The worst customer service from managers to workers. Very rude never want to assist or help. Ordered a cake from the bakery 2 days in advance and the cake looked like a child made it. Very sloppy. Tasted horrible. read more

Safeway - Grocery Near Me - Union City, California

This Safeway is near my house which is super convenient. I like how i download the Safeway app add my coupons and buy the items and wen i check out i put my phone number in and the coupons will be applied from there. I love that they have flavored water with fruits as Safeway puts it together itself. I am giving them four out of five stars as they ran out of rotisserie chicken. And I asked the person in the meat selection and they told me they ran out. such a bummer as I will try to another safeway to see if they have any..The self check out line is super easy to use and helps with the flow of the lines. I also like their selection as they usually have stuff there. I love love the safeway app as i can add the discounted listed items onto my list and i go down each and every aisle ensuring I get everything on my list. read more

Safeway - Grocery Near Me - Union City, California

Peter working in the self check out is very helpful and patient. The reason for 4 instead of 5 stars is they are starting to use an app (like Target) to give out additional discounts and it took forever to download and was slightly confusing to use. I was a little frustrated read more

Safeway - Super awesome looking and tasting buttercream cake from Safeway! - Grocery Near Me - Union City, California

Good deals and awesome quality products that you like Service is great and the app is also great to use read more

This is the closest safeway location that I have to my house and I really love this location they have a variety of food and also flowers and he's very fresh and nice and the customer service is really nice too and the store is organized as well read more

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As I was walking into Safeway 1197 I witnessed Gail the store assistant manager who also stated she was a supervisor physically touching an associate Demita because she was telling her how she didn't put a bin away correctly. Seeing how she physically assaulted that worker really upset me and I pray that no other employees get assaulted like this ever and let alone in the sight of customers. Check the cameras in the drive up and go/pick up area. That's where I witnessed the assault. read more

This Safeway is getting to be such a waste of time as I can never seem to buy the simple things I need. Like fresh dill, hydrangeas, eggs. You just never know! With groceries as expensive as they are these day please at least stock your store!!! read more

I am posting this view regarding a Safeway in Seattle,WA. Great place but it's too bad they can't control the homeless in the parking lots... They should maybe post some information regarding local shelters. read more

Greg from the bakery department was a delight to work with. We ordered a toy story themed cake, he was very helpful. Greg took the time to help us choose from all the different options for the cake flavors, filling, and icing. He is very knowledgeable about the bakery, not like some of the other workers we have worked with before. Thank you Greg for the above and beyond service you gave us. read more

store is ok, but the worst dairy department I have ever experienced ! I shop there frequently. why are they always out of quarts of milk, eggs often,& certainly any product that is on ad or special discounts ? I do know what I'm talking about, over 50 years grocery experience. Management needs to get this department together. read more

The pharmacy department has no compassion to their customer. Came to pick up my medication at 7:59 pm and the girl pharmacy staff named Robin told me they are close. I tried to practically beg to take me in being the last customer but to no avail. She kept on yelling they are close, She could have open one register to take me since one register is still open ringing the order of the girl before me. She has no compassion in dealing with people who are sick or suffering some sort of illness or seniors who has to arrange a ride to get the medication. read more

I frequent this Safeway a lot. Never had too great experiences or any really bad while in store. This review is for the quality of their fresh food. 2 Saturdays ago, I bought pre-cut butternut squash. The following day as I intended to prep/cook, the squash was covered with white film. The date still showed good and not expired, but the squash showed different. This past Saturday, I purchased a pack of Steak. Same thing as I went to prep it today. Each steak had started showing signs of expiration and bad smell. Turning black & white stuff forming on the under side. Truly disappointing. read more

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somehow they have this scheme of combining old rotten oranges to a bag and not even on sale. i noticed that way before in 2011 that there is always one rotten orange in every bag but this time, half of my bag are bruised and they are not from travel mishandling(and if you look closely), they are of different variety than the fresh ones. and if you talk to the manager, they point a finger to the vendor. guess what, all 10 managers/branches have the same answer. the box looks clean and very attractive to customers but the hidden garbage inside those bags are just waiting to be tossed out by people who pay good money to a once reputable store like safeway. read more

I appreciate that in this day and age we are able to get a real person at a real cash register when I visit.

My go-to grocery store near my work and I really like the place. The only issue I have is whoever is in charge of the display(s) by the self-checkout needs to rethink where to place those 7 foot ++ displays. There's a designated line but some customers tend to cut and sneak towards the open registers because the people who are 'in line' CAN'T SEE over the damn displays. The designated cashier tends to be busy sometimes and walks away and can't tell those people in line that certain registers are damn open!! I'm petite and already can't see over the 5' or 6' displays. Today I went there and even the really tall people can't see over this really tall (practically a wall) display. We saw some customers cut in and went ahead to a register disregarding the line! Ugh! Do something SAFEWAY Decoto!!! read more

Safeway - Oka. Maybe it's more than 7'. See how huge that is?!? - Grocery Near Me - Union City, California

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This review is only regarding the outstanding service I received at Safeway's bakery. I called the bakery hoping to get a customized cake the same day. I spoke with Ruby and she told me they usually require a 24 hour request in advance. My husband and I really wanted to know the gender of our bundle of joy and Ruby made this happen despite the "rush order" request. She was even able to get it done within an hour of me paying for the cake. In addition to the outstanding service, her piping skills and handwriting was phenomenal! I wasn't expecting much from a Safeway bakery, but she made me into a firm believer that Safeway is more than capable of executing my vision. Great job, Ruby! Thank you so much for your service and thank you for making us a beautiful cake. I'll never forget how special you made our gender reveal experience to be. I highly recommend you ask for Ruby if you want to make sure your cake turns out the way you want it to. Trust me! You won't be disappointed. read more

Safeway - Grocery Near Me - Union City, California

I like their tres leches cakes they are really moist and fresh!!! I am going to order again today for my mom's birthday on Saturday. I'm sure it will be great like always. The only "but" is that they don't have any decorations to put on top just the flowers and the writing, like for for kid's birthdays you would need to buy the decorations somewhere else. read more

This Safeway Deli is the BEST DELI I've ever been to!!! I always feel welcomed, I'm always greeted, the staff is well managed and they go beyond their way to make my day happier. I was helped by Antwon he made me a sandwich and his attitude was very pleasant he brighten up my day because I was having a bad day. The deli was very neat and organized.. As I was leaving I was greeted by another staff from the deli wishing me a great day... This Deli will not let you down THANKS Deli staff for making my day easier See You Again Keep up the AWESOME work read more

During the day, this Safeway is cool and relatively "safe", I guess. It can get a little shady after 9pm though. The last time we were there, there was a black lady fighting with one of the employees because of theft. The black woman said she didn't steal anything but the asian employee thought she did. My bf was so interested in what was going on 'cause the black lady was yelling her butt off. I believe someone called the cops but we left shortly after so we didn't know what happened. So, be careful when going at night especially if you decide to go alone. During the day is better and the lines isn't that bad (from my experience). Ps. There's a U.S. bank, Redbox kiosk, and a Starbucks inside! read more

I went to this store today and I got a few items I accidentally clicked the wrong item at self check out and this lady named Jolene has nerve to accuse me of stealing the cantolope when one i accidentally added by mistake and there was no cantolope in sight her name tag said she was the front end manager I work for the company and the front end manager is not supposed to be in self checkout there is supposed to be a clerk there and on Sunday night I went there and I was being watched by the closing manager I will never shop in this store ever again I will just go there to get my prescriptions and that is it read more

Went to Safeway to use up a $15 gift card we had. We got a bunch of stuff: Breyers 1.5 quart vanilla ice cream on sale $3.49 w/ card Dairy Glen milk fat free $2.79 gallon Ice cream cake cups $1.79 a box Safeway turkey on sale Reg price $14.68 w/ card $7 Idaho potatoes 5lbs $3.49 Our total $18.56 - $15 = $3.56 yippee! They have a US Bank at this store up front. Very soon some Self Checkout machines - some guy is working on them now. read more

They're selling expired food. I've been here twice this week and I have to say that this place is an absolute dump. A quarter of the shelves are barren; half of the store smelled like vinegar; they had a single register open even though the line was long; it's quite dirty; they are out of stock of many things; etc. Worst of all is that a lot of the food in the freezer section is either on the verge of expiration or straight up expired. Frozen food is *frozen* so that it lasts a long time. Both of my visits featured multiple incidents of finding expired frozen food with meat in their store. Don't go to this dump. If you need to go to a Safeway, just go to one in Fremont. read more

My local Safeway that has everything I need. It's always been clean whenever I come in and the lines move efficiently. There is plenty of parking in the parking lot and many other restaurants that are within walking distance. The shelves are usually fully stocked and I never have to ask any of the staff for help in finding anything, which speaks to the organization of the store. Great Safeway! read more

I had asked for help at the meat department on Decoto Road and have found them excessively helpful. Robert is I think new and he has been just gracious and helpful above and beyond. He even looked for me at a different department when I walked off to shop for more. You have a gem in Robert and you really need to keep him no matter what. read more

This Safeway is by far the best one I've seen in a long time. I had an issue looking for an item and this semi young lady name Tasha helped me. She honestly went above and beyond making sure that I got my items and my produce was bad and she swapped it out for me (as I didn't notice just grab and go) . Even for going as late as I did great customer service! read more

Terrible Safeway location, 10/10 would NOT recommend. Today is the last day of shopping at this particular location. Beware of their fridge items such as cheese. They always come out moldy for me, 3 times this has happened and has ruined my entire day to meal prep. I noticed when things are on sale at this location, there's a reason for that and it's because it went bad. Stick to Whole Foods or Trader Joe's because they would never do you dirty like that, I'd rather spend $2 extra at a pricer grocery store than come home from a long work day then feeling defeated finding mold in my food that I had bought from Safeway. read more

This review is for the service at the Deli. Occasionally I feel like a good sandwich made with quality ingredients. Safeway makes a great sandwich featuring Boar's Head meats and a great selection of cheeses and fresh bakery-made rolls. However, overall, most of the deli employees I encounter here are downright surly. Yesterday, around 6:30 pm, I had a hankering for a sandwich. No employee was out front, but 2 were visible in the back, presumably cleaning. I waited a long time to make eye contact with one of them to no avail. Another customer arrived and asked me if anyone had acknowledged me. She had to practically scream get the attention of one of the employees. She asked if he could help us at the deli. He did not verbally respond, but did come out (seemingly reluctant) to take our orders. He was either having a bad day or hates his job or both. When he did speak, he was barely audible and never made eye contact. When I asked for lettuce on my sandwich, he said "we don't have any." Really? This is a grocery store. While I find most employees at this store to be pleasant, I have encountered more than my fair share of rude and disgruntled deli employees. I'm not sure what gives. I'm often left feeling like my ordering a sandwich is an inconvenience to them. read more

I have been call Safeway's in the area for Mango Habanero Chicken. Safeway on Decoto in Union City has an awesome Deli Manager! Bera made the chicken and it was delicious!!Great customer service. The deli was well stocked and great service! Thank you Bera! read more

In the first few days of January 2020 I purchased 5 packages of Signature Select Buttery mashed potatoes because I was expecting a large number of people for dinner. They had a 'best by' date of November 12, 2020 so they were very good as to date. I bought these at the Safeway on Decoto in Union City. They were the worst tasting potatoes, fresh or packaged, frozen or fast-food that I have ever tasted in my entire life. The SKU on them was 2113050278. I was very disappointed and embarrassed to serve them. I added my own butter to them but that didn't help. I have bought better even great tasting packaged potatoes at a dollar type store. I will never again buy these! read more

I'm almost as old as this store. That's kind of scary. Anyway, as a sign indicates, this location has been serving Union City since 1974. My wife and I used to go here all the time. The store was better in the past, but not by a wide degree (the reviews are no longer up, but I gave the store 4 stars a few years ago). The store is open 24/7. http://www.yelp.com/biz_photos/safeway-union-city?select=ogyqyw3MBW7_GTvpNiLx6A#CxLzbvHEBXN6i1mS3Ssa_Q: It pays to be observant (I picked out a slice that was $2.50). I was annoyed months ago when the price suddenly shot up ($2.50 to $3.99 is obviously a huge difference). Some of them are good, but the selection of cakes could be more varied. The employees at the bakery department are friendly (another review suggests that one of them smells bad, but I can't comment on that- I wouldn't anyway given how rank I usually smell). A few years ago, when I needed help, I had to deal with some bit-- (I asked a simple question, and she responded rudely). She no longer works here, though. My wife and I like the donuts here. We have stuffed our faces with quite a few. The éclairs here are so fu----- good. The employees at the deli work hard (my mom used to buy sandwiches here). In addition, if you buy 7 sandwiches (assuming you have a Safeway card), you'll receive a "Free Signature Cafe Sandwich!" (Gas Rewards can also be earned here.) There's a great selection of beef jerky, and some of the bags are regularly on sale (ex: $4.49 instead of $5.99). Some kinds are also hard to find elsewhere (ex: http://i.walmartimages.com/i/p/00/02/84/00/09/0002840009816_500X500.jpg; http://ecx.images-amazon.com/images/I/81GGoeEpLjL._SX385_.jpg). There's a large selection of chips and booze. The magazine section is very good (and popular). I sometimes buy my favorite wrestling magazine here (Pro Wrestling Illustrated). There's a wide selection of greeting cards (the selection is limited in terms of stickers and gift bags). The selection of office supplies is minimal (their prices could be better, but The UPS Store is just a few doors down). The meat department is hit or miss. In general, though, meat prices are solid (my wife bought a package of chicken breasts for $8.48 last night). The produce department is fine. The aisles are fairly wide, and the store is always kept clean. Some good music is usually playing inside. Unless you're here late at night, expect some shoppers to get in your way (almost without fail, there's at least 1 shopper in my way when I need to buy milk). In general, the cashiers are just okay (they could be quicker). I kind of miss this guy who reminded me of David Arquette. Some other cashiers are no longer around too. Eduardo is still here, though. He's very friendly (if you're at all a regular, he may call you his "friend" whenever he sees you). Daryll is still here too (he's often at the Customer Service desk). He works hard and provides good service. The pharmacists here seem to know what they're doing. I'm not sick enough to say for sure. The self-checkout machines are easy to use. Oftentimes, though, there's one or two down. Some shoppers are also dense (the line ALWAYS begins a few yards away so that other shoppers can freely pass by). The cashiers manning the area are very capable (one of them rung up my items recently- she was nice, and we briefly chatted). www.safewaysurvey.net: After your visit, you can complete a survey for a chance to win a $100 gift card. There are only 2 shopping cart corrals (they "arrived" just late last year). On the plus side, shopping carts are quickly collected. There are a lot of spots, but the parking lot is tight, and there are some bad drivers around. Just be mindful (while exiting, my wife has almost hit a few cars appearing out of nowhere). Some employees here are better than others. The store, however, is run well in general. read more

Safeway - Cake Slice Tres Leches. I love the slices, and my wife and son are big fans of them too. - Grocery Near Me - Union City, California

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I hope management sees my post, because I would have loved to give 5 stars. This store is well organized, clean and a variety of products. Like another reviewer, the store staff is extremely helpful. Not too long ago I witnessed an employee (big guy) walking a blind shopper with his relative down every aisle going over every item and price. It really lifted my spirits and made me smile within. His actions deserve 5 stars! Here is my problem... This morning I was shopping and so was TOM (who works there, not sure his role) was talking to every employee about their responsibilities, which is fine. However, TOM was going off on one employee stating 'you are wasting my time' and basically stating how they need to fix a display in an unkind manner. Dear TOM, not the time nor the place. If you want to have a nasty attitude with your staff take it off the floor. You are lucky to have a great team. Glad I haven't seen you before or else I would be tempted to take my money elsewhere. Fall back. read more

Walked in exactly at 12:50am, picked up 3 items and entered the line at exactly 12:59am as the checker ( a 20-something male w/long black hair, rocker / heavy metal band member looking ) was making his final announcement the store was closing. Just as he finished relaying his message on his speakerphone I placed my 3 items on his conveyer belt to which he gave me a BLANK STARE for several seconds, as if he were annoyed / angry, before bluntly saying "We're closed now." "Excuse me?" I said. He repeated again "We're closed." I said really? You just relayed your message on the speakerphone as I was placing my items on your conveyer belt. I asked, can't I just pay for these 3 items? He quickly replied "NO. WE'RE CLOSED. I can't use my register, it has to recycle." - WHAT??? Thanks to your checker, I was forced to drive 30minutes across the bridge to a 24hr Safeway in Sunnyvale, CA. I mentioned this story to an employee at the Sunnyvale location, who said "he could've checked you out, he just chose NOT to." Enuff said. Needless to say, I will NOT be returning to this Union City Safeway again...there are better places to grocery shop ( Whole Foods, Luckys, Etc ). READ other people's reviews. Management here obviously doesn't care how bad their employee's treat customers. Fyi - I've also forwarded my message to Safeway Corporate. I advise you all do the same who've had negative experiences with this checker & this store. read more

I have never had outstanding experience at this Safeway with regard to customer service but it didn't bother me much as I would walk in pick the stuff I need and use the self checkout and walk out... I would rarely bother to ask for help.. Today I decided to try something from their deli.. I waited and waited.... And waited... There were 2 ladies helping at the counter... Seemed like they were preparing an elaborate meal for one customer... Many customers came and waited and even asked if they can be helped ... But this lady at the counter was rude and did not bother to come and help... Eventually I decided to give up as well... I walked up to the customer service desk to make them aware of the issue and no one was there... Sounds about right "NO CUSTOMER SERVICE" at this Safeway read more

This is your average grocery store chain. Everything is ok. I do like Safeway produce and meats better than Foodmaxx, Trader Joes or Fresh & Easy but the problem are the prices are higher here. There is more produce to choose from compared to Trader Joes or Fresh & Easy. You pay for quality though. I like it better here than Lucky's as their deli section especially for lunch sandwiches are much better. Cakes are, too. Safeways also has Starbucks inside their stores. Too bad you can't use the Starbucks app though...disappointing I can't get points from there. This particular store is always busy and on holidays always runs out of food. It's centralized around many homes and other businesses. The parking is always difficult as well. None the less, I still like the quality of Safeways food better; will still continue to be their loyal customer. read more

Safeway - Pretty sweet kids cakes! - Grocery Near Me - Union City, California

I had to save my first San Francisco review for a something special. That being said, I hope that they don't open a Safeway in Miami..otherwise I'll weigh 20,000 pounds! I stopped here because I needed to buy my share for the office potluck tomorrow (yes, I'm here on a Working Vacation.) Since I'm traveling, my selection was something simple: chips and salsa. It was a difficult choice, as they have a larger variety of chips than I've seen in Miami. Speaking of, I have 3 words for you: Peach Hot Sauce! There's also a Starbucks in this location,3 more varieties of Chobani Greek Yogurt (raspberry flavor :), and MULTIPLE craft beers. This here tourist was impressed to find Sierra Nevada, Lagunitas, Long Board and Pipleline Porter all in a single grocery store. I take the first paragraph back..why can't we have a place like this back home? read more

Employees on the floor are rude and pathetic. I come here to get large amount of grocery for my catering bussinsss. But for the past few visits, I have people who constantly follow me around the whole store to the door. And today I was walking to the self check out line was extremely long so I continue shopping and walk towards the registers, I encounter with people for the butcher station demanding me to empty out my empty backpack. Claiming they know what I'm Up to. Every visit I spend about 300-500$, y'all just lost that. read more

As others have said, the Deli is way understaffed. I'd rather go somewhere else than stand in this perpetual line. There are not enough workers to handle the customers. And it's too bad because all their made-to-order sandwiches are awesome, esp. the Chicken/artichoke. Another issue I have is, the lines that form in front of the self check-out stands are awkward and poorly designed. I have seen many arguments between customers over who is next. Then there are the annoying solicitors outside the doors. The only plus for this store is they are open 24 hours. read more

This is the closest Safeway so obviously it's my first choice for groceries however, if you go here, look for the checkout lady named Pamela. She is nothing but the kindest and sweetest and always gives the best customer service. When I'm going to checkout, I choose her if I see her. Nothing but sunny energy and a smile. Give this lady a raise or bonus Safeway, she's amazing read more

Due to my recent surgery, I was unable to cook our families Thanksgiving dinner. So I ordered one from Safeway (on Decoto Road) and to my surprise everything was frozen! Needless to say we weren't able to eat (since I picked it up at 11:00AM) I wish someone at Safeway had told me everything was frozen, if they did I would have picked it up a day earlier! Safeway you guys suck - thanks for ruining my Thanksgiving! We had to eat pizza, that was the only place open! read more

People who work here are rude. I had an encounter with a lady named KEISHA today at the seafood section. What a loud mouth! Geez! What is wrong with her? She probably hate her job so much or she is just simply RUDE. What a b****. There... i said it. I spoke to the manager and her response to me was " what do you want from me? And my response was: Can you talk to her. Damn, What a joke! You can tell she didn't care at all. I will never shop here ever again. I'll pay more to shop at lucky or somewhere else. I wish Yelp would let me put 0 star. read more