Bay Alarm dispatched Ruben to remedy an issue we were having within 24 hours. After identifying the…read moreissue, he scheduled a time to return the following week and fix the issue and was able to finish the work within 30 minutes. We have been very pleased with Bay Alarm's responsiveness and the techs who have assisted us onsite

I installed a brand new Bay Alarm system that required not one, not two, but SEVEN tech visits in…read morethe first year. Even the technicians thought this was outrageous, and one of them urged me to escalate my complaint and ask for a one year extension on the warranty. No dice. Apparently the company won't stand by their product no matter how deficient it is -- or how expensive. Bay Alarm is pricey, but I figured I would get what I paid for. No such luck. Buyer beware. UPDATE: After multiple false alarms, I had to have my EIGHTH tech visit this week, and of course now I'm being charged for them. The technician told me he is often obliged to clean up problems created by the installation team. I wish I'd chosen just about any other alarm company.

Freddy and Pancho were great, easy to deal with, accurate quote and on time service. We had them…read morereplace an outdoor TV and do some outside electrical work. Small job for them, but they treated us like big customers. We definitely will be calling them again.

We hired Freddy to drop a few Ethernet lines from our garage to various places around our house to…read moreimprove the reliability of our home WiFi network. Freddy and his team were clearly very experienced and highly professional. They did an impressive job tidying up the cabling, installing conduits/piping where necessary, and terminating all the Ethernet connections with a wall outlet, all while treating the house itself with respect and care. Freddy also installed a networking rack to secure the networking equipment. All of this for a very reasonable cost. I would highly recommend Freddy and his team.

We had a power outage and our cameras have stopped recording. I have been trying to coordinate a…read moreservice call with them through their extended warranty and have had no luck for 10 days now. I had a phone call with one tech who logged on to my computer remotely, then figured out that they could not fix the problem. Now I am waiting for a physical person to show up, after being promised that, and they have not scheduled anyone and I have not gotten any response to my email. We spoke on Thursday, they said "We will try and have someone out tomorrow". It's now Wednesday and radio silence.

I asked this company to check the defunct HD on my relatively new CCTV. They said they don't work…read moreon systems they didn't install. They said they would sell me a new system. The cost for a new system was in the thousands. I called a computer repair company in Walnut Creek. They replaced the defective CCTV HD with a much greater capacity industrial quality CCTV HD in a matter of minutes! Cost of the industrial quality CCTV HD (4 times larger capacity than the original HD) was $150.00!!! Works great !!!

Jeff and his team at Hipontech updated the doorbell system for our mixed use property. I am…read moreextremely happy with the work they did. The DoorBird system they installed looks great!! It was a very clean install! They were professional and on time from scheduling to install. I HIGHLY recommend Hipontech for your doorbell and entry system work!!!

I hired Hipontech to replace an outdated Aiphone intercom system at our four-unit building, and I…read morecouldn't be more impressed. After contacting Doorbird directly, they referred us to Jeff and his team, and I can see why. From the start, Jeff was professional, knowledgeable, and responsive. He came out to assess our setup and thoughtfully recommended a Doorbird solution that would meet our functional and aesthetic needs. Jeff even coordinated the fabrication of a custom stainless steel faceplate with Doorbird to seamlessly replace the older system. His team handled everything--from removing the old Aiphone unit to installing the new Doorbird system, connecting Wi-Fi, and updating the indoor intercoms. The work was clean, efficient, and done with care. If you're looking for someone reliable and experienced to upgrade your building's intercom or entry system, I highly recommend Hipontech. Jeff and his crew exceeded expectations at every step.

Another good experience with First Tech Networks and John Jiang…read more He installed a Doorbird entry system for us a few years ago and it was malfunctioning. John responded to my emails on a Sunday evening and he even power-cycled the system for us, which temporarily restored functionality. John contacted Doorbird on our behalf; happily, Doorbird were able to make a remote fix for us.

Well, what can I say other than WOW. John installed outside cameras about 9 years ago. Today he…read moreupgraded our system. He told me it would be so much better because day and night would be in color meaning nigh time would be much clearer. I believed him but I was skeptical. WOW was he right. John is HONEST, RELIABLE, AND makes absolutely sure you want to make changes AND makes absolutely sure you are happy with results. Thank you so much John.

reliable, responsive, home alarm system that just works. They have upgraded our system over the…read morepast 10+ years and we are required by our insurance to have a home alarm system. It's a honeywell total connect system and works well

I have used Northwest Security for many years and have had very positive experiences. Their field…read moretechnician is wonderful and the service is stellar. I would strongly recommend for your home security.

Yes. Everything went well. The issue was solved as expected. My experience was excellent.read more

Sergii visited my rental to quote my project. While on-site, he provided troubleshooting and next…read morestep guidance to my renter, even offering his router for overnight monitoring. His pricing was in line with the best quotes. We're pleased with the resolution. Highly recommended.

Kurtis's team set our house up with a wired and wireless network and security cameras. He also…read moremounted our TV on the wall and hid all cables to make it fit well in our living room. Aside from being very knowledgeable about his domain, Kurtis and his team are also able to think creatively about different solutions. The pathway they created for all the wiring took them a great deal of effort, but it's almost invisible, both inside and outside the house. Their team worked tirelessly to make sure everything was installed well while maintaining the esthetic of our house. Asking for small adjustments, like lowering the TV after the first installment or removing older cameras, was never an issue. It was an absolute pleasure to work with Kurtis, and I'd be more than happy to approach him again for future projects.

We had our house-wide theater system upgrade and wifi mesh installation done by Kurtis and his very…read moreprofessional team 18 months ago. I just ran into him and seeing him reminded me that I meant to write a review after I decided whether their work was worth the money. Ours was probably a small-to-mid-size job for him, but it felt big to us, and Kurtis and team were sensitive to our concerns, as well as very efficient at getting the job done. We have been extremely happy with our new TVs with upgraded sound, our extended wifi, and mind-blowing theater system in our "man cave". I 100% recommend Kurtis Company.