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    Sally Beauty Supply

    1.0 (2 reviews)

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    6 years ago

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    Ulta Beauty

    Ulta Beauty

    2.3
    (95 reviews)
    3.8 mi
    $$

    I came because I really needed to update my skincare and makeup products! I came in and I did get…read moregreeted. I would like to mention I am in a wheelchair so it's not easy for me to shop around especially trying to grab from the top shelf. I didn't ask for help but there was two ladies that acknowledged me right away. One lady helped me find a deodorant, I was looking for and the other lady named Mari came and asked me if I still needed help and she helped me for a quite a while. I didn't feel rushed or like a burden she made me feel really comfortable and her customer service was top-tier. When you're in a wheelchair people can make u feel uncomfortable or awkward. She definitely made my shopping trip worth it. Thank you Mari !!

    I have been here a lot and have continued to give them chances to redeem themselves as a business…read more They are rude if they even acknowledge you because you aren't in your twenties, you ask a question they are in a hurry and say they will be back and never to return but this time I walk in stand in line and a clerk comes up abruptly to everybody who's standing in line and tells us you cannot stand down the aisle. It is too dangerous. You have to stand here and she directs us. This was said in a very abrupt, curt and patronizing way. Then I was talking to the clerk at the register who barely spoke. I said I wanted a refund. She began and said your getting a store credit and I said I would like my money back I had a very bad allergic reaction to it my eyes are super swollen. She had NO reaction to it. She asked for the manager for a signature and the Manager looks up at me no Hi nothing does something walks away as if she was put out for being stop. Talk about awkward and making me feel like I did something wrong. Clerk says sign here. I sign and say I can have my money. She says no. Still no explanation. Do you really want to shop here! No Sephora they act like they know you forever. Happy and don't care how old I am. The atmosphere at Sephora is welcoming and fun. So which one would you spend your money at? Me definitely Sephora!!! I still have to spend my almost $200 at Ulta so I'm sure I will be back here with more of bad customer service. Remember it only takes one person to tell a nightmare Ulta and it becomes a gift that keeps on giving. This could have been made right.

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    Sally Beauty Supply - cosmetics - Updated June 2026

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