One of the reasons I enjoy coming to Safeway/Jefferson is because of Dice. He has such a great sense of humor and is very helpful. We really appreciate him! read more

I was checking out at the register and I noticed the manager with glasses embarrassing one of her employees about hours while he was helping out customers. She was being rude to him, and I felt bad for him. There's a time and place for talking about hours, but not when there's customers listening in, and there's a nicer way to talk about hours too. I genuinely felt bad for the employee. Such a shame and unprofessional. read more

Big supermarket, great selection. The guys who were working the aisles were really nice and helpful. Lines long so we went self checkout. Whoa! The lady there was in scold mode! I asked for assistance because done items were not scanning at sale price. I sure hit an earful. Turns out I really didn't do anything wrong. Anyway, she did help us in the end but not without a tongue lashing. She would do better with a nicer tone. Customers don't do things wrong in purpose and if you are teaching them something do it nicely. read more

My daughter send me a bouquet of flowers for mother's day from this store using doordash. The flowers were old and wilted. Way to go, you got rid of the crappy flowers to a customer who wont realize until they are delivered. You got 30 bocks, but I will never shop in this crappy store again. read more

Forgot zero stars....negative stars would be fitting. The shelves are stocked so poorly, so the store is often a mess. The dairy/juice case is always a disaster -- sloppy, disorganized, out of a lot of things. Somehow this store doesn't have the variety of eggs of their other nearby stores. The store is a train wreck. This falls on not just local management but the regional manager who is responsible for the store. There isn't much the store itself can easily do to improve the clientele, especially outside of prime hours; be warned, as it is not safe after dark. read more

I shop in the evenings to avoid traffic, but the night cashiers are consistently rude and unprofessional. Even after telling them I don't understand Spanish, they continue speaking among themselves and smirking, which feels disrespectful. Using a digital coupon made the experience worse due to their behavior. Poor customer service overall. read more

IN TERMS OF PALM PALS This safeway was actually where my palm pal journey started. Back in the day they used to have so many! But they haven't restocked in a long long time. I wish they would! I no longer go because of this. read more

I usually come here for the drive up and pick up an online order. My order is always correct, and the people who bring it to my car are super nice and polite. My online order is always handled with care. read more

Do you want high prices? Do you want only one register open? Do you want half the aisles blocked by employees? Do you want no bakery items or customer service before 9AM? If so, this is the place for you! I can't believe I'm writing a review of a grocery store. That's how bad this place is. Today while moving around blocked aisles and trying to shop there was an incredibly loud sound and a bad smell. It sounded like a lawn mower. They were using a propane powered floor buffer at 8AM. It was sooooo loud and smelled soooo bad. What kind of awful store says "hey, let's take a closed space and fill it with propane fumes while our customers shop, they will love that!" read more

They don't have stuff you need always out of stock. Place needs remodeling or have stuff available read more

Safeway - Grocery Near Me - Redwood City, California

* Cons - An older grey hair lady at the fresh meat department @ store #305, 1071 El Camino Real in Redwood City had mistaken identifying the Fresh Atlantic Salmon Whole Fillet fish on digital coupon special just for U sale; she thought they are only the already cut pieces, not the whole item on display. Consequently, she had placed the wrong bar codes' label on the purchased item thus was not correctly scanned at the self checkout counter. * Pros - Antonio R. self checkout counter clerk, cheerfully accepted his duties asking the front line manger, Tricia O. over and resolved this discrepancy within a minute! Although I was disappointed the lady at the fresh meat counter could have been friendlier and done her job correctly initially, both Antonio's and Tricia's speedy assistance did make up for this mishap. * Thank you, Safeway for having 2 outstanding employees, Antonio R. & Tricia O.! read more

Went here for a quick trip on New Year's Eve with my boyfriend, we were both tired and must have made three separate mistakes in self check out-- Tricia was there to help us and she was AMAZING, great personality extremely quick and just all and all an amazing help. She had gorgeous heart earrings and was wearing a personality and really seemed like such a kind person, thank you Tricia for all the help!! read more

I asked the OLO cashier how much I could reload on my NetSpend card after trying $750. Her response? "HOW much you trying to put in?" I said $750, and she shot back in a smug, condescending tone, "WELL THERE YOU GO." I understand this location deals with a lot of homeless people, but come on--don't talk to me like I'm one of the Sequoia Station drug addicts. This is why everyone goes to the Menlo park to avoid people with Her attitude . Her attitude was uncalled for and completely unprofessional. Safeway, train your staff to respect paying customers. This was ridiculous. read more

Beware! Ground beef pack with bad meat on the inside and wrapped with fresher meat on the outside. read more

The staff are friendly and helpful - although there needs to be more of them during peak hours. (Not an easy thing to have around here!) They've improved the self-checkout by turning off (or down) the sensitivity of the bagging area, a huge plus. The problem is Sequoia Station itself, which is a dumpster fire. We were in today and saw a customer open a soy sauce bottle, sniff it, taste it, and put it back on the shelf. I called him out on it, but he just laughed. I couldn't find anyone to tell so I pulled the bottle out and left the lid off to make it obvious.) That's not a Safeway problem per se (although having more employees might thwart bad behavior?), but it's something to bear in mind as you do business anywhere in Sequoia Station. Check your lids and seals! :-) The Sequoia Station mixed-use improvement plan can't come soon enough. The place is starting to get down-right dangerous (saw a man wielding a knife at the Safeway entrance), smelly (feces, garbage, weed), and a revolting eye-sore (trash in the parking lot and in some Safeway carts before staff can get to them.) It's hard to separate Safeway from the pitfalls of its location, so I'm doing 3 stars. Pros for friendly staff when you can find someone, well-stocked shelves and produce, and efficient self check-out. Cons for location location location! read more

950am Sunday only one checker; 15 people in line. Have to use checker for alcohol. Many calls for checker over PA; no response from anyone. This store should just give up and close. Terrible understaffed mess!!! read more

I came in for a second dose of a covid vaccine. The pharmacy folks had the clients line up around an island of the meat department. Some guy from the meat department came out with a rack of meat . The guy very abruptly told us to go line up elsewhere. The people who I was standing next to went to the other side of the aisle, then the guy told us to go elsewhere. Then he places 2 or 3 meat packs on a shelf and leaves a mess of people lined up for a covid shot. What a rubbish way to treat your customers. 1. This is guaranteed income considering that people are scrambling for vaccinations. 2. Once we are all vaccinated people will go camping and bbq ing, so this guy should be happy we showing up. 3. How unpatriotic, we are trying to return to normal. What a rubbish experience. read more

Safeway - Bad customer service dude - Grocery Near Me - Redwood City, California

This is the fourth time I have purchased meat or tofu from this Safeway that has been either 1) expired and has a horrible smell (ground turkey), 2) extra firm tofu basically breaks down after pressing it into soft, scrambled-egg- like textured tofu (this has happened twice with two different brands on two different shopping trips) and 3) tastes awful after cooking (frozen section salmon fillets). With grocery prices through the roof right now, I will not be coming back to this Safeway for any meat purchases going forward. read more

This review is on behalf of my husband. He works by the area so he will sometimes go to this Safeway for lunch. I say sometimes because he says it is so busy that he tries not to go there at all. This review is for their food. First, my husband always has to wait because there is no one there. Then, what is up with their portions? I attached 2 pictures, Cupertino Homestead Safeway and this location. Can you see the BIG difference? The Cupertino location gives you a lot more in a much bigger container for $1 CHEAPER. The small portion is perfect for those who do not want to eat a lot but should be much cheaper than the other Safeway locations. The container they give you at this Redwood City location is more of a 1 item container. With that said, my husband said the food quality is good but they need to step up their game and increase their container/portions or cut down the cost. Because, compared to other Safeway locations, these are a ripoff!!! read more

Safeway - Cupertino Homestead Safeway - Grocery Near Me - Redwood City, California

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Stopped by this Safeway location after my ortho appointment, and was pleasantly surprised by how much better it was than my local Safeway. First off, parking is never an issue at this location as it is located right in Sequoia station attached to a large shopping complex. The inside itself is well-lit, clean, floors are clearly marked for social distancing, and all the shelves were really well stocked. They even have quite a large selections of hand sanitizers on-hand as well. What really stood out to me however, was the fact that all the cashiers and associates I encountered were very friendly and polite, instead of randomly yelling at customers and ordering them around like they do at my local Safeway. Only minor gripe I had was that I did not see any hand sanitizers or disinfectant wipes being offered at the entrance. While this is my only time having visited this location as I do not live in the area, I will definitely be using this Safeway more often whenever I'm in RWC! read more

Leaving a one star for fellow "Dice" his customer service was plain rude, throwing attitude at us off the bat for no reason and ended up rejecting our service because of a MINOR INCONVENIENCE. Not sure if he woke up on the wrong side of the bed because he had to work on New Year's Eve. Never had any issues at my local Safeway until this guy went on his high horse of "authority" read more

There's nothing bad I have to say about this location. The only quibble I have is with the fresh fruit selection, really. I wish there were more options for fruit, but the quality of the produce they do carry is good overall. The order-made sandwiches are of good quality, especially compared to a national sandwich chain next door that is always unappealing. There's plenty of selection and the staff is great at allowing you to ask for extra produce on the sandwich without it costing you extra. It's only too bad there isn't a frequent buyer program. At $9, it's not an inexpensive sandwich, but it does the job well. The bakery is always solid and everything else throughout the store is pretty much what you come to expect of Safeway, a good, dependable supermarket that's kept clean and well stocked. read more

My Mother was craving some crab so I went to the meat counter to ask for assistance. Michael, the Safeway assistant was friendly and offered to help. He even allowed me to video tape a short video where he said "Hey Mom, your son is bringing you some fresh crab, already cooked!" Michael was friendly and he clearly demonstrated what it means to provide a customer friendly, positive experience! It's because of people like Michael that makes me shop at the Redwood City Safeway read more

Safeway - Michael, the friendly Safeway team member behind the meat counter - Grocery Near Me - Redwood City, California

Dora the cashier charges me extra for stuff I didn't buy, triples charged it. Then the customer service HANGS UP ON ME. Terrible safeway

** Avoid this Safeway store at all cost 1. Perpetual long lines and limited cashiers 2. Safeway forces customers to use self-checkout service to avoid hiring cashiers resulting in super long lines. 3. Filthy store, checkout counters, bathrooms, etc. 4. Lackluster service; no staff available to help customers 5. Safety concerns; suspicious individuals inside the store, main entrance and parking lot all the time 6. Safeway management is too cheap to hire staff and operate this store adequately. Safeway management has given up here. read more

Safeway - Always long checkout lines. AVOID this Safeway. - Grocery Near Me - Redwood City, California

Rude people work here. Prices are outrageous- shop Trader Joe's for better quality food and friendly people.

I went to get donuts for my birthday and their prices were really good it was like half the price of normal donuts

sorry for all other employees in this Safeway who didn't deserve this 1 star rating, but blame on your coworker "Tina" who works at the self-checkout section My wife and I were waiting at the self-checkout section, and there was a lady who suddenly decided to leave and didn't finish her transaction on her screen. (did she steal stuff? i don't know)... So my wife tried to start over, but the machine wouldn't let us, so we poitely asked Tina who was working there for help. she immediately gave us this annoyed and condescending tone "ooohhh, why do you want to restaaart??" and after we explained, no apologies, and it didn't even sound like she believed us, she mumbled something as if teaching us how it's supposed to be used, and walked away... we even said thank you and no response. customer service for ya. read more

Always Horrible deli service at the sandwich station!!! I've tried purchasing a breakfast burrito at least 3 or 4 times from this location on a Saturday and it's always someone new who hasn't been trained!!! At least have an experienced employee shadowing the person and especially on a Saturday!!! Avoid this location if you want to get a proper sandwich or breakfast sandwich made properly!!! read more

I was at the deli no one was behind the counter this never run behind the counter Can When I go there sometimes I wait 8 10 minutes then it wasn't a long wait I left person went back to the other spot to other side helping out the other side deli empty when I left this would be always someone helping if customers come in I'm a customer at this time I'm not mad I'm just saying this would be more employees helping for sandwiches and stuff read more

OK, so I don't often update reviews, but I did want to update the one I made about five years ago regarding Tina at Safeway in Redwood City. Maybe she was having an off day, or maybe I was... but since then, my interactions with Tina have been extremely positive. She has been extremely helpful, and has gone out of her way to make sure I was taken care of. And because the Yelp platform is anonymous, she had no way of knowing that the person she was helping in the time between then and now, was the same one who wrote that review. I had actually forgotten about the review I left until I was checking recently, and noticed it. Honestly, I think Tina is an asset to the Redwood City store, and I appreciate all the work she has done over the years to provide excellent service. Thanks Tina for all you do! read more

I've been shopping at this Safeway for years, and am DONE!! Prior to CV-19 they didn't provide any disinfectant wipes, the plastic bottles were always empty, I shopped there at least 3x a week. CV-19 comes around they start following guidelines of disinfecting carts, plenty of wipes to use while entering/exiting, BUT NO MORE, they have gone Ghetto, disgusting garbage piled up next to the carts. Unsanitary. I have been hit on several times in the store, buy homeless ppl asking for money, one guy walked right up to me, put his face up to my ear, asking for money, Safeway continues to allow the behavior. There was one incident where a homeless woman & deli clerk were arguing & yelling at one another, the deli clerk went after the woman, as though she was ready to fight her, other clerks literally held back the clerk. Not safe, not sanitary, not acceptable. read more

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If your credit card chip is broken you cannot use magnetic stripe. I'd go to some other store. read more

Safeway - If your chip is damaged, Safeway will give you the middle finger and send you on your way empty handed. - Grocery Near Me - Redwood City, California

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I actually tried to call corporate to complain about the condition of this place without any luck. This is probably one of the worse Safeway around which is really too bad given the size of the store. It is incredibly troubling going down the aisles of this place. Crazy looking people everywhere, opening stuff, eating from the bins near the produce section. This last time I just had to walk out and promised to never be back. They were out of milk as usual and then I spotted a lady pick out chocolate pretzels with her hands and into a bag after putting her hands in a bunch of other bins to sample. Also during like midday when it is quite busy, that's when they stock the shelves. You can hardly get around or something large is always in the the blocking what you need. It's more stressful than anything coming here. I rather do the extra drive and go to Belmont. read more

Brian you need to treat people better. There was no need snap at me. He clearly saw I was using a walker and was struggling with my hand basket but you just laid into me about emptying it out and putting the basket on the floor. Luckily the wonderful lady behind me offered to help me. Then I pass by the customer service desk and a manager is telling an elderly man that he wouldn't help him use a coupon, saying it sounded like a personal problem. If this is the way you treat disabled and elderly people Safeway should be ashamed of having you as employees. read more

From the moment I walked into the Safeway it grossed me out honestly, It always smells like cigarette smoke or something and dirty...The good thing about the Safeway I will say is that there are a few Cashiers That will go out of their way to help a disabled person and I want to give them major kudos..I think one guys name is either Greg or Eric and there's a really Nice younger guy that works during the day real sweetheart.. ( forgot name) I think I talked to the manager once who seemed like a nice guy as well their employees are pretty nice except for yesterday when I went into the store and I asked for help, They tried to shut me off to the self check in because one guy in line stunk of marijuana..I mean he reeked!! Otherwise I would consider it a decent store but the one in Belmont is a lot better and a lot cleaner!! read more

Customer service was very rude and disrespectful. His name is Carlos at the cash register needs more proper training for his job as an employee. read more

Zero stars if possible. Hours says 24/7; online, on yelp and via phone directory Walked to the store someone sitting outside smoking 1 feet away from the door said store was closed. Did not even look like an employee so I didn't think twice. (Assumed they thought it was closed because they couldn't get in either) Then someone else walked in from the other entrance (doesn't look to be employee) so I followed. Was told to leave the store again by the same person who now identified himself as an employee. All I needed was some nasal strips. Horrible service and wrong information. Also who leaves the door unlocked if the store is closed??? Please fix your hours asap!!! This is extremely inconvenient when someone is looking for late night pharmaceuticals. Wasted 20 minutes driving. read more

I'm not a fan of Safeway and rarely shop there. But I stopped by today to exchange a dozen eggs a family member bought and were no good. I waited over 10 min at the Customer Service station with just one person ahead. The service rep was having a casual conversation with the customer ahead of me and they appeared to be friends. Then the rep walked away without saying a word. After waiting 5 more minutes with no other customer service reps in sight, I gave up. Being at the store, I decided to shop but couldn't find a cart anywhere. So I had to search the lot to find one. I noticed other customers searching the lot and bringing carts back. Perhaps the store should pay its customers for putting them to work. This store does not seem to manage and train its people to be in service. read more

Terribly managed store overall, from often locking one entrance, a broken door unlabeled on the other side, to no baskets, to not being open 24 hours for YEARS yet they won't update their hours, and way more, everything about how this store is run is abysmal. The manager, Craig, should be embarrassed and probably fired. read more