This location has great customer service and very knowledgeable staff. The lady that helped me had awesome two toned hair and she took the time to explain a bunch of hair serums for me. The one she recommended is the one I ended getting. I usually only go to this location because they take the time to take me down an aisle to point things out. I love the deals they have here and the rewards I get because I have a Sally's Credit card. The location is clean and organized. The product variety is also pretty good because I usually always purchase a with a Pallindo makeup product! I'll be back sooner rather than later ;) read more

Sally Beauty - Ion Smooth Solutions (absolutely love!) - Cosmetics & Beauty Supply Near Me - Rch Cucamonga, California

Angelina recommended products that got the yellow tone out of my hair Will come back soon to pick out more Colors

Amanda greeted me as I came in and kindly helped me with what I needed. Even though the main item I came in for was out of stock, she was very attentive. She gave me suggestions of items that complemented the main product. Her service was outstanding and very professional. I happened to leave my headphones and called back. She was so nice about it and assured me she'd take care of them. To my surprise, she even put them in a nice small bag for me. I look forward to shopping here again. Thank you Amanda for making it a positive experience . I would have given 5 stars for customer service, but gave a 4 only because the item was out of stock. read more

Naomi was a great help with choosing products for my niece's hair transformation ! She was very knowledgeable and so kind! Thank you for all of your help read more

I'd like to thank the girl who helped me today I had a great experience actually I've been to different sally stores and this one had a wonderful employee that helped me a lot it was nice thanks girl I appreciate you ,sad thing is I never got her name and the receipt doesn't have her name either . read more

Sally Beauty - What I purchased today ! Hopefully that helps on who helped me today ! I just wished I got her name ! - Cosmetics & Beauty Supply Near Me - Rch Cucamonga, California

Prices online are different from the store, we are paying shipping costs, in the receipt we don't see shipping costs, only tax fee. I asked the lady from the store about the price, she told me that the price is different because you have to pay shipping, my question is it legal or illegal to do that? If we buy anything from Walmart or others store they don't change the price, they add only the tax fee . Of course, we get charge for shipping, if you buy online.... Is it legal to charge extra fees (shipping)? They should show shipping fees???? read more

Sally Beauty - Charge me extra, you can see the different from online price and store price - Cosmetics & Beauty Supply Near Me - Rch Cucamonga, California

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Love it. Carol is the best. My go to salon. She did a great job on my highlights. The other girls are very good also. I never had any issues here. read more

Had an amazing experience with Dorothy as she helped me find products for my curly hair. All I can say is we need more DOROTHY"s in this world. From a Business owner 90% want a genuine experience. Thank you Dorothy. -CCQueen read more

I live close by and go to this location pretty often. Always when I'm here I have a problem with them. FIRST was when I showed them trimmers that were on sale on THEIR website, they do not honor. They stated that's an online price only! Which it does not state, like most place do "online price only"! SECOND I had a coworker just recently go there and ask if they price match, however they do but only flyers. They gave her the discount but when I go there, I ask, "do you honor price matching" she said yes they do. I gave her the price but she said the lowest she can go is $90 when the discount on the flyer is $79 ( which they honored my friend discount.) I then go to the Sallys in Upland (the only Sally's I will go to now) they priced matched it for me no problem. I will be contacting corporate. This is unacceptable. read more

I agree with Stacy J. I saw some things today that were unbelievable. The cashier and manager today turned down a $50 dollar sale over .20 or they just didn't like the lady who was making the purchase. It was a question over a price difference and it was an extremely small amount and the manager would not allow for the price difference or call the other store the customer referenced. The customer was nice. I didn't expect to see that from the employees. It was crazy. I should've took video. read more

I came her to get my waves trimmed, dam it ain't never look so clean. Shaniqua the woman that fixed me up was great. She showed me how to straighten my crown up and really get them waves to ripple. 10/10 Shaniqua, you da boss read more

This store is kinda messy and items are not labeled well. Signs on the door say 75% off, but only a handful of items were on sale. I have always found everything I need at this store. There is a good selection on gel nail polish. The girl at the register seemed more into her phone than helping customers. read more

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Thanks for the Cashier she was helpful and have knowledge of the products they sale. I like the customer service. I do not understand about others who complain. People are just cry babies because they think business owe them something. In reality they don't have a heart for business owners they just selfish and think of themselves. read more

I love the hair color i bought at this place , it's my first time doing it DIY. I Mix pink purple and the Blue together look like a rainbow it's nice hair color the only thing it's I need a lot of them because I have such a really long hair 6$ each I probably used 8 of them on my hair but it come out nice. I used 4 time bleach one time toner. my hair color was black read more

Shout out Adriana. Gave great advice on products and how to get my dark brown hair to the lightest grey possible and it worked fantastically! Give her a raise Sally. read more

Thos store is horrible. The girl working this particular store was unfriendly and unhelpful, and acted like I was interruptin her stocking to find something and ring me up for it. I will be taking my business to the Pomona store (which is out of the way on my commute home, but WORTH being treated like a human being) from now on. read more

I am not very knowledgeable in dyeing my own hair, I was used to going to salons and having it done professionally before I lost my job. :/ Coming here, I was instantly greeted and asked if I needed help. I showed a few pictures on my phone what color I was looking for, and I was being pretty specific since I'm new to the DIY for hair. The girl that helped me was very honest and thorough, and showed me different products and options I could try. Prices are very reasonable, they have a huge selection of every day items and harder to find things that the local grocer/drugstore doesn't carry. I would come back based on the excellent service alone! read more

Malorie from this awesome Sally's is just amazing... She is always so helpful and she always has answers for all of the products I've ever asked or inquired about.. She is an asset to this company.. I keep coming back due to her incredible knowledge and great customer service read more

Horrible Customer Service by far!! I walked in the store behind this nice black lady and the customer service reps acknowledged me but not her. She went on to get her items and so did I. She made it to the register first with items and I was shortly behind her, the reps acted like she did not exist. They rang her up and the lady left. When I got to the counter the rep perked up and asked if I found everything ok, did I have a sallys card etc... The black lady did not have this experience. Hmmmmm! These reps need some retraining on what good customer service means, and how to delivery it to all customers . read more

Haven't been to this location in a while & when im there i get "okay" customer service, when im there i keep that employees attention ON ME til i understand & am satisfied to finish my shopping. Tho it must depend on who & their mood (we're only human but businesses must learn to change to positive & knowledgeable attitude upon beginning work. KEY to any neg. experience here/anywhere, keep their attention on YOU, dont let them leave your side til they've done their job & you feel satisfied. read more

Price Gouging during Covid19!! Went today to buy hair products. Of course we are not allowed in the store and business is conducted from the door. I asked the sales person for a pair of gloves in which she replied "They're only sold individually." Never did she mention they were $3.19 a Pair!!! On line a box of gloves/100pr are. @ $11.00... So for 4pr. Of latex gloves I paid @$12.00!!!!WOW. I've never paid so much for 1 or. Of gloves there. Shame On You!!! read more

The girl who help me to get a professional hair clipper did a good job recommending me the EnVy Prof. Hair Trim. It work so good. And good job for the girl doing a great Customer Service. I recommend this place read more

Well, I noticed The last time I shopped here their customer service was not that great. There was a young lady with long pretty hair that helped me with a purchase. She was probably one of the rudest unhappiest person that ever worked at Sally's. I mentioned that to the manager of the store and I'll she did was smile. So, I decided to right here on yelp. If customer service here gets better I would come back to shop here. Otherwise I would rather go to the one in Rancho Cucamonga. read more

This location is terrible. They have a loud radio sitting up on a top shelf, blaring bad music. It made it really hard for me to concentrate on what product I was there looking for. When I was ready to check out, there was no one at the register. I heard two employees at the rear of the store talking..I waited. Then I walked back there to let them know I was ready. I walked back to the register. And waited some more, while they continued to talk. I finally dropped my items on the counter and left. It sounds cliche, but customer service is very important for small businesses like Sally. I can buy beauty products pretty much anywhere; I went to Sally to avoid bad service. Got it anyway. read more

Just going for lashes since Walmart and Targets are always out/stolen the price is f*ckin ridiculous!! Over $6 gag me!!!! Aside from the price I like the store and the clearance always have some type of make up in my shade. read more

If I could give them a zero I would! Every single time I come here the staff is completely rude and not helpful at all. As with almost every thing that has to do with beauty, it's about finding what works for you! Tried several things from Sally's that just didn't work for me and every time I go to return/exchange and the girls are SO rude. Their bad review has built up over many many trips to Sally's and always getting poor service. Not to mention, the ASSISTANT MANAGER is terrible. I honestly don't know how she got her position because she's the one I see all the time and she is by far the rudest. I go to this location because I live literally down the street but I'm definitely going to spend my time and gas to go to the Upland location they're so much better. Thanks for bad service yet again Sally's. read more

Some of the staff are rude the girl at the cashier that help me up was rude not talkative my number came up twice let her know that I did not know the other person and she just said well it's there there's only one girl there that is nice everyone else if you ask a question they treat you like you're dumb and I've been here plenty of times read more

I recently went in to buy some gel nail polish. I went in and the girl working seemed like she had more important things to do than answer my questions and I was the only customer. I settled for 3 polishes because they had a buy 2 get one free which was good! I came home and one of the colors wasn't what it said it was( not the stores fault it was the polish manufacturers fault) and the top coat I purchased was completely solid. So lesson learned... open the polishes before you buy them to make sure they are the right color and they are not super old and solidified. read more

this place is absolutely terrible! horrible service and its funny because the horrible woman who helped me was THE MANAGER! when i asked her to ring me up she gave me the worst glare and it was a if i were bothering her to do her job. i left my things and walked out. theyre always out of what i need so i make the extra trip to the one in Rancho, by the wal mart to buy my 7 stage bleach! read more

I am so upset, I have been contacting multiple sally branches for the past 3 days now consistently and not one of them is answering and if it doesn't just sit there and ring it gives me the disconnected tone. You mean to tell me I can only order for pick up through the phone but you're not going to make sure you have employees to actually answer the calls? read more

This location is alright, at first the woman didn't look too thrilled to help me with my questions! Which as a parent makes it a little uncomfortable. I wouldn't go back to this location but will go try another one. The prices are not too bad either! read more

Wow, I am so surprised by the bad reviews. I've been going to this location for years to get all my hair dye stuff and misc. hair care products. I can't recall ever really having any issues. The staff makes it known they're there to help, product is almost always in stock, and the sales are great. Add in membership pricing, and its pretty good overall. I'd say my biggest gripe is the company changing the packaging of the after color treatment. Large bottle vs large squeeze tube. I like to dilute the cream and this new tube packaging makes it nearly impossible. The formulation seems to have changed a bit too but it still does the job. I just bypassed the packaging issue by reusing a bottle from the previous version. Love their Ion line, though. I get a lot of compliments on the rich color it produces as well as how shiny and soft my hair is. I got away from the Ion developer and started using the "Salon Care" brand developer. It's less harsh and my hair wasn't as dry after rinsing. Overall, love the products, no issues with the staff or location (aside from that loud bird recording outside), and will continue to go here for my hair coloring needs. read more

Sally's has what you need and when you need it. If something's out, they usually have more in the back too. It's always clean and organized. The only downside is the workers aren't always the most helpful, but they're usually pretty nice. All around a great location. read more

Always a great experience at Sally's. I have been coming here for years. Never a problem and I love they always ask for ID when using credit card that is comforting they are looking out for ones safety read more

I always go to this location and some girls are really nice and others don't want to be bothered. I had a horrible experience with a girl the last time I was in. I was returning two bottles of two different brands of developer. The girl smelled the bottles and said one was not developer. I said, how is it not?? She just kept saying it's not. I went and got one off the shelf and put my finger in both and said these are the same and they smelled the same. She said to go back the next day and talk to her manager! I said no way this is ridiculous and don't appreciate being accused of stealing. She kept having a smirk on her face. I showed her both of my fingers turned white from the developer. She finally did the refund. The whole point was me being accused of stealing for no reason. read more

I say I like to try things at least twice...well, today was my second time coming in to this location. I came here because the drive is less for me than going to the one in Upland. Terrible customer service here both times, the gals at the register continually mumble when they talk to you, the manager is quite rude to the employees, and you have to be mindful of the prices when things are being rung up because the register doesn't always honor the sales price that is listed (both for regular and Sally Beauty Club buys). I won't be returning to this location. read more

BEWARE WHEN SHOPPING HERE! I came here on July 17th, 2018 at 9:37am. There was a brunette working the cash register. I came in and first thing I asked was what volume of bleach would be less damaging to my hair (I'm a blonde, and yes I'm aware the bleach is damaging non the less) and that could give me a more of a lift. And the girl at the counter told me everything was bad, it won't bleach my hair, seem like she didn't want my business and I've been coming to this particular Sally beauty supply for years!! I couldn't believe that she was actually being not even the slightest bit helpful instead she was saying that every product was extremely bad for my hair. Obviously she has never worked in customer service before or doesn't know how to deal with people. That woman needs to be let go asap! You're supposed to provided GOOD CUSTOMER SERVICE, not shoo your potential customers out the door! read more

I was able to find exactly what I needed here with hair color and after color treatment. Whenever I need any hair products this is the place I go to! read more

Sally's have been sending me emails for months to renew my rewards membership. And even offering a free gift when I renewed. And last week I received 30% coupon which expires today. So I decided to come in and renew and get something that I was running out of. The cashier seemed a little confused, yet really nice, about how to take care of the transaction. She then called an assistant manger over who came to help out. I wasn't understanding myself what we were doing and thought I'd have to do two transactions, but the assistant manager seemed really annoyed with me and my confusion, and what seemed like the last straw when I was trying to clarify something, she snapped up the product to go check out the price on a different register, while rolling her eyes, and I was simply shocked at her attitude. At that, I told her I understood what was going on, and thanked them for their patience. The cashier was continually pleasant and patient, but the assistant manager was rude, short tempered and basically horrible at customer service. I work at two restaurants, one of them very high end. If I treated my guests the way I was treated, I wouldn't have either job. I'm not looking to get anyone fired, but a class in customer service, and treating your customers with kindness and patience and appreciation for shopping at your store is very much needed for the people who are running this place. I've just read a couple reviews on here, and it seems I'm not the only who has had this problem. I hope the powers that be will start taking notice. In this competitive business world, this is just unacceptable. And I might just have to drive farther to another Sally's instead of the one a block away from my home if I ever have to deal with this again. Or I could just stop coming at all. :( read more

Yeah last time I will ever go here the girls here are so rude you ask for help and they give you attitude like are you serious? I understand if you don't know the product then say so but for them to be rude and have attitude is just not neccasary... Really need workers that like there job! read more