I just wanted to come on here and say that I had a great experience shopping at the Ontario Mills Planet Beauty their customer service is so amazing. The girls really care about your needs and they had many options and selections to choose from. I would definitely go back. I was I was helped by the sales of associate. Her name was Skylynn and she was really sweet and helpful. read more

First time in this store. I was greeted by Valerie, she was very nice and she gave me great advice on Jack Black products. I will definitely be coming back to restock. read more

At entrance #6 same location as Rain Forest Cafe , saw a sign that states Nancy does eyebrows in the back. Asked an employee walking towards us, how much for eyebrow threading ? She didn't utter a word to us, just pointed with her index finger towards the framed price list up above by the glass window. We continue in the store to peruse through their selections of hair brushes , hair dyes , lotions, hair care products in the back section . They carried , Derma blend , smash box and Morphe brushes and makeup. Prices are competitive with similar type business. read more

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I've been coming to this location at the Ontario Mills now for about 10 years. The manager, Valerie is a godsend! She knows her stuff! Whenever I have a specific need for my hair or skin regimen, she's my absolute go~to! Her customer service is definitely not basic. She always goes above and beyond with helping me and is patient with all of my questions. I've had a few products discontinued and I wouldn't have know it without Valerie informing me. Can't thank her enough for helping me look my best! Another reason I shop here is that they stay on top of all the new products! read more

Came back six months later and it's nice to see same people working with outstanding customer service. Thank you Valeria for answering all my questions and taking the time to explain things to me. It's worth my drive evey time.. read more

Staff was very helpful and knowledgeable with an item I was looking for. Worker Valerie definitely made everything it easy for me.

If it weren't for the deals, I'd give this place one star, but damn! Everytime I'm in town I come by this store and 9 times out of 10 there's some ridiculous sale going on. I've scored my Enjoy hair care products for cheap here and yesterday they had a happy hour sale where it was buy one get one half off or buy three get one free. My only complaint are the employees are out to lunch (figuratively) every time I go there so here are a few suggestions: 1. Make sure you're up front with them and make them answer your questions. 2. Literally throw your merchandise on the counter so they know you're ready to pay. 3. MAKE SURE TO CHECK YOUR RECEIPTS! I got jipped on the sale yesterday and had to go back and tell the girl she charged me 20 instead of 50 percent off! She gave a half ass apology. 4. Don't expect to get a refund. Store credit only. read more

They had a great deal this week buy 3 get 1 free mix match men's products. Gaby helped me find different pomades, can't wait to try them. Will return! read more

just now Upset that they did not allow me to return my foundation. I tried returning it literally in less than a week. They said they don't do refunds which I was never told in the beginning! If I would've known, I would've never came here! Only store credit ...I never shop here it was my first time. read more

Right now they have a buy 3 get 1 free promotion - so I took advantage of that. I often have issues finding a foundation that fits my skin because I'm an in between colors and very pink undertone, but they actually had something that was a spot on match, so yay. Things I liked: Everyone was helpful The attendant tried a bunch of different make up on me and took her time to color match me. Got recommendations on skin care products and not just makeup Things I didnt like: The attendant let me leave with half my face covered in make up and didnt give me a towelette to wipe it off. The attendants don't sound like authorities, I'd recommended product training. read more

Thank you so Gaby marquez for explaining what the best moisturizer for me skin is It has made the world of difference Murad hydro-dynamic quenching essence is the best and so are you I will send all my friends to see you for sure Thanks again Helen read more

I had the best shopping experience today Erica was amazing when color matching me and helping me chose the products I needed she has the best attitude and was so nice and kind to me definitely will be coming back just because of her !! read more

Valerie went above and beyond to provide the best customer service!!! Answered any questions or concerns!!! A+++

Planet Beauty artist Valerie and Colleen are simply amazing!! I stopped by to get my mom a makeover. The second we walked into the store they made us feel welcomed. They took their time doing her hair & makeup and engaged in conversation with her. My mom walked into Planet Beauty having a bad day but left feeling like a million bucks. You can tell these ladies truly enjoy what they do and we appreciate your kindness!! read more

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Find things you can't get at any regular place or grocery stores. Prices are quite high but is worth to shop in here. The only thing I just wish they have some sort of discount for first time buyer. I will go back near future read more

I recently purchased a shampoos here at this location and I was surprised they were on sale and good brand thanks I will in the future purchase my cosmetics here thanks. read more

So happy with the service ! Valerie was so helpful! As we walked in always greets with a smile and very knowledgeable about her products. Went in for one thing and came out with more I loved her hair and she showed us how to do it! We bought the Amika waiver as she did my hair to show me the product. So happy with her customer service Thank you Valerie!! read more

I have been needing to buy a new curler. I have long/thick hair and curling my hair takes FOREVER! I went to Planet Beauty to get some advise on the latest and greatest. I was fortunate to have Valerie help me. She knows her products! Super knowledgeable, sweet and relatable. She sold me the Beach Waver Pro and I couldn't be happier!! I used it tonight to curl my pony tail to test it out. 15 mins!! Seriously. Cut my time easily in half! I can't wait to try it out with my hair down. Thank you Valerie and the Planet Beauty girls!! You're always so helpful!!! ...on a side note Valerie also did my daughters make up for Prom in store and it came out amazing!! Love the energy and passion these ladies have for helping others! I have now been using my Beachwaver Pro for 2 years! I can't imaging curling my hair with anything else. This Ontario location is the absolute best!! Hands down the best staff. Valerie, Colleen and Alexis are the best!! They always take their time to help me find just the right products I'm looking for. read more

I went in about a week ago to shop for a variety of makeup products. I am certainly not cut out for shopping and always feel a little overwhelmed as far as where to begin with so many choices in front of me; however, my son's wedding is coming up and it was a necessity. Val came to my rescue. Not only was she super friendly and approachable, but also extremely knowledgeable! She never rushed me or pressured me, but only gave lots of her time to help me make some good choices. I will definitely return to this location (which is about 25 mins away) just for Val, even though I have one less than five minutes away. Highly recommended!! read more

Had a great experience. Special thanks to Christina for helping me out. She had great knowledge about the mens products. Would definitely shop here again. read more

I have been calling and calling today for a stock check on Lime Crime hair tint dye, before I make a drive to the store and I never got an answer. I called around 3:20 and right now @ 5:26 i get no answer still. Is the phone disconnected? read more

If you're a fan of makeup guru videos on YouTube and you're looking to find the perfect way to achieve those eyebrow goals, or get that sweet cheek glow from cosmetics, this store is calling for you. It is overwhelmingly approved by most women because it is crowded with the most upbeat makeup products and shampoos. They are having a sale of two shampoo bottles being 25% off! So 90$ for two bottles, as of today. (Cant promise you the sale is still active by the time you read my review but okay.) A lady was trying to convince me to purchase a new shampoo and conditioner from Ava. This store runs their prices for the upperclass and I mostly just bought an expensive hair oil (41.52 with tax!) the whole store was really great. read more

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The staff is super friendly and helpful, however, this place does NOT provide refunds if you are dissatisfied with a product and they will NOT exchange any cosmetics purchase if you are unhappy. They will exchange some stuff for store credit only, which is completely inconvenient if you change your mind on it. I have always shopped at Sephora and decided to give this place a shot but their return policy needs to change, otherwise they'll always remain being the underdog. read more

went in for a good shampoo, & to get a shade match for my foundation. gabby was able to help me out!! she told me the differences between moroccan oil & ava hair and what it does. she knows exactly what she's talking about & made my visit worth going in for. she helped me out with the frankie rose foundation. i absolutely love it!! thank you so much for your kindness. i'll be coming in much more often read more

For eyebrow threading, this place is my go to after work. I work in an Ontario warehouse and come after work most ends of the week to get my eyebrows threaded. They have never disappointed. Are very gentle but detailed and fast. read more

On 11/20/15 went to Planet Beauty with my Groupon coupon to purchase some blush. Valerie was very helpful and knowledgeable of all the make up lines. Will definitely will return to Planet Beauty in the future. Great job Valerie. read more

This is my first yelp review. I never leave comments on how I am treated but after going to here yesterday and was treated very rude and unprofessional I feel I needed to do this. I have shopped here before and was always treated nice by Alex, Paola and the manager. Alex even showed me how to do my brows different. But yesterday was not the same. I went in at opening because I needed hair dye and have a Groupon that is going to expire. First she opened late and me and other girls were waiting to go in. When I needed help with my hair dye I told the girl that I had a Groupon that I needed to use and she was super rude and made a big deal about it because I was using a Groupon and she said not all planet beauty's allow Groupon on hair dye. I used it before here. She ended up leaving me alone and leaving to the back and didn't want to help me at all instead of trying to help me use my coupon on something else that is ok. You can tell she gets something out of her sales because she wanted nothing to do with me or my Groupon. She's very rude and unprofessional. I understand there are rules to Groupon but again I didn't needed to be treated like I was nothing in that store for having a Groupon. The girls here are always super nice, but yesterday the one who was there in the morning needs help learning how to treat people who want to save a few bucks nicer. Just cause I have a Groupon doesn't mean I am cheap and that is how she made me feel. I ended up leaving without buying anything. I'll just let my Groupon expire or wait til I see the nicer girls. read more

Love this place!!! they have great sales and awesome events for their customers The staff there are all super helpful!! Gem of a store In the mall read more

Valerie was amazing! Walked in not sure of what I needed, she gave me great recommendations. She helped my daughter feel like a brand new girl in like 10 minutes! Planet beauty has a new life long customer specifically for this location. Valerie is amazing I couldn't say anymore great things about her! read more

This place is the absolute best! I'm new to makeup and have always avoided beauty stores because I've always had bad experiences at stores such as Mac. I came to Planet Beauty because tomorrow I have a wedding to attend but I recently had some acupuncture and cupping therapy that left dark visible bruises that need to be covered up. The employees were so helpful and kind. They answered all of my questions and even taught me how to best apply the makeup to look natural. I will definitely return and recommend this store to others. read more

So in love with planet beauty. I came because I noticed at another location, this store carries morphe as well as violet voss!! 2 brands in which I love so much but can't find very often without purchasing online. I dislike purchasing online because I like to see what I'm buying in person. When I came in on Friday May 18, all the girls were wonderful and ready to help and answer any questions. They were very informative and knowledgeable. They let me know about current promotions as well as a nice skincare demo they were having later in store. Will be back :) read more

Had very great service from Valerie she's so sweet and helped me match my shades to find the correct concealer for my face love her energy she worked very professional with me read more

I love shopping here!!!! Valerie and Colleen are so informative with any product I have questions on. They go above and beyond to help me make good choices in my facial products make-up or hair products. I even stop by just to say hello. I appreciate them and their customer service. read more

This place has everything! And if they don't have it they order it for you! They have everything from hair products, cosmetics, face products, hair tools, accessories and more. The staff is super friendly and knowledgeable. Especially Valerie and Alex. They are always available to help with excellent customer service. I highly recommend a visit. You won't be disappointed. read more

Awesome Lady's there customer service has been wonderful for 2year. I give them more then 5 star plus , very helpful for me ! I don't feel comfortable going anywhere else . Special thanks to the two amazing lady today was valerie and colleen they deserve a recognition. I hope there manger see this and give them something. read more

So, I completed a review early this month re: an experience here that was disappointing bc I really like this store and I had been coming here for over 10 yrs to get my hair products. I had been turned back when I tried to exchange or return a product. Since then I was contacted by the training manager who was super kind. She apologized for the misunderstanding and allowed me to return the product. I was also provided with these gifts (look at pic). When I went in today for my gifts I saw the friendly and frequent associate Candie who right away recognized me and apologized again for the experience I had in the beginning of the month. I cannot emphasize how thankful and appreciated I feel by this company. I will definitely continue to shop here. Thanks Breean (Training Manager) for reading my review and ensuring that things got fixed. read more

Planet Beauty - PB made things right! Thank you Breean (Training Manager) for reading my review & thank you Candie for the friendly service. I 3 my gifts! - Cosmetics & Beauty Supply Near Me - Ontario, California

This was my first time visiting planet beauty and it will definitely not be my last! From the minute I walked in I was welcomed and asked if I needed help looking for anything. Gaby happened to help me out and she was absolutely AMAZING!!! She helped me pick out product that is unique to my skin color and type. read more

LOVE LOVE LOVED THIS PLACE ! Got my hair done by Valerie and she's the most nicest person I've met , soon to be getting my prom hair done from here definitely 10/10 place I recommend and definitely 10/10 recommend getting Valerie to do your hair also ! read more

**FOR ALL MEN WITH HAIR LOSS** first of all, let me start by saying that this experience not only made my day but changed my life!! VALERIE & GABBY took the time to explain to me exactly what i need to do about my hair loss and it was amazing!! they both made me feel so comfortable by being discreetly professional and insanely informative!! they are trained specialists in hair loss/regrowth amd had all the answers!! i am so grateful and had to write a review because i know other men wish they could actually speak to someone with the an they are both train specialist and hair loss/re-growth. i am so incredibly grateful and had to write a review (which i never do) because i know other men wish they could actually speak to someone with the answers they need for their own personal experience with this issue. i know that most men probably will not even go into the store due to the nature of its products being primarily not aimed at them and this is why i feel like i need to spread the word about these two amazingly awesome women. i'm telling you right now go see VALERIE or GABBY at PLANET BEAUTY in the ontario mills mall!! THANK YOU GABBY!!THANK YOU SO MUCH VALERIE!!! you guys legit made my day!!! thank you thank you!!! read more

Planet Beauty has extremely great customer service . The girls have always gone out of their way to answer my questions and be so helpful. Thanks guys for all of your kindness and I'm always greeted warmly! Thank you !! read more