Tried to workout but was not allowed. Neither was I mentioned about the guest pass. So I got denied…read moreunless I paid $20. Looked online and there was guest pass available. Signed up, went back in and Juan Gonzalez "General Manager" (same "GM") denied entry, again. Gave excuse of can't let you in because of policies or fine print verbiage, that whom visited before can't visit again with free guest pass. FYI, It is not in the terms. You can enter after 6 months. Juan not suitable as GM, lack of customer service.

I've had a few different memberships at varying gyms across the bay but didn't have one for a…read morecouple years as a I worked at one. I chose City Sports due to 24 completely going down hill since I used to be with them a decade ago, and Planet Fitness doesn't have a pool. As a swimmer, this is my main form of cardio. Nate was wonderful helping me sign up and answering all of my questions I had. He's excellent with his customer service and making the customer feel heard. With my signing up, I was given a free personal training assessment and trial. Kiran was knowledgeable and impressed with my strength. At the end of the session, I was sat down with Alan, who I am assuming is the personal trainer manager. As somebody who used to sell 30+ cars a month when I was in car sales, I know the first thing about sales is to listen to the customer. Repeatedly, I was cut off from saying anything to Alan about my background, what I wanted and what I needed if I wanted to consider personal training. I barely was able to think about an answer to a question he would ask. I also recognized the typical car sales tactic of, "Which price works best for you?" I still decided to hear him out and see if this aligned with me financially. The prices are quite high, so I apologized as I felt like I was wasting his time then and I understood what it was like being on his side of the desk. He stopped smiling at me and started shuffling the papers. No, "Thank you," "Let me know if anything changes," etc, nothing. Just complete silence and an obvious look of annoyed rejection. I was a bit confused so I said, "Um..." and he dismissed me with a cold, "You're free to go now." I asked if I could take the paper with me with the rates on it and he said I could take a picture of it. Classic car sales maneuver! But this is for personal training, which should be more insistent on the customers needs due to their health. My experience with Alan has ensured I definitely won't be signing up for a personal trainer in the future, probably at any location with City Sports. Overall, the gym is pretty clean and the machines are in working order. The pool is VERY clean as well, which is surprisingly hard to come by in most gyms nowadays. I don't get service inside though and even with the WiFi, I still can't connect to YouTube to do mat Pilates in the aerobics room :( TLDR; Nate is great, Alan needs some training on his customer service and learn how to be a better sales person. Gym is clean but needs help with cell service/WiFi.

lorita is the best!!!!! she the goat!!!!! i love herrr. she's super niceeee & she's a baddieeeeread more

Came in with my husband yesterday who Is a member. After my…read moreworkout went to the front desk to ask about classes and this older woman was so deep into her newspaper comic strip that she looked annoyed that had a question for her and she barely gave me a head nod and didn't even look at me. Extremely rude! If it wasn't for Lorita who jumped in to answer my questions I would have left and never came back. Make sure anyone at the front has decent communication and customer service skills. The lighting is also sooo bad. It's just depressing honestly and doesn't make for a welcoming environment.

I've been to a few gyms over the years, and this one's been solid. It's not the biggest place, but…read moreit's got everything I need for a good lift and some cardio. The equipment is in good shape, the gym stays clean, and people tend to put their weights back which is always nice to see. The staff have been cool every time I've talked to them, and I like that it's open 24/7 because my schedule isn't always the same. It gets a little busy after work, but I've never had to wait too long for what I need. If you're looking for a pool or a bunch of fancy extras, this probably isn't the spot. But if you just want a clean gym with good equipment and a chill atmosphere where you can get your workout in, I'd definitely recommend checking it out. No complaints from me so far.

Clean, welcoming, and well-maintained gym with a great community atmosphere. The staff and members…read moreare always friendly and respectful, and it truly lives up to the "Anytime" Fitness name. No matter whether I come in at 2 a.m. or 2 p.m., there are always dedicated people getting their workouts in. The membership fee is absolutely worth it for the convenience, accessibility, and quality of the facility. I've had a great experience so far!

I can't say enough good things about Alex at The Plex! My daughters have participated in various…read moreseasons of indoor soccer, and Alex has always been incredibly professional and courteous. This past Tuesday, we decided to drop in to watch a World Cup soccer match, and to our surprise, the place was packed! I approached Alex to ask if there was any available seating, and he went above and beyond to assist us. Not only did he help us find a spot, but he also checked in on us throughout the evening to ensure we were enjoying ourselves. What really stood out was how Alex treated everyone around him. He was constantly walking around, checking on guests and making sure everything was running smoothly. Thanks to his exceptional service, we had a fantastic time! A huge thank you to Alex and the entire team at The Plex for creating such a welcoming atmosphere. We can't wait to come back!

This club is overall amazing, very clean, always getting updated equipment and all staff members…read moreare great. As far as training programs, I recently took the "MG Elite" group training for six weeks and was extremely happy with the way the program was run and my overall results. Special shout-out to Matt Ginion for being such a great professional trainer and coach. He is extremely knowledgeable and takes the time to explain everything in detail (from movement techniques to outside the gym best practices, nutrition, recovery, etc.). Also shout-out to Ms. Leah for her amazing work ethic and great attitude. It's impressive that she knows so many of the members by their names and brings so much energy to the club.

Was in town to pick up a friend and stumbled upon Focus Fitness! Emaan was working at the front…read moredesk and had a great smile and customer service! I work at a health club in Santa Cruz and have always wondered what it would be like to try out a gym I don't work at. The equipment was pretty nice and it was not busy at 3:30pm. It was easy to do a day pass and the other members kept to themselves. They have nice locker rooms (bring your own lock) and seem like a great place over all :) there are no classes but if weight lifting and cardio are your interests it is a solid place to be.

The actual facility here is great and the staff is fair- it does seem that a lot of them spend…read moretheir time on their phones and are not super attentive. My main issue with this facility is a specific group of members that have started to come in. There is a large group of people who come in to work with a husband/wife team of independent trainers. The trainers are rude and take up tons of equipment that they do not actively use- like they are trying to reserve it for their future use. When you ask them if you can work in or if they are using something they are rude and look at you like you are insane for even talking to them. This group of people act like they are the only people in the gym and completely lack awareness and any etiquette. They leave weights on machines, don't wipe anything down, and leave huge messes in the restrooms. My other issue is the amount of recording that they do- the gym has now banned the use of free standing tripods (great) but now they are using other pieces of equipment to prop their phones up on and record their workouts. On top of that- there is no regard or awareness for someone in the back of their video. I know that I have been in the back of their recordings, which I do not want to be, and have asked them multiple times to move their phones or not record and they are just rude about it and start talking crap. I have taken these issues to the front desk staff and management. No one does anything about it. I brought it up to the girl at the front desk this past weekend and she basically told me that because they are bringing in so much business they can do what they want. If that is the case then this business clearly does not value all of its members equally.

Great gym! Why? 1. Because it's not packed. So it's possible to get a full workout in and get on…read moreto the next thing. 2. Nothing is ever found with an "Out of Order" sign. 3. It's always clean. 4. The staff are really friendly. I think they know how to run a gym. :-) I've belonged to other gyms. Those gyms were packed. Stuff was broken. Cleaning got missed. Staff were preoccupied.

Where Fitness Feels Like Family!…read more Forma Gym isn't just a place to work out--it's a community that truly feels like family, and for me, that's literal since my son is the Assistant GM here! From the moment you walk in, the team greets you with warmth and genuine care. The equipment is spotless and well-maintained, and while the space isn't massive, it's packed with variety: outdoor machines, swimming, group classes, free weights, spa services, and even personal training. Need rehab? They've got MORE Physical Therapy right on-site! My favorite time is early mornings when the gym is calm and focused. Watching dedicated swimmers and inspiring retirees crush their routines motivates me to push harder every day. If you're looking for a gym that values people over cookie-cutter vibes, Forma Gym is the place. Bring the whole family--you'll love it here!

I saw that a new gym opened up in the South Bay close to my house and I went to check it out. I…read morehad a nice conversation with the owner Michael. I was really impressed how he understood my strength limitations from a neck injury that I suffered in 2008. I have been interested in joining a gym, but didn't like the congestion of the major chain gyms. With major gyms you get pressure sales by the staff, so I appreciated that Michael didn't do that. Just by our nice and causal conversation, I knew this was the gym for me. The $50 monthly membership fits perfectly for my budget, so I was sold.

This gym has everything you need! It's a perfect gym to go in, get your workout in and continue…read moreyour day. They have great equipment!

(I have decided to leave the name of the individual that I interacted with tonight out because they…read moreare young and inexperienced) I was at the gym tonight during PEAK hours. I think I got there around 6 PM. There was a line 3 deep waiting for two fly machines. There was an individual that was actually putting their phone down on the fly machine and then walking over to the barbells across the gym, doing a set and then coming back to the fly machine and doing a set. The three of us were looking at each other like does the world revolve around this person? Clearly the answer was no. I asked this person what they were doing...and they said I'm supersetting. So I asked this person, how long were they going to superset? They said, I'll be here a long time. Really? Not during Peak hours. Sorry. When I went to change the weight on the fly machine, they got in my face and "management" and I do use that term loosely, intervened. Rather than telling this person that it was PEAK hours, and there was a line 3 deep waiting for the fly machine, he asked the other person on the fly machine how many sets they had left? Then he turned to me as well as the two other people that were patiently waiting and said..."he's almost done, perhaps you can wait"? So let me paraphrase this for all of you. During PEAK hours when there is a line of paying customers waiting for a machine, it's OK to save it while you go off and do a totally different exercise...again, while we all wait patiently for a customer that has zero respect for their peers. Ok. Got it. To "management"... and you know who you are. You're talking to a guy that's owned two really large software companies. You'd know who they are. I say that not to impress you, but I say that because I have a little experience in "management". It's a really hard job. It requires you to make very tough decisions that are sometimes not favorable. But some people are not cut out for management. I don't think that's you. Next time make the right decision. The tough decision. I think you've got it in you. Besides, I'd rather not head over to Planet Fitness...wink-wink.

I never would've thought the day would come where I'd have to write this review, but after today, I…read morewill no longer attend this specific City Sports. This has been my preferred gym location since 2022. Although I have visited several other locations, I consistently choose to drive 20 minutes to this facility because of its spacious layout and the level of comfort I feel while working out here. Even when I have noticed that two to three stair masters were out of order or certain machines had ongoing issues that I previously reported to staff, I continued to attend this location. Today, while using the assisted dip machine near the aerobics room, I noticed that the pole on the left side became loose during use. I immediately approached the front desk to report the issue, with the manager Johnathan present. I expressed my concern that this malfunction could have resulted in a serious injury. Unfortunately, there was not an ounce of sympathy or even apology at the very least from the manager which raised concerns about how guest safety issues are handled. I handled the issue in a calm and graceful manner, but if it was another guest, I wondered how the outcome would've looked.