Great to run into if you're missing something for an outfit or simply need a dress now. It's not too big but still has great merchandise. The sales associates are always helpful. read more

They have brought the shoes back to the basement but positioned them so you practically stumble into them at the base of the stairs. Got rid of some cosmetics to add a small jewelry selection after they closed The Vault. Much of the designer items don't look like clothing people from Greenwich would wear. Overall a disappointing experience. read more

Do you want to order an expensive item, not receive it and then get stonewalled? Look no more, as you've found your retailer. They'll say it was delivered and then pretend to work with you when you protest. When I suggested it was the shipper who make have taken my item, since no details were given for its delivery, they had zero interest in running this down. Buyer beware! read more

I've always known about Saks Fifth Avenue, but had never actually been in one of their stores until the other day. I'm not at the income level to shop here regularly, however I was looking for some small gifts for the holidays and thought this may be a good place to check out. I was off from work and didn't feel like going to Manhattan, so I decided to drive to Greenwich to check this Saks out. The Saks in Greenwich is located on Greenwich Ave which is home to a number of other high-end retailers. There are actually multiple stores that make up Saks as a whole here - the main store which has women's items, The Vault, the Men's Shop (aka Barney's), and (I think) a women's shoe shop. I decided to first go into the Men's shop to see if anything spoke to me; immediately upon entry I noticed a SA sitting in the vestibule on the phone (she was loud, the call really should have been taken out of customer view/earshot). The merchandise is spread across two floors with a larger selection on the first floor and outerwear upstairs. I wasn't impressed with the merchandise - the selection was very sparse and there seemed to be a disproportionate amount of coats compared to other items. Customer service was a zero - nobody in the store acknowledged me or engaged me in conversation, and they barely made eye contact when they did. It was only after about 10 minutes the woman in the vestibule got off the phone and said hello to me. I was standing by the leather goods and all she said to me was that the items were genuine leather - as if I was assuming they were fake leather shopping at Saks? Whatever - I made one more lap and left. I decided to stop into the main store across the street, and had the same experience. No acknowledgement of my presence and a bunch of SAs standing around chatting. Overall, my experience at Saks in Greenwich was the pits. I really don't think my expectations are off here - I've shopped at other luxury stores before and have had excellent customer service. I know I don't look like a Real Housewife of Greenwich wannabe, but I'm also not a tourist who stumbled in from 5th Ave. Regardless, all customers should be treated with respect. If I ever patron Saks again it will be online, as their in-store experience (at least here in Greenwich) does not match their supposed reputation as a luxury retailer. read more

I purchased a $1000 pair of boots from Saks and the buckle snap broke during first wear. SAKS refused to accept the return even though it was a defective merchandise . This is entirely unacceptable from a high end retailer. Unacceptable . I would never use this retailer again. read more

Sophie was amazing! She gave great recommendations and was super organized after I made 5 returns through several orders.

This place is a disaster when it comes to customer service. The one associate is constantly distracted and helps 2 other people while simulatneously being distracted and not helping the person checking out. To add, today they didn't even have change in the cash register. How pathetic, you don't have $1.27 in change? Blows my mind. read more

the worst client experience ever, the GM is ab horrible, not engaged and could careless about clients. The staff is completely unprofessional and disengaged. I will never shop at Saks Fifth avenue again read more

Gang - we went to SoFA last weekend and bought a ~$3k dress from Prada for the wife.... then waited for a week for it to be shipped... nothing. SERIOUSLY! Nothing.... we tried to reach them for 4 hours on the Friday after... NOTHING! Couldn't even reach a human in the store.... still awaiting rhe "callback"... lol... these guys take your money and then disappear. What a joke. Go to Mitchell's or Richard's if your going to expect a Human. Ha ha. Time to dispute the charges!! SoFA time to grow the f$%&k up. read more

If you're not white and look Uber rich and decked out, don't bother going in the store, it's not worth it. I get the reality of luxury shopping and commissions, but also think associates should act like human beings. I'm East Asian, I dress in low key designer - when I went into the store on the day in question, I was dressed in Khaite, LaLigne, Boucheron, Hermes, and my big fat diamond ring. An SA literally walked past me without asking me if I needed help, which I clearly did. This was after another SA looked me up and down to make sure it was worth answering my question on where to find a specific boutique and deemed an answer to that simple question worthwhile after spotting my Hermes bag. This is not the first or the worst treatment I've gotten from this location. It's worth noting that each time, it was a POC SA who came to the rescue and were Very kind. And judging by the other comments here, these aren't isolated incidents, but a toxic pattern. Saks, fire all your white blond haired associates and hire more people of color. You'll see an improvement on your bottom line. To the tragic examples of people that the other SAs are - try to dig deep and find some decency. read more

Although small (and spread out by department), this is likely to become our favorite Saks location given the incredible SAs here. I needed a Celine handbag, and it was so easy to call this location and find a very helpful, super polite SA named Kemi who was able to quickly locate what I needed so I could pick it up when I stopped by. I was also helped by a male SA who was equally as courteous and professional. I will definitely be switching over to Kemi and her associate as my regular SAs for Saks. Highly, highly recommended! read more

Simply trying to call their store. Have tried every department and no one picks up. Ever! I don't leave many reviews, let alone bad, but this is just super annoying and simple when you purchased a bunch of things from their store. read more

No one in the Greenwich Store has the courtesy of answering a phone call. There is no way to get any information from staff members in this store. How frustrating and definitely not customer friendly! This store is a major disappointment. Are the comments at the bottom of this box really necessary? read more

I have been to the saks stores in Greenwich avenue many times and let me just say each time I am there I am treated terribly and have the worst experiences. As a younger customer they do not give me the time of day and do not treat me as a customer. They often ignore me, tell me to find someone else to help me or are just rude when they speak to me. The employees here are genuinely so rude. I now actively avoid going into these stores simply because of the terrible customer experiences I consistently have. read more

Coming in here regularly the last few weeks. This time I checked in and also writing a review. After being utterly ignored every time visiting this store I'm just saying I'm not annoyed but amused how they stare at me when they think I don't see it (mirrors). It's fun to touch everything reachable but there's no one asking if I want to try it on or purchase is. And no is definitely not ship at this store, I'll go to the store in Manhattan. But I'll keep going to this one and browse the store when I'm bored. read more

Saks Fifth Avenue - Totally lack customer service - Shoe Stores Near Me - Greenwich, Connecticut

i went in there to shop and i saw a pair of pants i was interested in i asked to try it in they told me to wait a mintue with a attuide 10 mins go by and there just ignoring me and while that was happening a fellow man was just eyeing me the whole time idk if he thought i was gonna do some but i found it really annoying when he kept staring at me . 30 minutes go by and still nothing the same lady who told me to wait walks past me like nothing happen and continues with another customer and as i was leaving the man was following me too and standing to see what i was doing to saks corperate u need new employees in the clothing section they are extremely rude and have horrible customer service possibly 0 in it this happens at the men saks store . read more

This does not pertain to the staff in the Gucci department as they are all very helpful but the rest of the store is a joke . The sales women are bitter angry and snobby for noooooo reason . I visited this location twice and received the same ghost in the room feeling . The staff is to busy talking to each other and can careless about you standing right in front of them . Do yourself a favor and walk further down the avenue to Richards as I did to get amazing customer service . I was greeted and helped multiple times in every section with a smile and great professional with a down to earth customer service you would expect in a high end store . If you are spending $10 or $10k they treat you the same . I go to these stores mostly for my wife and need opinions or suggestions . Richards really made my shopping experience less stressful and pointed me to the perfect gift read more

NO ONE EVER answers phones. Placed an order in store which was lost and couldn't reach my salesperson or anybody to help me. Ridiculously poor customer service. read more

I placed a custom order for very high-end imported shirts exclusive to SFA. The order got botched so badly that what was quoted to me for 30 days to 60 days ended up being over 120 days. The communication that came from Saks to me was horrible even at the highest level which happened to be first to department manager and then the director of the men's store at Saks as a long-time customer of sacks who has spent an out rages amount of money, the refund process was botched as well. The person who issued the credit delegate it to somebody else who put it on a card that didn't even exist. The reason for my low rating is based on how poorly they handle both the order, the re-order and then the subsequent credit of my credit card. This just wasn't a local ticket item this was $3000 for four shirts. One with think that A high-end store like Sacks which is known for customer service, once you peel back the onion were a bunch of bumbling idiots. Extremely disappointed and not sure that I would do a transaction like this again. They're good for a tie or a pair shoes but nothing beyond that. read more

Unless you are from Greenwich, white, and wearing a designer Tux and Gown on your wife while shopping at 3pm during the week, it's not worth shopping at this elitist racist boutique department store! During a brief visit to their "Vault" while making a $4,000 purchase, the Sales Rep asked my wife where she was from and why she had an accent! Based on my wife's response, the sales rep then attempted to charge us an extra $300 on the transaction claiming it was a luxury tax thereby defrauding the State of CT and us, then did credit card fraud on our card that we no longer had in our hands. Sales Rep doesn't know the first thing about COVID protocol and kept grabbing our hands! Management could care less... why anyone would shop here with this kind of abuse and racist treatment is beyond me. read more

This store is just poor, from the limited selection of merchandise to the rude salespeople. The sales women (particularly in the clothing downstairs) are wannabe Real Housewives of NYC. Their attitudes suck. I was in the store returning an item that I purchased online and what should have been a simple 2 minute transaction turned into a 10 minute ordeal. I was on my lunch break and I didn't have time to waste. When I asked what the issue was almost 8 minutes into the transaction, the lady rolled her eyes at me & made a face and said "computer issues." It's very unprofessional and uncalled for. I think I waited patiently for 8 minutes before I asked a simple question. Also Saks, fix your computers! It's hard to believe a store that makes so much revenue has such crappy computers in the stores. I won't ever shop in this store but if I find myself on Greenwich Ave with time to kill, I'll stop in and play with everything in the store and leave. read more

I never experienced classism til I went shopping at saks fifth ave in Greenwich. Sales rep followed me around the entire store, inspecting items after I touched them followed by rude remarks about me wanting to exchange a pair of Christian Louboutins that didn't fit. She made me feel as if I was inconveniencing her at all times, was also rude to my disabled two year old. I should've walked away the minute she looked at my son and I from head to toe after first approaching her. read more

My alma mater is awesome. Not only do they host alumni balls for us at the MoMA and the Museum of Natural History, but they also shut down Saks for two hours, give us wine, and let us shop. Alcohol + Dana + a room of Chanel bags = Danger. I was actually quite surprised with the selection at this particular Saks location. Granted, the windows are not as ornate as the ones on 5th Avenue (but then again, how many shop's windows ARE?), but the selection of perfume, accessories, and couture (the entire Chanel and Oscar De La Renta lines are available) is very impressive. Alas, this particular Saks location lacks an entire zip code dedicated to shoes. Two glasses of wine later and I was extremely close to purchasing some McQueen skull accessories and a bright purple Kindle case. But then I remembered that part of my alma mater being awesome is that my leverage ratio is somewhere around .9. Hmph. To find parking can be kind of a hassle, and be sure to feed those meters! read more

Yelp said opens 10 an. Here now obviously not. 12 pm. Saks is a legit business and should monitor Yelp so it has the right info.

Nice try if you are a suburbanite and can't get to NYC Saks regularly . I'm a regular here ( close to home) and have a personal shopper that knows my style. I love their shoe department (Prada and Jimmy Choo's) and their Chanel cosmetics ( my make up is done here. They have a nice selection of Longchamp and YSL. But this surely does not compare to NYC. Nice women's selections versus men's. read more

I haven't been to this Saks much, even when I lived nearby. The nearest Saks is and hour and a half away near Newport Beach. I was in CT visiting my family for the holidays. Three weeks ago, I stopped in about a half hour before closing to look at a few items in the cosmetics department. My last counter was the Dior one. I absolutely love Dior cosmetics. Of course shortly before closing in this small store, there were almost no staff members there. When I was at the Dior counter, a saleslady named Fran asked me if I needed help. Right when she asked me, I saw the Ruby eye shadow palette from the 2017 holiday collection. This product sold out nationwide faster than a blink of an eye, or so it seemed. Since it was still on display, I thought there was a chance they would have it. Hey, you never know unless you ask. Fran told me they had the shadow palette before checking. She then said, "Oops I lied. We don't have it." I was not surprised that the merchandise wasn't in stock, but I thought that was unprofessional & tacky to say something was in stock (without checking first), then trying to cover the mistake with a lie. I was nice about it an told her no biggie and asked if she could please do some research to see if she could find the palette. She said she was happy to do the research and would for sure call me the next day. I never heard from her or anyone else in the department. It has been weeks, and I doubt I'll hear from anyone. Generally speaking, it is such a shame that good customer service is a boutique thing of the past. Luckily it's easy to get my Dior products at Nordstrom or at Cos Bar. read more

Very nice store, and a good addition to Greenwich Avenue. I don't have much use for it myself, as they don't carry men's. Perhaps with Richards down the street it is too redundant. However, they have a nice selection of items for gifts, and they carry the soaps I like downstairs. Everybody I have interacted with here has been amicable and helpful, especially when selecting gifts for others. The store is conveniently situated along the Avenue and near parking, which is preferable over a shopping mall or such a place. read more

The best luxury store in the nation. The place you will experience the customer service beyond fabulous. Especially the private Saks Fifth Ave Club. read more

Overpriced store with sub-par sales staff. Maybe a simpler register would be easier to focus on for the vacuous people that work there. I've purchased a simple gift for my mother. It took more than half an hour for the sales person to ring out and just as long to gift wrap my purchase. She was talking non stop, scanning my card multiple times, re-starting over and over. Organization skills of the 3 year old. I have a limited time for lunch I knew what I wanted to buy and I wanted to do it quick. I feel dumber for having had to listen to her for all this time. Saks, TRAIN YOUR PEOPLE!!! How are these other stores do it. I can buy 100 items in the busy supermarket in half the time it takes to buy only one at Saks. Think about this. When I pay premium prices I expect premium service. read more

Such a tiny department store. Husband was very disappointed that he couldn't find a men's department.

I checked out their new stand-alone shoe store around the corner from the main store. The store itself is gorgeous - beautifully appointed, and a total shoe Mecca. Personally I don't spend a lot of money on shoes, and that day I was just looking for a cool pair of sneakers to wear on a trip. But the selection seemed amazing. As in the NYC store, the shoes are grouped by designer - Chanel, Manolo, etc. The experience was enhanced by my clerk, Mike. He was cool and helpful, and didn't act all huffy just because I was only there for sneakers. Plus you can't beat the side entertainment - a woman I had seen in the main Greenwich Saks had also made her way over to the new shoe store - in her stilettos and massive fur, in the rain - and was busy wafting all around the place making sure we all saw her (not) looking at the shoes. Thanks, Greenwich! read more

My favorite Saks Fifth Ave Store! I actually like this one more than the flagship store on 5th ave, NYC itself. The staff are fantastic! Pamela in the Celine/Saint Laurent bag department is fantastic to work with! She was super helpful and understands the importance of customer service. Good selection of products. This is an all women's products Saks! I enjoy this store so much I go here to buy my lady almost all her kicks and bags. Chanel quilted classic flaps, Celine mini luggage, YSL sac du jour, and endless amounts of high end heels from Jimmy Choo, louboutin, Prada..just name it. Only draw back that prevented this store from getting 5 stars is a lack of a mens department. read more

It looks like there are different pages for different stores, so I'm going to try posting this to each one.This is really about the the "shoes only" store. I brought my wife into this store and braced for a long difficult afternoon. My wife is very picky about shoes. Instead I had a very pleasant surprise. Melisa help her find a pair of Prada shoes that she liked and she did it with charm and efficiency. After we left the store, my wife kept talking about how helpful she found Melisa and how she couldn't wait to come back. read more

Randomly popped into Saks on a road trip and found a great jacket with help from Pamela, a salesperson. She was friendly, helpful, has great taste and is down to earth. read more

Saks Greenwich should just close their doors. Every time I go into any of the 4 poorly managed stores I never get helped. The product selection in Greenwich is horrid! It's all for young girls. I asked to speak to the highest manager, Joe (who claims to be a VP) and I was shocked at his laid back response to my feedback. After this interaction I went home and cut up my Saks Credit Cards. I will never go back, and if I ever do it will NOT be the Greenwich location!!!!! read more

I have been a life long fan of saks and i love the way they deal with clients. I like shopping there cuz they have the best buyers out of any dept. Store, the stuff might be expensive at times but it is the creM of the crop. what i like is the occasional sales private sales and how they let you know and give you a chance to shop for it even beofre the sale starts for others. I still feel the same way i felt when i walked in with my mother at the age of 15. I get this massive rush of happiness when i walk into the perfume dept. Of Saks on Fifth ave. In Manhattan. read more

Nina Sganga in sales and Iliana in dress alterations are the best team at Saks! Great customer service. Ask for Nina

I've been going to this location for years and have purchased products from the Chanel handbag department on multiple occasions. I called to ask what was in to see if I should pick something out for Christmas. The sales associate who I've worked with in the past didn't recognize my voice. After telling her who I was, she said, "There's nothing here for you." So I hung up. Very upsetting. read more

I didn't know I needed a drivers license and email to buy a Chanel make up. Ridiculous

If you plan to spoil yourself or loved ones by shopping at Saks Fifth Avenue you are in for a HUGE disappointment, awful experience and in for a trap! Stay away from this store! For a store, who prides itself as "preeminent high-end department stores since it opened in 1924", it a SHAME how they all all about BUT quality service! They will scam you, trick you, suck out your last penny and send you out the door! Their sale associates are real hyenas and if you ever decide to return an item (that was highly overpriced piece to begin with...) don't even bother... They will tell you you have worn it and they cannot take it back! They will NOT hesitate to accuse you in that and humiliate you, even though that's NOT TRUE! It seems like they are trained to get rid of you by embarrassing you accusing you of wearing the item! For a luxury store, it's a law suit waiting to happen, because of such awful and UNSUBSTANTIATED claims shout to a client without an ounce of hesitation! If you have money to spend go elsewhere, where CUSTOMER SATISFACTION and CUSTOMER SERVICE is a cornerstone philosophy... Go to NORDSTROM- wonderful service, pleasant and helpful sales associates and still the ONLY LUXURY STORE where "CUSTOMER IS ALWAYS RIGHT", something that greedy Saks Fifth Avenue totally forgot for years now and really is low class overpriced store buying their reputation with top $$$$ with their reviews in magazines etc. But read real reviews from people like me and you and you will get the REAL picture: http://www.consumeraffairs.com/retail/saks.html http://www.resellerratings.com/store/Saks_Fifth_Avenue Every customer spending money deserves quality customer service, but if you drop loads of money in a store, the least they can do, is kiss you A*** to make sure you are happy and are going to come back! You do what you want, but the next time I am going to go there again is when they are "GOING OUT OF BUSINESS" .... read more