I had a visit for a shoulder injection. I waited for 1 hour and 15 minutes. The time to…read morepick my son up from school was getting close. Finally, I stepped out to inquire about the wait and when was I going to be seen, come to find out, the doctor wan't there. They asked if I wanted to continue to wait and I said no as well as to rescheduling. I was so disgusted that I declined to reschedule. I really was very happy to get some help but this visit discouraged me. it was not a case for good customer service at all.

My doctor I have been with for over a decade and hands down the most incredible doctor you could…read moreever have and what makes me say that is he listens and problem solve find pain management that works for you. Oxycodone 9.5 years and I would take them for 3 weeks then off a week and going back on them after the week off I realized I was in more pain after taking it dumb and I finally told him I wanted off of them we set a date and I have been off them over 3 years and in those over 3 years I started to hate and despise opioids. I am in less pain off of them and we started doing epidural injections with my trigger points and I am also on soboxone for pain not addiction to opioids and if I didn't like the soboxone and I wanted to back to Oxycodone then we would of went back to Oxycodone but since I went off it I have told him how much I hate it and it caused over 10,000 in dental because the sweet tooth it caused and dry mouth. No dental issues with Suboxone but I do a lot to keep it that way. When I was taking Oxycodone he would switch me to Vicodin to help with becoming immune to it but it didn't do anything and reason why is because it didn't make me feel like my aoxy did and absolutely I told him that so a pain doc you can say that to is wicked good. Only thing I will leave out is my doctor ors name because he's in high demand because he's good at what he does and his memory is insane which shows he pays attention and listens. Technology has come a long way and so many incredible treatment options that work other than opioids and mentally being off of them I am less fussy because my body craved it caused more pain. It's like feeding the beast. A lot of incredible providers and if you are lucky to get my doctor first visit you will know who he is. I could write a 10 chapter novel about how incredible of a doctor he is

They are caring, compassionate and they LISTEN TO YOU! They dont treat you like you have no clue…read morehow you feel or how your body works!

Very professional and caring. Everything is set up so that it is easy for patient to get everything…read moredone. For example: Appointments are done through video chats which is very convenient. Every so often patient must do a urinalysis at the lab (Quest).

My experience is this: I fractured a vertabrae, elite said I needed an MRI before kyfoplasty…read more They sent a request for MRI and claimed it was from a Dr Cassie Benson at Laser Vein and Vascular center, it was denied, obviously. When I called they hung up on me. Can NOT recommend at all

Today I had another hip injection, and from the front desk to the Assistants to Dr Malik it was a…read morecomforting experience. Positivity and professionalism was thru the roof!! To come in for pain treatment and leave with a smile was great. I cannot say enough

I have been a patient at APTC for at least four years. I have had epidurals, nerve ablations and…read morepain management. I've had CRPS, osteoarthritis, multiple herniated discs both cervical and lumbar and chronic migraines. In short, I'm a hot mess. I primarily see Dr. Nasser and NP, Amelia Campbell and their attention to my concerns and thoroughness has been incredible. When I was in PT trying to avoid spinal fusion, I mentioned how painful it was, I know PT can hurt, I've had both hips and knees replaced. However, when I told Amelia I was leaving PT crying she sat me down and encouraged me to remember that while it can be uncomfortable, what l was experiencing could be doing more harm than good. She also said it could just be a bad fit and maybe I could see a different provider as there are many approaches to PT. The extra ten minutes she spent with me helped me remember to self advocate. Anyway, she cared and her advice was very helpful. The office staff are efficient, friendly and kind. In all the years I've been there, they've only run behind one or two times. I highly recommend them.

Told me to get 2 MRI's done then told me to go away because I tested for THC…read moreI was told to get MRI for lumbar

Be prepared to have problems! I have one, every, single, month! Today was a classic one! The…read moredoctors are ok, I'm not complaining about them. But the office staff is a ZERO out of 10. I went for my monthly appointment today. Their office isn't close and it's not easy for me to drive, I'm disabled. The Dr told me their systems are down so they can't send in my medication electronically. I said ok, what do we do? He said, I will send it in once the system is back up. I said ok, no problem. Do you want me to call of there are any issues? He said no, I will definitely send it for you, I won't forget! I felt reassured. Fast forward a couple hours. I just got a call, guess who? Advanced Pain and the rude staff! Brianne tells me the system is still down and to drive back to the office to get a paper prescription. I tell her it's far and I can't drive back. I said, how about I just call back tomorrow and check to see if things are up and running? She said "we don't know when the system will be back up". I said, that's ok , I don't mind calling. Then she said "no, you can come back here to get it." If this is the case, why wasn't I given a paper prescription by the Dr when I was in the office a few hours ago! These people do not give a damn about customer service or their patients. They mess up prescriptions, billing, copays, and they are rude and hateful. I have had every type of issue you can imagine with them, and this is the tip of the iceberg. Update: Advanced Pain dropped the ball again, shocking right? Today I called and spoke to Donna and their system is still down, shocking right? So I asked them to mail my RX to me. They said "we can't mail a narcotic prescription." I said ok I'm disabled and rarely drive so what can be done? They said just have someone else pick up your prescription. I said, "are you absolutely sure this won't be an issue?" Donna said no, it will be ready at the front desk. I said ok. (Knowing they're liars and incompetent) My wife drove there after work today and guess what? The RX was NOT at the front desk and they said "all the providers left so we don't have anyone to print the prescription." Advanced Pain, your staff is the most incompetent people I have ever met in my entire life! They need to find a job they're actually qualified for, something not patient or customer facing.

Don't even waste your time! My husband had a follow up appointment at 4:15 and due to traffic he…read morewas 5 MINUTES late, once he got to the office he was immediately told: oh you are late, yes he was only 5 minutes to what he was told he couldn't be seen and to come back a different day to which he said impossible. There is a 10 minutes grace period which he was told there is no grace period for the last appointment of the day something we were not told when booking the appointment and it is NOWHERE posted in the office. He was also told the provider was already gone just after 5 minutes something that I find very unfair because what if the provider is running later with a patient or is in the restroom then what! The patient has to wait Extra to be seen! This happened to him on his initial appointment, he got there 30 minutes before his appointment time ample time and he still had to wait 30 minutes more because provider was running late. Lastly, still haven't received a call from the back office team. It has been two weeks and according to their policy, 1 or 2 days and still waiting.

Dr. Derian and his friendly staff were awesome to work with. Their professionalism, authentic…read morecompassion and medical expertise made this visit one memorable experience for me. Dr. Derian always goes out of his way to accommodate my situation of extreme pain. After the treatment, I feel much better now. Their new office is clean and modern and best of all there was no wait time. I am looking forward to my next treatment.

I used to love this clinic. For years the providers here were compassionate, attentive, and…read moreactually listened to their patients. Unfortunately, something changed at the beginning of 2026 when many of the excellent providers left. One of them being Alina. My recent experience with the new provider, Janel Gutierrez, was extremely disappointing. During my appointment I felt spoken to in a very demeaning and dismissive way. The tone and manner in which she addressed me made me feel like I was being talked down to and treated as if I didn't matter as I was a piece of trash. She wouldn't listen to anything I was telling her. No patient should ever leave a medical appointment feeling that way. She also refused to refill medications that I have been stable on for years. Meds that can't be just stopped. This is very Dangerous for patients. In addition, I was told I needed to repeat numerous tests and procedures that had already been completed within the last six months. I even provided those results, yet it did not appear that my chart or records had been reviewed before these recommendations were made. I have always followed the clinic's policies and medical guidance, so this experience was incredibly frustrating and discouraging. It felt less focused on patient care and more focused on ordering additional tests and procedures that did not seem necessary. It's all about making money and not patient care. Based on my recent experience, I can no longer recommend this clinic. I sincerely hope they reevaluate how patients are treated and place patient care and respect back at the center of their practice. Do better Dr. Patel!

the best thing you can do dr. patel is get rid of your recent p.a. lamia, she is the worst p.a…read more that you have ever hired, ive been going there for about 5 years and have gone thur 4 other p.a. s .... i will never go back to your establishment as long as she's there, everyone else is very respectful and nice. sincerely.. mr. jess flores

I'd give no stars if offered. i thought at first Dr. Karp was great, but never heard back from…read morehim or his office. They were responsive when I was working with a lawyer, afterwards not at all. I have been three times and despite several call backs, there is never any follow up. My personal opinion? They only cater to those who have been injured and have an open case.

Don't listen. PT dont solve everything. Especially when you have already been doing it all. Xray…read moredont show anything but she ordered a MRI of a spot that won't show when PT wanted to add the part that's actually effected she just said " go to PT for 6 weeks. Money game! She is not great. I wouldn't recommend her for anything.​

If these are the people who bought Az Pain Specialist then absolutely not. They are horrible and…read moredon't care about you. They are even doing illegal or just wrong procedures in the office that should be done with X-rays. Don't trust them. They spent two minutes with me and walked out. I found a new one, Dr Wong. He is amazing. If you are in Mesa I highly recommend him. He is the first Dr to explain things in detail, very patient. He is the first pain Dr to offer me some hope for my severe pain. I am going to have the MILD procedure (Google it) that could provide up to five years relief. Finally an option I can look forward to!! His practice is called AZ Pain Doctors. Give him a try!

Dr. Sims is my favorite chiropractor of all time. I've been going to Arizona Pain Relief for…read moreyears. Dr. Sims is a very educated, thoughtful, and intelligent. She speaks very well, is soft spoken, and has a very gentle nature to him. It's amazing the insights and thoughts he put in the injured joint I have. So many well thought out recommendations and insights. It's amazing. Definitely I learned the most from him any chiropractor that just gives you 5 minutes. He takes his time to treat you right. It is much appreciated. Joanie at the front desk is friendliest lady in Arizona or so it seems. lol. I always enjoy chatting with her. She seems so upbeat and happy all the time. Not sure how she does it. lol Catherine, the former front desk person, was really nice and helpful for many the years I came there. She was recently promoted to a management position and no longer sits at the front. I will miss saying Hi to her. Fantastic experience all around at Arizona Pain Relief for 3 years.