This Bath & Body Works location is smaller than most, but has all the same stuff. Tons of people working, and the line to pay moved quick. The one thing that I really liked about this location is that no one bothers you while you're looking around. That's a big plus in my book. Let me browse in peace...lol! On this particular day though, I only needed new wallflower plugs. There were a bunch to choose from. Found what I needed, paid, and was on my way in less than 15 minutes. read more

This location needs some real training on how to speak to customers and sharing information. I went into the store today do a price adjustment on wallflower refills, and the cashier/manager told me that I already got it for a discount price. I said that's not the discounted price, so she went to walk to the table and scanned the item and it was cheaper when I first bought it. She had to calculate it with the calculator to see how much it would be, and she couldn't still figure it out. Then she told me that price adjustment wouldn't happen because all products are final sale. I said show me a sign that says all items are final sale. Then she took her words back, and then asked another cashier if she is doing it right. The other cashier looked clueless, so she asked someone else to help her do it who is a veteran of that store taught her how to do it. I honestly don't think I will ever shop here again because I always go to Victoria gardens because the workers there know what they are doing. I honestly think the Terra vista needs a new manager or retrain staff members. read more

My daughters and I love Bath & Body Works. We typically use their Black Friday sales to stock up on our favorites and try out some new favorites. This year wasn't any different. They had a fabulous Black Friday sale going on this year--Buy 3, Get 4 Free on everything in store, mix and match. We saved over $70! The staff is always so helpful and kind. Thank you so much for such a wonderful experience! read more

I love my Bath and Body Works! I always come when they have big sales and try to stock up on the products I enjoy. The staff are friendly and helpful. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

As I walked in, Heidi greeted me and asked if I was looking for something special. I appreciate that she wasn't pushy. She found the items that I liked and then she went to the register to help other customers . I noticed there were two other employees just talking to each other and I went by them to ask question, they didn't even acknowledge me they were so busy talking about their weekend, as Heidi was helping another customer. I ask her my question & and then went and bought my items. As I was leaving the 2 employees said "have a great day" I thought to myself, Heidi was doing everything. So I appreciated Heidi's help and patience. read more

This is by far the worst Bath & Body Works location I've ever been to. I'm a very frequent shopper. I've visited stores from San Diego all the way up to San Francisco, and this one stands out for all the wrong reasons. The staff is consistently unfriendly, and I've never once been greeted upon entering. The overall energy in the store feels tense and negative, and it's clear that this comes from poor management. I've overheard managers speaking to employees in a condescending, harsh tone, especially toward what appeared to be new hires or trainees. It's uncomfortable and unprofessional to witness. On top of that, when I tried to exchange a damaged online order, I was met with zero understanding. The managers refused to do a simple even exchange and instead tried to give me the lowest possible credit value for the item. The entire situation was handled with rudeness and no sense of customer care. Bath & Body Works has always been one of my favorite brands, but this location completely misses the mark. If I could give it zero stars, I absolutely would. read more

I called the store on the phone to find out the price of their hand soap. I knew I missed the $2.99 sale. The person who answered the phone said the soap was $3.50. When I got to the store, I waited in a line while 5 employees conversed about trivial stuff (it would have been helpful to open a second register) When the cashier finally rang up my order, the soap rang up as $5.50 each. I walked out. I will buy the soap at another location once my supply at home is totally gone. This is not the best location. read more

For the most part, this store's selection is usually okay. My recommendation- go super early on days they have promotions. Showed up to buy dollar hand sanitizers and they were completely out. Disappointing. Parking is a mess as it is the holiday season. Service was quick and they were nice... read more

Unfortunately, I'm not a big fan of this Bath and body Works. It's in a great location with plenty of parking and the staff are very friendly. The store is well kept but every single time I go in there's only one person at the register. I usually see so many employees there walking around, but I never seen more than two people at a register so I always have to wait in line for a while because the cashiers are usually so friendly They talk so much. That being said if I'm on a lunch break or anything I won't go to this location no cashiers not a good place. If you're in a hurry. Two stars. read more

Everything went great! The girls working were amazing very friendly and very helpful I really appreciated them making sure I alright and had what I went in for & they weren't pushy at all like some other stores that expect you to buy one of everything just bcuz a person walks through the doors of a business. I really enjoyed myself walking around and having someone that worked there near by in case I had any questions. read more

Some employees are very pleasant but there's this one lady who was very rude and disrespectful to a non English speaking customer and refused to seek an employee who could help. So, when I stepped in and helped the elderly non English speaking customer it made her more upset, once that customer left and she was helping me she thought it was okay to still bad mouth that customer not being able to speak English and she feeling rushed by her. read more

No wonder why they have such low reviews especially the recent ones. I went earlier this week to exchange some items my sister & I got for Christmas as a gift. I was not able to come in early since I've been sick. Didn't think it was going to be a problem. I just could not handle the smell of the Vanilla Beal Noel scents. We got quite a bit of products and just wanted to exchange them for a different scent. As soon as we went in, we asked one of the girls if we can exchange them showing her the products. She said we could exchange or get store credit. We went to the register, the gal in the white tee and black glasses with her hair up didn't even greet us and rudely said she needed to ask her manager grabbing all the products from us. She came back and said we could only get stuff that are on sale or get store credit for sale price. The satisfactory guarantee is no longer valid because the amount we got for store credit is unbelievably underwhelming. We received for Christmas: 2 body washes ($18.95/each), 2 body mist ($17.95/each), 2 body lotion ($16.95/each), 2 room sprays ($8.95/each), 2 hand creams ($8.95/each). That's worth $143.50 before taxes and we get $41 in store credit back! INSANE! Terrible customer service. Just because it's "old packaging" (2 weeks later lol) we couldn't even exchange anything and could only get 2 products worth with the store credit. read more

Store is clean, small and popular which equates for a long line of early bird ladies. I'm not a fan of this store because it is ridiculous to drive by and see a sea of people lined up for half off 3 wick candles all the way around the block. I ordered my candles online and I've been to bigger Bath & Body Works stores with little to no lines inside the mall. The employees were great and I bought a bottle of the original scented sanitizer spray, but if you're trying to avoid COVID I would suggest ordering online. read more

This is a great location, they are friendly and attentive. We were greeted at the door by Susy. She helped me figure out the online coupons I had. She also said what was on sale. We tried the new fragrance Gingham. We both liked it and each got a spray and lotion We also like the app. It helps keep track of your spending and rewards. read more

Bath & Body Works - Huge variety of travel size - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

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I am a retail manager for over 33 years. I called the store in Rancho since I work in upland and on my way home thought I can check on a product if they have it in stock. I have over an hour drive to get home so I thought this would save me some time . The girl answers the phone by saying hello .. not bath and body works... I confirmed where I was calling.. I asked if she had this product in stock, the reply was I don't know were having sales right now and things are selling out . You would have to come in to see for yourself. I told her I was just hoping you can check because I'm an hour away from home and was trying to locate the product.. she tells me I can see if I can get someone to check for you... I then was just to frustrated at this time I told her not to worry I will go the rialto one which is further out for me than to shop where I am an inconvenience rather than a customer. read more

Horrible experience in this store location today. After being approached by a pleasant associate my group of 3 were followed around by a different associate making our shopping experience unpleasant. When I went to check out I was told by cashier #3514825 to stay behind the plexiglass after she stood to the side of the plexiglass. No one else was told this but me when other patrons stood exactly where I stood. I was offended because she (the cashier) wasn't behind the plexiglass but told me to step behind the plexiglass after talking with me next to the plexiglass. She even handled my cell phone to scan my rewards and handled my purchased items. Go figure... These two associates made me feel like they were racially motivated. Please train these employees better!! read more

This Bath and Body Works is located in the Terra Vista shopping center near Payless and Ross. I like this store because it is not in a big mall. It is super easy to get in and out without dealing with the crowds. There is plenty of parking near the front of the store. This store has a good selection that is not too picked through. I can always find what I need in this store. The ladies that work here greet you when you come in and are very helpful. The store is neat, clean , and well organized. This is one of my favorite locations. Pros: Easy parking No crowds Good selection Friendly staff Cons : I buy too much stuff here :) read more

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I've always liked Bath & Body Works and their products. I've been using their lotions, body sprays, hand soaps, candles, and lip glosses since I was in High School. My favorite scent is still the Japanese Cherry Blossom. LOCATION: I think it's pretty awesome that I don't have to be inside a mall to shop at Bath & Body Works! This store is located at the Terra Vista Town Center on the northeast corner of Haven Ave and Foothill Blvd. It's actually a little hidden so just remember it's to the left of Ross (Dress for Less). CUSTOMER SERVICE: Service has been "okay". One time I was ready to check out and was ignored for a few minutes. Another time, I was greeted immediately and asked if I needed any assistance. The most recent time was pretty chaotic and none of the staff seemed to be helping anybody. They were stocking the shelves and trying to control the line. SALES/COUPONS: I've been to this particular location a few times now and a few weeks ago bought the large 3-wick candles (on sale 2 for $22). During that visit they gave me 3 coupons including one for 20% off my next entire purchase. Over the weekend, I came to buy a bunch of their holiday scented lotions (Vanilla Bean Noel, Winter Candy Apple, Twisted Peppermint, & Frosted Wonderland), hand soaps (Vanilla Bean Noel & Winder Candy Apple), and body wash. (many of them are $12.50 at retail price). I'm glad they have a section for Men. I got the "2 in 1 Hair + Body Wash" in Whitewater Rush and Mahogany Woods for gifts. They were having a sale on lotion, "Buy 3, Get 3 Free" and also their Hand Soaps were $2.50 each (original price $6.50). I bought a bag full of items and used my 20% off coupon on top of it. My receipt said I saved over $148! We were here around 10:00AM and the place was getting pretty packed. They had these large red dots on the floor to help control the flow of the line for people wanting to pay and check out. It's hectic because it's nearing Christmas, but usually this location is not very busy. 213/100 Reviews for 2014 read more

Came here on Black Friday. Had a line of course but what would one expect. It moved graciously so it's fine. The ladies at this location are tons of help and so kind. Love all the deals they had for Black Friday. It was amazing. read more

Terrible service at this location. Business hours are 10-7. I arrrived at 6:38 only to be turned away. There were a few shoppers in the store but myself and another woman were turned away and then this sign was placed. No explanation other then they were closed. Very rude read more

Bath & Body Works - Closed 20 min early. - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

I was there to shop today and this rude cashier has "the grinch" attitude like she hated to be there!!! Very bad customer service! I love bath and body works but why does this company hires people who could tarnish their brand! Now watch out for this branch because it might ruin your shopping! read more

If you've been to one bath and body works, you've been to them all. They have soaps, lotions and sprays to help you smell good. Case closed. I am writing this review for one reason and one reason only...Cassandra. This lovely, gem of a lady was the most pleasant, kindest person I have ever come across at this location. She had a great personality and reminded me to use my app and to look back at my emails for a $10 off $30 coupon. Ever since I downloaded the app, I have completely forgotten about the email coupons. But Cassandra was there, to hold my hand and guide me along the way to savings glory. Make sure you get the app and sign up for email reminders. Also, the holidays are coming up so get ready for their candle sale (I think candles are $11) in early December and Black Friday where you can use multiple coupons in one transaction. Peace my good smelling humans! read more

Was suprised to find that there were two one star ratings. I did find it a bit odd that they did not have any photos to the names and were posted within days of each other...hmmm. My experance has been nothing but positive. They have always been very nice and helpful. Many of my friends have all experanced the same great customer service. I have found that the store is always busy, which tells me that they must be doing something right, otherwise why would people still be going there? Great job BBW I will continue to tell my family and friends about your overall great old school customer service something you don't see anymore. read more

I came today for the sale and was not disappointed at all! I also needed help with a big return PLUS some more purchasing and felt so bad for needing so much help but Audrey was so kind, patient, and extremely helpful thank you so much Audrey! read more

They will closed earlier then there times say. Pls be there really early! Exspecially if you are like me and drive far to get a item. And, find out they have closed! You guys need to update your hours and calls so people can pick up there orders. read more

Great customer service Great savings Great product Love the store The one in Campus They're so helpful Thank you read more

I have been to this location three times. My last two experiences were exactly the same even though the staff was completely different. Complaints: Staff doesn't know the answers to any questions. Today for example, I asked "how long does your sale on candles and body care last," and the response I got was "there's new coupons every day so I wouldn't even know." She didn't even try to look it up and not once did she make eye contact with me. I brought in my own bag and she literally tossed my bag aside to the point where it nearly fell off the counter. Then when she was done running my card, the receipt printed out and she walked away. She didn't say thank you, have a good night, no sign that she was done with the transaction, I grabbed my own receipt and had to ask loudly "are we done" and she looked at me like I was bothering her and rudely said "YES!" On 12/8/19 when I came in I asked the cashier if she could verify that all the items came through on sale and she looked at me like as though I was asking her to give me her first born grandchild. She responded "I'm sure it did" and refused to double check what she had scanned in so rushed. Positives: -It's organized -Clean -Small store but easy access and although the line can get long it moves fast * this is the ONLY reason I might consider coming back but MANAGEMENT - you should step up your employees customer service standards because this location almost makes going to a busier less convenient store with GOOD customer service more appealing. read more

I made a 40$ purchase at this location, but I remembered that I had a car air freshener holder in my car. The holder was defective and wouldn't stay closed. So I proceeded back into the store to see if I could exchange it for the same item. I didn't have the receipt, but I was told there was nothing that could be done. I would have to purchase another one. I remind you that I just spent 40$. Would it have hurt to satisfy a loyal customer? So I decided to return all the items I had just purchased. My time and money is valuable. Very poor customer service. read more

Loved that Nakia helped me pick this Peiny set for my friend's birthday. No lines, surprisingly. In and out fast with friendly service!

I went in to the store to take advantage of their holiday sale. There are a lot of great deals available. I particularly was interested in purchasing a couple of 3 wick candles since I had a reward available with my Bath & Body works app. $10 off a $30 purchase. The store was very busy and the line was almost to the front door. I was able to get in quickly, smelled a few candles, then headed to the line. With the sale, it was a limited selection on candles. The line went by pretty quickly. When I reached the cashier, she informed me that I had picked up one candle that was not on sale, that one I decided against. In a effort to move the line faster, I felt that the young lady was really rushing. No real customer service experience....more like wham bam, thank you ma'am. Rush, rush, your off. NEXT! The store location is great as it is not located in the mall but the shopping plaza near the Ross. The store is clean, organized, and smells great. read more

Unprofessional! Not kid friendly staff!! I went there with my son, who is 3. He ran in and I close the door behind us because it was safer for him. A worker says out loud in front of everyone "keep the door open" I then let her now I dont want him going near it. She then said "why cant he just stay near you " I said he is a kid that what kids do. She said" okay open the door when you leave". He stayed near me doing nothing and another worker comes up and says you know my brother bought a leash for his son and it works maybe you should do that for yours. I couldnt believe that they talked to me like that , I felt so uncomfortable. I shopped super quick and didnt get everything I wanted. Never coming back to this one. read more

Not my usual location 2 go 2, but stopped by 2 exchange my Pumpkin Apple candle because of defective wicks. Mgr asked me if I was blowing out my candle and I said yes. Really, how else do you put a candle out besides using a snuffer which I'm not buying? She said the wicks are defective because I blew the flames out. Yeah, and mind you this is the 3rd candle I've burned - same scent and yes, I blew the flames out. She told me to put the lid on while the flames are burning and that should put it out without damaging the wicks. Seriously? Not only is that a hazard but that will scorch the lid. Geez. Did I get to exchange it? No. What happened to their 100% guarantee? Apparently not at this location. They are condescending and rude here. Don't waste your time. Best believe I'm filing a compliant with the main office... read more

Came in today with a lotion I received as a gift, I wanted to exchange it but was told they "no longer sell it" ..... really ??? read more

Bath & Body Works - I was told they no longer sell this... so I can't exchange it ... - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

I love coming here. They have a good selection. The place isnt huge that you feel like your in 2 diferent stores. It can get busy during the weekend and holidays. Especially trying to find parking. Other than that the workers are friendly and helpful. read more

Bath & Body Works - Inside - Cosmetics & Beauty Supply Near Me - Rancho Cucamonga, California

I came to this location for their annual sale to avoid mall traffic, it's a pretty convenient spot. The lady Joanna at the door was very helpful & polite. But when it came to paying, the lady Maryssa at the cash register was very rude. I had never used the app before and it seemed to bother her that I asked how to get my reward points... She was rushed me through the entire transaction, & It just seemed like customer service was just not her thing. So I'll give 3 stars for now & hope the customer service is better next time. read more

This location was a bit hard to find since the building kinda blocks the sign but once I found it got my bag got my gifts and was asked a few times if I needed help which I took every single time they were out of what I wanted but one super nice employee managed to find a few of the items for me so I was a happy customer loved the attentiveness read more

Love this location. Always full stocked and everyone is friendly. Due to Covid you will have to wait outside but they give you water and chat with you. Their line system is organized and goes quickly. It's a nice little location! read more

Such helpful, pleasant and upbeat staff. Selection is better than the other 2 BBW in the area. Will definitely come back. Everyone practicing social distancing and wearing masks. read more

This bath and body works is absolutely terrible all the associates are lazy and unwelcoming i asked asked to speak to the manager and instantly I realized why this store is so terrible. She is extremely rude and obnoxious and very unhelpful I will never return to this location after such a bad experience. Unfortunately it isn't possible to give zero stars or else I would've in any case FDB. read more

I usually have such a good experience at this store, however today was the opposite. I picked out a hand sanitizer holder that was in with the sale area. Mind you there were many different kinds mixed together in that area. I got to the register to find out that it wasn't part of the sale even though there multiple in the sale area. The cashier gave me the sale price and I finished checking out. However, after I had checked out and was getting ready to leave the associate who wasn't even ringing me up, told me just so you know it was $12.95 not $2.95 and it was the only one over there. The original ones are over here and that's where they go, not part of the sale bucket. I had already checked out and the issue had been solved so I didn't see the necessity of that statement or the point. Was it supposed to make me feel bad? Was she trying to tell me I moved it just to get the sale? Your store was the one that placed it in the wrong spot to begin with. As an avid bath and body works shopped I was very displeased with the unprofessional and rude comment made toward me. The sales associates need a refresher on customer service etiquette. read more