My stay at this resort was accommodating overall. Because of the nature of my trip, I was focused…read morenot only on the stay itself, but also on price and convenience. The unit we stayed in was clean, up to date, and comfortable. Everyone slept fine, and the kids enjoyed the patio the most. My reservation included SeaWorld tickets, but if you do not have the printed sheet with you, staff will tell you there is nothing they can do. I ended up having a friend drive two hours just to bring it to me. I was also told that buying tickets on-site would be cheaper, but that was not true. The price was basically the same as buying online. The kids spent most of their time at the pool, which they enjoyed, but unfortunately the jacuzzi was not working.

No, it's a scam. They pressure you into buying a membership. They claim it is not a timeshare but…read moreit technically is. SOOOO many hidden fees!!! Our 1-2 hour orientation took 8 hours. They tried to bribe us with tickets to Las Vegas. They never answer the phone or email. Run awayyyyyyy

My husband and I have been cruising since the 1970s. We have dealt with dozens of agents throughout…read morethe years while sailing over 100 cruises. By far, the best Cruise Consultant we ever worked with is Natalia Chitorog from Cruise Vacation Outlet [800-797-4635 Ext. 140; 407-275-2244 Ext. 140; or Natalia@CruiseVacationOutlet.com]. Before we book a cruise, we research prices, perks, and we know the cabin we want. This makes our bookings easy for agents to handle. However, what makes an agent "stand out" is when there is a change in plans. For example, if our son has time off and wants to join us, or when we see a special deal offered on an upgraded cabin. In these situations, we can always count on Natalia to immediately contact the cruise line, get back to us promptly, and change our bookings accordingly. Natalia has superb customer service skills, knows her stuff, and how to get things done. We continue to recommend Natalia to many passengers during our cruises. She is a "one-in-a-million Cruise Consultant and certainly the "go-to" agent for us.......Every time. Thank you, Natalia!!! If we could give you 10 STARS we would! Betty and Angelo from New Canaan, CT

Carlos was very helpful and friendly during the booking process, but unfortunately the customer…read moreservice after that was disappointing. Once I had questions or concerns, it became very difficult to get a response, and I had to follow up multiple times just to receive an answer. I was also promised onboard dining as part of my booking, but when I boarded the ship, the dining credit was not there. When I asked to speak with a manager to resolve the issue, the experience became even worse. The manager was extremely rude, dismissive, and unprofessional instead of trying to help. Based on my experience, I cannot recommend this travel agency. Good customer service shouldn't end once the booking is complete.

I paid **LuxuryTourEscapes.com $160** for a vacation package and planned a trip to **Las Vegas for…read moremy son's 14th birthday**. I made the reservation over a month in advance and even paid an additional **$189 in resort fees** for **Westgate Las Vegas**, receiving a confirmation afterward. When I called Westgate directly to confirm the reservation, I was shocked to learn that a reservation had been made and **cancelled the same day it was created**--without my knowledge. I then spent hours on the phone, only to be transferred between multiple **timeshare marketing companies**, none of which took responsibility. I was ultimately told there was nothing they could do on such short notice and that I needed to make other accommodations. To make matters worse, I was contacted by a third-party timeshare broker involved in this situation and was told--while driving to Vegas with my son--that I would be charged anyway. At first, they refused to issue a refund and would only communicate when trying to sell the package. The **resort fees were never sent to Westgate**, yet they kept my money. Eventually, I received a text admitting they made a mistake and promising a refund. **It has now been over a month, and I still have not received any refund or follow-up communication.** This experience caused unnecessary stress, ruined our trip planning, and feels extremely deceptive. **Please do not waste your money--this company operates like a scam.**

What a joke! Have to gi on a 120 min presentation for every week you purchase!!! Its all a scam and…read morelues when they call and act like you're getting a great deal! Run away!!!!

Great cruise coordinator. Met all our needs. Stayed in touch through planning, trip, and return…read more We'll use Kristina again.

Kristina helped us plan a wonderful cruise along the Mediterranean coast, along with a few days in…read moreLondon & Barcelona. It was our first trip overseas and her expertise helped us feel prepared and confident. She discovered the perfect cruise that matched our budget and preferences to a tee. Her expert insights and friendly encouragement really made a difference. Kristina gets our highest rating!

We paid this company $504 on February 4 for 9-day expedited passport service…read more After several follow-ups and conflicting updates, we contacted the passport agency directly and were told the application was not received until February 23. Because the application was not submitted when expected, my husband had to buy a same-day flight to Atlanta, pay for a hotel, and incur additional transportation costs to obtain emergency passport processing. While the company refunded the expedited service fee, they declined responsibility for the expenses caused by the delay and communication from management was minimal. Would not recommend.

gustavo perez leon had a very rude attitude towards myself and my mother. He refused to retake my…read morepicture, although I asked nicely and was a very short and cold with us the whole time do not come to him as he is very miserable and doesn't care about his job he's also very slow.

Very quick and easy experience! Every employee we met knew how to get there as it was our first…read moretime at MCO and our first time using this service. We had 2 big luggages and one carryon, totaling $31 to hold it for the day.

This family owned company was my vacation hero! we had a very short Disney trip - and one of our…read morebags did not arrive with us. I called Hold My Luggage - completely desperate. These wonderful women cared about my problem, found my bag and delivered it to my hotel within a couple hours. they were texting and calling with their status. they cared about getting me the bag and didn't give up until they located it and delivered it. Please use them!

Mady is truly the best help you can ask for. The process was simple and quick and I received my…read morepassport in 6 days. 100% recommend! Thank you!!!

Thank you Mady for going above and beyond to expedite my passport renewal! Thanks to her quick…read moreaction, I was able to get everything in time for my trip. Mady truly saved the day, and I'm so grateful for her dedication and prompt response. I couldn't have made this journey without her--thank you so much, Mady!

I have used many travel agencies throughout the years, and they have done a good job, but the best…read morehas been Robin . She is so on top of things and goes out of her way to make it a pleasant dealing. So thorough and patient with the people she is working with. We have booked a cruise this October and I'm not worrying about a thing. Thank you Robin PS i will always use her

I needed to book a cruise for my family that included three rooms and lots of excursions. Having…read morenot booked a cruise in 20 years, I needed a lot of assistance in figuring out which cruise to take and what excursions to book. Robin and Kevin were super helpful in answering questions and tracking down additional information. I'll definitely book through them again.

Scammers. Some how got my fiancées information from a bridal expo she recently attended and called…read moreher up and did the exact same thing as the previous review stated. When she asked for our card number to pay $143 each I told her why would I just give you a credit card number over the phone when you can't prove who you are. She refused to send an email and said she will pass the offer to someone else. Avoid these shady people.

Scammers. Lady read from a script and repeated the same things 6x. Demanded payment over the phone…read moreafter 15 minutes for our "free cruise". Refused to send an email to us or give us a moment to google them. After refusing to give her my debit card number, she was all salty and was like, "FINE- I'll just extend this offer to someone else!" Offer? I thought that we were WINNERS?! She was very awkward. Demanded that my partner be on the phone and made me reschedule to another day and time to do so, but then later said that the offer could be transferred to anyone. It was all very sus. I'll stay on land, thank you very much!

**Avoid This Company at All Costs - Terrible Experience from Start to Finish**…read more I wish I had listened to the many negative reviews about Orlandovacation.com. Against my better judgment, I decided to give them a chance--and I deeply regret it. The only helpful person throughout this ordeal was DeeDee, who was kind and responsive, but unfortunately, she didn't have access to the systems that actually mattered (like rental homes or ticketing). I booked a rental home for my family well in advance, expecting a smooth check-in after our cruise. Instead, I didn't receive *any* information about the property until just two hours before check-in, despite multiple attempts to get in touch for confirmation. I was left completely in the dark, not knowing if my family--including my husband and in-laws--would even have a place to sleep that night. It was embarrassing and stressful. Trey finally told me that due to an error on their end, the home I initially booked was no longer available. He promised to "find" us a replacement--*hours later*, we were placed in a home that was nothing like what we reserved. It was outdated, clearly much cheaper, and absolutely not comparable in quality. To make matters worse, no one has followed up with me about a refund, a discount, or even an apology. As a short-term rental host myself, I would *never* treat guests the way this company does. You don't leave families guessing where they'll be sleeping just hours before check-in. I was so stressed about the situation that I couldn't even enjoy time with my family at Disney Springs. The anxiety this caused completely overshadowed what should've been a relaxing part of our vacation. To top it off, I had to call and email multiple times just to get our Disney tickets delivered. DeeDee did her best to help with that, but it shouldn't have been such a struggle. Trey showed no urgency and barely communicated. He hadn't even arrived at the office by 11 a.m., while my family was left scrambling. I'm currently pursuing a refund and, unsurprisingly, haven't received any response from Trey or anyone else. Bottom line: this was a nightmare. I will *never* use Orlandovacation.com again, and I urge anyone considering them to look elsewhere--Airbnb or any other reputable service would've been a far better choice. This company is disorganized, unprofessional, and completely unreliable. Don't make the same mistake I did.

I do not recommend using this company. I purchased a Disney World ticket through…read moreOrlandoVacation.com on April 13, 2025, and have yet to receive it -- despite the event being just days away. I've called, emailed, and used the live chat multiple times with no real response. As a school teacher traveling for my daughter's cheer competition (The Summit), I needed a reliable ticket provider. Instead, I've gotten silence and stress. The lack of communication is extremely disappointing and unprofessional. If I don't receive the ticket soon, I'll be forced to buy another one and dispute the charge. Save yourself the hassle -- book directly through Disney or a trusted source