1. Salem Five

    1. Salem Five

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    Mansfield, MA

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    Jason Evans at Guaranteed Rate

    Jason Evans at Guaranteed Rate

    (17 reviews)

    Jason provided absolutely unprecedented service during our home search in the very competitive…read moreBoston area market. To be honest, I feel it is very difficult to find professionals in any industry that pride themselves on true customer service. There always seems to be too long a delay between emails or phone calls, or perhaps a missed appointment. This is most certainly not the case with Jason. He picked up the phone just about every single time we called, 7 days a week. The reality of this housing market is that such responsiveness is necessary and can be the difference between getting a house or losing one. Jason moved quickly and efficiently on each home we put an offer on, and when we finally had one stick (others were lost to inspection issues and bidding wars), the process was easy. Jason's crew stepped in and ensured all our documents were ready for the underwriter so that the loan commitment would be swift. Sure enough, it was. I almost couldn't believe it. We have a somewhat complex financial situation with a business, another property, etc, but they handled everything with ease and offered us a number of packages with closing credits or a lower interest rate; this choice of options was great. Perhaps most importantly, everything Jason said would happen, happened, in a good way. He told us everything up front and followed through on his word. I know I sound like Mortgage Master hired me for this (they didn't), but I want to scream from the rooftops about how amazing they were. You truly need someone like Jason on your side in this cutthroat real estate market. You will be glad you went with him over another bank or mortgage company in the area.

    I have refinanced my mortgage several times before with different lenders, and it has always been a…read moresmooth and seamless experience. I wish I could say that about my experience of Jason Evans and his team. Unfortunately it has been tedious, time consuming beyond belief (closing should have happened weeks ago), constant excuses and stalling tactics. . . Documents signed needing to be resubmitted because they couldn't work within their own timeframes and had expired etc etc. Zero customer service.

    Leader Bank - Seaport Branch - Jennifer Keiser Neundorfer, Jay Tuli, Alina Ritter, and Matt Fates pose for a photo at Leader Bank's Boston Tech Week event.

    Leader Bank - Seaport Branch

    (13 reviews)

    Waterfront, South Boston

    I recently opened an account with Leader Bank, and Alejandro helped me throughout the entire…read moreprocess. He was extremely professional, patient, and knowledgeable. He took the time to explain everything clearly, answered all my questions, and made the whole experience feel simple and stress-free. The process was much easier than I expected, and I truly appreciated Alejandro's excellent customer service and attention to detail. I highly recommend asking for him if you are considering opening an account or need any banking assistance. Thank you, Alejandro, for making the experience so smooth and pleasant!

    Matt and Shannon in the Leader Bank Mortgage center exceeded all my expectations when it came to…read morebuying my first home. I shopped with 4 different lenders for an FHA loan. Leader Bank offered the lowest rate with the highest closing cost credit enabling me to buy a 3 family in Chelsea with the only out of pocket expenses being my down payment, and inspection fees. Matt was always responsive to my many, many questions/phone calls and was quick to react to issues caused by a 3rd party. Shannon is extremely thorough in her documentation, as literally not one unforeseen issue related to my finances/documentation came up, never asked for a single document I had completed a second time. I provided Matt with all my financial information up front, he told me what he thought I could get approved for and it closed. Simple as that. .

    Poli Mortgage Group - Happy Birthday, Riana!

    Poli Mortgage Group

    (24 reviews)

    Great experience. We did re-finance with Poli group. Initially, we called several loan officers…read morefor the re-finance rates, among which Poli has the best rate at 15 years fixed. So we started the business with them. The closing was extremely fast. It took us only 23 days to close!! I was told that they lock the rate for 25 days, which is probably why the rate is lower as longer locking period would require a higher cost and you have to pay for it, either through closing fee or a higher interest rate. But this locking period is enough for re-fin since their process is very fast. They did say that if for some unfortunate reason the process does not close within 25 days due to their issue, they will extend it for a longer locking period. We did not go through that pain and was able to close with 25 days! Overall, it was a great experience for us. We highly recommend Poli Mortgage Group and will definitely be back again when doing another loan.

    Poli Mortgage Group came highly recommended to us. It was possible they were just talking about…read moreChip, who is the owner. We reached out to remortgage our home (with such good rates right now!) and have barely received a coherent response. The first time we asked for 4 different scenarios (15 year, 30 year, etc) and the email we got only outlined one. The second time we asked for someone else, and he called back with follow up questions, then sent back an email. No grammar, no formatting (something that should be sent in a table is sent in a spaced out in a document that's impossible to read). I work at a IT finance consulting firm. When we send quotes to our clients, it's sent in a formatted excel doc or in a portal that they can access all the information. Our rates weren't as good as the friend who recommended us, which I understand is sometimes the circumstance, but the email's we've received have felt like no one is paying any attention. I want someone who's going to listen to our needs and hit the details right!

    Salem Five - mortgagelenders - Updated July 2026

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