Called with an issue on an order and the staff was incredibly rude. Offered no assistance on refunding an order that was never received.

Walking into Sally Beauty in San Clemente is like stepping into a beauty lover's candy store--and yes, I mean that in the most dangerous, exciting way possible. I went in for "just one thing" (famous last words) and walked out with a basket full of hair color, nail supplies, and a curling wand I definitely didn't need but had to have. The store is well-organized and fully stocked, which makes browsing fun and actually productive. Whether you're hunting for bleach and toner or just trying to DIY a salon day at home, they've got it all--without the overwhelming chaos you sometimes get at big chain stores. Shoutout to the super helpful staff, too! I left with the exact products I needed and the confidence to use them without frying my hair (again). Bonus points for all the fun extras--nail art supplies, lash kits, deep conditioning masks, heat tools--you name it. It's like Target's beauty aisle went to cosmetology school. Final thoughts: Whether you're a pro stylist or just experimenting with a bold new shade after bedtime, Sally Beauty in San Clemente is a total win. Easy parking, friendly vibes, and shelves full of "treat yourself" potential. read more

I came in here totally clueless but wanting to be Marilyn Monroe over night (haha)... point is, very intimidated customer.... Hannah greeted me with a friendly face even though she was helping other guests. Once done, she came right over to me in the hair dye aisle! I told her what I wanted and she hooked it up. Found reasonable products complimented by sage wisdom from experience. (She has awesome blue hair.) Hannah even wrote down on (several) sticky notes step by step directions. She suggested little tips and products to make sure my hair I stays healthy and was very encouraging. Thank you so much Hannah at Sally's! I hope life takes you to wherever and whatever you want, you have a kind heart read more

I'm distraught, this isn't on this store specifically but more on sally beauty. I wanted to refresh my copper hair since my semi had washed out into a yellowish tint and decided on this beautiful color, my hair is now DARK BROWN almost my natural dark hair and now I have to strip the color out and damage my already fried hair because the color was completely incorrect on the box. I've never had this issue before and I only left the color on for 15 min once I noticed it getting unusually dark. I followed all measurements and directions included with the color read more

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Gwen is amazing and so helpful! We went in not knowing what we were doing and she helped us pick products and explained how to use them!

Wow...I am blown away by the customer service. I have never felt so welcomed and all my questions were answered. Both Gwen and Abby helped me. They were beyond helpful and kind. Words can't describe how amazing my experience was at this location. Even though I went to this location since the items I wanted were in stock only here and it was a little bit further than where I live. I would happily go back to this location and plan to do so because of how amazing they were! Thank you for such a positive experience at this location. I felt so welcomed. read more

A huge shout out to Hannah for all the help this past Friday on and off the clock. I have gone in a few times now and was beyond impressed to be greeted and helped by someone passionate about what they do as well as knowledgeable. I will be honest however, the only reason I am leaving this review is because of how above and beyond this young lady went by helping us start to finish on our last minute hair adventure. She took the time to help us find the best bleach and dye for someone with sensitive skin, let us know what utensils would be needed, what reactions to look out for if allergic, gave us specific instructions, told us what products would help reduce damage from bleaching, and was available for the questions we had even during the process when we got home. Thank you, Hannah! read more

As long as I have been living in the area this has been my go to sally beauty and I've always had amazing service but today Abby was amazing!! She gave the best service and even went as far as offering to write down the steps for me. Not only was she helpful to me but my son as well as he loved her service! Definitely recommend speaking to Abby :) read more

We had a great experience. Abby was so helpful, knowledgeable and friendly! We'll definitely come back!

My favorite beauty supply store ever! All the workers know their stuff and can easily guide you in the right direction. I LOVE Hannah! They're always kind and helpful and go out of their way to help customers. Super welcoming and always supportive :) read more

Gwen is the first person to ask me, "May I help you? " in any beauty supply store EVER! I'm almost 50. So it kinda says a lot. She wound up being vital to my IFE and my purchase decision making process, even while ringing us up. I wound up coming back for some little black combs and Lizzie got me in and out super quick. The employees were super friendly, insightful, and tolerant of my product ignorance. I will not shop anywhere else. Thank you ladies! read more

Dont buy any electronic products from Sally's!! Sallys has a quiet ALL sales final policy that is not disclosed at purchase. I purchased wireless trimmers that I discovered were defective after fully charging overnight. In less than 24 hr with receipt in hand cashier refused to refund or replace and had me call Sally customer service who repeated the company line about not being able to return an open product. The delima is that you have to open the box in order to charge the product!! We buy under the assumption that the product is in working order so why are we being punished when the manufacturer doesn't deliver!? Good service would be for Sally's to make the return to the customer and let Sally's send the item back to the manufacturer. Buy your electric beauty products from Amazon!!! The item was less expensive, same day delivery and guaranteed return with ups scan code!! Poor retail service is why Amazon is taking over! Never again! Sally's lost me as a customer especially for expensive electronics. read more

Gwen is seriously amazing! Walked in and asked for advice and she made a quick and much simpler recommendation than what I had planned for myself. Her recommendations were perfect hair looks great! Will be back. read more

Gwen is literally such an amazing person to have guide you on your at home hair journey! They've single handedly taken the time to answer any questions I've had, provide the most helpful tips when I've called, guided me through my "I want to go back to my natural color" and "I'm feeling impulsive, let's go back to white!!" They've been such an amazing person to work with on my hair journey, and I have nothing but the most positive experiences with her. I can't recommend her enough if you get a chance to have her help you in store :-) read more

I absolutely love this Sally's! I use this location for all my hair needs and every time I've been in there, the employees are always so so nice and helpful! I especially love Gwen! She's the sweetest and she helped me find everything I need for my high maintenance hair! I believe she is the manager there and she's definitely one of the best managers I've ever met! Could not reccomend this Sally's and Gwen enough! So great!! read more

I just came to Sally's to buy stuff to tone my orange hair, and was immediately greeted by friendly staff member. This location is HUGE & very clean. The girl who helped had short blue & glasses- her customer service was superior. She helped me get everything I need so efficiently and was incredibly knowledgeable. Will be back! read more

Morgan and Felicity ROCK!!! During this time of quarantine many have soaked their nails off to opt for natural. My nails were in bad shape (although not as bad as I thought) so I drove by and saw that Felicity was handing a customer a bag. I had not shopped on line because I was CLUELESS about what I needed. What I needed were these two wonderful young ladies to answer my questions. They had their PPE on and cracked the door (enough to be friendly!). I proceeded to ask many questions and Morgan took me step by step. I left Sallys with 3 products, confidence to do this and feeling great about our future because Morgan and Felicity took time to help!! I will drive from San Juan Cap. to THIS Sally's because of these 2 women!!! I have worked for Nordstrom(20 years) and Costco (16 yrs) and I know customer service. Morgan and Felicity were AMAZING! read more

Great store! My go to place for fake eyelashes, liquid eyeliner, and reduced price hair products!! The staff is super nice and helpful. I don't know what problems the other Yelp people have had, but I had an A+ experience. read more

the manager was so nice and helpful. i believe her name was Krissy. she helped me with everything i needed and i'm new to the area so i needed it. she was very friendly and the store itself is very open and well put together. it's super clean too :)) read more

Sally Beauty - This is what she helped me find - Cosmetics & Beauty Supply Near Me - San Clemente, California

So I'm a friendly person. I like to talk to strangers about my hair and future hair. You would think doing it at a Sally's makes sense. The girls weren't rude to me, but they didn't seem interested in talking about my hair. wahh...booo hooo...!! That is why I gave this place three stars. I have worked retail for several years and I just expect people to be interested in what they are selling. I went to ask a question and the gal working there interrupted to me to tell me how to use it. That wasn't my question. I just interrupted her in the middle of her rant and let her know what my question was. As for Sally's they have great products/tools to create the fun blue big hair I have always maintained. :) I am not a professional, but Sally's has enough product to correct my unprofessional mistakes and start over again. I have been a Sally's shopper for years now and couple gals that see uninterested in my hair isn't going to stop me from correcting my mistakes. haha!! I will post pics of my hair-do soon! ps...i don't proofread my reviews...it is my stamp of character. read more

I'm not one to post negative reviews but I wish I had written this review immediately as well as noted the name of the employee. I stopped in here two months ago looking for advice about color. There was a young girl at the counter who sighed when my fiancé and I walked in the door. When she did so I thought I would try to just look through the products myself because I instantly felt like she didn't want any part of customer service. When I found the temporary color area I was looking for there was a step ladder there. The girl that had previously been at the counter walked over, sighed again, and said "I guess I'll just have to do THIS later." I told her I was sorry to have interrupted her work with business and we left. I will never walk through their doors again and I highly recommend going anywhere else for your beauty supply needs. read more

I came in for the first time in a while and not only did the woman who was checking me out not know how to register me for a comsetology student discount card, but when I was talking to one of the younger associates she rudely asked us to move our conversation elsewhere. I can't believe how much the customer service has gone down hill since the last time I was there. read more

The platinum blonde pixie cut girl in this store needs some major lesson on customer service and tolerance. If you don't like foreigners, don't get a customer service job in the first place. I really didn't need her snotty attitude to ruin my evening. read more

I was hesitant about coming to this location due to negative reviews, but had to try it since it's super close to home. The sales girl was awesome and super helpful! She was on her own. It helped my needs and my nieces and reminded me how to DIY coloring at home. The products she recommended has been fantastic! Will be back again! read more

Wish I could leave less than one star. Three girls at cash register were put out (rolling there eyes, frowning, ignoring us) and one told my mom that she was rude after she took issue with them telling us they had the free promotional gift (which was the first thing we checked on and the whole reason we were there) when they did not. When my mom walked out they again said she was rude so I told them I did not appreciate them treating/talking to her that way. I said we would rather spend our money elsewhere and one of the women said "yah go elsewhere, peace" while throwing up a peace sign to me. My mom believes in good customer service and a simple smile or thank you while checking out. These women were so rude, so unappreciative-- almost mean to her. read more

Sad see the negative comments. I've never had anything but a positive experience here in the past few years. I've been in when changing the color of my hair and they were very helpful. Always recommended products that would really help me and would find less expensive products that I could afford. I spoken with them over the phone and they've given me advice. A B I just always get a different employee than these negative reviews have had. I'll keep going back. read more

Store employee was so rude!!! I will never return. I've never felt more unwelcome in my life! I walked in with ripped jeans and messy hair(I'm a musician and had a fun night of rock n roll the previous night) and the second I started walking towards the back she very rudely asked me in a VERY snotty tone "can I help you?" Like when Julia Roberts walked into the botique on Rodeo drive in Pretty Women! I smiled and said no thank you, just looking at makeup and stuff". She then said, again in a very snotty tone pointing at the opposite direction I was heading" well the makeup is THAT way". A little taken aback I just said, ok thank you. As I walked to where she was pointing, I looked at my two teenage daughters and said is it my imagination or she being extremely rude? They confirmed she definitely didn't seem to want us there. So needless to say I took my business elsewhere. I was prepared to spend a couple hundred dollars on much needed beauty supplies for my daughters and I. I will now tell everyone I know not to go there. read more

2 ladies were working and only 1 of them was helpful. she didnt have an attitude and she was overall helpful and friendly. i believe her name was ashley. she was working with a rather bigger girl that night and all i could hear was her talking about her past and her personal life and using the "f" word and whatnot. and the way she dressed! i could see her panties and bra. dont they have a dress code? ashley was very professional and helped me with what i needed and turned out very well! very friendly service. she was quick to answer what i didnt know. definitely going back to her when i need help with my hair. my hair now looks and feels amazing! read more