I'm extremely disappointed with my experience at Palm Tree Nails. I was looking for a new nail spot…read morein Jersey (I used to go in NYC, but my nail tech left), and I really wanted to like this spot. It's clean and modern inside, but the service is atrocious. I made an appointment on 3/19 at 1:15 for SNS/ Dip. The appointment was confirmed 2 days prior, and then 45 minutes before the appointment I receive a text asking me to come early because my nails are going to take awhile. This was the first red flag because they knew what service I booked, and if 1:15 was too late, that should've been communicated upfront. I told them I was at lunch, and I'd come when I was done. I wasn't rushing my lunch for their poor planning. I arrived at 12:50 & got my nails done by Sumi/Chloe (I believe she's the owner). The service itself was fine. I liked the shape and the color, so I was happy when I left. Then a couple of days later, the top coat starts peeling off my nails, and as time goes on, it gets worse. I call on Saturday 3/28 to see if they can redo the top coat because my nails should be in pristine condition after a week and 2 days. Also, two of my nails chipped on the side, but I didn't want to make a fuss, so I just asked for the top coat to be re-done. Chloe texts me & asks me to come in after 4:30 because she's busy today. I told her I couldn't because I had other things to do & I asked her to squeeze me in. It's simply a top coat redo, it should be quick. She asked me to come right then & luckily, I was finishing up an appointment, so I went over & she redid my top coat. Red flag #2: if you mess up, you should be accommodating to the client. You shouldn't make someone work around your schedule as if I have nothing to do but sit around and get my nails done. Now 3 days later, my top coat is completely coming off AGAIN! I text Chloe to let her know, and she asks me to come in right then. Once again, as if I have nothing to do but sit around and get my nails done. I was at work in NYC & I was unable to come in, so I asked if I could come in Thursday and this was her response: "I'm sorry, but I can't fix it during the weekdays. This week is Easter week, so my schedule is already fully booked and I don't have any gaps. Please come in today". I was baffled. Once again, this was her mess up, and instead of being accommodating and kind, she's asking me to drop everything and come in when I'm not even in the same city let alone the state! At this point, I was over this experience and her. I told her never mind, and I'd figure it out myself. Of course, she didn't respond because she doesn't care about her clients. Well unfortunately, her bad customer service will affect her money because I won't be returning. In addition to the bad service, she will try to upsell you to the builder gel for $130. There's no way I'd spend $130 with this woman or recommend anyone else do so. Maybe if you don't do SNS/Dip, you'll have a good experience. But if you have any problems, don't expect her to accommodate you. Instead you'll have to bend over backwards, so she can fix her mess ups. I've been doing dip for over a year and have never had issues with my top coat coming off or my nails chipping .Typically , my nails stay in pristine condition for 3-4 weeks! After less than two weeks of going to Palm Tree Nails, several of my nails have chipped and the top coat is peeling off. They look horrible. Chloe should be ashamed of her work! I would not recommend this place to anyone!

I visited this salon three times. My first two visits were great, but my third visit was not…read more During that appointment, the manicurist over filed the tops of my natural nails using the electric nail file. Almost immediately afterward, my nails became extremely thin and brittle. Since then, they have been consistently breaking and tearing. Some of the breaks go all the way down to the nail bed. It has been incredibly painful and upsetting. To understand what was happening, I went to another nail salon because my nails have always been strong. They assessed the damage and confirmed that my nails had been severely overfiled and structurally compromised. I also consulted a medical professional who came to the same conclusion. I am still dealing with pain and ongoing breakage and it's been over 6 weeks since the visit. I'm sharing this experience as a warning to both the consumer and to the salon. Damage like this doesn't just fix quickly, and it has significantly affected my daily life. I have spent $200+ dollars on products and treatments to deal with the damage and pain. For the first week, I was taking Advil almost daily. I truly wish my experience had been different because everyone there is nice, and my nails did look beautiful after the first two visits, but I cannot recommend this salon based on what happened during my last visit. I think the manicurists at this salon are capable, but they need to be more careful.