I dropped my Jeep off for a look and Pete was efficient, kind, and honest about my air conditioning…read moreissue. I decided to not pay for the service and have since had the car appraised at CarMax, but I appreciated the way everything was handled.

My 16-year-old was on her own, driving our only car, when she hit a curb and popped a tire. I…read morecalled Woods Service Center on a Saturday afternoon. The dispatcher talked me through my options, even offering to have the tow truck driver take my girl where she needed to go on his way to tow the car. The driver arrived at the car in minutes, made my nervous teen feel at ease, and fixed our problem. The dispatcher called me back twice to let me know all was well. Every step of this was above and beyond. I can't say enough about what a positive experience this was. Woods is in my phone contact list now. They will be my first call anytime I need towing or auto repair.

Tim Maiden is an excellent, honest mechanic. Since I've moved to Roanoke he's the only place I'll…read moretake my vehicle.

My family has been coming to Maidens for at least 30 years. They are honest, timely, and masters of…read moretheir craft. My last experience with them happened when I took my car to another place to have valve cover gaskets replaced. It was botched so badly. A $250 price turned to $450 then it was going to need more parts and labor so it shot to $1250. Using only necessary parts and eating a lot of labor to fix someone elses mess, Maidens fixed it in a day for $550.

Tim is not only an expert in diagnosing automobile problems, but his repairs are complete and his…read morepricing fair. For over 10 years, he has been my go-to mechanic, especially for older cars. He has my highest recommendation.

Tim did an excellent job. Solid diagnostics, reasonable speed and a fair price. Also gave some…read moreexcellent tips for preventing issues in the future. Highly recommend.

This place is terrible. my car was in the shop for 3 months. Transmission getting replaced. The has…read moreto send work to other shops to do his repairs. Also, he has to get someone else to calibrate the replacement transmission. After getting the vehicle back a month later, it starts making a whining noise. I read up and it says it possibly low transmission fluid. I check the dip stick and it doesn't even show up on the dip stick. I have to add 3 quarts of transmission fluid. A few days later, my AC does not work. I take it to another shop and they tell me carrier bearing housing is missing. Likely from when they replaced the transmission, they didn't put this back on. I would highly suggest not using this place.

Great shop with the owner going out of his way to help. Took my car in spur of the moment brought…read moreit back and he and his other mechanic put it on the lift and diagnosed the problem and will be repairing it next week. Fair and honest and so helpful. Thank you Sam.

I broke down on the hwy shortly before close and they were able to get my car fixed and back to me…read morein less than 24 hours!

I stopped here half way through my 8 hour road trip because my engine light came on, Micheal…read morestopped what he was doing, keep in mind he was the only one in the shop, and checked out my car immediately. He had everything good to go within 40 minutes and even took it on a test drive. He then didnt charge me at all for his time. Truly amazing guy and mechanic.

had my oil changed there back in Jul, upon changing it myself this week I discovered that there…read morewasn't a crush washer or any washer on the oil drain plug which caused a small leak. When inspecting the bolt and the pan I found that both were stripped beyond repair. due to negligence or incompetence I now have to replace my whole pan. thanks!

I would've said they were fine before today. Didn't call when my car was ready, which would've been…read moreannoying if nothing else- but it actually meant it was left it unlocked, across the street, not even with a camera on it, ALL DAY LONG. casually told the key was in the car after I paid. They're worthless

very terrible customer service. they accepted my vehicle (05 6.0 powerstroke) and knew absolutely…read morenothing about it and should have no business accepting vehicles in that category. They had my for over a only one hour and wanted me to replace something absolutely absurd. My had a crank no issue and they called me multiple times after me requesting them look at it their answer was my brake module. After doing further research just on Google and calling multiple other diesel shops they could assure me that was not the issue after telling them to not touch my vehicle any further and I will pay for service and pick up my key very next day. once I got there the next day, their customer service was very crappy and pissed poor attitudes When I wanted to know what I was paying for when they told me false accusations on the problem I still had to pay the most expensive hourly rate for They me over $150 and in my personal opinion, I not paid over 50 for just a simple diagnosing which was the wrong information to begin with. Lastly, but not least the part they wanted me to replace well over $1000 so keep in mind what I saved and whomever could save on using ou another service shop...

I would like to start by saying we are loyal customers of BRTA, we have referred several family and…read morefriends to this location. Up until this last visit, we have been nothing but pleased. We brought our car in for a brake issue. While working on the brakes, they told us it needed a steering repair and new tires. We picked up the car and scheduled a time for the steering repair. The repair was supposed to take a coupls of days, they had the car for several weeks. I left a message for them to quote me tires while they had it, so we could possibly get they done while it was there. There seems to have been a change in front desk staff, the previous guy was also super friendly and helpful. The new person acts like he's miserable every time you call. He stated he didn't get my message but could work up a quote for tires. I didn't get the quote until I called to pay for the steering repair. We found cheaper tires somewhere else, had them delivered to the shop and scheduled a third visit in a month. The front desk person told us to bring it back the following Monday at 11 and they would put the tires on. While I was on the pone with him I told him the brake light has been on ever since they fixed the brakes, the power washing fluid container has also been leaking since they repared the steering. My husband took it in at 11, as requested and was told they thought we were going to drop it off. The front desk guy went to the back and talk to the garage staff, my husband could hear him cursing and complaining about us bringing the car in and not dropping it off. Then, my husband mentioned the brake light and he said we'd have to make another appointment. Our car has been in the garage for nearly a month and still is not completely fix. Every time we call to ask a questions, the guy at the front desk has an attitude of he doesn't want to speack to anyone, and our questions are not answered. I have never experienced this at this garage, but it is enough that we are considering a new gagrage.

Well, took my car in and asked for him to check it out. It was making a weird noise coming from the…read moreback tire. Two days later I get a call saying my car is ready and it will be almost $600.00... wait what .. I asked just to see what the problem was. What am I to do. Cant get my car until it's paid for, so I paid . Came home to discover he over charged me for parts also. What to do. Confront him, well I'm sure he's not gonna admit it , a lesson learned. Will never go back.

Needed second opinion post pot hole accident. These guys were professional and efficient. Highly…read morerecommend this shop.

I've done business with Brandon Automotive for many years and they're always courteous, reasonably…read morepriced, and highly efficient. You won't find a better auto repair shop and I recommend them without hesitation. Robert C. Ewers

Mitch and the guys changed one of my front headlight bulbs for about 25% of the dealer quote. They…read moretook me in 30 minutes after I called. They have gained my business!

Jimmy and his guys will take good care of you here. I know they will be honest with me and take…read morecare of my car. They have been "my guys" for a few years now. I don't take my car anywhere else. As a woman it is important to have mechanics you can trust. Come see them!