customer service verified my info... then tried to reschedule me to drive allllll the way to some other town for a Saturday.... No thank you, I'm not going to drive out of my way cause your tech didn't want to do his job. Cheap excuse, and I was waiting all day vigilantly for this appointment. The location I had the appointment with was with the Norwood MA location to come to my job which was a town over, basically a few miles from eachother. Giving 1 star to this location is more than generous as I would rather give NEGATIVE ZERO! read more

I've had at least three replacement windshields done here at their Rt 1 location. All very successful. I've found this particular location provides exceptional service. Most recently, I had a bad install from another location and this one took the vehicle in, diagnosed the partial leak issue (with some pre-sleuthing from me), and refitted the glass (at no charge). I would take my vehicle here again. I think my only complaint is that the location is at a very busy intersection in Norwood, and you must navigate around traffic to get in and out of it. Other than that, I've experienced no unusual problems at this location. read more

The worst automated system/customer service I have ever received in my life. Crack in the windshield of our only vehicle 3 days before our baby is due and safelite can't put you on the phone with a human being - just a robot that asks the same foolish questions before inevitably hanging up on you over and over again. I obviously understand the benefits of automated systems but have never experienced one that had zero options to speak with a human being in the event you may have a nuanced situation of any kind. Even if you do manage to get into the queue it will drop you within 90 seconds every single time. I called a small, local glass company (Ocean Glass) and had an appointment confirmed for the FOLLOWING BUSINESS DAY after a human picked up the phone and spoke with me for exactly 5 min 41 seconds. DO NOT EVEN BOTHER CALLING SAFELITE. read more

My car's window shattered at the bottom from a small ding from a road rock. A Safelite AutoGlass technician came to my home and replaced the whole windshield. Safelight arrived on time and did an excellent job. I was covered by insurance So I had no out of pocket cost. read more

I would not recommend this business to anyone I had my vehicle service last Monday and they managed to fuck everything up my side fenders have side damage on them. The roof has damage as well. They're only taking responsibility for the side fenders, but my problem is that they only want to use touchup paint basically a Band-Aid spoke with both managers managers kept saying it was absurd for me to want my boat fenders to be repainted. The assistant manager asked me how long have I been a tech for and then replied with he worked at Lamborghini Ferrari and etc. with nonsense I want to get my vehicle fixed, but the only problem is that they only want to do it the cheap way. If this has happened to you, please call the Better Business Bureau. read more

Don't waste your time with this company. I was given a time slot of 8am-12pm and technician never showed, and I never got so much as a phone call to explain why. Customer service was not helpful at all and really didn't seem very concerned with the fact that the technician still didn't show up 2 hours after service was scheduled. Save yourself some time and take your business elsewhere. read more

My car was damaged by a flying object (likely a tree limb) in a very bad flash storm. I brought the car in to have the windshield replaced and it turned out the damage was more extensive (underneath). The glass had already been taken out, so the car was now undrivable and I had to have the auto body shop tow it. Well, after I turned the car over to the body shop, the technician called me asking where was all the wiper hardware (blades, screws, arms, etc.). I called this Safelite location to see if they had held onto them. I could not get through to an actual human and had to call their central number to get a customer service person to call the manager, who said they would call me back in an hour. Three hours later, no return call. I had to drive back to this location to actually speak to a real person and they dismissively told me they put the wiper parts in the trunk of the car. I had checked the back of my car and I found no wipers. The body shop said here were no wiper parts anywhere on the car. That left me to conclude that Safelite three my wiper hardware away (and this was a relatively new vehicle). I was furious about what they did and their lying about it. This Safelite had the nerve to keep calling me asking me to bring back the car because they had ordered the windshield and it was ready to install. And how would that have worked? We're they going to send I tow truck to get the car??! I was so done with them. The entire team needs a strong, intentional and repeated infusion of customer service skills and integrity. read more

Not only that i had my car there two times but they completely messed up all the mouldings, plastics and now everything rattles, never been called to know when to pick up the car, second time when they were supposed to fix what they did wrong found it all dusty inside and two screws with a broken plastic in the cup holder . Worst service job!! The pictures speak for themselves EDITED: 5/8/19 Well, after voicing my frustrations on here, it seems all they can do is forward me a customer service number. It's the same number that I already called to get this resolved and it NEVER WAS RESOLVED. I brought my car in a second time to have them fix their first "repair" and it was left just as shitty as the first time. I'm now working on getting it fixed but NOT at that horrible Norwood location. I work too hard to have to deal with wasted time and money. The right thing to do is have upper corporate management message me directly and work with a different shop to resolve my case. That's basic customer service when you've dropped the ball like this. Terrible service. Inconsistent follow up. These people dont care about doing a good job. I'm extremely fed up. I do NOT recommend coming here unless you want a headache. read more

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The glass itself is good. The molding job is good, no smudges, no squeeze out lines like my old one and no water has managed to creep in so far. They also got it back to me relatively quickly, within two hours (it was cold so probably extra time to cure). My problem with them is three-fold. 1) Black prints and smudges all over the place. Dash, both A-pillars rearview mirror, all had very visible black marks. Windshield is spotless, but everything else was dirty. 2) Seat, dash and floor was covered with black bits of what I presume to be old molding/adhesive. Upon close inspection, seems like when they took off the old windshield and scraped off the old, black adhesive, they got the bits everywhere and just left it there. Very, very unprofessional. 3) Had 3M velcro on my windshield for my EZpass and dash cam, one of each side of the rearview mirror base. They were placed to be the least conspicuous, so behind the mirror. Whoever did my windshield just haphazardly stuck the velcro wherever, like 6 inches below the mirror. Well, one set of velcro below the mirror and completely ignored the other set, just gone. The adhesive work seems good, but the lack of attention to detail and leaving a mess for me to clean up afterwards (it cost me $500 already!) doesn't seem professional or acceptable under any circumstances. I'll go back to JN Philips next time. They did a great job last time with their mobile van. Couldn't even tell they were ever in my car, besides the new un-cracked windshield. read more

I took my Challenger to this location to have the windshield replaced after a rock chipped it (which then turned into a 2 foot-long crack the next day). I made a Saturday 9AM appointment and the service tech took my car in as soon as I arrived (at 8:45), they took care of my car and replaced my windshield with the OEM glass that I had requested. In addition to replacing the glass, the service tech replaced my windshield-mounted Dashcam and EZ-Pass free of charge, I was grateful for this added service. I had previous experiences where the tech (from a different location) came out to my office and did a good job replacing the windshield but I later found that they had scratched (and touched-up) my hood so I was not happy about that. This time, however, my replacement was done very well and my car was taken care of! I went through my insurer to have my windshield replaced, the quoted price (sent to insurance was over $400 but was deductible free to me), either way, it was a professional job and the OEM glass is a big deal to me. I was inclined to write this review because I almost decided to go elsewhere because of other reviews on Yelp. There is literally nothing better that this location could have done, everything was perfect. read more

The staff was responsive and had my car ready in the timeframe they said for my appointment for a windshield replacement.

I think you can find a better company to replace the windshield. I had to wait two weekends and get my windshield replaced only on third time. The first time they didn't have the right equipment, the second time the windshield was defective. The third time they installed the windshield but forgot to leave me the Velcro for transponder and refused to mail it to me. read more

Car insurance covered a starred ... then cracked ... windshield. Their glass service department suggested Safelite, and I went to the one in Norwood, MA. Everyone was professional and outstanding. I was told I'd have to wait two hours, but everything was done in 45 minutes. At first the wrong windshield was ordered and I had to reschedule, but I blame the insurance company for not giving them the correct make, model, and specifications of the car. Highly recommended. read more

Meant to include that they also left dust/pollen on my dashboard that was not there before, as well as a piece of glass on the passengers side floor, meaning he did not clean up when he was done. They came on 6/15 to replace the one they cracked. I thought it was all set, but I noticed last week that it's whistling a little when i'm driving. Then it rained 2 days ago for the first time and it is apparently leaking because it dripped on my foot. It rained again today and there is water on the pedal again (see pic). I called to see if I could bring it in today to be replaced AGAIN and after 45 mins of mostly being on hold I hung up. I called back twice to speak to a supervisor and the last time said please have one call me back instead of making me spend even longer than the hour I already had on the phone, but so far I still have not heard back from them. read more

Safelite AutoGlass - Auto Glass Services Near Me - Norwood, Massachusetts

Safelite in Norwood , MA - Been waiting on my glass for over a month. Just spoke with a woman at this office who hung up in my face. She says she is going to pass my name and number off to the manger named Ed who is in a meeting. How can she do that because she did not take my name and number? Says that I may have to wait for 3 months to get my glass. She does not know me, so how can she give me this information. Very rude and not customer friendly. Will be contacting corporate. read more

We have a moving truck that we use on our Home Staging business every weekend. Very important to us. The front windshield developed quite a large crack that made the teuck unsafe to operate. We contacted Safelite and one of their techs out of the Norwood store made the repair the next day at our warehouse. I wasn't even on location. The job was done fast and properly and even though I left the truck unlocked so they could make the repair, the tech locked it up after his repair. This past weekend we were back at work using our life line and we could not be happier. Thank you Safelite. read more

Do. Not. Waste. Your. Time. Needed a back window in a Ford Ranger replaced. Was told they could come out the next week, which seemed like a long time but we decided to be patient. Received MANY appointment reminder notices only to receive a text (an hour into our 8-12 window) that our appointment was cancelled. No explanation. Come to find out they did not have the part. Rescheduled for 6 days later. We called the night before to confirm that they part was in. They said yes. Came the next day with the wrong window. Rescheduled again for 3 days later. Received multiple reminder emails and texts that the technician would be coming between 8-12. At 9:30 the day of our appointment received a call needing the VIN number so they could order the part. What? I asked if that meant they were still keeping the appointment and was told "No, you will have to reschedule". Three strikes and you are out! We spent hours waiting on them and they could never get it right. Lack of coordination at the office or something. Another reviewer sad dealing with them was as slow and painful as listening to a 2 year old count to 20. Absolutely true. Take your business elsewhere. read more

This is the very WORST of the WORST customer service! They have my car for over a week now and do not even care! No empathy for my inconvenience or even to let me know what the status is read more

Don't go to safelite if you need a front camera calibration they broke my camera bracket and denied it and they don't stand behind their work just go to the dealer it might be a bit more but it'll save you'll save a headache and they have poor customer service if I could give 0 stars I would read more

Safelite replaced my cracked windshield in my BMW this past week. They are extremely professional and had me out in 90 minutes, Great job and no issues whatsoever. I would highly recommend them for any auto glass replacement. Thanks so much read more

I had a 930 appointment, arrived at 910am and they took my car in early. I love that! The person at the main desk was prompt with his greeting and was expecting me. Also, as most people do, if you have comprehensive insurance, calling the 1-800# for an appointment was super easy. Zero hassle! Very pleased overall! read more

There needs to be a 0 stars option. My many month struggle with Safelite is the most frustrating company interaction I have ever had. My windshield was damaged in March with a rock hitting the windshield and a full length crack appearing. I scheduled an appointment and everything was all good. They then called me the day of the appointment to tell me the technician did not show up for work that day and I would have to reschedule which was two weeks later. This very same interaction happened a total of 5 times over the course of the next weeks/months. I eventually got fed up so I scheduled a drop and go appointment for the first available time I could find because driving with my windshield was dangerous and it needed to happen. I drive one hour in traffic to the facility that had the earliest appointment available at 8:00am, and upon arrival they say my appointment does not exist. I have emails that prove this wrong and they merely tell me that their system is not always the best and that they will not help me and that I needed to leave. They actually said these things to me, that I simply just needed to leave and they wouldn't help. I got Safelite costumer service on the phone, at which point they said that my appointment was in their system and that they would like to speak to the location manager. They then had a screaming match using my phone where they went back and forth telling the other one that my appointment was there and the other saying it wasn't. We got no where. This just tells me that Safelites systems don't talk to each other which is another problem all on its own. Anyways the whole experience just ended with me driving home in traffic to then write this review. Safelite, I dare you to respond to this with some shoddy response like "Sorry to hear about this, please contact customer service to talk more about your complaint" because I did call and they did nothing but say I couldn't be helped. read more

Working with them to replace my broken rear window was like listening to a two year count to 20. Painfully slow, missing information and just flat out wrong most of the time. First they told us to come in immediately, which we happily did. When we arrive we heard, "Oh no, we don't have that window. Come back Monday morning." We came back on Monday, "I don't know what to tell you. I am so sorry, we don't have it yet." Finally we came back after they confirmed they had the part two days later. "That'll be $800." "What? That's not the price you quoted" "Oh wait, yeah sorry, we added wrong." So yeah, slow, missing information and flat out wrong. read more

Safelite came and fixed my windshield in my office parking lot, while I was able to sit inside my office. The guy came and was friendly. He knew exactly what he was doing and took off all of my permit/inspection stickers and put them back on when he was done. He called me when he was finished and I came out to see him off. He also wiped and vacuumed the front interior. I would call on them again. I can't speak to the cost because I have a company car but the service was terrific. read more

I had such a high hope of this company. I am truly disappointed. More than a month, my windshield still missing the moulding, despite the promises to come back and fix it. Only if they didn't take away my old parts, I will simply put them back myself. After many follow up phone calls, no one calls back. I guess they just don't bother. My advice is to avoid them. They cannot be trusted. read more

Pretty much the same story rock hit windshield need replacement. I thought simple enough get windshield replaced safelite must know what their doing, but why take your car to safelite when insurance will pay for dealer who will repair according oem and still have no money taken fom your pocket. Why I say this my Lexus my baby needed windshield replaced but they is molding around the windshield. The molding around the windshield looks HORRIBLE. It sticks out everywhere. Pretty looks like a 16 year old tried self install fast and the furious garbage. My car looks like Poop. Yes they could have done a better job on a standard domestic car which literally has just windshield. But most foreign cars have molding so when you use you window wash function the liquid doesn't run into your car. read more