I was really happy with this place. I had a unit for about 3 months and never had a problem. The guys that work there are helpful and forthright. The elevator guys are fairly personable and quick. The only things that kind of sucks about this place is that they don't offer a subscription via credit card and their hours are fairly standard 9-5 work hours which was fine for me, but 24 hour access would have gotten them the fifth star. The place seems very secure and there aren't any hidden fees. In fact, they even prorate your first month if you come in halfway. read more

We chose Safeway Self Stroge for storing seasonal iteams as we lack enough for them in our house. Their driver up loading dock is quite phenomenal that provides immense ease to every customer. Their storage facility is also very much safe and secure. read more

I've been a storage space tenant here since May 2016 and although they are very nice, the location is good, and the security is excellent, there is room for improvement. 1. They are not open on Sunday's and they close early compared to other storage places. 2. They do not have an online payment system to update card payment information. 3. The front office personnel are not there sometimes to pay bill or to get into the unit if locked out. read more

I Was just harassed by the incredibly rude and racist office manager of this storage office. I moved into my unit 4 months ago without issue. Today, I came to the unit to grab something from the room, and was rudely approached by the office manager and told I was not allowed to park in the area marked "loading dock" because it is not safe. I told him "ok you know I understand, may I park in the other spots the next trip around? I'm just here to grab something quickly." He said no problem. The person who manages the elevator told me "don't worry about him. If you're just here for 5- 10 minutes, it's no worries. I came back up for the office manager to say "what is your unit number?? I don't remember renting a unit to you! I need to know." It is hard to not feel a bit of racial implications here as I am a young, black woman. I said "I am renting unit ___ and I have been here for the last 4 months and you yourself rented this unit to me!" He snuffed it off as I very angrily started to walk away cursing under my breath and he responded "what did you say to me?!" HORRENDOUS CUSTOMER SERVICE WITH A PROBLEMATIC PERSON WORKING AT THE FRONT DESK. read more

Love this place. Best storage experience I've had in LA. - reasonable rates for location and what you get. - most secure place I've used in LA. (Have had not one but TWO storage units broken into in other places) - Great staff. Some people here say otherwise but I've had nothing but positive experiences. Only reasons not 5 stars: - they no longer rent trucks (haven't updated their website). I was about to cancel a truck and called them and found this out. I don't care, it all worked out, but they really should update their info. - closing time changes on some days,and they REALLY don't like if you arrive right at closing. No big deal for me-- I just assume "closing" is like 20 minutes earlier than stated-- just be warned to try not to arrive five minutes before closing (and on weekends the office closes earlier than the facility itself, so you can't deal with them at the end of the day on weekends). Still I absolutely recommend this place. read more

i hope you have a nice day after reading this since i did not after going here because this place has horrible, terrible service. yes i believe this review most absolutely deserves all caps and i'm not one to be prone to hyperbole. i had to get boxes for storage which i couldn't afford due to how overpriced it was. after taping the ones i just bought with my stuff in it in outside the front desk shopping area including tape i also bought from here i realized i needed more boxes. when i went back to the front desk to ask for more boxes i was asked when i would leave and was threatened by them saying they would call the police if i didn't leave. if anyone working here sees this and thinks in any way that i am in the wrong, was loitering or suspect in some way, you're delusionally projecting and that's all there is to it. i don't have a car and could not have left my stuff or driven so i had to carry it out myself, i would have left sooner if i could not because i wanted to because i am some sort of conceited imbecile. i gave my money as a supportive customer from the local area (giving my very hard earned money) and sincere benefit of the doubt and all i got was false accusations, threats, disrespect, and a ruined day. i hope this place loses all their business and everything that led up to it. today is the day that they have lost my business for good. i hope they did call the police so they could come shut down this overpriced excuse of a storage space and immediately improve the quality of life for everyone surrounding it. even when i was confused about their sale policy they got upset at me for no valid or good reason. my feelings are hurt, this felt like a waste of money and i am upset. don't let this happen to you. thank you for reading! read more

Van was great but Dan the young Korean guy there has a really poor attitude. He was napping when I returned and his whole attitude was like he had much better things to do than deal respectfully with customers. When I came home and told my wife she said " yep I know him , he was rude to me too, shocking customer service!! He should find a job he likes read more

This used to be the Wilshire Storage Company back around the 20's and 30's. I saw their truck with the address on it in an episode of the Little Rascals lol. So I looked up the address and lo and behold after almost 90 years it's still a storage unit. It was in the episode when the rich kid moves in with the new fire engine and the boys build there own and they have a race - and what a race! read more

Linda was real great! She has help us greatly. And, the maintenance guy was pretty cool and awesome for helping out as well. This place is in Korea-Town, if you ever need to storage anything. Come to this place. They even rent out U-Hauls. read more

Had a great experience renting a Uhaul here. Eugene was extremely friendly, helpful, and accomodating throughout the booking. When I initially came here I was told I couldn't pick the van up because it hadn't been assigned to a location yet - it turned out I'd actually booked the truck for the following weekend by accident. He was able to hook me up with a truck right then and cancel my previous reservation for me. The whole process was extremely painless and we were in and out in minutes both for pickup and return. We're very thankful for a stress-free rental. read more

I drove into Safeway Self-Storage to check up on my U-haul reservation for the following day. The man sitting up front welcomed me and gave me all the information I needed, in fact he presented me with more than I thought to ask. I had originally made reservations for storage with a larger chain, but his personal touch was so great that I also booked a monthly storage from this place. I believe it is family-run, I think one of the biggest reasons to support a business but also because they have fantastic customer service. I felt like the space was safe, thus no problems leaving my personals with them for a length of time. Their prices (after a couple of months) average out with the larger storage chains, they also rent out U Hauls out of this place. I highly recommend this storage facility in the heart of K-Town. They have top notch customer service, good prices, people to help you and with me on 2 cases, they went above and beyond. read more

I've been a customer here for both the uhaul and storage facility for about 10 years. The place is definitly safe and secure (theres even a bank downstairs in the same building). Excellent and friendly customer service. read more

I came here in desperate need of a close storage place in Ktown LA. I had no idea i'd be so impressed with the service and space that they have to offer. I called in about 2 months before i needed the storage room. At the time there weren't any open. But they told me to call back at certain dates when rent was due in case anyone decided to move out last minute. And just like they said, about one month later they were able to accommodate me with a space that fit all my belongings. I compared between 3 to 4 different places for quotes, and honestly, nothing beat the offer that they had for me. No need for first month or move in specials, just plain simple good and fair pricing. They were also able to rent me out a UHAUL truck that they have in house. It was available on the day i needed it with no issues. I was assisted by Eugene on the front desk who was more than helpful throughout the entire process. He gave clear step by step instructions and broke down all the costs so there were no hidden fees i was unaware of. The guy working the big elevator in the building is also extremely nice and polite. Not much more i can say about this place other than i'll be going nowhere else anytime soon for storage space in LA. read more

They charge you 100 dollars for a 5x14 storage space. Enough said. Employees there are extremely hasty, they'd rather watch soccer than assist you. read more

5 stars for a truck rental? Yup. The most friendly, no hassle truck rental I have ever experienced. I like the person who calls this the "dive bar of truck rental/storage." Totally nailed it. Complete with free kittens (to a good home). When/if I need another truck, I'll be bringing my business here again. read more

I rented a cargo van from this U-Haul location in July 2017. This location seems to be staffed with only one individual, a young man named Dan Song. During the pick-up process, Dan spoke quickly and rushed as he described all the legal fine print related to the rental, in a manner similar to infomercial adds where some voice is sped up as it goes through all the legal stuff that may actually impact you. He made it clear that the collision damage waiver I requested did not cover certain types of damage, in an attempt to up-sell me more insurance products. He did all this with the attitude and personality of a disgruntled robot. Not sure how better to describe it but it felt like I was his one millionth customer and he only wanted to "process" me as fast as possible. This already set the tone for this experience in a negative light. I also rented a pack of furniture pads and he said to "bring it back the way I gave it to you", which on the bag itself are directions that the pads should be returned clean and folded (we'll come back to this later). Right before I returned the vehicle, I stopped less than half a mile away to fill up the gas. I had only driven 20-25 miles that day so I didn't use up much gas (2 gallons max, I'm guessing) but I decided to let the gas pump keep pumping until it stopped on its own, suggesting that the tank was full. When I turned the vehicle back on, the gas needle didn't point to full but was instead around the 7/8th mark, which I thought was weird and assumed that it was just a defect in the vehicle but didn't think much else about it since it was at the same level I got the car at. Note that, it is possible that something happened that made the pump stop on its own before fully fueling the tank, but I've never had that happen to me before while fueling and I don't think it happened here but want to point out that it could've been a possibility. I dropped the car off at 6pm, right when this location closes on Saturdays. I had unfortunately forgot the dolly I rented back at home so my girlfriend was bringing it to me there and was only 5 minutes away. Dan, however, in his inpatient tone and robotic style, refused to wait even a few minutes so that I could return all the equipment. I admit that this was my fault in bringing the car back without all the equipment in time so I can't blame Dan for not allowing me to return the car that day but his attitude in dealing with me was terse and unfriendly. Thankfully, he suggested that I could leave the car in the U-Haul parking lot and come back first thing in the morning with the dolly to fully return the vehicle. The next morning I returned with the dolly to check out the vehicle completely. Dan walked around the car, inspecting for any new damage (there was none) and checked the fuel tank. He noted that the needle was pointing slightly below 7/8, so he could not give me credit for it and had to assume that the car was returned at 3/4th full. I explained to him what had happened while I refueled the car and that I only drove a few miles and added more than enough gas for the milage I drove. He grew impatient extremely quickly and immediately took my story as if I was trying to short change him on fuel. He even tried to put the blame on me suggesting that I wanted him to accept the car with less fuel in order to short change the next customer. As if, his customer service up to that point showed that he gave two sh*ts about his customers. It was obvious (a) he had no time or patience to deal with me and (b) he didn't even bother to consider that I had an honest story. I even offered to drive him to the gas station to show him that the vehicle wouldn't take in more gas and to pay for his time that it would take to do this but he was already malfunctioning as a human being (kind of like a robot not being able to compute the situation). He said he had no choice but to charge me 1.5 gallons of fuel at an obviously exorbitant price per gallon. Additionally, before the above interaction, I had to fold the furniture pads and put them back in the bag that came with them. I folded all of them and placed them side-by-side into the bag with the exception of one pad that I couldn't fully squeeze in with the others so I put the last folded pad on top of the others, but still in the bag. When I returned the bag to Dan after the fuel fiasco, he said "I told you to bring this back the way I gave it to you". I said that I folded all the pads as directed by the instructions on the bag but couldn't fit the last one (but it was still folded) yet he continued to give me attitude and said it needed to be returned exactly how I got it. He charged me another $5 for "cleaning". I ended up calling U-Haul corporate, which was very friendly, to file a complaint and the next day a manager credited the fuel and cleaning charges back to my credit card. TL/DR: I would not recommend this U-Haul franchise due to poor attitude and customer service. read more

Safeway = 4 stars U-Haul = 2 stars Eugene = 5 stars We rented a truck through U-Haul at this location, via Safeway Rentals. The initial experience was not bad, though the truck was given to us at 3/4 of a tank. After a full day of moving, I overfilled the tank, and filled it to the top (to the tune of $30 extra). Whoops! I figured it could be credited to our balance. As it turns out, U-Haul "didn't have a policy" regarding this. I spoke to one operator at 1-800-GO-UHAUL, who said that it was at the location's discretion. The employee on duty, Eugene, informed me that that simply wasn't true. I called back, and another operator said "[We're] not gonna refund your money, I can tell you that much." I was very frustrated by this "tough sh*t" response. Luckily, Eugene was able to interface with a U-Haul manager, Jasmine, and got her to to issue a gift card and apply it to the balance of our rental. Due to it being a weekend, Eugene even had to reprocess our balance on Monday and gave us a call to let us know that everything went okay. Had it not been for Eugene, I would certainly have sworn off U-Haul for good, based on their dubious policies and customer service. read more

Excellent Customer Service! Ever willing to help and assist with queries, friendly. Storage lowest price in the area..

This place is the dive bar of car rental places. Very informal (I'm used to Enterprise taking blood samples and peering into orifices before they give you a car), open a maximum of hours (the only place open on a Sunday when it turned out that the 1930's bar wouldn't fit in the back of my own humble truck), and run by comfortably surly help (the same man who rented out the van checked it back in, but informed us that they don't open until 8 am -- the time he told us to bring the van back by -- so could we just wait for 3 minutes? 3 minutes! Like it would make a difference. Then again, he said this all with a clump of rice stuck to the side of his mouth, so we must have interrupted his breakfast). It's cheap-ish, though the insurance is mandatory, tacking on an extra $12/day or so. Also, it seems that the vehicles all come with a full tank of gas so you don't have to remember some arbitrary amount to fill it to when you bring it back. Hooray, one less thing to think about! read more

I have had a storage unit here for five years. My life's possessions have been in there from time to time. They are the best. And always helpful when I needed it. I feel safe and secure with Safeway. read more

These guys were incredibly personal, efficient, and completely confident of what they were doing. Surprisingly friendly service for a storage venue! read more

i used these guys twice for truck rentals. there's not really too much to renting a truck, but the guys behind the counter were so efficient and not pushy, getting me in and out in a minute and not trying to upsell me on insurance or other stuff, as well as not making me feel on edge about any little scratch on the truck, that i had to leave a review. if you are in this neighborhood and need a moving truck, come here. read more

I booked a U-Haul truck at this location. The staff person at the desk attempted to rush the booking of the vehicle, including the legal paperwork and the examination of the pre-existing damage (they didn't want to do it, didn't come out with me to look over the vehicle with me). They claimed they were trying to save me time (I wasn't in a rush, they didn't ask) and that they are aware of all the vehicle's pre-exisiting damage (but I was not, obviously). Though, while they expected me to "trust" them and their "business" (their words) they asked for my phone number, dialled it in front of me, and wanted to make sure that my actual phone rang when they called. I felt very uncomfortable proceeding with this business interaction so I decided to cancel my booking. When I told the staff member I wasn't going to proceed, they tossed my credit card towards me onto the counter and was dismissive. I would not spend my money here nor would I trust their business practices. read more

I have used U-haul many times but this place was the best - none of the others were even close and this was mostly due to Eugene: so friendly on the phone, efficient, thought of things I would need when i hadn't, he juggled phone calls, other customers and employees, and wrote my order up simultaneously. Will definitely come back to this location because the larger locations are always a nightmare. read more

We have rented a storage unit here for the past 11 years with no problems. Safe & secure. Family owned which makes me pleased with all the corporate owned businesses nowadays. Eugene is THE BEST! He is a VERY smart, well spoken and friendly guy with excellent customer service. read more