As a parent of a child with special needs, I want to share our deeply disappointing experience with…read moreFINS. When we enrolled our child, we were assured FINS would be patient, flexible and accommodating. Unfortunately this turned out to be false. At the first sign of discomfort during one of his sessions, something not uncommon for children with sensory or developmental challenges, FINS made the decision to remove him from the program entirely. We had accrued 13 make up sessions to this point and were told we could do the make up sessions during the daytime slots. But when we tried to take them up on that offer, that option was suddenly unavailable. No warnings. No make up sessions. No partial refund. No support. FINS presented itself as inclusive and understanding, but when it truly mattered they turned their back on a child who just needed some extra support. This was not just poor communication - it felt like a complete disregard for a vulnerable student and their family. To any parent considering FINS, especially those with children of special needs, think twice. This experience was not only frustrating. It was deeply hurtful. We expected compassion. Instead what we got was a business decision and this place is purely in it for the money. Our child deserves better.

They were so great with teaching my baby to swim. Great staff! The changing area is also really…read morenice.

Our daughter started intensive swim classes in June and she had enjoyed every minute of it!…read more Because of our schedule, we have had to switch times, but, we have been happy with every teacher that has helped her along the way! We were worried swim classes might scare her, but it has been wonderful!! The biggest thank you to: Ms. Yolanda, Ms. Danielle, Ms. Mary Lou, Mr. Rigo, Mr. Matt, and all of the ladies at the front that have helped me with signing up for classes!!! We love Houston Swim Club- Cypress!

The one thing this place has locked down is ORGANIZATION. The place is huge and has a lot of…read moreswimmers. Although it looks chaotic, they have a great system to keep things under control. The front desk has two people working, so even if one is on the phone, you are greeted by another member. Everyone I have encountered have been so friendly, courteous, and knowledgeable. Once you are signed up, they give your child a color specific wrist band, so the instructors and staff members know where to direct them. All the instructors have customized shirts with names on the back, which is super helpful to me because I can't remember faces as quickly. They don't make it a point where they speak with you after every swim lesson to give feedback on your child. However, towards the end of the week session or however long you signed up for, you are allowed to go to the other side of the pool and watch your child and then you can ask and/or discuss whatever you want. When I signed my son up, he was in for an "intense" weeklong session where he went every day for 2 weeks for 30 minutes a day. He started off as a "guppy". He did the session with 2-3 other kids, so technically I was paying for only 10 minutes of swim time. However, it was still worth it because he was young, and I think seeing other kids swim helps comfort him and gave him confidence. He cried on the first day, BUT his instructor, Miss Mary Lou was super sweet and was able to calm him down. At the end of the session, he was all smiles and couldn't wait to come back. When I signed up, my son got a shirt and a booklet. That booklet is super cute and helpful! It's a fun comic for the kid, but it also tells me what to expect because they basically explained everything in there. I'm telling you, their organization is great. They thought of everything! After the guppy session, he was advanced to the next level: goldfish. We transitioned to him swimming 1 day a week with other kids again. However, when private lessons popped up, we switched. I highly recommend private 1 on 1 sessions because you get the whole 30 minutes. The instructors do teach the entire 30 minutes and never stop a minute early, which is nice. You can rest assure you're paying for the entire time. I like the private sessions because I feel like my son was able to learn more. Mr. Luke was his private instructor, and he was awesome. He pushed him, which I appreciated. Of course, when my son showed signs of fatigue or was overwhelmed, I saw Mr. Luke adjusted his methods a bit, but he didn't "baby" him. The place has lots of changing rooms and a huge shower room for the kids. There is also lots of places for parents to sit and watch their child. Although a lot of people come and go, it doesn't feel overly crowded or claustrophobic. When your child passes the float test, they have a super cute tradition where the child gets to place their handprint anywhere on the wall and write their name. It just makes the child's experience more special and memorable. Overall, I highly recommend this place! This was a great place for my son to start off learning how to swim.

We started with a trial last week at Safe Splash + Swim Lab and loved it so much that we signed up…read moreour 6-year-old son for two lessons per week. Ms. Ivanna is an amazing instructor--patient, attentive, and incredibly friendly. Our son has already made progress, and we're excited to see where this journey takes us. The only reason for 4 stars is that seating is limited. Overall, we're very happy with the experience!

Our daughter attended this location for two years. The staff was always great no matter who was…read moretenure and who was new. Lessons were always consistent and my daughter loved all her teachers. I definitely recommend this location of you are looking for a swim school.

We cannot thank Ms Cathi enough for the incredible work she has done with Bella!…read more Watching her progress and seeing how far she has come with her swimming skills has been nothing short of amazing. It gives us such great reassurance to know that she's building a strong foundation and can reliably fall back on the water safety basics she's been taught. Ms Cathi's patience, expertise, and dedication have made all the difference. We are so grateful for the confidence she has instilled in Bella and in us!

"Ms. Cathi is super friendly, punctual, and professional. She gets along wonderfully with our…read moredaughter, sings songs, and comes up with fun games that help her feel comfortable and engaged." We highly recommend her.

So I attended another swim school in the area that had really good reviews and I was disappointed…read moreso I came to aqua tots. We have been coming for about a year now and it has been great. My son started when he was 2.5 and was in level three. It took him a while to graduate his class but I would rather him be able to actually do the skills then just get passed cause he has been in that level too long. Coach Taylor is great. She is wonderful with the kids and has great enthusiasm. I would recommend her highly. My only complaint is the price but for around the area it is average. I think all swim lessons are overpriced in Austin. I have been around lots of swimming programs and this one is by far one of my favorite. They have a great layout and progression to their lessons. You get to see weekly how your child is doing on the progress report and the instructors update you every time. Also I have never had a bad interaction with the front staff. They are always friendly and helpful when I'm scheduling classes.

We are okay with this swim school here eventhough my daughter has been in their classes for 3…read moreyears, level 7 now, and still couldn't swim. My 9 years old girl said she was okay with swimming in small pool, not big pool I talked to her instructor a couple time; they said no, she could swim. And yet, we took her to public swimming pool for 5ft deep; she got scared. Not sure what she has been learning there; so we decided to move her to a different school. We gave them 30 days notice, I spoke with the staff whether we could still do make-up classes after that day. They said fine, those are your classes, you can still take them. The reason I asked for make-up classes because we have like 12 classes when she was out due to medical and vacation. Today I checked to schedule her make up classes and can't. Called and talked to the staff, they said I had to pay $20 to take make up classes. I was like the staff I spoke last time didn't say that; she said I must have talked to a TRAINEE, and that person gave wrong info. OMG! I didn't mean to write a review about my daughter's progress; because every kid is different. But to pay taking make-up classes make no sense to me. We paid when we were out, they promised to honor make-up classes. Then they don't.

Hi Everyone!! My daughter is 9 yrs old and have never had any swim lessons before. This is her…read morefirst time getting lessons at Swim Jim and this is her 3rd week and she has learned soo much and has been promoted to a higher level. Her swim coach is Coach Arianana and she's an amazing coach. She's very attentive and is so sweet. I'm sure they're all Great their but since she's my daughters coach I'm very very pleased with the way she's teaching. I have referred a friend here also ans hopefully he'll start soon. I highly recommend swim Jim if u want your child to have any swim lessons. Again. I am very very happy and have definitely made the right choice. Thank You everyone at swim Jim esp Coach Ariannna Isabella Mom.

Absolute worst company I have ever dealt with. I have had to deal with miscommunication several…read moretimes with this company. The people who do the scheduling, and the supposed manager do not know how classes are run. They continued to schedule my son in a different group. They do not notify you of canceled classes. I signed up at a gym, that they stopped instructing at 2 weeks later. I do not recommend SwimJim. I would definitely not trust them with my child.

We love Pengu Swim School! Our children have been swimming here for years. The instructors and…read morestaff are all great.

Hire professional instructors, took my daughter here few years ago and there's this one girl…read moreinstructor who lifted my daughter a bit out of the water to show her to another instructor she was talking too and said shit and started laughing and mocking my daughter while she was clearly upset and scared while she was in the water and she did that while I was watching through the glass, I waited for them to finish and complained and emailed their District Director Liz and they watched the video of the incident and proved that I wasn't making up stories, they tried to offer free classes but I pulled my daughter out of there. There's no way I would take her back there after what they did & the audacity to still charge us monthly fees for another month or two was not even surprising anymore.

Just WOW! The instructors are extremely patient with teaching my kids. They have been attending…read moreclasses since they opened. They teach kids not only how to "punch and kick", but to defend themselves, be respectful and learn to focus. I'm glad to have picked this martial arts place. My kids really enjoy it!

I'm thrilled with the training my kids receive from Bastion. They're getting a tough, rewarding…read moreworkout while learning critical life skills. The instructors are knowledgeable and encouraging, and expect full effort from the kids. I love watching all the students build confidence and strength; for our family, joining this gym was a great decision!