I have sent 4 or 5 messages on Instagram now trying to find a solution but I have gotten no…read moreresponse. I was in about a week & a half ago for a brow shaping, lamination, & tint (a service I have gotten numerous times at another location with zero issues). I got the text that the esthetician was ready so I went inside to check in. I see her walking in after me & I still waited another 10 mins for my appointment. There was not much small talk which was fine, the only thing she kept asking was if my skin was burning - something that had never been asked during any of the other times I've had this service. She also did not trim the brow hairs so they were completely uneven. I got home & followed the proper aftercare (didn't get them wet for 48 hours, no products, etc.). I noticed one brow was completely different. One looked great, the other side looked like nothing had been done. The hairs were barely relaxed, they were not sitting as they should. Most of them had a weird kink to them. I reached out right away to rectify the issue with no response. It got worse after sleeping on them. Overall I am extremely disappointed with the lack of customer service from this location & I will definitely not be back.

I am so happy with my brows! Alex did a great job. The salon is cute and has welcoming vibe.read more

I have been going to see Suzi at Serenity Skin Studio for well over a year and half and having…read morenothing but great things to say about Suzi and all of her skin services! Suzi is very professional, very friendly and takes her time to perfecting my acne-prone skin. She truly is a master of her craft and very knowledgeable and knows what she doing. She never rushes and takes her time as I always leave with a fresh and glowing face (even after a peel!). The best part, she uses all organic products that she has created. The spa itself is super cute, cozy and always clean! I highly recommend Suzi and her entire team at Serenity Skin Studio !

Have found a new place for facials and waxing! Love it!! Suzi has knowledge and expertise and it…read moreshows!! Highly recommend!

Wonderful local business experience! Natural products and remedies based on health, wellness and…read moreproven methods. Spa atmosphere is lovely. Many serene treatment rooms. Make an appointment and check it out. Ample parking in lot.

This salon & the ladies who work here are AMAZING! Anu always does my eyebrows and does a great…read morejob, never had a bad experience. I also got a geneo facial by Shiny today and she did an amazing job. It was such an amazing and very relaxing experience and my face was glowing. The ambiance and atmosphere is also great and salon is always in tip top condition and very cleanly. I love this salon and the ladies who work here, and I highly recommend.

Had my hair colored before my wedding. We just did a straight up coverup of what I'd had - about 2…read moreinches of roots, some bright red, and some purple. Color came out fabulously - I got SO many compliments. The salon itself was very comfortable and the prices were totally reasonable. Cannot wait to go back for a haircut and a color touchup :)

Lovely, unique, professional and comfortable salon. I walked-in one night to make an appointment…read morebut there was no standing at a typical reception desk at THIS salon... my appointment was made while sitting at an antique desk... Love that touch! Love the intimate waiting area where you can get a cup of coffee, wine or homemade iced tea! Rochelle is so friendly and her warmth and love for her salon comes across in every inch of the salon. Rochelle spent time talking to me prior to getting started; always a great sign of a professional stylist who cares for her clients. Rochelle took her time and did an excellent job giving me exactly what we discussed and what I was looking for... To look and feel great! During my appointment, Rochelle took time to discuss and educate me on color, what brush to use, how to curl my hair and about general hair care for my thin hair. I am so excited to have found this AMAZING salon right here in Tinley Park!

I've been here before. They do a nice job. $30 for a…read moreregular pedicure.. friendly and clean.

Purchased a gift certificate for this location. The certificate has the name of the location and…read morephone number listed. There is no expiration date listed. Went to get my nails done and they won't accept it since there are new owners (same location, new owners). Absolutely horrible practice to not accept a gift certificate purchased for your business! The owner said "the previous owner didn't tell me that they sold so many gift certificates ." How is that the customer's fault?! Would 100% not recommend supporting this business.

Sajel is my girl!! No hair left behind!!…read more She has provided me with full body waxing, and will offer both waxing and threading of facial hair, which helps get all the stubborn ones. She is efficient, professional, always conscious of hygiene, and most importantly consistent. You can text her to schedule body waxing or walk-in for regular services.

I've been getting my brows threaded for 10 years and this place is hands down the best I've been…read moreto. I could barely feel her threading! The studio was clean and beautiful and private. I happened about this place and will definitely be back!!

This was my first time here. I came as a walk in and was seated right away. They did an excellent…read morejob. I got many compliments on my lashes and eyebrows. Thanks for sharing the good energy with me.

I walked about 2 hours before close. The place looked empty. When I entered the woman behind the…read morecounter just stared at me. I said, "Hello" and she just continued to stare. I asked if I could get my eyebrows threaded and tinted, and upper lip done. She then asked rudely if I had an appointment. I asked if I needed one? She said to have a seat but that she was finishing up with someone. I waited and listened to her be so nice to the woman in her chair. When she was fully done with the other woman, she said I could have a seat in the chair. She made sure to let me know it would be $27 for the services. I told her that was fine. She told me it would be better to wax my upper lip rather than thread, I told her that was fine. In the middle of our session another woman walked in. She said she was looking to get her chin, eyebrows, and upper lip threaded. She did not ask her if she had an appointment. She immediately sat her in the chair next to me and finished the woman before coming back to me. She provided no aloe or compress for my upper lip, and the worst part was my EYEBROWS!!! They were huge, unnatural looking, and completely too dark. I gasped when she held up the mirror. I told her I looked scary. She told me some people like them thick.... I told her that I like fullness, but this wasn't even the shape of my brows and again it was way too dark. She said fine and took some solution and attempted to make them thinner. She showed me and even though I was still displeased, I just wanted to get out of there. On the way to the register I asked her if I could pay with card. She rolled her eyes and said I could pay for the service, but I needed to tip her in cash. I said that was fine and I did tip her in cash. I wouldn't take my chances at this place. This woman's attitude was terrible and meanwhile I'm googling how to lighten my brows. Don't waste your time here.

Charles Morris was highly recommended in the area as a family-friendly place where I could bring my…read morebaby. I'm three months postpartum and was really looking forward to some self-care. Everyone was very friendly and kind, and I was even able to book a last-minute appointment to have my eyebrows done, which I appreciated. However, the cost of the nail services is insanely high compared to nearby salons. I paid $92 for a simple solid blue color, and my nails started chipping just four days later. About a week later, one nail actually began peeling off, so I called and gave them the opportunity to fix it. I also mentioned fixing my eyebrows, as they were not shaped and I was never given a mirror to see the final result. I was scheduled to come back two weeks later (keeping in mind that I called only one week after the chipping started). I asked if I would be charged for the chipped nails and was told yes, because I was outside of their "two-week window" -- even though I had already called a week earlier. At that point, I was going to be charged around $45 just to fix the chips, which is nearly the cost of a new set elsewhere. I ultimately canceled my appointment, especially since I was never informed during my initial call that I would be charged to fix the chipped nails

I originally started visiting Charles Morris Salon due to good reviews from family. I first started…read morevisiting and had good experiences with the staff for eyebrow appointments. Before a vacation I booked to get a full set of eyelashes, facial, and haircut with toner added. First, I had shown up to my hair appointment with Eleni. She refused to perform a toner on my hair because she said that I do not understand what a toner is and it does not change the color of my hair. I reiterated that I understand a toner does not change the color of my hair but can take out brassy tones and only lasts a few weeks at most; in addition I have had my hair toned many times by other salons with no issues. Once we got to the bowl to wash my hair, she had rinsed my hair but then abruptly stopped because she said at that point she would prefer to do an all over semi- permanent color. Once we got back to the chair she then said that she will not dye my hair at all, but she can perform a simple cut because she no longer had time to perform my scheduled services ... then sprayed my hair with a water mist in order to do so. I did then agree to get a cut. The cut was an uneven blunt cut, upon arriving home my best-friend asked me why I would take scissors to my own hair due to how uneven and crooked the cut was. The next day I arrived to get my eyelashes done with Bella. I had followed the aftercare instructions as this is also not my first time getting eyelash extensions done; they all fell off less than two days later. The photo provided is one day after the eyelashes were done. Additionally, the salon was selling handmade air fresheners which I had purchased for my brand new car that is less than one month old. About a week later, it had been a hot day and the oil from the air freshener had spilt all over my car. When I went to gently wipe the oil off, it also took off the finishing of my vehicle. I then attempted to get into contact with the store manager for over one week, I had called three times and left my name and phone number. I was promised a call back all three times, but had never received one. I then was able to call when the manager Sabrina was in store (4 calls at this point), where she told me the store does not give any kind of refunds, but I can come get my hair fixed by another stylist. I also offered to send her photos of my hair and car, but she said she will only look at those things in person. She also told me she checked the cameras and that I was taken to a bowl (not what I was arguing.. yes she did take me to a bowl, but she never actually washed my hair) and that I must have mis-used the car air freshener. Overall, I felt the manager was not sympathetic or apologetic for the situation in any regards. I had never shown up to a hair appointment and been refused a service which was booked and not had one service be done in entirely or with a professional who I did not feel was there to help me feel and look my best. I shared my story with close friends, my best friend also had her lashes done at this salon around same time as we were going on vacation together and hers also fell out. My sister then shared she had a bad experience with a haircut, and my manager shared that she had a bad coloring experience and service experience with the store manager, so she switched salons. To conclude, please be aware before taking your money to this salon. Unfortunately, my brand new may 2026 vehicle is not repairable. I did take my business to another salon who were able to fix my haircut and had no problem toning my hair to get my desired effects.