OMG I love love love these people. I took in two homeless dogs, and knew I needed to get the teeth taken care of for one of them. So I brought my dogs into another place first to get fixed, it was cheaper and I knew I had work ahead of me more serious health issues for these homeless dogs. The day I brought my dog home something wasn't right. It was the weekend so I couldn't call the other place. So I found this place. Open on a Sunday! Awesome! They checked my dog out, and offered their opinion, told my husband what needed to be done, this clinic received rude phone calls from The other place that fixed my dog, along with myself getting rude comments , slamming me online, and calls from This other place, ( I'm sorry you guys had to deal with a hot head unprofessional). Not you or myself should have to tolerate another business owners verbal abuse. Yet the only thing THIS clinic cared about as much as I do is " how's the dog and let's help the dog". It was truly breathtaking, that someone actually cared about my dog unlike the other clinic making threats and not caring about my dog and slamming their customers. I cannot say enough about taking your animals here. They truly care about the well being of your pet above all else. They are also very compassionate to the owner, and totally understand that a animal is you're family member. So they get the concern I'd have for my pet, and was willing to work into getting him surgery ASAP. To the doctor who helped my dog. It is because of the honesty of the tech and Doctor , you, this is why I'm bringing my dog into you for surgery. Thank you so much. Bless you're heart. I also like Brad the tech guy, he's very precessional and honest and just plan cool and caring with my dogs. Thank you Brad read more

Countryside Veterinary Clinic - They even put a cute little heart band aid that's easy to take off on you're pet. They explain everything and the prices are great! - Veterinarians Near Me - Yorkville, Illinois

So accomodating! We were in need of an emergency rabies shot for our cat as we have to see a specialized vet for an eye injury. Got us right in, gave our cat an exam, rabies shot, pain medication and because she had not eaten they gave her something to increase her appetite. All this for $119. Thank you!! read more

they're still open? worst front office staff of any clinic. advertise "walk ins welcome" only to be lectured about making an appointment. This was for a nail trim read more

Two weeks ago I brought my dog in for routine vaccinations, to discuss some minor health problems, and to run some routine blood work; Dr Jorgensen was fantastic. After bringing my dog home, she had a very negative reaction to the vaccine and had to be rushed to the emergency vet for treatment. I had an appointment scheduled to follow up today to look at an ear issue and also make sure she was fine after her trip to the ER. When arriving at the clinic for my scheduled and confirmed appointment, I was told that I was no longer on the schedule. The receptionist went in the back to ask Dr Clayton (the dr the appt was scheduled with) if she could look at my dog quickly I was immediately told that she "didn't have time." As I am sure there is more than just exams that go into a practice, I did notice there was not one other person in the waiting room. As this was not an error on my end, addressing this with me or looking my at my dog quickly would have given me the peace of mind I needed. I am unsure where the misunderstanding happened, but the dismissiveness was disheartening. To say this was unprofessional and discouraging is an understatement. I will be searching for another practice that cares about its patients and does the right thing. read more

Countryside Veterinary Clinic - The appointment notification that I received of "canceled" visit. - Veterinarians Near Me - Yorkville, Illinois

Is horrible horrible people skills especially by Stephanie The person who is supposed to be the 1st line of defense before you even meet the vet it's supposed to give a good impression and polite and kind to everyone she was the rudest most unprofessional person I have ever met in my life me me or any of my other rescue friends will never use this vet again read more

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I have a 14 year old Pitbull and he is like my child. Ive had him since a dog I Rescued that was pregnant had puppies and he is the puppy I kept!! 14 years later, Critter Care closed and Sugar Grove Animal Hospital, where Dr.Robbins went, was booked up for about 2 months and he had a large cyst on his paw that was starting to bleed. I was very uncomfortable going to a new place. I read reviews about Countryside and they were really friendly and helpful and nice when I called there. Then we met Dr. Schlapp and instantly liked him. He gives you a firm handshake and looks you in the eye and I put my dogs life in his hands. He did downplay the price thats why 4 stars and the place kinda smells and needs a good cleaning. I am used to Critter Care, River Heights, Sugar Grove Animal Hospital, Crest Hill Vet Clinic, all of which were immaculate. So 4 stars for the cleanliness that my husband also noticed and commented on before I said anything to him and the pricing. It was over $1000 dollars. Then I was charged every 72 hours to bring him back for a whole 2 week period to change the bandage. That should be included not an extra $35 each time. It was a simple cyst removal on his paw. Dr. Robbins and Dr. Anderson told me to leave it alone with his age and it was not bothering him but because it started bleeding I wanted a simple slice to remove it. They charged for petty little things and it all added up. The bloodwork pre op bloodwork alone was like $300. Then the procedure was $1000. Then the $35 bandage removal every 72 hours for 2 weeks. Dr. Schlapp looked me in my eye and told me it would be $200 plus blood work. It was way more! So just watch out. You get good care. My dog healed fine. I took him to 2 other vets to make sure and they all agreed. Im grateful they were able to help him, it just was a lot of money for a simple procedure. They are high priced in general. Apoquel is $45 more there than Sugar Grove AH for a month supply for example. When I asked the front desk if they charged more than Sugar Grove AH for rabies vaccination and nail trims, she said " Yes we do so just go there then" I didnt get mad, I thought she was being honest so I said ok and did just that. Dr. Schlapp has been a vet since 1979 I believe so maybe you are paying for his experience and he did an excellent job on my dog so that is why I am even leaving a review which I rarely do. read more

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I've been using Countryside since I first moved to Plano about 4 years ago. I have taken all three of my cats and our new puppy. I don't know what it is anymore, but I'm guaranteed to wait at LEAST 25 minutes between my scheduled appointment time and the time that they actually care for my pet. Example: Today, I arrived for my pets appointment at 1030, waited about 15 minutes. Happens every time, so often, that I switched that's. read more

I have selected a 5 . This is why, I move to the area about 5 years ago & I was looking for a veterinarian to take care of my wonderful dog Dolly. I wasn't sure about this new place but I was wrong. If u are looking for a veterinarian this would be the place to send your loved pet. They are very reasonable with prices, they also keep you updated on your pets vaccination's when due. In my case my dog was getting older & sick that my wife & I decided not to put her through her shots & other medical issues needed & they didn't push the issue also. All doctors & staff are A++. Our dog Dolly lived a long life. She was a beagle 17 years old. We didn't know what to do cuz my wife and I had to make a decision cuz dolly was very strong but not getting any better so we discussed with the doctor to help us decide what to do. the doctor said it can go on for a long time & she will not get any better. So we made decision to put Dolly down. The veterinarian made Dolly very comfortable for the procedure. We decided to have her cremated. We then got Dolly back home & she was in a wonderful mental box & they did her paw prints in a box also.My wife & I suggest this is the place to be. We will go back if decided to have another pet. Thank you again countryside veterinary for what you do. read more

Been visiting this clinic since 1976 for all my dogs. Very understanding and compassionate. Always receive a follow up call checking on my dogs status after any and all office visits. Had different surgeries on different dogs and always satisfied with the results and price. Dr Schlapp very understanding and willing to answer any question and cares for your pet as if it was his own. Highly recommend. read more

We used to bring my currently 6 year old American Bully here, but no longer do. We felt they were only in it for the money and purposefully did not tell us the issue of our pet because they wanted us to have to come back later on and pay for another visit. Example: Our dog is on apoquel which causes a lot of lumps and bumps along with an increased chance of developing cancer (I know, it sucks, but he has absolutely terrible allergies and nothing else has worked thus far.) In August of 2017 he developed a bald red circle on his upper lip that was flat, but somewhat dense. We took him to the vet after about a month. We waited because it didnt seem to bother him and we had hoped it was a bug bite or it would go away on it's own. Me being paranoid of his cancer probability was very concerned at this point. I had explained to them it had been a month and hasnt bothered him at all. She didnt do any tests or even offer a skin scraping, she assumed it was a bug bite and that it would go away, even after I explained that it had been over a month and had not gone away. Fast forward to November of 2017, he still had it, so of course we brought him back in. The MOMENT the same exact doctor looked at it, she told us exactly what it was. Since at this point they had lost my trust I made sure they did a skin scraping and, of course, it came back exactly what she said. It looked the EXACT same as the first time. They no longer had my trust, so I was already one foot out the door by that time. read more

4-6-2018 I have been going here for about 3 years. I'm not happy at all with this veterinary clinic. My pets are on a special diet that this clinic prescribed. They would not give me enough food for a few days until I could bring my pets in for their yearly check up appointment. They argued that they told me I needed them to be seen..... but I was never told this....if I was told I would have taken them in. Now my pets do not have their prescribed food and their health is at risk. I used to work for a veterinary clinic and we would never put animals at risk like this. We would work with the owners make them an appoinment and give them enough food until they came in to that appoinment. I was told the veterinarian wasn't willing to risk their license to give me enough food until then. They care nothing about our pets. I will be going somewhere else. 4-7-2018 Update.......Went to a local pet store and asked what would be a non prescription food that would be close to my cats prescription food. I still need food for the babies until their appointment this coming week. The employee asked why I needed it. I told him what happened at the vets yesterday. He sold me the prescription food...that the vet wouldn't....to get me through this week until their appoinment.....at a different veterinary. I didn't even ask if he would. Now that's customer service and someone who cares about pets. My babies are happy read more

If you cherish your pet DO NOT TAKE THEM HERE! I repeat do NOT take them here, if I could give a negative star they would earn it. First off when I took my dog in the wait time was terrible our appointment was at 0930 and they didn't take us until 1030. . And secondly we have been taken our dog here since it was little and recently we noticed that our dog was drinking a lot and told them about it, and they REFUSED to do blood work and just told us that it was the medication she was taking. So we eventually went to get a different option from a different Dr in Plainfield and then we found out our poor dog was suffering from a sever case of pancreatitis . So this new dr gave us some medicine but it was TO LATE MY poor dog passed away bc it was NOT caught in time by this so called vet clinic in Yorkville. P.S When we told Countryside clinic about our dog new condition they back petteled and stated that we refused the blood work for our dog when she was there( which was NOT TRUE AT ALL) we love our animals and would have recommend them doing it if it was even offered to us..so long story short DONT TAKE YOUR ANIMAL HERE UNLESS YOU HONESTLY WANT THEM TO DIE. read more

I was literally disgusted by this place. My mom has been going here for YEARS, but I'm not sure why. She says it's because all of her pets' records are on file, but I told her she needs to get outta here. On a very emotional Saturday, my parents woke up to find our 20-year old cat extremely out of sorts. He was unable to walk, eat, or control himself. At 20 years old, he had been slowly getting worse, but this was so sad, it was difficult to see. We later found out that he likely had a stroke the previous day or night. That being said, it was determined that we would bring him in to be euthanized. The appointment was at 12:30, and we arrived exactly then. We filled out the consent form, paid, and were immediately brought into a room. At 12:40, we were starting to get more mad than sad, but at 12:45, I'd had it. I marched into the front again, and said, "This isn't easy for us, we'd really appreciate it if you could send in a doctor." She claimed there was an emergency...and I stated, "This is an emergency for us. Don't schedule appointments you can't keep." Ten minutes later, the doctor finally arrived. The doctor was great - stoic but compassionate, and very willing to listen and answer our questions. She gave our dear cat a shot to calm him down and said she'd return in five minutes. Of course, ten minutes later, they returned. What is most disgusting, is that this treatment is not the first time this has happened. My parents have owned many, many cats, and have unfortunately had to make this decision multiple times. This treatment, of making patients wait, is something they've done to her EVERY. TIME. She told me a story of how once, she had to wait in the waiting room - not in a private room - for over 30 minutes, crying. This place doesn't operate on best practices, and I was absolutely disgusted. Not to mention, the lobby is filthy. I will be doing all that I can to persuade my mom to never return. read more

LOVE the staff here. LOVE the environment and they have reasonable prices. They treat your pet like they would their own. :) read more

I don't even know where to begin or how to show my gratitude for this Vet!! They took such good care of my cat, Henry. They took me in, in an emergency situation and made Henry comfortable until he could be operated on. They kept me informed every step of the way and even called after I brought him home to check on him. Dr. Schlapp is so compassionate and caring, he explains everything thoroughly & really cares for your pet as much as you do yourself. I live in the city and have a regular vet just 10 minutes from my house. I will now be traveling the hour plus it takes me to get here. It is worth it to know you have someone who is going to treat your pet as if it were his own family member! The entire staff was wonderful! read more

Not in love with the vets or receptionists tone or attitude. My cat was distressed when taken out of the exam room and my view so of course my cat freaked out. Was told by a nurse my cat was being extremely difficult, and then my cat was returned tightly wrapped in a towel. I unwrapped her and she clung on to me and her heartbeat began to slow down. The vet explained my cat has wild behavior and not current with her vaccinations and if she bites her staff my cat will be impounded. I was beyond terrified. I calmed my cat down in a very short time and was able to show the large bald spot on my cats neck. The vet was able to pluck a hair sample with no issue with me holding my cat. The vet then left while I still had several questions. I was then asked to make sure the receptionist had my correct phone number to call me with my cats lab results, and was walked to the front office. Went to verify my phone number and the receptionist looks at me and just says "$102.00". I asked for payment plan options and I couldn't even get words, I just got a head shake for no. Handed over my payment while asking about making an appointment for the clinics feline Friday vaccination sale and if it consisted of what I needed to get my cat current with her vaccinations. For a response I was told "just call they will know what you need". After enough of a very stressful morning I thought "just forget it" and left. Received a follow up call to see if my cat was responding well to the medicine I purchased. I then began with additional questions and was connected to the same vet that saw my cat for what felt like 5minutes. Was told my cat needs to be sedated for her vaccinations because she is difficult and aggressive. That there is not much the vet could do with her. Also that the price would not fall under the specials rates because of the price of sedation. I asked how much that would cost and was told it varies and that I would get mailed payment options. When I was asked "payment options ?" the vet said that's not my department. I only meant payment options with a confused tone because I was told none were offered before. Also I couldn't even get a ballpark price of what kind of fees I was looking at. I regret visiting this location and defiantly not taking my cat back for her vaccinations there. I found two other vets in the area that will hopefully not make our visit feel uncomfortable, awkward and unwelcome with our "wild" back alley cat with threats to impound or sedate. I felt like our cat was the only scared pet that had ever visited their location. Sheesh. read more

Despite their ads which read things like 'all animals deserve passionate care' and 'call to schedule an appointment for your pet' it should say instead we really only care for cats and dogs. So don't bother or waste your time unless your pet is cat or dog. Same goes for Yorkville Animal Hospital. I will say in fairness Countryside does do well with cats and dogs but not really a full service vet. read more

We have been going here for the last several years. Over that time we have had a total of four dogs all treated at this vet clinic. One dog collapsed while playing and we had to get in on an emergency basis. No problem, they took us right in and gave our pet a thorough exam. Unfortunately, her problem was too severe and she had to be transferred to the Aurora Animal Hospital. On other occasions we have been seen for routine treatments and they have been on time and friendly. I would recommend their services to anyone. read more

We have received nothing but great care and sensitivity in the 11 years we have brought 3 dogs and two cats there for care. When our beloved dog and later a cat needed to leave this world the vet did so in a sensitive way and later sent us a paw print with a sorry for your loss card. We are loyal and thankful for the service and the care our pets have gotten. Patrick and Linda Skinner,Yorkville. read more

Dr. Schlapp and his staff took wonderful care of my new puppy Finnegan! He spent a lot of time explaining, and was very willing to answer any and all questions. I did not feel rushed at all, and you can tell that all who work there are true animal lovers! I definitely recommend them! read more

This place is remarkable!! They are the most kind and compassionate people. All of their Staff and the Drs are great. We had to put a beloved dog to rest and as hard as it was to do that; I would not have been able to deal with it if it weren't for the love and kindness we were shown. This is the place for you if you love your pet. read more

I absolutely LOVE countryside. Let me start by saying I have three pets, two dogs and a cat. My oldest dog is almost two and has an insane amount of issues in that short time. She was always sick as a puppy and we couldn't figure out why and had brought her to other vets and spent a substantial amount of money. Somebody told me about countryside because we were so sick of VCA and their prices. We called and they compared prices for us and they were very fairly priced. We found a main vet we love there, Dr. Cozen and she spent the better part of 3 months trying to figure out what was wrong with Nora and did everything she could to help her. We eventually figured out what was wrong with her and thats all thanks to Dr. Cozen and the great staff. We take all of our pets here and would never go anywhere else. they are always great and squeeze in my dogs if they have an emergency. The receptionist are amazing and know us very well. Patti and Dr. Cozen are the absolute best. Thanks to them all of my pets are healthy and happy. The facility is super clean and well kept everywhere, I highly suggest you take any of your fur family here. read more

The first experience I had with this vet clinic was to help a friend bring his dog there after it was hit by a car. They were ready for us as we pulled into the parking lot, moved the dog onto a stretcher, and had him in the emergency treatment room immediately. I was amazed with the professionalism, compassion, and quality of service they provided. (They even washed, dried, and returned the blood-covered sweatshirt we used to wrap the dog in on our way to the clinic!) Good people. Excellent care. Reasonable prices. read more