I was so busy navigating the chaos of Superbowl shopping that I didnt really take time to take photos. I initial called the meat department to see if the had ribs in stock. A person answered and said that the only ribs they had in stock and they were on sale. When I arrived I realized I need a 1/4 of ground beef. Carlos was at the counter and was pleasant while super busy. Kudos to the store for having adequate cashiers on Superbowl Sunday. read more

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We purchased this 8-inch Tres Leches Cake from Safeway on June 30 for my brother's birthday celebration. Unfortunately, it was a huge disappointment. The cake was advertised as tres leches, but it was incredibly dry. Instead of being moist and soaked with milk, the sponge was dry and crumbly. Most of my family took only a bite or two and didn't want to eat the rest. To make matters worse, we found what appeared to be a small bug inside one of the slices. That immediately ruined everyone's appetite, and the cake ended up being thrown away. We paid $29.99 for this cake and expected it to be fresh, especially since it was purchased several days before the "Best If Used By" date. Serving this at a birthday celebration was embarrassing. I hope Safeway takes bakery quality control more seriously because this experience was unacceptable. read more

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HERCULES SAFEWAY BAKERY DEPARTMENT. HORRIBLE CUSTOMER SERVICE FROM THE CAKE DECORATOR. What happened? I called the bakery before I arrived the grocery store. "Will a cake decorator be there today?" Their response "yes until 11am" Arrived at 1015am (before 11a). Saw the cake decorator. As she was helping another customer, she said "I'm leaving soon. I can't help you. You should call next time" little did she know, I DID call before I arrived. We asked politely "can you please help us and take our order." Rolled her eyes and took our order with annoyance. During this order, she made smirk comments "that's a weird way to spell a name"-- (it's a very simple name, only 3 letters). Then I pointed out a design of a cake in their binder and told her we don't need the toys. Im just interested in the border design and colors. She said "we can't make it". This order was for a first birthday, so I asked if they bake a free smash cake. They said "No" I showed the google results the Safeway and Lucky has this offer. They proceeded with "No, sorry" which is fine. I continued with my order and selected a design they can make. Fast forward 5 days later. I learned that Safeway El Cerrito honors the free smash cake with your child's 1st birthday sheet cake. So I went to cancel my order at hercules and receive my refund. Refund went smoothly in the customer service department. No questions. No issues. Walked over to the bakery dept to let them know I cancelled my cake order. No one in the bakery to be found. Someone from deli dept came over to help. SURPRISE: they CANT FIND my order receipt. THANK GOODNESS I CANCELLED. I WOULD HAVE BEEN CAKELESS FOR MY DAUGHTER'S 1ST BIRTHDAY. SAVE YOURSELF TIME AND ENERGY. GO TO ANOTHER BAKERY TO PREORDER YOUR CAKES/CUPCAKES. OTHERWISE, YOU MIGHT RISK NOT HAVING A CAKE MADE FOR YOUR SPECIAL EVENT. And who wants their cake being made by a rude/pissy cake decorator. Don't need that negative energy put into your cake. read more

Gas station, Gas stations, ??? What is wrong? Dirty always something wrong, Pharmacy if you call for your medication statues, don't even think about it. They put you for a at least 15 minutes pretty rude. The bakery department don't buy it from here. They are old. They never replaced to a new one. read more

I am a person who prefers drive up or delivery for my items including groceries. Since the charging station by Safeway has opened, I have begun venturing inside Safeway to pickup a few things. The Safeway app made it possible to have a painless experience free of mindless wondering to locate needed items. In the app select 'store mode' and from there type in what it is you are looking for. For me, it was ground coffee ...Aisle 8, with two coupons to clip for Starbucks ($8.99 and $3 off). I got a 12oz bag of Starbucks coffee for $5.99! Would not have if it was not tor the app. After picking up a few other items I was off to pay. Easiest experience ever! The store was clean. A lot of restocking happening around 8a hour so an obstacle of lifts and loads created a slight maze to shop. At self checkout the attendee was friendly and wished me a good day. I still prefer delivery from this location, but the app provides the confidence to shop in store without needing to venture meaningless aisles. read more

I happened to swing by & always check out the produce section ( my fave go-to, especially since I've adopted a whole food plantbased diet !! On this day, I couldn't help but appreciate how attractive, fresh, organized & beautiful the section looked ! Alicia was the name of the produce associate & she was so helpful & friendly w/customers- she went out of her way to stop & bring out some new corn & customers nearly emptied her cart, even tho it's not on sale ! Honestly the section looked so inviting but I didn't want to mess up her display ! Yet I was tempted to buy a lot bc it looked so fresh & enticing !! The produce section is a challenging area to keep stocked & neat but Alicia is fire !!! & so friendly & polite ! I hope Safeway recognizes her hard work ethic & appreciates her skill & proficiency as a real asset to this dept !! read more

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Review is for bakery department- ordered a cake with 2 weeks notice online about a week later I received a confirmation text and email .. show up and they have no record of the order... after 10 mins of looking for a cake slip they say " oh it's a online order it's not ready" I wait for 30 mins and come back to a Disaster it looked nothing like the photo THEY ADVERTISE in there book. After saying it looks nothing like the photo the decorator states " we don't have those sprinkles and we can't make it neon like that" ..... THEN WHY IS IT IN YOUR BOOK??? ...... Never again read more

Safeway - Grocery Near Me - Hercules, California

Parking at Safeway can be a nightmare during the day. There are people that back up without seeing a car passing by. Luckily nobody gotten into an accident. Hercules is lucky to have a Safeway. Lucky is not far away from Safeway. Both grocery stores are good depending on what is advertised. I do love the American Sub Sandwich that usually advertise for $5. Inside Safeway is still maintain. There are days when I go to Safeway I am unable to find a cart near the door. read more

Safeway... seriously what the freak is going on in the deli section..? I would probably never order a sandwich from here ever again. I bought three sandwiches for myself and two friends and while we were eating it the pepperoni still had the plastic casing on it and not to mention I told them to bake it too! Do better Safeway! I'll be ordering from a different deli next time! read more

Safeway - Plastic in my sandwich from the pepperoni! - Grocery Near Me - Hercules, California

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What is going on with this beautiful building? The store is well stocked, seems to be perfect for Hercules. The service? Terrible. Yesterday I went to the meat counter at 7p to buy some meats. Of course, no one was there and then I noticed a handwritten sign informing me that they would return at 7:30. So I had to move on, adapt or wait 30minutes. Just dumb. Asked for the manager, they never showed. Of course. I saw employee after employee putting orders together for online customers. No one could help me simply buy meat. Shameful Hercules Safeway. Is it time to go back to Lucky down the street? read more

Safeway - Dumb - Grocery Near Me - Hercules, California

This review is pertaining to the bakery department. We ordered a birthday cake for my daughter for Sunday, February 22. When my daughter's husband went to go pick it up, they said that the cake was never baked. Thankfully, the clerk by the name of Mercedes offered a discount, but that still doesn't make it right because when I called to ask what happened she said that he just never baked the cake. This is unacceptable! Especially if we are ordering a cake for a special occasion I guess this is what you get when you order a cake from Safeway! Very disappointed. read more

BAKERY This is my first and last time ordering anything from the bakery. The girl who took my order the first time had no idea what she was doing and didn't know how to take a cake order so I'm not sure why they had her working there in the first place. I got a phone call from the bakery the day I was suppose to pick up the cake because they also had no idea what the first girl put on the order. I had to show up in person to explain what I wanted again. I paid $75 for this cake and $25 for cupcakes which I forgot to take a picture of but they messed up that order as well. I asked for 24 cupcakes half vanilla and half chocolate with different colored frosting for Halloween. I was given all vanilla and all white frosting with Halloween rings thrown on top. As you can see in the photos the cake looks terrible. The decorations are literally falling off the cake and looks like they just rushed to put them on. The borders aren't even the right color, I asked for purple. Its all written on the receipt i have so I'm not sure how they can mess up that bad. They have very nice cakes in the display so theres no reason this should've been given to me so sloppy. read more

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It's cool it was a Safeway, lol. I was looking for Hotwheels, like I usually do. Their selection wasn't that great, and very limited. I like how large the store is and clean. read more

See, this right here? This is what happens when you mix rude and stupid. That's a deadly combination. I came in clear--$40 cash for pump 16, $5 for Powerball and Super Lotto, and I said I'll pay for the drink with my debit card. Simple math, simple instruction. But no, purple-hair decided to roll her eyes and ring me up like I just fell off the turnip truck. Ma'am, if you don't understand basic transactions, why are you standing behind the register? You're not only making mistakes, you've got the nerve to have an attitude about it. Rude and wrong at the same time--that's like failing a test and cussing out the teacher. And let me be crystal clear: the moment you roll your eyes at the paying customer, you've already lost. Because see, you don't get paid without me. You're not doing me a favor by ringing me up--I'm doing you a favor by spending my money at this gas station. That's the difference between operating in excellence and wallowing in mediocrity. So next time, instead of rolling your eyes, how about rolling some common sense back into your head and listen to the words coming out of my mouth. Because at the end of the day, cash is king, and attitude gets you fired. read more

Laja at the deli counter was amazing. She made my large sandwich with meticulou care. I asked for a ton of toppings but she made sure they all stayed on the sandwich in the end and was very conscious of cutting it evenly in half because I was sharing it. Some people want to complain about things taking too long, but I would rather have someone who takes the time to make my sandwich perfect and neat than quick, sloppy work. Thank you, Laja! read more

Ordered a cake from the bakery. Order placed... receive my confirmation number and pickup time. And day of pickup my cake just was NOT MADE! Their excuse? "Oh he just never got to it" ... uhmm are you serious? Don't order from here! Clearly they are not reliable and not even worth the time. Thanks for ruining a birthday read more

I'm really getting tired of being skimped on garlic butter with the garlic bread from the Safeway bakery. Why am I torturing myself with the horrendous parking just to end up with dry bread, when Lucky's in Hercules clearly puts more care and attention into theirs? Now that I think about it, I once ordered a cake from this same Safeway for my daughter's birthday--and they used cornbread mix instead of white cake. It was great... the raccoons loved it. LOW QUALITY! read more

A breath of fresh air as compared to the Pinole Safeway, and with a gas station, too! Actually, the gas station is both a blessing and a curse, but I'll review that in a separate review. This is a new store, so it is clean, modern, and large. If you go during off-peak hours (in others words, not lunch time or rush hour), the staff and customers are super friendly. During peak hours, the service isn't bad, just isn't as personalized. My biggest beef is that the parking lot design is a nightmare: tight and cramped to begin with, and the gas station and Peets don't help that. It also contributes to more traffic in front of my workplace as I'm less than a mile away. But it is convenient, too. So, the traffic and parking issues notwithstanding, this is the best Safeway in West County. read more

I was amazed at this Safeway. May quickly stop on the way to SFO for gas or grab something to eat on the roads. Loved theirs variety sushi made to go. Very friendly stuff and people. The cleanest Safeway I ever been in California. read more

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I always like to stop at Safeway's to get what I need. They are organized and have what you eat. Of course use the app to see what is on sale and only buy those items unless I really need something at that time. The line was quick and service was great as well. read more

Pet food is not being reordered. For the past two months plus the boxes of primevera and boxes of Florentin But Fance Feast. This usually takes place when a store is going out of business. read more

Very horrible service I came to have a sandwich made I waited 15 minutes after the people in front got their sandwich Cathy walked off and never returned until someone else came everyone else is nice and everything clean read more

Plastic Bag Challenge! I'm so glad to have a brand new Safeway near my house. As many previous reviews already mentioned, the store looks clean, vibrant and modern. I shop in this new Safeway a lot! However, I have a few things in mind that need improvement. But for this review, I'll focus on one thing only. Why is the produce plastic bag dispenser is about NBA regulation basket 10-feet high? It's unsafe and inconvenient to reach! I always dreaded of getting a bag whenever I have to get some produce at Safeway. I admit, I'm not a giant, but at 5'6", I almost have to get a running start to grab the end of the plastic bag to rip one off. So, I'm exaggerating, and it's not safe to run in the store. But, it's way too high! It's like Steph Curry trying to dunk a basketball! Imagine other elder ladies or men who are way shorter than me trying to get a bag. You literally have to catapult them to reach the bag dispenser! So, c'mon Safeway, lower the dispenser. I know it's not 10-feet high but it sure looks like it. Lower it down for safety and convenience for vertically challenge people such as myself! Otherwise, I may have to bring my own Steph stool next time! Lol! read more

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Even the baker that I spoke to on the phone said she saw the cake and she thought it was horrible and felt sorry for having to give it to us. I've never seen an uglier cake. And the lack of communication that the manager or whomever I was speaking to multiple times is beyond me. read more

Safeway - Fucking RIDICULOUS CAKE - Grocery Near Me - Hercules, California

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I appreciate having a brand new Safeway near my place, they seem to follow me everywhere I live. The supermarket is clean, vibrant, safe, and usually has what I need when I make a trip there. Each row is organized and labeled for efficient shopping, there are some deals for members, and the employees are helpful in finding items. I also appreciate the self check out system, although there were some kinks to work out in the beginning. I really like this location in particular because it generally doesn't get as crowded, even on expected busy days like before holidays/events. When I lived in Oakland, the Safeway was jam packed during those times and the lines would snake throughout the store! Parking is decent- the lot is a bit small so it can be a bit difficult to maneuver when there are lots of cars. I'm always able to find a spot though. Lastly, they have a great selection of vegan items, healthier alternatives (lentil pasta), and some culturally diverse food selection. Only dock is overall the groceries are generally more $$$, but at least I can get some gas savings at their pump! read more

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Hubbers and I are avid Lucky shoppers. Then we learned Safeway was coming soon and we both got excited since it is slightly closer and we've had a pretty good experience with other Safeway stores. The time came when the need to buy a few items for the 4th of July weekend came up. We grabbed a couple of bottles of wine and stopped by the meat section. Fidel was there to assist us. For whatever reason, the three of us found ourselves engaged in a conversation about the different kind of meat cuts. He also educated us about what to look out for and hat price points to be aware of. We met Joe at checkout, and like Fidel, he, too, was engaging. Are all the staff in here this friendly? The store was kept clean. I did not see a hint of clutter. Granted, they're new, so maintaining it remains to be seen. As many Yelpers have pointed out, parking can be a challenge here, so plan accordingly. I think Hubbers and I have a new favorite grocery store... read more

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Hubs and I were excited when this new Safeway opened ! We are avid Luckys shoppers but this Safeway has many great new additions compared the the old one ! First of all all the aisles are named after a street in Hercules which is really really cool. Also they have a poke bar! They also have a Starbucks and a cafe with outside seating and umbrellas . They have a decent flower section plus a big bakery . Very clean everything is always in stock whenever I come here. Beautiful store and the fruit and produce is always good. And best thing is no lines! that to me seals the deal because we all know the Safeway lines can be tooo much ! Parking can be tricky seems like they don't really have enough as they have a Peet's and a Chase Bank and last not least an extra star for the Safeway Gas! It's the real hookup lol! read more

Safeway - New Safeway gas station in Hercules - Grocery Near Me - Hercules, California

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Simultaneously, this Safeway location had a variety of items and a small selection of items. I'm an avid Lucky shopper, but from time to time I would go to Safeway for seafood, charcuterie, and dessert selections. Our most recent trip to the store was to grab food New Year's Eve dinner, which we did in the beginning of the week. Ever since this store opened, I have never been able to get a fresh bag of grapes. Usually they're sold out or do not look fresh, but this time every single bag looked on the verge of spoiling and the bag itself was extremely sticky. What I do enjoy about Safeway are their prepared food items. The chow mein and sesame taro balls really aren't that bad, and there's always a pleasant smell by the hot food section. I was obsessed with their poke bowls, which around around $10, and although I have yet to try them, their prepackaged Indian food, sandwiches, and Italian food look appetizing. When it came to finding other necessities like medicine, their selection was very small. There were no day-time flu liquid or pills at all. Parking is a struggle and the main reason why I avoid this Safeway, as the roads are too narrow. I did have a pleasant experience with the cashier, who said she was new, but super friendly and helpful when our items wouldn't scan correctly. read more

Clean and new Safeway. Came twice in a month. Great location, right off 80 freeway. Download their app for clipped coupons read more

Safeway - Grocery Near Me - Hercules, California

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I don't know if it's this store only or Safeway in general, but when using Instacart items are generally $0.50 to $2.00 higher than the instore prices. Instacart says they do not set the prices on items, the stores do. Being a Safeway member does not make a difference. Given Safeway's not so stellar history, i.e., lawsuits for changing prices before a BOGO sale, I would think they would want to retain and grow a customer base,not penalize those using Instacart. I, and I'm sure many others, rarely shop at Safeway anymore because of this. read more

Very pleasant Safeway to shop at! The cleanliness of this location is amazing and it is almost always spotless. Everything is always organized and stocked. And, I've never had a difficult time checking out as they are very efficient and on track with reducing lines. The staff here also are very friendly and go above and beyond. I received great service with Nitisha at check-out and Carlos at the Butcher counter specifically. While their parking lot is sometimes a mess because of how busy this location is, it is never too much of a hassle to not shop at. I haven't tried the food they serve yet, but looking forward to checking it out soon! read more

pay your cashiers a living wage so checkout will be a lot easier. one or two cashiers for the amount of customers is insanity. for those prices? trippin'. read more

This was a super clean Safeway. I came here for some veggies for dinner and got them. It was nice, bright, and shiny and looks like a proper Safeway to me. I didn't see many employees, but I got in line behind someone with a lot of items and the line moved quite nicely. read more

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I don't like going to ANY Safeway! This one is no exception. At this Safeway and all the Safeways, they have HORRIBLE customer service and all seem like they need a deep clean. Also any grocery store that has security at the front is a red flag. Their produce always looks sad and old. Don't let the "newness" of this Safeway fool you, it's horrible just like all the other Safeways. Their sandwich counter has abhorrent service, it's hard to find an employee working. I have seen an employee put their personal food in the microwave that heats up the customer's food. The Asian station, that food is disgusting and the service is also poor. And another thing there is hardly ever anyone at the customer service desk! I only go here if I absolutely have to and that's rare. read more

Brand new Safeway in Hercules. 6 cashier lanes but only 1 wants to work. Unmotivated workers, supervisors are probably sitting in their office while a poor asian guy is sweating to serve 12 people in line. read more

It's ok. End of review. lol, just kidding. Let's get into the details. Nice new store I guess. Has bathrooms in the front of the store. Has tables out front and one or two tables inside for eating, albeit next to the restrooms. They have sushi and a poke bowl, they are ok for the price. They have a bakery and a Starbucks inside. I have seen a lot of shoplifting here and reported it to multiple staff members and they said there was nothing they could do. So that kind of gives the location a sort of lawless vibe on my eyes. In general prices are kind of high. I hate the Safeway cellphone app, thousands of coupons on there that need to be clipped to use making it a waste of time. Last two times I tried to use it the cashier was unable to scan my membership with the handheld scanner so I gave up on the app. The store is always awning coupons in the mail. Just stop wasting my time, I hate coupons, just give me a fair price. Most of the time I would just rather go to Trader Joe's where they don't do coupons. Rice bowl is good and hot next to the sandwich area. They have breakfast sandwiches also. Like I said.... It's ok. 4 stars. *shrug* read more

Safeway - Poke bowl - Grocery Near Me - Hercules, California

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Safeway Hercules: (1.) Beware of substitutions. If you order a product that is more expensive (due to its volume/size) and Safeway substitutes a cheaper product (smaller), you will NOT get a refund for the difference. (2.) Safeway advertises "Fresh Pass" delivery service and charges for membership on its website, but Safeway does not have the manpower employed to deliver groceries to your door (as promised by Fresh Pass). Only commercial delivery services are available (Door Dash, GrubHub, InstaCart, etc. which are much more expensive. (3.) If your online Safeway account username is your email and your "member discount" is your cell phone, you will NOT get your member discount on items ordered for pick-up if you log into your online account using your email (to place your order) instead of your cell phone. read more

This Safeway has wide aisles which is a big improvement over their other nearby store. I can't really say if the layout makes sense, I never did our grocery shopping before. The only real problem with this location is the small parking lot with narrow spots. There is no street parking for blocks. They have nice deli selections and the soups are always excellent. I also buy wine here; it seems strange to me that I cannot take wine to the regular checkout. Before I knew this I was on my way to an empty checkout line when the security guard blocked me and sent me back. I was embarrassed. read more

I have never been more dumbfounded in my life of a grocery store until I stepped foot into this store. I was walking down the soda aisle and I saw a Safeway employee named Chris making racist slurs about the customers and acting very inappropriate towards another employee who looked very disturbed!! He would make comments like "don't help that customer they are gonna get deported either way." He also said that all black people are the same referring to as they all steal he wanted the employee to keep an eye on the customer to ensure they didn't steal anything! This is the worst thing anyone could do especially when their job surrounds customer service and shouldn't make assumptions about people this way! I will definitely not be returning to this store again and I suggest if you consider coming to this store you go in there with caution!! read more

I would personally not recommend this business at all I don't know why people get into the customer service field and don't know how to act towards kind customers it's always somebody who just look like they don't want to be at work you ask a simple question nobody knows anything I went in today for a simple money order and had to wait well over 15 minutes while they attempt to find somebody to help me then when I see a worker approach me she had a look on her face like okay what do you need instead of hi how are you sorry for the long wait is there something I can help you with this business needs to do better on hiring friendly people this is a family grocery store no need to have looks on your face like your just so irritated with your job read more