I was ripped off. I was charged over $450 to replace a Mass Airflow Sensor - a part that costs $40…read morenew and takes no more than 10 minutes to switch out (I later found out). The guy behind the desk buys "only a certain brand) due to lifetime warranty. You could buy 10 of this and never need that many in the lifetime of the car. It didn't even fix my problem, car ran worse than before. I felt cheated and stolen from besides being violated. The religious paraphernalia at the desk is to suck in believers like me. They may have my money but the Lord knows this great deception. I forgive them, but will never go back or recommend them to ANYONE!

was given a timeframe in which my vehicle would be done. They rebuilt my transmission and they…read moreexceeded my expectations and gave me my car a day early. I would definitely recommend this place to a friend speak to Tony. He was amazing.

I thought I needed new brakes and it ended up being a small rock stuck against the rotor. Even…read moreafter spending the time to pick up my vehicle and look for the issue and then return my vehicle he didn't charge me! I will never use another mechanic again! So grateful for the honest, quick and convenient service I received. Thank you so much!

We had some repairs to our platinum edition highlander that James was able to get completed for us…read morein the time frame we needed. Once he was done, it was like the damage never occurred. Highly recommend.

Wonderful customer service and trustworthy technicians…read more Thoroughly inspected my car and found issues i didn't know about

I would seriously recommend going somewhere else. I came in for an oil change and to have them make…read moresure my headlights are attached correctly because they have been loose in the past. They did not tell me that the inspection comes with any service, nor did they give me the ability to opt out beforehand on the information sheet I filled out. They tried to charge me 300$ for the oil change because my oil cap was stuck on from my last oil change. They told me my headlights were fine, I have had to get out of my car and push them back in to get them working leaving my job at midnight twice since I've left that shop, which is the issue I wanted fixed. They also quoted me 10k for the other damage to my car, which I was already aware of because I PAID for an inspection with another shop. Now, two weeks later, I'm getting new lights on my dash and my car is running horribly, which never happened after my Walmart oil changes (though they got my cap stuck). Everything about this place is sketchy, they WILL damage your car to get you back in the shop, do not trust this business. I will be taking my car somewhere that has some business standards.

Dan was very cool to work with. He took the time to understand what…read morel needed in the transmission rebuild. I am very happy with the whole process. I am 67 and now have a truck that will last with no worries. I Highly recommended Salem Transmission for all your transmission needs. They did me good. I will definitely go back for my all my transmission care. Thank you Mikel

These guys were the best price in town and did a great job on my 2013 Honda Pilot. They used…read moregenuine honda parts and fluid.

I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Certified and I agree, Problem with door was not their…read morefault, went out of their way to fix it.

On March 29 of this year, I was driving from my home in Bellevue, WA to my sister's home in Salem,…read moreOR. When on HWY 205, my car was rear-ended in a 5-car pileup. I was able to drive it to my sister's house but knew it needed significant body repair. The next day, upon my sister's 100% recommendation, we took my car to Traditional Auto Body & Paint in West Salem. We arrived before the shop was open but Susan came to us and said, "Come inside where it is warm, to wait for the technicians." This much-needed kindness set the tone for five weeks of incredible care and patience. Jonathan Mayorga, Robert Anderson, and all the technicians paid attention to my unique/personal situation in dealing with insurance, my health issues and even getting back home. The professional expertise given to repair my car motivates me to post a FIVE STAR review AND 100% recommendation for TRADITIONAL AUTO BODY & PAINT. The initial examination of my vehicle was thorough, and details were well explained to me. I was updated frequently via phone calls and email regarding estimates and insurance coverage. The full repair of my car was completed in a timely manner, done to my 100% satisfaction, and was cleaned, inside and out, better than it has ever been. I was pleased to be given a detailed report of all the repair that was done, so that I will be able to share this with my repair shop in Bellevue, WA. I certainly do not wish the necessity of auto repair for anyone but, if the occasion does occur, I would highly recommend TRADITIONAL AUTO BODY & PAINT, Salem, Oregon. My sincere thanks to all professionals there! Roberta Mock

I would absolutely recommend this place! Needed an estimate to repair my car from an accident…read more Caliber Collisions do the online estimator, but I wanted an in person inspection. Was able to make an inspection appointment same day. Really friendly people throughout entire process! Helped me communicate with the insurance and explained everything well to me. They gave me a call with an update after a week they had my car, which I really appreciated. Car was done when they estimated. Picked up car same day they called. Jonathan and Hunter were really great to work with. They even went out of their way and fixed a pre-existing scratch, which made me really happy. They cleaned my car inside and out, which I was not expecting. Will absolutely come back. Thank you!

I'm so glad I brought my 2017 Tahoe here. I'd started noticing some oil drips on my driveway and…read morewanted to get it looked at before it turned into a bigger issue. ​As a woman who doesn't know much about cars, I really appreciated how I was treated. They didn't talk down to me or try to overcomplicate things. They pinpointed the leak quickly--it was the engine oil cooler lines--and walked me through the repair process so I actually understood what was being fixed. ​The work was done efficiently, the price was fair, and most importantly, I felt like I could really trust their word. It's such a relief to have a go-to shop where you know you're getting honest service. I highly recommend them!

I tried reaching out to several mechanics, and Nathan was the only one who helped me out. If you go…read moreto other automotive businesses, they tend to take advantage of you. This business feels like having a private mechanic available to you. He's very honest, and only charges what's needed. He'll provide pictures of each problem he finds, and you can approve or deny each one. Whether you know cars or not, you'll have a good idea of what's going on, and if you need to prioritize fixing it. Incredibly affordable, not just compared to other shops, but just in general. I was expecting to pay $1000+, and it ended up being $500. Just incredible. Such a genuine and nice guy. I had far too many questions for Nathan, but he was kind in answering each one.

I started taking my car (2017 Toyota Highlander) to Doc Brown's Auto about 6 months ago because I…read moreneeded brakes. I was very pleased with the price and the service I received. I was able to take my car in, in the morning, and have it done in a few hours. My daughter recently needed brakes on her VW Rabbit, and I took her car to Doc Brown's and had her brakes replaced. Again, the brakes were done quickly, and at a very reasonable price. If you're looking for an honest, dependable, and knowledgeable auto tech, this is the place to go. Just be aware that this isn't like a regular garage or dealer's waiting room. There's nowhere to sit and wait for your car, so you'll have to have someone pick you up and then take you back for your car when it's finished. But I'll take a little inconvenience for good, competent work and price anytime.

Trustworthy. Model customer service! And excellent value! Complete assessment and diagnostic…read morefrom bumper to bumper vehicle inspection. Doc has saved us a couple of times: from a safely hazard scam and one that would have been a money pit. My brother was able to find a reliable used car for a good deal thanks to Doc's thoroughness and expertise. He saved my daughter from pouring her savings into a masked safety hazard lemon (w/many electrical and computer issues) that would've likely had its rear wheel(s) come off down the freeway ....and I'll let you fill in the horrible possibilities... He delivers an in-depth inspection and diagnostic report. He goes over his findings with you so you know what's good, great, bad, and/or terrible about the vehicle so you can make an informed decision. He has always been quick to respond and willing to spend time answering questions.