Caring vets won completely explain your options. They are compassionate and understanding.read more

1. FRONT DESK chronically ignores customers waiting in line right in front of them to check in or…read morepay. As other Reviewers have mentioned, pricing is never clearly explained and they have a difficult time executing our simple and repeated requests like Emailing test results to us, adding current weight and visitation notes to invoice receipts, Etcetera. The front desk is chaotic and poorly trained. There is no excuse for this. 2. SCHEDULED appointments are for time slots only. Neither the Front Desk nor you knows which doctor you'll be seeing, even after Checking in. It's like a Russia Roulette... Last time we got a floating/traveling doc who we had never met before. She seemed surprised that we were surprised. She was rough with our pet and is clearly NOT a cat person. Vet never re-entered the exam room after removing our cat for bloodwork. Instead we had to complete our scheduled visit and get our remaining questions answered by a young technician. That is Not what we expected or paid $$$ for. There is no excuse for this. 3. CHARGES are unpredictable and never the same. There is no continuity, rhyme or reason for this. The Front Desk seems to regulate pricing, but they can't or won't explain it. There is no excuse for this. 4. CLEANLINESS: MORE THAN ONCE weight scales brought into Exam room have Not been cleaned with obvious fluid remnants from other animals clearly visible. When brought to their attention, they insisted the scale had "just been wiped down" THERE IS NO EXCUSE FOR THIS! LUCKILY our Pets are relatively healthy and have not had any life threatening emergent causes for care, but if they did I doubt we would bring them here ~

So accomodating! We were in need of an emergency rabies shot for our cat as we have to see a…read morespecialized vet for an eye injury. Got us right in, gave our cat an exam, rabies shot, pain medication and because she had not eaten they gave her something to increase her appetite. All this for $119. Thank you!!

they're still open? worst front office staff of any clinic…read more advertise "walk ins welcome" only to be lectured about making an appointment. This was for a nail trim

My cat, Toby, developed a swollen ear due to an allergic reaction to his food. Dr. Beri's son…read moreprovided treatment with an antibiotic shot and a steroid, which helped. Although Toby needed surgery, Dr. Beri was on vacation, but the staff promptly scheduled the procedure. Throughout the stressful experience, the entire staff was incredibly helpful and understanding. I highly recommend this vet clinic for anyone seeking compassionate and effective care for their pets. Lisa Gnadinger

We have been going to Crossroads Animal Hospital for all of our 8 pets (4 dogs & 4 cats) for 5+…read moreyears now. This vet knows what he is doing and won't fluff anything to you. He is willing to work through prices with you to make sure your pet gets the care they need and won't push any expensive treatments on you. Every single time I've called for an "emergency" visit from my pet eating something they shouldn't have to a small cut that looks off, they always squeeze us in that day. They are exactly what I look for in a vet. The only thing lacking would be high, upbeat customer service but honestly that means very little to me. I just want to figure out what's wrong with my pet quickly and get them healthy again without breaking the bank... and this vet checks all those boxes.

Sugar Grove Animal Hospital took excellent care of our dog for over seven years. I highly recommend…read moreDr. Jebens and Dr. Jess. They are fantastic! Everyone there is super nice and our dog loved visiting.

Incompetent staff. And vets. They lost my puppies remains after cermation-return was requested and…read morepaid . Stated we forgot to fill out paperwork. Vet Lancaster stated, maybe they had a bad day. They were very good at making excuses. I explained to vet Lancaster, that pets become family members, replied that they treat pets as family members. THEY LOSE THIER REMAINS AND TAKE AWAY THIER FINAL RESTING SPOT. Prey this never never happens to your wonderful puppy/pet. Manager would not talk with me either A COWARD

Very kind staff, good hours(they're open later than most vets), they have decent prices and don't…read morepush unnecessary vaccinations on you or your pet. I have taken my dog and cat. Got a last minute apt for my cat online when I noticed she was bleeding from a bump- got in next day and did the apt online. Will definitely be back.

A big thank you to Dr Berg. My cat is very difficult at the vet (spicy cat) and she was so patient…read morewith him. We had no issues at this vet visit, it all went very smooth. She gave him treats while examining him and he was very happy with that. They have decent prices and a very friendly staff. I look forward to bringing my two other cats to see her in the future.

They were very patient and nice and helpful and taken care of my dog and our old dog died and if…read moresomeone talks bout our old dog we're going to sue the person bout our old dog and 5 STARS

The Pine Bluff staff and Dr Schmidt were so kind and took great care of my Sheltie. Twisty…read more(Sheltie) gives Pine Bluff a 4-paws up review! Thanks Pine Bluff

Dr Miller & staff were professional, kind & efficient. They took great care of Roxy & gave me the…read morenecessary tools & information to help her get better. It was our 1st time there.

I couldn't be more impressed with Dr Miller and the staff at Lakewood Animal Hospital…read more Our bearded dragon had a prolapse and was in very bad shape, yet no other vet would see us since they stated that they were completely booked. When I called Lakewood, the receptionist was very kind and although the clinic was extremely busy after the New Year's holiday weekend, didn't shrug us off but instead agreed to let us come in. Dr Miller was wonderful and provided the best treatment we could ever ask for. He took the time to talk to us in great detail about our pet and even recorded a video to help us administer at-home treatment. Dr Miller and staff also checked in with us per text message the next day. It is very apparent that they truly care about their patients. I would definitely recommend this veterinarian to any of my family and friends and will be happy to return there for any future needs.

Had my cat to 4 vets previously for same affliction. Finally got some answers and treatment that…read moreworked!

In a time of extreme desperation Dr Blair and staff were there for us. We had a dog in respiratory…read moredistress and needed to be seen asap we had never been to Animal Care before, but our previous vet retired, and we needed somewhere to go..even though we were not previous clients they still got us in the same day we called. Dr Blair and the CVTs were beyond amazing. I will definitely be taking my other dogs here!! I would recommend this hospital to anyone!

We have been so happy with everyone at Sweet Paws. Our dog loves to go to daycare. He comes back…read morenice and tired too! I love the "report card" they give him. There is always some really cute pictures from the day! It's also great that they have indoor and outdoor areas depending on the weather - perfect for rainy/snowy days! I would recommend them to anyone with a dog that loves to play!

Our dogs stayed at Sweet Paws from 5/22-5/31/2026. When I picked them up their beds were covered in…read moredry urine (not a fresh accident) which is not common behavior for them. Their nails which I paid to be trimmed were still very long and they appeared to be highly stressed. The treats we sent for them were also untouched. I contacted Sweet paws the next day to get a better understanding of what happened. When speaking with their staff I was informed that my dogs nails were cut with a dull dremel and they just got a new one if I wanted to bring them back "for free" and also that they urinated their beds nightly. Being that this is highly unusual behavior I asked for more information on their bathroom schedule and was told the last opportunity they are given to use the washroom is between 530-6pm and then everyone leaves for the night and doesn't return until 6am. They informed me they know this is a long time and are trying to get more staff to stay later which does nothing for my dogs that spent 9 nights alone for 12 hours without the opportunity to use the washroom or be cared for. This is cruel and neglectful at the very least. It is widely known that dogs should not be left alone for 12 hours physiologically and mentally, being that your business is caring for animals, you should absolutely know better and to chose to run your business this way is negligent. Update: I spoke with Terry who manages Sweet Paws along with several other facilities but typically lives out of state. I was informed this is industry standard for dogs to be left extended periods of time without the opportunity to use the washroom, and that other facilities are not likely not being truthful if they say otherwise. Terry was misinformed about my dog's neutered status and suggested that not being neutered is the reason for their accidents (both of my dogs are neutered and have been since I adopted them). Heavy focus of the conversation was "educating" me on what the norm is for boarding facilities since my dogs have never boarded before despite having explained I have family who have a history of working in the business for many years. Terry suggested that I never board my dogs again anywhere. When I would repeat back information that was told to me I was told I was twisting their words instead of highlighting issues in the information that was being told to me. For example, I was told word for word that they don't have staff later because in the past staff that stayed later did nothing. When I replied that is an internal management issue and should not fall on the customer or pets, I was told I was twisting her words. In the end Terry did say she would bring this concern to the owners and see how they could improve but it's hard to believe since I was told over and over that this is the standard and I should not have expected more. What I hoped for was an honest apology and understanding that this is not okay. What I received was an apology quickly followed up by excuses and repeatedly told "this is the norm" Terry encouraged me to not beat myself up and to be grateful they are okay because some facilities lose the dogs in their care. So you can take information as their bottom line. At the end of the day, if you get your dog back that should be enough.