I went shopping for a few items and then realized that I have the app for Safeway and that some of the items that I need were on sale for Safeway app members ..The sad part is that I really don't know how to use it.. But the cashier (Joy) guided me through it walla, I saved money all because I had a good person who helped me out. Thanks Joy!! Maybe employee of the month? read more

Absolutely horrible experience. I go in this store everyday, and recently the staff has been so incredibly rude. Diana Lopez - a manager - was causing a complete scene to embarrass a customer. She is unbelievably immature and very disrespectful. Diana had the whole store, AND staff, staring. She was laughing in the customers face, and getting extremely loud with said customers. She was waving her hands around causing a HUGE SCENE. They also trespassed someone for "hear say" because they did not like said customers. Very unacceptable and horrible. Workers give extremely dirty looks to customers too! very disappointing. read more

Good experience overall. I went to get goat meat -- it's halal, but I don't eat halal. Would love to see a non-halal option for goat, lamb, or sheep. It in the neighborhood so I am here time to time. Area has a decent-sized community that prefers non-halal meat. It just a haggle to go to some other place for one item. read more

There is no lock on bathroom door , employees will open door without knocking while talking loudly with customers. NOT OKAY , please FIX THIS read more

Jordan& kenal are very professional. They help me with all my groceries. They are very hard-working. I was very satisfied with the customer service. They provided me and I recommend the Safeway if you are in the area, please go check them out and I had a five star experience thank you. read more

This place bait and switch advertising corn 7 cents an ear at checkout 50 cents piss off

0 stars if I could to the cake department. I ordered 2 weeks in advance and they said they don't have the special order cake. The store manager Gary is a useless. Edith in the bakery is even more useless. read more

Not my photo but I had my own experience with this employee. I understand they're going by policy & need manager power for approval, but there's a better way to deliver your words without sounding like you're having a bad day. It sucks that this is my regular Safeway and it makes me not want to come here any more because of the energy she gives off. She even asked me to put the basket down off the belt rudely. I didn't even do anything but just get in line. There wasn't even a sign to put the basket down to unload. I've worked in customer service myself and sometimes you gotta fake a smile. Someone else might be having a bad day as well. Be kind. UPDATE: I learned through previous reviews that this person name is Elizabeth. This needs to be resolved as this is a trending issue at this location. PLEASE RESOLVE. read more

Safeway - Don't go in line this employee works on. - Grocery Near Me - Newark, California

It's typical of Safeway's we've seen from the east coast, across the country and the west coast. They all seem to be short of inventory which might be explained by the economy. Sale prices and produce prices are good at Safeway. read more

My FAVORITE Safeway. Love all the employees - super friendly and helpful every time I interact. The cashiers, deli, aisle, meat, seafood, bakery and floral department employees have ALL given me a great experience. I had to leave a positive review after seeing all the bad ones. I will add though - I too, had a bad experience with the cashier Elizabeth. (A while back, so I hope she's gone now) When I was purchasing a bottle of wine, she firmly stated "You know I'm going to check your ID, RIGHT?!" I've never heard anyone talk to me like that and I was astonished. read more

The best Safeway in the area... But, is that saying much?! The parking lot is an absolute shitshow! Be very careful. It is very tiny and probably built in 1960 when only a few hundred people lived in Newark now it's a whole strip mall with a bank... Still only 50 or so spots to park. Walking in during any holiday is gorgeous! The flower dept is second to none. You kinda get hopeful that this is gonna be a really nice Safeway. It's your average store. If you know Safeway you know the products and brands. Bakery is good. Deli is fine, they don't all have the same stuff so this deli doesn't carry everything the other's do. Produce dept. is good... Small Starbucks inside... yes, you can use your app... yes you can score your free birthday drink. Didn't see the red xmas cups they're advertising on TV...yet... read more

Safeway - That time of the year~ Pumpkin spice baby... - Grocery Near Me - Newark, California

I dont usually shop here because it is a bit far away. But i realized they do have good quality of items. I was also on a mission to use their app. They also have alot of speciality items not easily found. Staff friendly and easily found for questions. They also have several special items on weds too. read more

Place is a joke now, I had my cart in end aisle, I leave it there walk and get stuff down crowded aisle. The worker was looking at my card I told him it was mine he said ok, moved it forward went down aisle again came back my cart was gone. The same guy took it and put it in front for go backs. People go in and walk out with carts full without paying and your worried about carts inside. Parking sucks and hard to ever find carts. read more

I've been shopping here over 25 years, but lately too many problems. Tired of items in the ad not being available. Today I was overcharged by $13+ and will have to go back to get a refund. Same thing happened a couple of weeks ago. This is not the fault of the checkers. Things are not properly loaded into their system and digital coupons I have scanned are not being recognized. Please fix these problems so I don't have to leave. read more

It's probably one of the worst operating Safeways I've frequented. The employees seem to be the biggest problem, they seem to walk around without a purpose. 5 employees standing around self checkout, very unorganized workforce. On the brighter side, costco is killing it. read more

Honestly, I'm not sure what to think about my local Safeway anymore. In the past year or so, we've had three different store directors running the show. The only one I knew was Karie Lahr, as you would see her around the store and working the customer service and I've chatted with her before about store issues. But alas, she is gone and was replaced by Krystal Canales, but apparently based on reviews below she was not liked at all...and alas, they've gotten rid of her too. Boy, she didn't last long at all, maybe only a few months? Currently, the store director is David DeCosta, let's hope he's liked and hopefully he'll stay and make a difference for our local Safeway. It's hard to see if any changes are really happening when you have so many different store managers running the show. I honestly though Karie Lahr was starting to make a difference here, but now she's gone. She cared about what customers had to say, and always tried ti ensure they left the store satisfied. I guess only time will tell whether or not this Safeway shows any improvements. So far, the lines still are long during certain hours, and they did add more self-checkout machines. Although, some things still haven't improved such as having hand baskets in the front by the entrances, often times you'll see them stacked behind each of the registers, and you'll have to find them there, when they should be in the front. The same goes for the shopping carts, most of the time, they don't have any up front by the entrance, they are all sitting in the parking lot, often times taking up parking spaces as the store only has two shopping cart corrals in the parking lot, when there should be more. Also, I noticed since the pandemic, majority of the staff has changed as well, only a few remaining staff from pre-pandemic, I guess most of them have quit, or transferred elsewhere? Not sure, but mostly see new faces now. Hopefully this store turns it around with new and (hopefully) better management! read more

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Elizabeth is the RUDEST cashier I have ever experienced. She yelled at another customer right in front of us. She yelled loud enough for every customer in the store to look back. The guy was just asking for a bag and she screamed that he had to pay instead of politely saying he would have to pay ten cents. She also picked her long nails while checking us out which is unsanitary. She rudely told my fiancée to put the basket back. It's insane that she still has a job when she treats customers like this. I never want to leave a bad review but I am shocked by how rude she was. After looking at other Yelp reviews, I'm not the only one with a bad experience. read more

Safeway - Grocery Near Me - Newark, California

Great service and good selection of fruit,vegetables ,bakery and floral. Love that Starbucks is in store.

This location is whatever. Is it stellar, nope. Is it a grocery store in Newark, yep. It is what it is and I ll leave it at that.

Snake rots from the head. This store makes every transaction unpleasant. From poor customer service, rude management, relative high prices, misleading ads and long waits. read more

I would stay away from the fresh baked breads especially the Focaccia and Olive Bread. The bread I purchased had wet mold on it, and they past it along as new bread with new date that wasn't expired yet. They tried to rebag old bread with new date tagged on it. Stay away from the deli case, I order from it and it was old and the meat deli they will give you old sitting deli and past along as new deli. The cakes especially the sliced cakes been sitting out there for weeks just they pass along as new and change the dates. Stay away from those individual cakes. Someone needs the health inspector to check on that Safeway's Deli & Bakery Dept. I'd give it an F. read more

This Starbucks is Awesome! RiRi is the best! Always knows my order as soon as I walk in. RiRi is always positive and just a wonderful presence first thing in the morning! Thank you so much for everything! You're the best! read more

Brandy a villagomez N/A cuddlz32@gmail.com 1510-565-9907 Wed Oct 9th 2024 Customer Service Department Safeway Inc. 5877 Jarvis Ave, Newark, CA 94560 Discrimination Complaint Dear Safeway Customer Service, I am writing to formally express my concern regarding an incident of discrimination I experienced at your Newark location store on Oct. 2nd 2024. As a loyal customer, both experiences because this is not the only time I have been singled out at you store and both times were very disappointing and distressing, and I feel it is important to bring it to your attention. During my visit, I encountered the manager you had on duty was very rude treating me as if I was trying to scam safe way saying that he thought I found the recipient on the ground when I proved that I had the card that purchased the product in question he still was very apprehensive about even having the insadint looked in to at first he refused me multiple times it wasn't until I teared up he decided to tell the employees to look into the insadint I happen to visit your location in Sunnyvale where I purchased a bag of dog food I was charged twice for I called that location and they informed me I could take it back to a location near me so I proceeded to do so and that's when they not only at first accused me of trying to scam the store but then when I proved that i did make a purchase of 1 bag of dog food not the 2 I was charged for but i was then accuse of coming into the store 2 months ago with the same story i dont normally shop at your stores because 2 years ago i had a insadint at this same newerk store where I was shopping for my groceries when a society gard followed me through the whole store and then when I went to check out and pay for my food the society gard called up to the person working the check out and then as I was checking out fully prepared to pay for my groceries he freaked out on me because i didn't weigh the grapes i apologized and then i became offended because no one else in the store was being treated the same way but i was the only white person in there both insadents i was useing my EBT card so maybe it wasnt i was white maybe the problem was i was on government assistant i do also get the cashaid it made me feel uncomfortable on both insadents and sad I cried after both experiences. I believe this treatment was unjust and discriminatory because I was the only on in the store being treated this way in both insadents and the cashiers u had working tried to tell me that you couldn't do it because I couldn't put it back on the card and that was the government money not mine for her information that's my money and I used a pin when I made the purchase witch then makes it a cash purchase so for he to telle its not my money its the governments money is very certain rude i may not look disabled but i have no toes on one foot because thr Drs cut my toes off iake it look easy but honestly its much harder then i make it look so I'm not sure weather it was me being white or id it's because I'm poor I was being decimated against on either occasions. My civil rights say that no one can single me out for being white it's decrimanation my civil rights also sate just because I may be povertyism you still can not single me out . I trust that Safeway values all customers and maintains an inclusive environment for all individuals, regardless of race or social status or how much money someone has. It is disheartening to have such discrimination in this day in age if u would ask me if I would recommend shopping at any of your stores I would at this point say not if ur white definitely not if ur white and on government assistant. Because both times I've made a attempt you have treated me like a common criminal. I kindly request that you investigate this matter and ensure that the appropriate measures are taken to prevent similar incidents in the future. I believe that addressing these issues is crucial to maintain a positive costumer base. Honestly if there was a option for - stars I would give it I have never had such a poor experience at a grocery store read more

Although my visit was brief this has been one of the better locations I have visited in the past year. The store was well maintained had a nice, quiet and peaceful vibe. The shelves were well stocked, end caps done to perfection and all the proper signage was where it was intended to be. The service from the employees was great I honestly did not have any complaints. This location even had several types of beef jerky I have yet to see that I will return and purchase. Overall this place is a great place to go if you're of African decent. Judging from my visit it doesn't seem that how you look will determine the level of customer service you receive. As you can see from my other reviews I have not had the most pleasant experiences lately in The Bay Area so this location was definitely refreshing...However! I write these reviews based on my experience so that others will benefit from the experiences that I have. But always do your own research! read more

I have seen many complaints about Elizabeth, some with pictures and others without. This Safeway is my local grocery store. I don't appreciate being treated poorly here after dropping over 200 bucks. Elizabeth has horrible customer service. I don't understand how she still works here. Her attitude was demeaning and downright racist. If i have a good experience I will talk about it, and if i have a bad one, I usually stay silent. But tonight I was compelled to complaint. read more

If I could give this store 0 starts I would. Today my elderly and disabled father asked if a Safeways employee could help him put some frozen shrimps and bags of chips into his cart. This cashier employee rudely responded "no" and when my father asked why, this employee told him "you don't like it, you can go shop somewhere." he gave zero other reasons or offered for someone else to help my dad. This is absurd and disappointing . We have gone to multiple Safeway stores (and many other grocery stores in general) and most places OFFER to help him and my disabled mother with any issues. Instead in THIS store (which we have have gone to before ) and with this particular cashier my dad had to 1) ask for help 2) get refused help and 3) told to shop somewhere else He had to then wait to speak to the manager who did apologized but their staff need better training and this cashier needs to learn common decency read more

I have not been to Safeway in several months and boy has this store gone downhill? I needed some flowers I picked out a bouquet and waited and waited for someone to help me I pushed the button 5 times no response? Nobody in the store everyone hiding and not willing to be bothered No SHOPPING CARTS ever you have to hunt the parking lot to find a cart read more

The lady always manning the register with her stringy grey, black hair with glasses and thick head band. she is DISRESPECTFUL in to customers that clearly have mental health issues, she never smiles, and every time I go in there always has to have a problem with me like I haven't been there being respectful every weekend. my mother in law says she goes in and is also treated the same way so I know it's not just me. read more

My family and I were buying groceries today and got a bottle of wine. Instead of politely asking for our IDs, this lady made it all a fuss and treated us like sh!t. She waved her hands in front of her with her long, thick acrylics which was rude, nasty, and unprofessional. We offered to come back with our IDs again to purchase the wine but she snapped at us saying we were already denied. Not only should this lady not be working at Safeway, she should not be working at any place. read more

Safeway - Grocery Near Me - Newark, California

I will give a negative one star if I could. Elizabeth is the rudest cashier I have ever experienced. Customer service is terrible!

Safeway is as slow as usual at checkout lanes. They don't open more lanes even though lanes line up. I see no improvement at this store, compare to couple years ago. Also the lady at checkout was unkind and cold feeling...I could tell that she was either didn't like me or didn't like her job! read more

It'd be easy to dismiss this Safeway as one of the worst due to the lines, but I did go on Christmas Eve so I can't be too surprised by the number of folks doing some last-second grocery getting. This one of the only stores at this Four Corners intersection where I could find cans of tomato juice AND 2% milk at the same place on Christmas Eve. As I was leaving, an Amazon locker by the lowercase name of 'neil' couldn't be missed in its yellow glow. Also, this is the first Safeway location I've found to have an 'east indian foods' section in one of its aisles. Didn't have to deal with a single person (self-checkout) either. read more

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Although the aisles are too narrow for the amount of foot traffic this store attracts, it is a fairly large store. The parking lot seems to be constantly busy. Like most Safeway stores in the area, lines are typically longer than necessary because they are clearly understaffed. It's hard to know whether this is a budgeting issue or an inability to attract sufficient numbers of employees in this highly competitive, red hot employment market. That said the staff (albeit, sparse) is friendly and already willing to help. The store is well lit and acceptably clean, but they have a hard time keeping the shelves stocked Although there is no indication this store is located in a high crime area, they have clearly suffered enough misdemeanor shoplifting losses to feel the need to lock-up their entire battery inventory and virtually all of the hard liquor -- even the under $20 bottles (but not the wine)! read more

Safeway - Grocery Near Me - Newark, California

This is to review the delivery experience. Right now they have a promo of $20 off of a $75 order and free delivery for your first order. The order process is very easy. The app was good to use as it also will list the nutritional facts. The communication between safeway and us was very good as we received text messages to estimated delivery time and when they were here. Here is what we learned from our two uses. 1. We were picky about what we ordered so use the button that says if an item is unavailable it cannot be substituted. We ordered some diapers and the one they delivered was a lot bigger. My wife ordered something that was on sale and since it was sold out, they substituted with something that cost a lot more. 2. Try not to order delivery on the weekend as the store has run out of a lot of things so the items you select may have to be substituted then hence back to option 1. 3. At our local Safeway there is also a free option for curbside where will try this option next time. 4. All the items are bagged pretty well and items were cared for. We ordered some bottles and the delivery was handled with care. 5. The first time we tried delivery the items were just left at our house. The second time the third party texted and called and confirmed delivery. I would use again if it were free but we live about 2 miles away and not worth the $9.95 for delivery. read more

I have not always had the best experiences at this Safeway store but I can say that every time Kristine helps me I am reminded of why I shop here. Kristine is such an asset to this company! She is always friendly goes above and beyond for the customers. I have had her help me with several different issues in the past and she always finds a way to resolve them and has me leaving the store happy! This woman deserves a raise and should be training other employees to follow in her footsteps. Thank you Kristine for being the reason I come back here to shop. You are wonderful! read more

I bought a couple of the pot pies from the deli section. Got home and started to eat and the inside was moldy. Yes, moldy. It was under the crust. I called them right away to let them know so they an pull them off the shelf. I was surprised, they didn't say "so sorry please come bring them for a refund" or anything. The lady lazily said "ok sir thanks for letting me know " So I go back, ask for a refund. Again, no apologies, no compensation for me eating mold and having to take drive back and waste my tim. Nothing. I can't believe they seemed not to care. This Safeway already has lines longer than the DMV. You would think they would at least be responsive. So I had to use the restroom. It's covered in graffiti with profanity, there was fecal matter covering the toilet and running down to the floor, no soap, no towels. How are the employees keeping hands sanitized? This is unacceptable. read more

Safeway - Restroom - Grocery Near Me - Newark, California

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I ordered flowers for a bridal shower and indicated to the floral manager -- who could try to be more friendly, by the way -- that I wanted six bright, colorful centerpieces with pink throughout. I was disappointed when I picked up my flowers to see they were mostly greenish flowers with a few pale pink roses. I wasn't too specific with my request but I expected more color, especially since I saw the many beautiful and colorful pre-made arrangements. I ended buying 3 dozen roses at $14.99 each, and inserted the roses into the arrangements to perk them up. I realized I should have just bought pre-made arrangements for $32.99, instead of placing an order for custom arrangements which cost $50 each. The pre-made ones were much prettier. I thought I had found my go-to flower shop, but I think I'll opt for friendlier, more customized services elsewhere next time. I learned that I also need to be more specific with my future requests. read more

Safeway - These are the flowers as given to me. Mostly greenish tinted flowers when I requested bright spring flowers with pinks throughout. - Grocery Near Me - Newark, California

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Okay every year for the last pass I don't know 8 or more years I've bought Prime ribs from Safeway this year I think it is so disgusting and to their loyal customers that do shop their rather your weekly Shopper or periodically my point here is they're making you spend $150 to get their sale on the prime ribs that again every year all you had to do is clip the coupon from their app and you get the prime rib at $5.77 a pound so I just went to Lucky's and got it for that price and not had to spend $150 like Safeway is pushing you to do I hope someone from corporate reads Yelp reviews about Safeway in my opinion they are going to lose business over that not that regular Shoppers was probably still shop there but I just think that you know once a year you've been doing it for years why are you stopping now if your business has dropped and you're not making the money you or by offering a prime ribs at that price for everybody rather you shop $150 or not I just wish Safeway and some of these Corporation stop being so greedy. read more

I never write reviews, but Elizabeth... man she was something else. This old cranky lady is the definition of a Karen. She was extremely rude and unpleasant to me despite providing her with my ID. She asked for the ID of my boyfriend, which he didn't have one him, even though I was the one buying the alcohol. She was not even polite about it she just stared at us with her ugly long nails. Even the employee helping her bag was uncomfortable. God bless the people she works with. She needs to get fired ASAP. I get not liking your job, but you're willingly there, at least make the store look good and fake some good customer services. read more

I was impressed today, this Safeway usually has long lines and employees who don't care about covid safety. Today Because of the new restrictions they had a line outside, one customer out of the store - one back in, great way to limit people!! and this one young employee asked a woman who didn't have a mask on in line outside to put it on! Good!! And he asked if there were any seniors, he allowed the seniors to get ahead of the line! Excellent! Safeway please continue to be safe and careful with your staff and customers. I still see employees with their masks under their nose!! ‍ and not enough cashiers! Please listen to your customers! read more