Just when I didn't think I could get another 5-star massage, another massage therapist knocked it out of the park! Mubarak (I hope I spelled his name correctly) provided the best 90-minutes of pure relaxation and relief today! I had to cancel my appointment that was later this week due to a scheduling conflict. With fingers crossed, I booked an appointment with Moo (Mubarak's nickname). Boy did I luck out! He's so professional and knowledgeable. He's gentle, yet firm and thoroughly hits all sore muscles and joints. He offered tips on how to better stretch problem areas, and worked out all of the kinks in my aching back and neck. It was a wonderful, relaxing, and rewarding experience. I liked him so much that I rebooked! read more

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Had the most amazing experience at this location. If you like strong massage like I do, there is a tech that is truly amazing. If you don't like Strong pressure he is not the one for you. read more

Again, this place is the most non-customer service place I have ever been. I changed my account information because they keep charging me and they still say it is for a membership I never wanted They trick you into telling you that you can cancel the membership anytime. You can't. They also do not hear you out and insist that they do not tell you that you can cancel. Unless they were there making an assumption is also poor business practice. I suppose this is why they handle matters this way. They must be very desperate for memberships and customers to trick you into signing. I had called them the day after regarding the contract. was signed. Bad business practice. Will all the competition in the area they may want to be kinder to customers. read more

Came in on a Friday for a 60 minute massage. Attempted to book through the website which wasn't working. Luckily when I called first thing Friday morning they were able to schedule me for an afternoon appointment. I arrived 15 minutes early. I did over hear the front desk receptionist talking to another customer that they have been having issues with their website. The waiting area wasn't super inviting, it was honestly just mediocre. My appointment was at 3 but I wasn't taken back until 3:10. My masseuse was Lavonta who was awesome. I had a migraine that day and he could see that I did. I asked for deep tissue and deep tissue was what I received. He also asked me if I wanted to focus on my problem spots instead of a full body which is what I needed. If I were just rating this on my massage itself I would give it 5 stars but because of cleanliness issues, the website and the space overall not giving me a relaxing spa feeling I can only give it 4 stars. read more

The facility is disgustingly filthy. The carpet has a black trail through every hallway and room, the ceiling tiles are water stained, there hasn't been a refresh of the facility in years, and I've been a member for a long time. You can tell the owner of the franchise doesn't care about it, doesn't care about the employees work environment or the customers that pay for the services that keep their doors open. Massage Envy used to feel like a luxurious experience. No longer. read more

The front desk staff is always helpful and courteous. The massages even better. Have always received professional and therapeutic massages from Dean and Jay. read more

I scheduled a massage for my 16 year old daughter. I selected the under 18 years of age option. it allowed me to book the appointment without mention of any consent needing to be filled out. When my daughter arrived to her appointment they told her she needed to have a parent consent form signed! I am the one who booked the appointment and entered the credit card information in. I spoke to the manager on the phone and asked if they could begin the massage and I would be up there to sign the papers, as they told my daughter it would cut into her massage time. She said they are unable to do that without the form signed. Why would you allow an appointment to be booked for someone under 18 and not have the consent form in your website? This is terrible business read more

Filthy and unprofessional. They do not massage you for the 1 hr which even when you show up on time or early.

Alfyia (esthetician) is amazing. She explains thoroughly about the process and take good care of my skin.

If you have any skin care concerns go see Esthetician Alyssa Q! I swear I was suffering with extreme dryness, burning, acne etc. I went for a facial after booking online, luckily I took photos of my face and the struggles I deal with on a daily basis and after seeing my photos she recommended I get a Microdermabrasion instead of the facial due to my issues and the results after ONE visit are absolutely amazing. I never knew my skin could be this clear! Thanks Alyssa Q! read more

I love massages and I am not real loyal where I get them, I kindof bounce around from place to place. I am very glad I decided to check out the Massage Envy nearer to my house. It looks small from the outside but they are a nice set up and a variety of times available. I have been coming to get massages from LaToya for several months and have been very pleased with them. My back and legs are happy with my decision as well. What a professional and satisfying business! read more

Went here last year. The male masseuse was giving s very light, almost nonexistent pressure massage. I asked for more pressure. Nothing changed. Fast forward to today, i had waited 2 months to book Micky, that a friend had recommended. My sister had gotten me a gift certificate. First, massage envy never emailed it to me but I called and they said I had it. Certainly they charged my sister's credit card. I book an appointment, show up and .... no record of the gift card. AND the location claims they cannot look it up. Awful customer service. I really needed to feel better today, and now I feel worse. So disappointed. read more

Visited this message envy location. I haven't had a message in 10 years. I feel much more loose but am sore due to all the nots she had to work out. I would like to try their facial next time. I would never really benefit from the membership because I wouldn't want to get one all the time but I will definitely get one more often. read more

The service are okay depending on who you get. There are some nasty individuals. The aggravating thing is they're always late.

I was so thankful to go to this place today! Had a relaxing, safe massage and was treated with kindness when asking for tip payment flexibility. Definitely would go back. read more

I am not one to write a review. But found my facial to be worth the time and definitely needed to give credit to Alyssa! I read a review that said she was great ,so I booked with her. I don't get facials regularly so I must be honest I didn't expect much. She delivered an experience I thought was fabulous! She constantly checked to make sure I was ok, product wasn't itching or steam wasn't too much. If you wonder what everyone is talking about , you will not be disappointed, so much better then I imagined! Thank you Alyssa! read more

Incompetent staff. Need to be trained properly. Wasn't able to get massage after traveling 40min. To location due to miscommunication on their behalf. Furious... Go elsewhere read more

I have had a few facials in the past even at other Massage Envy's, but after Alyssa gave me a facial I am hooked for life!!! She has a gift for massaging faces and really making her clients feel relaxed! I just had a chemical peel done by her today and she was so thorough with instructions and talked to me throughout the whole process, she is so good at what she does!!! So excited for my next appointment!!! read more

Horrible experience! My therapists had just completed massaging my back and was moving to my legs when she noticed a small patch that was lightly red. I told her that it was just eczema and not anything contagious (a chronic dry skin condition that I am treated for). She abruptly stopped the massage, told me she needed to check with the front desk whether she could continue, then disappeared for what seemed like 15 minutes. When she returned she told me that the massage was over and to get dressed. I was completely humilitated and treated like I was a leper over a common skin condition. When I went to the front desk the manager told me that I had gotten a 60 minute massage and therefore my 1 hour credit would be applied (even though I had only been massaged for roughly 30 minutes). Completely unprofessional in every possible way... add to that the room feeling too hot and the complete lack of music... this place is to be avoided at all cost! Will NEVER return read more

Very disappointed first time there and they told me I didn't have an appointment ! Called a coupe days ago and the girl answering the phone didn't sound like she had it all together ! It's my day off and rushed to meet my apt with Jay just to have the nice lady tell me that Jay is here but no one made you an apt Very non professional!!! read more

Just left Massage Envy-New Lennox. Never got to the table because of the rudeness of LaToya, the massage therapist. Been going here for several years and never had a problem with a therapist here before. They have always been nice, courteous, calming, and good listeners. Thanks front desk for rescheduling my appointment. read more

I am currently a Massage Envy Member, as I completly beleive in the healthfullness of regular massage therapy. This location in Frankfurt exceeded my expectations on my first visit recently. Everyone I encountered has been more than professional and genuinely kind :-) The atmosphere is rich and spa like, unlike others I have visited. Masika Darby is a very gifted therapist with a healing touch. I will be a regular! read more

Love this place. They do a good job phoning you 24 hours in advance to remind you of your appointment. I like the courtesy and consistency at Massage Envy. They always encourage you to make your next appointment. I found that this is a good idea, because I waited in the past and then could not get the time I wanted for my massage. The membership discounts are a great advantage. The facials are benefical and they do not try to sell you more products each visit. read more

Have been working with Erik who is absolutely wonderful and very professional . He listens to your needs and areas of concern . Truly a Talented massage therapist with a lot of experience ! read more

I have been to this location twice, and both times I've experienced an incredible welcome, and exceptional service. There's always a thorough consultation for that visit's needs and the massage is continuously tailored to my body's response or state. As time goes, I feel improvement and can't wait to return. I feel healthier! read more

The ambiance was great and my therapist Ashley did a really good job with my massage, I will definitely return!

Donte, Thank you so much! I signed up for the membership they have! I havent had a massage in yearssss and in pretty bad shape but not anymore! It is super clean and very nicely decorated. Everyone is super nice and just make you feel appreciated and welcomed! Thank you!!!!! read more

My first time at ME, I was impressed how quickly I got checked in. I was asked if I wanted a refreshment and was met by the massage therapist on time! I originally asked for a deep tissue massage, and normally I've had the therapist really put pressure, but I didn't feel I got that. I could have asked for more pressure, so next time I'll will speak up. This wasn't my first massage experience, so I did have something to compare too. I will try again next month. I did enjoy the relaxation though! read more

Didn't see therapist I had appt with originally but I saw Donte, he's really good especially with pressure points! Will definitely book another appt with him! read more

Went there today for the first time because my wife gave me a gift card. Very clean environment, great people working there who made me feel welcomed. I went online to reserve a spot, which I thought worked, but apparently it didn't. They still took me at my desired time. Would strongly recommend Jimmy. He is fantastic! read more

Just plan old poor service from the desk staff. Plus they cannot keep any therapist on staff for any length of time.

I went in for a 90 minute massage today. Laura was my therapist. She was fabulous and I left feeling VERY relaxed.

I am a member at massage envy and frequent this location by far the best managed as far as south suburbs. Amy is an amazing therapist I wouldn't chose any other spot but this one read more

Everyone is incredibly kind and they make each visit the most relaxing experience possible! Alfiya is my esthetician for my monthly facials and I highly recommend her! read more

Absolutely LOVE coming to this location! The entire atmosphere of the spa is incredibly calming and relaxing. All staff provided me with excellent customer service on my last visit! I can honestly say that I've never had a bad service here and I cannot wait for my next appointment in 2 weeks!! read more

I have had a terrible and expensive experience with Massage Envy in Orland Park and Frankfort. I had a back injury in July and went for a massage in Orland. In my relaxed, euphoric state I signed up for a membership (foolish) that costs me $59 per month. I needed surgery on my back, and I work full-time nights so I did not return to massage envy for another massage until my fiancé wanted a massage in December. The Orland Park office was booked, so we scheduled a massage in Frankfort. The offices DO NOT COMMUNICATE with each other over the phone and their computer systems are not connected. The credit for my account at Orland did not transfer to the office in Frankfort because of some spelling error, and rather than calling me, Frankfort charged my credit card for the massage. I called both offices many times and eventually visited the Orland office personally to clear up the problem. The Frankfort office never gave me my money back after the credit went through from Orland Park. I called repeatedly, very upset, asked to speak to a manager and get a call back. NOTHING WAS DONE. While paying $59 per month for a membership, I was charged $40 for a massage at Frankfort and I have a $59 massage credit on their books that I will never use. I am completely furious at massage envy, this "serene" location where I am paying $59 per month for a "relaxing experience". I have wasted SO MUCH MONEY and received close to nothing. I want nothing from them, but I cannot get out of the contract. Please do not make the foolish mistake that I did. The customer service with Massage Envy is horrible and highly stressful. It's a scam, like some nightmare gym membership from a Seinfeld episode, but not funny. read more

The only reasoning I will even give two stars is because the therapist was very kind. It took me a long time to get an appointment here because their scheduling just isn't convenient. My husband gave me a gift certificate as a surprise. I was so excited because I've always loved massages. This was my first time at this location and oh how disappointing. Leading up to my appointment I got a confirmation call for my 90 minute hot stone massage. When I arrived they had me down for something completely different. The front desk kept questioning me what I was there for. They had set me up with a therapist that specializes in hard/deep tissue massages. Why, I have no clue when I'm more of a light-medium gal which I had on my form. They were trying to switch therapists for me when in the end gave me the one that does the hard massages. She said she'll adjust for me and to keep her informed along the way of how the pressure is. The majority of the massage was good but did hurt at times. I honestly thought it was because I was sore from the gym. The therapist was very kind to me but I look back to the massage and we talked almost during the entire session. Maybe I should of cut it off because I really didn't get to relax since we were talking. I was used to silent massages in the past to get the full relaxation. When my session was over my therapist gave me a glass of water and then I went to sit and drink in the "relaxing room area" before heading to the front desk. Literally right when I sat down to drink the water the woman at the front desk called over around the corner to me "are you all done?". I didn't even get to drink my water and felt VERY rushed out. I paid and was on my way with her locking the front door behind me. It was only 8:00pm and saw they closed at 9:00pm so I have no idea why she locked the front door when I walked out. Today I'm in a lot of pain from my massage. My therapist communicated well with me but now am regretting if I let her push too much. I went in for lower back and headache pain. My back feels worse today and like my muscles are tearing apart. I've had about a dozen massages over the years and I've never been sore like this before. I don't necessarily blame the therapist because she specializes in hard massages and the front desk should of matched me up better. I won't be returning to massage envy. read more