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    Saif Fatteh, MD

    5.0 (1 review)
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    6 years ago

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    Forefront Dermatology East Lansing, MI

    Forefront Dermatology East Lansing, MI

    1.1(20 reviews)
    0.2 mi

    This experience has been exhausting from start to finish:…read more Dr's office sent in a referral, missed their initial phone call to schedule an appointment. Called the office back, found out that all off their calls are routed to a call center. Spoke with the customer service person who said, " I see someone reached out to you but I can't find your referral, did your doctor send it?" To which I replied, " Yes, I am certain they sent it. Otherwise, how would anyone know to call me for an appointment." After 20 minutes of them trying to reach someone at the office, we were able to schedule an appointment. Day of appointment was the only good part. Dr. Artz was amazing and the only reason this review has stars. Had biopsies done, was informed results should be back in two weeks. 3 weeks later I called because I had not heard from anyone. Call center answered, transfered to office, had to leave message. Two days later, same thing. Repeat until week 4. CSR tells me the results are not back, someone will need to call the lab and find out what is going on. Week 5, results are in but need an appointment to go over the results. Earliest appointment, week 6. Show up to excision appointment, no issues minus huge piece of my back missing. Stitches come out in two weeks. Waiting for sample to be biopsied. No call back, 3 weeks out again. CSR "It appears that your results are in your patient portal, I can't get a hold of the office to have someone to talk with you." Called back two more times over 6 days, left messages, radio science. Getto read a documented medical terminology laden documentation of how potentially hazardous cells may or may not have been outside the excision area. 2 weeks 3 days later, 11:30pm take out stitches and the wound partially opens back up. Not bleeding, no emergency, try and call on call. After hours CSR, takes all my contact info, finds me in the system, I will contact the on-call Dr to call you back..... 2:30am, CSR, " we have been trying to find someone to call you, but no one is answering. Do you need someone to call you still or do you want the office to follow ul in the morning?" "I have secured it with steri-strips, please have someone call me tomorrow. Entire day came and went, still have not heard back 7 days later. Canceled my body checkup, wrote this review so hopefully no one else will be stuck in limbo. Healthcare is about caring for your patient's health. Our power as patients is to go where the care is because they are in business, we are in need. Finding a new office.

    They are next to impossible to contact. Some unidentified person from their office keeps leaving…read moreme messages...SOMETHING about an upcoming appointment, and when I call back to ask WHAT IS THIS ABOUT, the receptionist, who is obviously in a call center in a foreign country, keeps transferring me back to some medical assistant, and you NEVER get anything but her voice mail. Then some unidentified person will call me again.... They do not have a way to contact someone through the patient portal. I plan to just cancel the dang appointment, I'm so disgusted. Is there a "negative stars" rating? Also, I agree that Adam always rushes through my skin cancer checks, even though I HAVE HAD SKIN CANCER IN THE PAST. You'd think they'd be more careful. I'd like to hear from some other fed up patients what dermatologists' office they switched to.

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    Forefront Dermatology East Lansing, MI
    Forefront Dermatology East Lansing, MI
    Forefront Dermatology East Lansing, MI

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    Pinnacle Dermatology - Okemos

    Pinnacle Dermatology - Okemos

    1.3(12 reviews)
    6.5 mi

    I really like the Medspa staff and I will continue to go there (because I have a phone number to…read moreget straight through); however, I am DONE with the dermatology side of Pinnacle Dermatology!!!!! They switched to what appears to be an AI call center out of state to answer there phones and it is HORRIBLE!!! I REFUSE to go through this every time and get stressed out when I want to make an appointment at this location!!

    You can't trust company website reviews anymore because its rigged. My first visit here is my…read morelast. One the doctor did a biopsy with anesthesia and without waiting cut into me. Yes I felt it. I thought it was another shot but hurt a lot more. But I told her to finish. Secondly, she asked if I wanted any bumps removed I said no and she assured me it was without cost. So I did it. Less than a month later and before my insurance paid for the visit, I got a $200 bill for that removal. I'm not going to pay it! Doctors are now slam charging people. You better pay attention to what you're getting billed anymore. They take advantage of patients that will pay it and don't know it or know any better! Watch out for franchised practices they are out to take your money at all cost. I've dealt with others before like this and it's a fast in fast out and have bogus charges with unnecessary treatment. Watch OUT!

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    Pinnacle Dermatology - Okemos
    Pinnacle Dermatology - Okemos - Pinnacle Dermatology Okemos, MI offers medical, surgical & cosmetic skincare. Same-day apts. may be available for Mohs surger...

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    Pinnacle Dermatology Okemos, MI offers medical, surgical & cosmetic skincare. Same-day apts. may be available for Mohs surger...

    Saif Fatteh, MD - dermatology - Updated June 2026

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