How can I offer such a negative review and still call it a one star? I have never in my life had…read moresuch a rude customer service experience. Anywhere. I grew up with a Mother whose 50 year experience was in one retail department store.' The owner had a poster in the back that listed the 10 Commandments of Customer Service. At the bottom of the poster was this "The Customer is Always Right." So yes, I'm old-school. A young woman named Angela brought out my online order. She said it was already paid for. I explained I needed to pay for it with a gift card I'd had 1-2 years. She kept refusing my request, as if I did not understand. She was reluctant to do a refund so I could pay for the merchandise with a gift card. I explained that's exactly what she needed to do. Her body language fully expressed her disdain for this process. She maintained a smugness throughout the entire exchange, asked me to open the package. That's NOT a standard operating procedure for customer service. She proceeded with the refund, stonefaced. No conversation, and proceeded to re-charge the merchandise. Never a 'thank you for explaining'. Never an 'I'm sorry for misunderstanding this.' Her response to my frustration with having to coax the entire process was 'What's your attitude? I'm trying to help you!' Is this the new JCP customer service? She called for her manager who was equally stonefaced. The manager Alex, like Angela, was just as reluctant to complete the exchange. She kept telling me it was already paid for. After requesting that she complete the exchange ... at least five times ... AND honor the sale price, she finally acquiesced. During this exchange, I told her that Angela was a very beautiful young girl, but her beauty did not compensate for her vile passive aggressive stance. I reiterated this several times, no 'I apologize for your experience,' nothing. When I repeated the complaint, she said she'd acknowledged it, but would not have me talking ill of her employee. Ill of her employee? A complaint does not produce a rosy glowing compliment. I gave her the good with the bad. She too was dismissive. When the altercation/transaction was finished, my response was 'I can tell she gets her customer service skills from you.' So beware this duo who doesn't understand not every transaction achieves electronic processing digital perfection. There is a human being paying for the merchandise that IS allowed a preference for how to complete the transaction. Mr Penney would be so sad. He would have NEVER protected such an impetulant excuse for a retail clerk nor a store manager. Need I say more? However the store that was built on his values no longer honors that code.

Great selection, overall clean and organized store. Just couldn't find any support staff in the…read moredepartments. Arrived at checkout with only one person at checkout. Left 20 minutes later with 13 people in line behind me waiting. Person at returns couldn't help? Cashier asked for support twice but noone helped.

Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

Nordstrom at La Cantera is one of the nicest locations around. The store is incredibly clean,…read morebeautifully laid out, and everything was in stock. I ended up needing some help finding a specific size, and the salesperson went above and beyond to grab what I needed.

Gladys was so kind and helpful! I was nervous about choosing and purchasing a wig as I am expected…read moreto lose my hair w/chemo. She was patient, gentle, and knowledgeable and made the whole process so much easier. Thank you, Gladys.

Coming from Houston I needed to find me a good beauty supply. There aren't many beauty supplies on…read morethis side of town and the north side of San Antonio so I'm grateful I didn't have to drive toooo far. Shoutout to Daily's.

Overrated and overhyped…read more Stopped in the other day while I was at the mall and while the visit was short and sweet, I was reminded of why I rarely shop at Lush. Starting with the good, the store itself was clean and fully stocked, the mixture of smells from all the tester products being used or on display was intense but still pleasant, and we weren't hounded by an associate. Well, we would have been had we not been ready to check out by the time the single associate present was finished with the customer ahead of us. I add the last point because it is a HUGE reason why I stopped going to Lush. Per an ex-employee I went to university with, employees are forced to give long spiels every collaboration or special event the store has to each customer that enters, otherwise they face consequences. Having learned this, I can't blame them when they follow me around the store until the obligatory sales pitch is over because I wouldn't want my pay docked either. That being said, it's still a hassle, and it already costs a small fortune to buy anything. For the Mario Movie Rosalina lip scrub and body spray I dared to venture into the store for it was over $70. If it wasn't for the fact that it was a gift, I quite frankly would have left without them. I could expect these prices from higher end brands, but I can't say these products lived up to their price tags. The lip scrub was the better of the two, though I've tried better lip scrubs, and the 'grape scented' body spray just didn't smell like grape. I'd say if you're really into a certain collaboration they have to offer, it might be worth it. Otherwise, I'd say do your research on skin care and body cosmetics because you can find better ones out there for similar prices and less hassle.

Of course, I recommend this place! It's my absolute go-to for bath bombs, foaming bath bars and…read moreolfactory stimulation. I left the Apple Store in North Star mall and headed straight to Lush with a foaming milk bar in mind (I desperately wish they would bring back the original milk bar though). Upon entry, the floating aroma of various herbs and natural perfumes greeted me. The employees were kind and helpful as usual. I purchased the foaming milk bar and went away from my usuals and decided to try a couple of new bath bombs. I bought the Surprised Patrick bath Bonn and a Barbie bath Bomb. I have since used them both and they were not bad but I will stick to my usuals in the future. The Surprised Patrick turned the water the same color as the bath bomb. It left a residue in my bath tub (probably the coconut oil) and after dissolving, Patrick's pants were floating in the water! That was a hilarious surprise!!! I had the same experience with the Barbie bomb...pink residue. I also decided to try their organic deodorant, Aromaco, which I have fallen in love with. I have been using this deodorant and it lasts all day long with no irritation. It smells of fresh linen-clean and patchouli spice. I LOVE It! Thank you, Lush, for creating clean, mindful, organic, and aromatic fun in the form of products. I'll be back for more.