Vicky was so helpful to me. She color corrected my "pink" hair with her sharp eye and vast knowledge of hair care. Vicky didn't just help me once, she helped me TWICE! Can't say enough good things about her~! Keep her! read more

The workers here are so nice, helpful and explain everything so well. They actually want to help you, it feels nice. :)

I was ready to purchase my items and all the employees were helping one person. I left. Inconsiderate of the workers not to help the ppl at the counter, let everyone help the one person. read more

The staff was rude af just because my girlfriend and I were hugging, arms around waste, completely harmless. If you're fat miserable and hate your life all you can do is try to make others feel that way too i guess. I spend way too much money at their store to have staff try to treat me like crap for being myself. read more

I wanted to thank Alex and Cindy for their great customer service! I bought a item that was damaged and they went above and beyond to help me get a new one asap! Thank you ladies! Your help was well appreciated read more

Would not recommend going to the store they sold me a defective trimmer product knowing that it was broken had to pay over $100 in product and it's telling me go figure it out wouldn't recommend coming back to the store read more

Wow!!! These ladies saved the day! They were knowledgeable, friendly, so helpful and did everything they could to make my shopping experience amazing. Alex and Josie showed me exactly what I was looking for, called another location to save me some additional items that I needed. They provided the ultimate customer service and I will be back here! read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Visalia, California

I've gone to this location several times and more often than not, the experience isn't the best. I'm a licensed professional and was asking one of the employees a question. She asked me what I was doing with the color, told her I was doing a balayage and she laughed at me. I told her I was a licensed cosmetologist and I was capable of handling the service. She walked away and didn't come back. Another time I went in and was being rung up, the manager? was having a full on conversation with another employee about personal things while the cashier and I stood there waiting to ask her a question about a sale item. Manager didn't seem at all interested in helping me or the employee. On another occasion, I was rung up by someone who I believe was new. She was actually very friendly and helpful... but she ran my pro card (at least I thought she did) and once I got to the car, realized, I never got my pro discount or any discount for that matter. I was over it at that point. A few days ago, I ran to get a new polish color and top coat for a client of mine right before closing time. Figured, its close to closing time but I'll be in and out really quick as I knew exactly what I needed. The ladies were running out the door before they were even officially closed and I didn't get what I needed. From now on, I will take my business elsewhere unless I'm absolutely desperate for something only Sally's carries. read more

Worst experience ever! Came in on August 19th, 2017 and purchased a Hot Tools curling Iron, which came with the straightener I was actually coming in to buy, unfortunately it was out of stock and was promised it would be in in a week and they'd call. Well that didn't happen, I called or came in for weeks, to no avail, then called monthly. I finally called their customer service line who indicated they did in fact have it in stock and it would be waiting for me at the front. The store called me an hour later and said they had a replacement for my raincheck straightener. I came in this afternoon and as I entered at 11:49am(staff, check cameras) Josie, the cashier, was texting on her phone, and ignored me, finally finished her text, turned around and picked up the store phone that was literally off the receiver, and asked the person how she could help. So, that text had to be pretty important to make a calling customer wait. When she finished, I told her who I was and why I was there, she hands me a large post it paper with my name on it and says I must sign this post it to receive my straightener, I declined, laughing at the entire situation of their formalities, offered them the raincheck slip, and walked out. I'm not sure why they were so bent on NOT giving me the straightener that was promised in the promotion. Although the rain check had a 30 day expiration date, they cannot honor that if the product is NEVER in stock. I will never shopping here again. In a world where Amazon and online shopping is so prevalent, customer service is a must and all we have to keep our patrons coming back. read more

I've been going to Sallys since they opened. I like the availability of getting what I need and getting help too. Back in the days unless one was in the beauty business being able to shop at a place like Sallys wasn't going to happened. I love that Sallys has made it much easier for us non beauty working people to purchase items like a professional. I live in Visalia Ca. I mostly frequent the store on Mooney Blvd. I was in the store on Sun. Aug. 13 approximately 430. There wasn't that many people in the store. A gal (customer) that came in right after me seemed to be in a huge hurry. She got what she needed and was up at the registers with seconds. I needed help from one of the gals that works there. She helped me and left to cash the customer gal that was in a huge hurry. The customer kept looking out the door even opening the door of the shop to check or see where "they" where. The gal that works at Sally (Judy) was trying to get the customer out as quickly as possible. I wasn't paying attention but then I could hear the customer saying that she should be getting more money or the price wasn't right and there was a quarter $0.25 difference in price. I almost gave her the quarter just to stop her from complaining and get her out of the shop. They're wasn't a line before she started complaining. Judy held her composure. She was being nice and said to not worry about the 0.25 cents. The women seemed very agitated. I was glad when she left so the rest of us could too. read more

I give it one star because it sucks the women that work in there super rude with me .. I went to get some press on nails and they checked twice to "ask me if I needed help but made me more uncomfortable than anything ..why ? Because I felt like they were checking if I was stealing.. I called the other day to check on the price of some hair extensions and the lady totally rude told me that that wasn't the best time to call .. like ? U can't go check for the hair extensions price ? Am so done with this place and the bitches that work here read more

The ladies here are very knowledgeable and helpful! Yes they do always ask if you need help but most of the time I think it's because there are so few customers that go in at one time, they just want something to do lol I came in for my usual hair dye only to find them out of stock :-( They called the other location on the north side and found they had only 2 boxes left. So the gal asked if they would hold them for me and they did! They always let you know of any discounts and sales that you can take advantage of! This is my go to spot for my beauty needs! read more

If you want to go to a Sally's and get the best costumer service and helpful advice, this is the location in Visalia to go to. I've been having issues with my club member card for 6 months now and they gave me a $5 discount for my troubles! read more

I have been shopping at Sally's for a long time. There customer service has always been average. however today I was blown away in a good way!!!! how nice and helpful Marie was. She made the shopping experience fantastic.. Marie thank you for all your help. read more

I go to this location to purchase stuff to dye my hair and for the most part they are very helpful. However the last two times I have gone in to purchase I have been told at the checkout "I will be right with you". Then left to wait while the employees talk to each other and ignore me! The last 3 times I walked out without purchasing. Customer service is not their priority at last not in the last 9 months. I am now shopping elsewhere for what I need. read more

Thanks goodness for Josey!!! She saved my hair. I didn't know what I was doing or how to fix a very bad hair color situation. Josey at the Mooney Blvd store was very informative. She knew what I would need for any other scenario that would happen. I can honestly say that if it wasn't Josey, I wouldn't be walking out of my house tomorrow! Best worker you could have at your store! You should cherish her!! read more

This sallys is a very horrible place to shop, I always buy my supplies here and advise my hair dresser to as well , but the service i got here on my last visit was RIDICULOUS I have never been so offended, a worker pushed me out of the way, followed me around, accused me of stealing, called me bad things to the other workers, the as i was leaving rolled there eyes and stared at me until I walked off to another store. Horrible Horrible Horrible service at this location, if you dont want to experience this than just drive to a different location in visalia because every where else they are very friendly. read more

AWFUL CUSTOMER SERVICE :( The young girl that was the checker couldn't run my card so she decided to enter it by hand. It came up as not valid. I said that can't be - can you try it again? She insisted that she ran it right. So I called my bank on the spot. (Oh and the manager was listening the entire time but, didn't offer to help.) My bank confirmed that the girl entered the wrong exp. date. Then the manager came over and told me they enter what is on the card. I said she entered the date wrong. I said my bank is on the phone and they say she entered the wrong date. She looks over at her girl and she answered that she entered 2015. I said well then - can you run it again? The manager walked back to taking inventory and let her girl help another customer before she finished with my transaction. Which, was FOREVER. When she finally got around to running my card and finished my transaction she gave me a snarky smile and said have a nice day. NOT VERY NICE. That was very passive aggressive - she should have apologized. They made me feel as if I was some kind of crook even after my bank confirmed she ran the card wrong. I will never go to this store again. read more