Great friendly service, they walk you thru all the details and costs, our Dog seemed very comfortable while being treated!

Wonderful. Because we have a very naughty beagle, we have been here several times. Excellent staff. Doc does not not try to upsell. I am jealous of my dog, who gets better health care than we do. read more

I brought my German shepherd here. She does not do well at the vet & has to be muzzled. Everyone was so amazing here. They took everything slowly at her pace & we're very sweet with her the entire time. It's by far my best experience at any veterinary hosptial. read more

We had to have our beloved Main Coon cat euthanized and took our sick cat to Emergency Veterinary Services of Lisle. We couldn't have asked for a more compassionate staff. After assessment, we were presented with options and given the pros and cons plus price. They treated our "girl" with tenderness and gentleness and us too. I definitely recommend this business and would choose it again. Pricing was reasonable. read more

I brought my dog in for a second opinion on supportive care for his cancer. The doctor was very knowledgeable and compassionate; she was supportive of our desire to find ways to keep our pet comfortable at home, offered a very reasonable workup and thoroughly answered my questions about the expected trajectory of his illness and how to make decisions in his best interests. She helped me feel confident I was making sound decisions for my pet and I feel he was in good hands. I would absolutely return here if we needed emergency vet care. read more

Expensive but they are very friendly and helpfull. And very kind with your pets and knowledgeable

I brought my sick cat here and he needed to be put down. They were so kind and compassionate. I am appreciative of the grace they gave me as I had to make a tough decision. read more

Was refused treatment!! Brought my dog to this location a little after 7am this morning, he was having trouble breathing. Ther door was locked and I had to bang on the door. The women who opened the door said they don't take new pets after 7. My dog was gasping for his breath. She told me to go to another clinic and with a big smile told me to have a nice day. My dog passed away in the car after being refused treatmenot. NO compassion, NO sense of urgency. People like her should not be in this field . Shame on you, you are a heartless person! I can't recommend this vet to anyone. if your pet is in an emergency situation, habe another et on your short list. read more

I want to thank everyone at ER Veterinary Services of Lisle for the extraordinary care our senior citizen cat Lacey received over the last week. To say they went above and beyond for us and our cat is a complete understatement. The compassion, care and extra unexpected steps and an honest heartfelt prognosis they had for us personally and for our cat Lacey was so desperately needed and so appreciated. Lacey left us early Monday morning to join her brothers and sisters at the Rainbow Bridge. Because of my Angels at Lisle ER Veterinary Services, we were able to get one more day/night with her before she passed in my arms. We have no doubt that we and the staff at Lisle did absolutely everything that we could have possibly done for her. It just was her time. Thank you again for everything you did for us and Lacey. There are no words to truly convey how much it meant to us to know she was safe and getting the best possible care in the best place she could be in. read more

I can't say enough nice things about Emergency Vet Services of Lisle!! Riley ate 40 Culturelle Probiotic & Multivitamins for kids. The first ingredient was Xylitol!!!! It kills animals. It goes immed to the liver, within minutes. Riley was extremely ill, required IVs, calls to poison control and the expertise of the doctors at Emergency Vet Services in Lisle. She stayed overnight and after tests, meds & IVs Riley is on the road to recovery!! Xylitol is very dangerous....Riley is one lucky dog and it looks as if her liver will repair the damage The only problem is that on regular days (M-S) they are closed from 8am til noon. We had to bring Riley home for 4 hours then back at noon. However, on holiday weekends they are open 24 hours. They have the kindest & compassionate doctors, vet techs and staff. They explain everything and answer all your questions!!! read more

Emergency Veterinary Services of Lisle - Riley after staying at Emergency Vet Services of Lisle - Veterinarians Near Me - Lisle, Illinois

I had a very scary situation this morning with my dog. To make a long story short, he was bleeding excessively from his butt. From the moment I called, all the way through the check out process and having my dog handed back to me, was wonderful. Since we obviously couldn't go in due to the recent pandemic, it made me feel so much better having the vet call me throughout the process and explain to me what she was thinking in terms of possible issues and what her plan was to find the issue. We were given a very clear explanation on what the issue is and how we need to take care of it so that he recovers properly. The staff here was so friendly and reassuring. They showed my little guy so much love and I couldn't have asked for a better experience and more patient people during such a scary time. Thank you so much for your help, you're all amazing and we can't thank you enough. read more

Emergency Veterinary Services of Lisle - My dog - Veterinarians Near Me - Lisle, Illinois

Brought our lab here today to be evaluated after being in the lake for the weekend she developed a swollen lump on her underside and was not eating or drinking. We filled out the paperwork to be evaluated, was told the wait would be 30-40mins. After waiting in our car for an hour, finally got the go ahead to come inside. Waited inside for an additional 20 mins, (our puppy was beginning to become very anxious and pacing back and fourth). The tech then came to tell us it would be an additional 30 mins. We decided to leave to seek treatment elsewhere. Not informative, not personable, no sense of timeliness, not an effective business model. -In response to the comment made by owner, there were no other dogs present for an emergent service. We were told that the doctors were doing rounds for change of shift. We were waiting in the room while hearing the staff talk and talk about their personal lives. I am an ICU nurse and my boyfriend is a paramedic fireman, we understand emergency triage and moving cases as they emerge. Care was delayed because of your incompetent staff. read more

Our older dog had a seizure for the first time and we didn't know what to do. I called Emergency Vet Services to confirm that they were open and let them know my husband was on his way with our girl. I was obviously distraught and the person I spoke to was gentle and patient. The hospital did what testing they could and made sure she was stable enough to come home. Ultimately she needed to see a neurologist and undergo an MRI to fully diagnose her issue, but this hospital did a great job getting her stable and giving us the information we needed to proceed with her care. read more

Our dog suddenly was quite ill and we looked to find any 24 hour help. They were very helpful, ran tests & handed out results before we left. They gave us medicine & our dog is much better now. read more

Sadly, I have had to help two of my babies with their passing in two years and on a holiday weekend and went here for help. Both times, during COVID, the staff here couldn't have been more caring. I know dealing with this type of situation was made even more difficult during a pandemic, because you want to be with your loved one at that time and the staff were very respectful and made that happen. I went here one other time before those , many years ago, and they referred me to an excellent specialist. read more

I ended up going to VCA in Downer's Grove. When I called they said they couldn't give my cat (with a URI - our other cat had just been to the vet earlier in the week with the same thing) antibiotics without a chest x-ray for around $400. When I said our other cat didn't need that earlier in the week, she said any new vet would require it because they are not familiar with the patient. Even though I just got antibiotics earlier in the week for my other cat at a vet that wasn't his regular one (our regular vet was full). Sure enough no issue at VCA emergency - antibiotics and fluids, no X-rays required. This emergency vet came well-recommended. So this is disappointing. I have pet insurance so it wouldn't have cost me much more, but it just felt like a money grab. read more

I cannot say enough about Emergency Veterinary Services!!! I was at another ER because I didn't know about it...so glad I found it. They took such good care of my dog for half the price of VEG!!! And Dr. Amy Smith was amazing!!! So kind and caring! If you are in the Western Suburbs...bring you pet here, NOT VEG in Oakbrook. They rip you off for worse service!!! read more

Professional, caring and compassionate all around. The staff worked last weekend to save my cat's life and succeeded, giving me detailed updates whenever I needed and excellent instructions on home care and communication with my regular vet. Excellent follow-up when they called today (3 days later) to see how she's doing. read more

At the recommendation of our regular vet, we brought our dog here when she had a seizure one evening. Our dog is very old, so we were really expecting the worst. Dr. Stephenson and staff treated us so well. From our initial phone call to our interactions at the clinic, everyone was sympathetic, professional, and reassuring. They have an on-site lab and we're able to have blood work results back in less than 15 minutes, allowing them to quickly make a diagnosis and develop a treatment plan. By the time they were finished, our dog was almost back to her very old self. And by the next day, she was completely back to normal. We know our time is limited with this little one, but we really appreciated the calm, compassionate, sensible approach to getting her feeling well again. read more

Emergency Veterinary Services of Lisle - Veterinarians Near Me - Lisle, Illinois

I had to take my cat here to be euthanized at 1030 at night and few days ago, the compassion, understanding, and kindness shown to my daughter and I are unmatched. Dr. Amy Smith and Jessica (the tech) were very sympathetic and made the process so easy. They made a terrible situation just a little bit easier. read more

Emergency Veterinary Services of Lisle - Daisy (on the right) and her brother, Duke - Veterinarians Near Me - Lisle, Illinois

Excellent experience! Their website advised to call before to see if we should come in. They accurately diagnosed over the phone and set expectations for cost and time to wait. It was faster AND less expensive than quoted and it was indeed what they thought it was over the phone. Great communication with curbside service. We are beyond pleased and will always come back. With love, Rosebud Sparklebottoms read more

The Doctor was very personable. The other staff not as friendly or welcoming. Some of the techs look your way and then turned to walk through the clinic doors in an unauthorized area with not even acknowledging the customers. A simple, "Hey how's is going" can go along way. The covid restrictions was a bit overkill. We are 2 years into the pandemic, let's move on. Why would I wear a mask in an exam room when I am by myself? That's like driving in a car alone with a mask on. It's ridiculous. When calling the Vet in a panic I asked her what the address was because I was coming from a long way and she said "look it up on the website". A little panic stricken and wasn't sure why she couldn't tell me the address. I felt that was rude; perhaps she doesn't know the address? Whatever the issue was, there was no reason to be so rude. read more

We brought my dog home 10 minutes ago and I immediately rushed to post this: When our senior pup's legs gave out in the middle of the night (on Mother's Day no less), the staff here was absolutely spectacular. I feel like it's easy to brush off a hysterical woman and her 14-year-old dog, but Dr. Amy Smith was patient, reassuring and committed to finding out answers. Everyone was very kind and prepared when I called to check in on him multiple times. I am floored with the level of professionalism and positivity they brought -- especially since the nature of this place is that it's the last place you want to go and it's usually in the middle of the night. I wish they could be my normal vet, tbh. And this is all with COVID-19 restrictions in place! Such warmth from six feet away. Thank you all, so much, for helping Wily find his legs again! read more

This place deserves all the stars. Our cat appeared in pain, and we had no answers. We found this place online, and I am so glad we did. There were strict Covid protocols, which made me appreciate their adherence to standards. They saw our cat within 20 minutes during emergency hours. He was X-rayed, injected with pain meds, and given instructions in under an hour. You can tell everyone working there cared. Dr. Samantha was excellent. The pricing was super reasonable. I wish we lived closer, so this could be our regular vet. read more

This is a hard review to write. Our very loved family dog passed away last week, late on a week night. :( Our normal animal hospital we go to in Naperville so closed so we brought her here as this location is open all night. We really, really appreciated that it was open. We were welcomed with sympathy and compassion from the minute we walked in. The kind representative when through all of the cremation options and the paw print mold thoroughly but quickly. My family and I had a few last minutes with our sweet girl in a private room. The absolute hardest part :( Another very sweet representative came in with the paw print mold for us to take home and gave us her condolences. The room had a giant tissue box and we were told to take as much time as we needed. We never felt rushed. This was such a hard night and week for us but this emergency vet provided us with so much warmth and compassion during this time. Thank you for that. read more

Unfortunately we had to take our 14 month old lab here when she ate a rib bone on the 4th of July. We are from Seattle, and had driven to Naperville to visit family, and I was a complete mess, worried about our pup, Kimmi, especially since we knew no vets in the area. Emergency Veterinary Services of Lisle was amazing. They were so nice and calming, assured me my girl would be ok, and were very communicitaive about what they would so with Kimmi and how they would treat her. Since it is COVID-19 times, we waited in the parking lot. A vet tech, Katie, was so sweet to Kimmi and my husband and I. She brought Kimmi in while we waited in the parking lot. Not long later, Dr. Amy called from inside to walk us through what they did with Kimmi and let us know she was just fine and answered our questions. Everyone was respectful and efficient. And there were no additional fees or recommendations for additional procedures or medications. It was truly and incredible experience. THANK YOU!!!!!!! read more

Dr. Heather and her staff went above and beyond during our darkest hours, on more than one occasion. Our fur babies are the most important and precious things in our lives and trusting them in Dr: Heather's capable hands is something I never doubted! It is so hard to find honest, caring and compassionate veterinarians and Dr. Heather truly went above and beyond to save my mothers dogs dogs when we thought all hope was lost! It is so difficult and unimaginable to consider finances at a time when you worry your pet may not live, but Dr. Heather and her staff completely eased my mind. The prices for treatment at her practice are more than reasonable and extremely competitive especially considering veterinary services can easily cost 6 months worth of mortgage payments! I never once had to choose between my mom's dog or wallet! Lastly and most important is the customer service and "patient" care provided! Not only was our dog comfortable and pain free, but I had complete piece of mind the entire time we were there. I feel so fortunate to have met Dr. Heather and her staff at Emergency Veterinary Services of Lisle and if you find yourself in an emergency I cannot recommend them enough! Thank you all again! read more

I went here today (5/1/22) because my dog injured her leg really bad. I was told that my dog screaming in pain & not being able to walk isn't an emergency but if someone pulls up in an Ferrari to get shots for there dog, that's an priority...that happened today. This place isn't about taking care of animals, just about money & the rich people. This place is an joke & if my dog dies from an infection, I will sue! Beware taking your dog here unless your an millionaire!!!! read more

Last week my partner and I ran into a terrifying incident in which our 9 week old puppy had possibly managed to get into something hazardous. When we brought her in it was recommended that she stay the night, which was no shock due to the condition she was in. We were kept up to date and were told we were more than welcome to call anytime we would like to keep posted. We had almost thought there was a chance that she wouldn't make it. Our hearts were completely flipped the entire night. In the morning we were told she was doing much better and could come and get her.. within the next couple of days she was back to her little crazy self. **Dr. Amy and the staff there are wonderful and the price was actually much less than expected all things considered Thank you all so much again. read more

Kudos to this location. Great attentive staff. Despite this whole Covid situation they still are very attentive to your pet. Brought my 13 year old dog here after getting terrible results from countryside veterinary center. They found similar results to countryside but they gave a better chance for my dog to live and much more details on the situation They found a mass tumor in his abdomen. While they did not perform surgery at this location they redirected me to VCA arboretum view just to get a more detailed test to see if my dog would survive surgery. My dog did get surgery and is as happy as can be:) read more

I have been concerned about my new baby kitten since I picked him up a couple of days ago. He was lethargic and began having trouble breathing. I took him to a new vet on Saturday who said it was just a cold. Then I had sat with my kitty for a day listening to the trouble he was having breathing and I noted a tinge of blood in his nose after sneezing hard. So I went to the nearest emergency and found that he might have a sinise infection and not just a cold. I was relieved to hear this and took the medications offered for my new kitty. I am grateful for doctors and clinics that aid pet owners when they are feeling really lost and scared and it's a late Sunday night. Thank you to this service. My only real objection is that they took my kitty away from me, rather than come in and do the exam with me, as the vet does. I would have prefered not to have him taken away for so long. Other than that I am satisfied and glad I got the medications tonight for my kitty. Thank you. read more

I am a happy client of All Creatures Great & Small. They refer any after hours care to this "emergency" vet. Tonight, I brought My dog here because she has a tear in her ear. I registered online, called them when I was outside. They told me they would be with me in a few minutes. It starts storming really bad. So, not only am I in a car with a bleeding dog. Now I'm in a car with a terrified and bleeding dog because they don't allow anyone in the building of course. After 35 minutes, they call me to tell me their power went out and they are working off of a backup generator, SO THEY CAN ONLY ACCEPT CASH CLIENTS. Wtf kind of emergency service are you ? I asked if they could send a bill in the mail or call when their power is up again to take payment over the phone. The reply I got was "we don't work like that. I see here your dog has a possible torn ear. Laceration repair can cost about $700 or more." Obviously I'm not a drug dealer, so I don't have that wad of cash hanging out in my mom bag. What kind of emergency medical place thinks it's appropriate to ask for hundreds/thousands of dollars in cash (period), but especially AFTER YOU ALREADY CHECKED IN AND WERE TOLD YOU WERE GOING TO BE SEEN. My dog has been to this place before, so they have our info on file and could easily send a bill. I'm so angry. Never again. Clearly you care about money (which I have, just not in cash at 7pm on a Tuesday) way more than you care about helping animals. You are TERRIBLE. I will be posting this review everywhere I possibly can, including neighborhood social media pages. Luckily, our regular and very caring/professional vet called me a little bit ago and told me what to do for now until they see her in the morning. F this place. Truly blew my mind and not in a good way. read more

Very good experiences reliably, with reasonable wait times. Honest when an animal can't be saved, and good to owners and pets when they have to cross the rainbow bridge. Faxed the records to our vet realiably at the time and arranged that at the encounter at intake. Good with the animals under less than ideal conditions for the animal and the owner. read more

It's very scary and stressful to have to use emergency vet services, but the doc and staff at this office were friendly and welcoming to my husband and me, and most importantly, loving toward our fur baby and quick to resolve his issue. Everyone was incredibly kind and supportive every step of the procedure. Thank you, Emergency Veterinary Services! read more

Our 14 year old Lab Lucky declined rapidly over the weekend and we knew it was time to say goodbye to her. We couldn't wait for our vet to open on Monday and reached out to Emergency Veterinary Services of Lisle. Lucky and us got the best compassionate treatment. Everyone spoke sweetly to Lucky and respectfully and empathetically to us. We were able to accompany Lucky throughout the whole process and were never rushed. We got time to say our private goodbyes before the procedure and after she passed. Lucky died so peacefully. Not only this, we were just so touched to receive a handwritten personalized sympathy card signed by Dr. Graves and many of the staff. Thank you, Emergency Veterinary Services of Lisle. We hope not to see you soon, but will happily come back when we need emergency vet. read more

Showed up on a very busy night. I was terrified that something horrible was happing to my cat. We were told there was a very long wait. Tyler went above and beyond to triage my cat and give me the facts I needed and assured me he was going to be ok. Tyler showed extreme compassion during a very busy holiday weekend. read more

I have been here a few times with pets in the past and my Poodle was just here overnight as well. The staff and vets are very nice, they answered all questions and were happy to give an update when I called to check on her. Best of all, she is feeling so much better and is back to her usual self. read more

Staff is amazing there! We had an emergency situation with our puppy and needed to get him to the ER. We called and reached Ali. She was so kind and informative. She guided us through the processes of registration and the added measures being implemented due to the global pandemic. When we arrived she came out to our car wearing gloves and the appropriate attire to protect everyone. Dr. Amy Smith came out next to talk to us about treatment. She was very considerate and thorough in her diagnosis and treatment options. They also go over the costs of each treatment. This place deserves a round of applause Again , thank you read more

We brought our 13 year old Dobe to Dr Amy and her team and were very impressed with the care and service we received. Everyone was friendly, and Dr Amy was incredibly patient and thorough in explaining options and potential outcomes. As someone who's worked in vet med for decades, I was impressed with the service and care we were given. I'd definitely return (but hopefully my pets stay healthy and we don't need to!) read more

I can understand some people, when the visit does not have a positive outcome, want to blame someone, but after a number of visits here over 20 years, I am glad they are here. For our latest visit, our dog was in respiratory distress and was seen immediately. Being in the medical profession, I found the treatment to be "spot on" and when our dog was stabilized, the doctor came out and explained everything including follow up care. We were in, treated, and out in 30 minutes. Yes, the waiting room is in desperate need of "cheering up', but there are new owners who will hopefully improve the overall appearance so you are not soooooooo totally depressed while waiting. Yes, it is probably more expensive than your regular vet, but it is the middle of the night and they are THERE. However, the staff we dealt with, Emma and Dr. James Bascharon, were both compassionate and caring and answered all our questions. We did not even have to deal with any of the paper work until we were ready to leave. read more