The Safeway itself is great. The pharmacy is a joke. I received a text that my prescription was ready for pickup. I go to pick it up at 1:15 and was informed it would not be ready until after lunch. Their lunch not normal lunch. I waited for two days then went to pick it up and told it was still not ready, that they have been busy. If you rely on your meds to be ready on a timely fashion this is probably not the pharmacy for you. They are way too busy read more

There are these two old women their names are Cindy and Margret I asked for assistance and they both were no help what so ever and they were both very rude. read more

Very rude older woman lead. Only 1 checker with 8 full carts waiting to check out! Avoid this store until they fire the current staff

I've only been to this Safeway twice and at first I thought it was way better than the one on Nevada St, but now not so sure... This location is bigger and in a strip mall with a lot of other stores which is nice, but I realized after my most recent shopping trip today that they are selling extremely expired food!!! I guess it's my fault for not noticing but TWO of my items expired 2/09. Today is 2/12. Pretty gross...and none of these items were discounted or anything. I just assumed that Safeway wouldn't sell expired products, but they do so be sure to check the dates. Just hoping I don't get sick. read more

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Why does this place always smell like a sewer when you walk in? Why do you always have to get help to go through self check out even though you have the app? Argh! read more

I came here with my family from out of town. We rented an Airbnb so we were trying to shop to fill up our fridge and pantry. Well when we got there -there were no carts available. So I sent my son to search outside while I waited inside for returns. Then an old lady comes in and the guy working there gives the next cart to her, I was actually first but I just let it happen. Then a lady working there brings in a cart and she's telling me I can't have the cart cause she's saving it for if someone else needs it. Smh these people really had me waiting at the door for a cart to go big grocery shopping. So unorganized, so unprofessional, should be first come first served. read more

What I asked for Vs what I got. I cried literal tears it was so wrong. I actually gave them a picture of what I wanted and they still got it wrong. I just wanted a little half cake for my babie's 6 months. They said they can't make a half cake.... read more

Safeway - This is the picture I gave them as an example - Grocery Near Me - Colorado Springs, Colorado

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This is the 3rd time I've been experience bad customer service in the last six months. I went in today to get some items to make lasagna and grabbed a bottle of wine. I lost my drivers license at the bronco game this past weekend, went to DMV yesterday and got a Colorado state issued drivers license which is on paper. It has all the same information as a hard copy card would have. Mario (said he was a Manager) would not except it as a form of ID. I showed it to him said it is exactly like handing you a hard copy of a drivers license. I asked him why he could not except it, he said because the camera has to see the drivers license. And I said, why can't you flash it with what's on the paper? He said he could not accept it. In the past I've had some clerks, not even asked for my ID and just put in my birthdate, I am 59 years old. So I walked out with my lasagna items, and no wine. I will never ever go back to that store again. When I told him this, he said OK. No apology sorry for the inconvenience, nothing. Tamera McLean read more

This place displays a clear and present sign of times. Shareholders have riddled this place with understaffing. Expect one to maybe two registers open with half the store attempting to check out. The wait time to check out is far more often longer than the time to shop. You want convenience? Go anywhere else but here Update : 8/19 Still a shit show. Count on waiting in countless lines with one person on register. On other days, it's three cashiers with no lines. Never count on checking out in a timely manner. read more

This Safeway is a serious problem. It's in a big neighborhood, so they get business, but they are patently rude to customers. It all starts with Gabe the manger who is condescending and downright disrespectful. I've had terrible personal experiences with the staff before, but tonight I heard and employee, Mo, who was horribly rude to a customer who expressed issues with her digital coupons. Now, anyone who has used Safeway's digital coupons knows they're hit or miss, but the dismissive manner in which Mo spoke to this customer was downright appalling. She then called for the manager (Gabe) to come to front desk with more disdain than any employee should express for a customer. As a witness, the customer was genuinely asking why she didn't receive a discount for certain items. Sadly, when I've been in the same boat, Gabe was rude and dismissive. I get it, they deal with a relatively upscale clientele and rich people can be snotty sometimes, but they're i. The business of customer service and they believe the customer is always wrong. Safeway corporate needs to change out this manager Gabe and get some respect I got that store. Unless you need something really badly and can't drive the extra 3 minutes to King Sooper, don't ever frequent this store. Worst grocery experience I've ever had! read more

This review is really for the customer service in Safeway. I was cashing in a lottery ticket that was a winner and the lady there said that you had to be 21 to play. Saying that the law was passed last week. I went to a 7-11 and asked the clerk about this new law and he said that the lady just didn't want to give you cash from their cash register. read more

I was doing a favor for my older roommate and had to drive her van down that way. we'll get can has a blown head gasket so I ended up running out of gas. i didn't have any money so she transferred money through western union (the only one in the area) because the hours online said until 8. I walked in there at 6:50 pm and the acting manager stated they closed at 7 for western union. so here I was stranded. they wouldn't help me at all. horrible place! read more

If zero was an option I'd do it! I walked in and went to the atm the automatic door let me in, some child came at me sideways and told me I couldn't be there it was 11:03 at the time there were no signs that indicated they were closed. My atm card was already in the machine I asked if I could finish and he said, if it will even let you. Like really?!? Dude do your job and lock the doors post times of hours on the store doors, you have no problem posting holiday hours! Never goin back to Safeway again. read more

I'm a devoted Safeway shopper, but after numerous visits to the S. Academy Blvd. Safeway, I cannot award it anything other than a single star. The shelves are poorly stocked & more than a few of the cashiers are unhappy, if not downright moodly & unfriendly. I contrast their moodiness with the friendly, cheerful & polite dispositions of the staff at the Safeway on S. Nevada. The one exception if the S. Academy staff in the Starbucks coffee shop; they are exceptional. The icing on the cake for me was two visits in the past week At the cashier counter, I was asked if I'd like to donate to the Children's Toy fund. Both times I was paying with cash & had spent my limit so I had to say, "Not today." You might have thought I'd insulted the two different cashiers with my polite "no"! Their demeanor immediately changed & they were curt & almost angry. I wouldn't be so put off if I hadn't contributed NUMEROUS times over the past month to the store's thanksgiving food drive. I think the store manager needs to have a chat with the staff about their reactions to requests for donations. Sadly I won't know if they change their behavior because I won't be back! read more

They don't enforce masks. Today while checking out I noticed two individuals in front of me with out masks. I inquired with the employees standing a few feet away who were unaware that the governor had extended the mask mandate and said they were not enforcing the mask policy. I find this unbelievable. I have been in multiple stores and witnessed individuals being ask to leave if they did not have a mask on. It's for the protection of your other, perhaps more intelligent, customers as well as your own employees. Shame on you Safeway, I expect more! read more

I use this Safeway all the time, I prefer Safeway over the king super down the road. There produce is always fresh and the staff are so polite and friendly. The parking lot is really convenient to get to if your coming off academy and 115. They frequently have good deals and I definitely recommend. read more