I was looking for some hard to find carpet that was discontinued and Tim found it for me. The…read morecarpet was located in Georgia, and he was able to get the roll sent up to MN for my project. The price was very good and the installation was fine. There was one small area that needed to be re-stretched, and Tim came out himself to fix the small problem. We would use him again for carpet.

Worst customer service ever. EVER. I stopped by his store and he didn't want to give me a quote…read moreuntil he came over and measured the place, even though I had the measurements. I needed to get some new carpet in a very short window, and he acted very helpful and nice until he arrived at my house with another guy and then turned into a total creep. I'm a single female; he put his hand on my shoulder and said, "Are you ready for The TIm-ster?" INAPPROPRIATE, to say the least. Then he and his partner tracked mud all into my home, and up the stairs. I asked them to be more conscientious -- why don't they have those booties to wear to keep my house clean?? Common sense! Also, the space I needed done was only 12x12. But he kept trying very hard to talk me out of buying a remnant -- I needed to re-carpet a spare bedroom, and it's the only carpet in the whole house. Everything else is hardwood. He kept criticizing all my choices, telling me what i liked was "out of style" or "wouldn't wear well" or "looked really dated." I was trying to be economical -- it's a spare bedroom, not a heavy traffic area. It doesn't need to be top of the line, stain master, 20 year guarantee. I should have walked out at that point, but I didn't. I was very uncomfortable about the whole thing and I heard him berating me to his partner when he was in my garage, calling me names and making comments about how he was going to mark up the job because he didn't like me and he knew I didn't have many options because i had tenants moving in the next day. I asked him to leave and he and his partner responded by telling me to "blank off." WORST EXPERIENCE in a very long time. I must not be too impossible to work with -- within two hours time, I had my choice of two other local companies who offered top notch service, clear cut pricing, and MANNERS. "The TIm-ster" was rude, crass, and a complete waste of time. Go somewhere else. In fact, go ANYWHERE ELSE.

Great service from one of the only family owned stores left on Grand Avenue they always give good…read moreadvice on the right brushes and paint for the different room of my house

From the beginning helping us pick out carpet to the installation they were courteous and…read moreprofessional. We love our carpet and the installation was top notch. Highly recommend them over the big box stores!

Had them out to do measurements and everything was fine, but once the estimate came in we decided…read moreto go with someone else. The estimate was very unclear as to what was billed as materials and labor. When I questioned how much the materials were I was told that they could use a cheaper material, but this would cause the labor to increase. We ended up using another company. The estimate was pretty close to what Artisan quoted, but I could at least understand the breakdown of what I was paying. I'm sure Victor is a nice guy and I'm sure he does fine work, but if I can't get straight answers on your estimate I'm going to shop elsewhere.

We have used several flooring contractors and Artisan is head and shoulders above the rest! I…read morewould only trust Artisan to get the stain color exactly like you want it. Victor is trustworthy with an incredible work ethic. He is hard working and really wants you to be satisfied with the finished floor. He has done our entry, living room, sun room, dining room and recently our kitchen. He is the only person I would trust to stain a maple floor. He is truly a top notch craftsman.

This is the 3rd time in the last 4 years that we have used Dave's Flooring for one of our home…read moreprojects. That alone should let you know how we feel about their superior work and professionalism. For this project we wanted to install hardwood floors in our living room and upstairs landing. We just wanted to tie all the rooms together since Dave's did another job about a year ago. Everything is simple from the quote, demolition, installation and sanding to the finish. Communication is great and you always know where they are in the progress. Absolutely no surprises is the 3 times we have used them. Kelly did our second job and we requested him to do this job too. He is the absolute best. A perfectionist and super cool guy. Another awesome job by Dave's Flooring and the only flooring company I recommend to my friends.

I paid for 3 coats of poly and an additional "radcoat" supposedly to make the floors more durable…read more They sanded down the middle, did not do the corners or edges at all. After I complained they scraped off the poly and somewhat fixed the corners. Not great, but better. Applied one more coat and then the final coat so I got one less coat then I paid for. First time they left the doors unlocked, second time they left them not only unlocked but wide open in sub zero weather. The house was vacant so I guess they thought that was ok. When I asked them about it they said it was hard to lock old doors and hard to make old floors look good. I thought that was what they did? It was a 1940's house so not ancient. They have every excuse in the book ready when you call to complain. Not the same floor company I used to get for all my rehabs. Very sub par work which it appears to be from a variety of sub contractors. Sad that what was once a good business is now just a scam operation cutting corners whenever they can. Check all reviews - wish I had.

I needed my engineered hardwood floors refinished, and the first company I contacted barely looked…read moreat them before telling me they were too far gone and needed to be replaced. Thankfully, I got a second opinion from Dave's Master Floor Care. Dave carefully inspected the entire floor and explained that refinishing was possible -- and he delivered outstanding results with good value. Dave is thorough and an excellent communicator. He explained the types of wear on my floors and outlined his refinishing strategy step by step. With little room for error on this type of flooring, I appreciated his clear approach -- there's no "undo" button with refinishing! Dave also has tools I've never seen before -- it felt like he had a gadget for every challenge that came up. Plus, he's been doing this for years, so he knows how different stains and woods react. I even learned a bit along the way. And the best part? Dave does the work himself. Sometimes he brings an assistant to help with simple stuff, but you're really hiring him -- not a random crew. After seeing what he did with the floors, I also had him fix some big cracks in my garage and driveway too. Same story: great work, no fuss. If you want someone knowledgeable, equipped, and detail-oriented, I highly recommend Dave's Master Floor Care.

I found Dave through Yelp and, as usual, I am always a little suspicious of contractors I find…read morethrough an app but Dave really put my mind at ease once I spoke to him and heard how knowledgeable he was about flooring. He provided a consultation for my indoor floors, but then I had him also look at my garage floor and he said he was able to do the work I was looking for, which is what I will be reviewing here today. I had a few cracks in my garage floor and was looking to Epoxy it to protect it for the winter. Dave explained to me his process and how it differs from the competition which helps keep his cost low. The best part about Dave was that he stuck to the quote he gave me, with no surprises or additional ask for money, and he started when he said he would, got the job done quick, and finished when he said he would - anyone who has worked with contractors before knows this is a rarity! Dave was respectful and treated the place with care, and I would recommend his work to others. We think the garage looks great! Dave is passionate about his work and did tend to over-explain some things to me, so some people might enjoy that more than others but it was great to hear how much he knew about the subject!

started a gazebo project quoted at $750. Then they said it was more complex and raised quote to…read more$1000 (maybe they should understand the product they're going to assemble before giving the initial quote). Made the mistake of paying for it up front. Started on wednesday April 8. did some work the next day and was told they couldn't finish that day, but Friday had an open schedule to finish. Never showed on Friday as I sat around waiting. When I contacted them, they blamed it on the weather. I'm now eating the $1000 I gave them and having someone else finish the job. Their reply was that I didn't have to pay the full amount, only a deposit. No mention of a refund at all for an unfinished job.

Hired Jim Brown to fix squirrel damage and paint addict window and paint the trim a year and a half…read moreago he told BBB he would make it right so I called him and he told me he could not afford the time

Top Notch all the way ... they took the time to find the perfect carpet fit for what I needed (and…read moreI'm overly selective) ... my installation was perfect and the the follow up was amazing !!! Thanks Christina & Logann!!!

We had a great experience working with Floors of Distinction. They worked with us to replace our…read morewood flooring in our kitchen and hallway and our stair railing. They were knowledgeable, personable and very helpful in guiding us to get to a good decision. I worked mostly with Colleen and she was great, and, all of the team members that supported the project were great to work with. They came to our house a few different times before, during and after the project. The level of service and quality of work was worth what we paid. I recommend Floors of Distinction and will work with them again!