I've been hearing about Mario Russo for years as my mother and best friend are regular clients. I was excited to get my hair colored at the salon on my recent trip to Boston. The receptionists seemed new as we had a few challenges trying to schedule our services over the phone. Patricia colored my hair and did an amazing job. I'd highly recommend her. She's been working at the salon for 7 years and is a pro! Bella did the blowout and she too was a pro and has been there for a long time at 5 years. While waiting for the blowout, I had to ask my mother to ask someone for coffee after seeing everyone else in the waiting area drinking some. For whatever reason, I was never offered a beverage when I arrived or while waiting. It's a great salon with experienced professionals. I'd highly recommend the salon and the staff! read more

Salon Mario Russo - View in the waiting area - Hair Salons Near Me - Boston, Massachusetts

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This Salon has been a great spot for years at this location with many well known personalities having there hair styled colored and more! Great location by the historic Boston Gardens and several amazing shopping and restaurants after your day of beauty! I know several clients that are extremely happy with the Professional Stylist and colorist at this location! Quality is superior and for decades he has served its local and distant clients including TV Personality's Go and experience it for your self! read more

Love it here! The location is very convenient, and parking isn't an issue - I can usually grab a meter no matter what time of day. The salon itself is beautiful and neatly organized and always so clean. I get my haircut my Alessandro and he's hilarious and easy to talk to - not to mention, he knows what he's doing. Their prices are reasonable for the services they provide and the level of talent and care that each person puts into their work. I felt really comfortable in their space and wasn't afraid to ask them questions. Just a welcoming vibe overall and even a lot of their other clients are really outgoing and kind. It's almost like going to a spa because I just felt so relieved and calm afterward. 10/10 would recommend, especially for those who are looking for quality and talent. read more

I cannot say enough how phenomenal Julie is. I am so grateful to have found her - she has transformed my hair in just a few months! She is unbelievably talented and so knowledgeable when it comes to color. She took me from jet black hair to exactly where I want to be! The atmosphere in the salon is so amazing and everyone is so kind and friendly! Always so happy when I leave :) read more

Salon Mario Russo - Hair Salons Near Me - Boston, Massachusetts

Monika has been my stylist for several years. My hair is difficult to color and style but we discuss the issues and Monika listens. She will make suggestions so we can make a decision that we both agree with. She listens to the client and expends her best effort to achieve great results. I highly recommend Monika and am grateful to have her as my stylist. Salon Mario Russo (617) 424-6676 read more

My hair was white and was making me looked washed out. I always had a good experience with going to Mario Russo. I went to get some low lights put in my hair to give it some texture and dimension. I even brought in pictures. The pictures were all of blonde hair with low lights. Well, the colorist completely misinterpreted what I wanted and turned my beautiful white hair to a mouse gray! He wove in very small pieces of dark gray, so the color looked like a solid gray. My hair has never been this color in my entire life. l was in shock. I now have to wait a month before the color can be lifted out. The colorist's name is Lance. read more

Salon Mario Russo - Hair Salons Near Me - Boston, Massachusetts

I went in so upset after having gotten a botched haircut from a different salon. Juston was so patient and kind and super knowledgeable about hair and he gave me one of my favorite haircuts I've ever had. He fixed me right up before graduation and I feel so confident and happy with my hair. Definitely go see Juston! read more

I have been getting my hair cut here forever. Previously I was afraid of getting a haircut. A bad cut can ruin your day, then your month, but now I don't even have to think about it. I just show up and my hair looks great when I leave and every day until my next appointment. Yes it is a first class salon and the end result, which is what matters is a perfect cut every time. read more

I went here a few weeks ago and overheard someone who I believe was a manager making really aggressive comments about trans people, something about wanting to punch them. My service was fine but really disappointed by what I was hearing. Will not be going back. read more

Recently traveled to Boston and treated myself to a Keratin treatment at SMR. It was a great experience, and was so happy with the results; especially for my long and thick hair. Would highly recommend! read more

Amanda Johnson is the best colorist in Boston! (That is not just my opinion!) Not only is Amanda incredibly talented, creating natural color, highlights and lowlights, she is also funny, kind and thoughtful! What more reason to book appointments for regular color, holidays and special events for months at a time? Once you have perfect hair color, you need a style and cut to match, Sal Malafronte, is the superb, award winning professional you need to know. He is talented and meticulous with classic and on trend styles. Whether you hair is short or long, he is an artist. Call Gabby, who heads the super competent front desk at the new salon location at 71 Park Plaza. She will get you sorted! read more

This is where I come for cuts and color!!! Juston Distazio is an exceptional hairstylist. His expertise with short hair is unmatched, and each visit to his salon leaves me feeling confident and delighted. He's the go-to stylist in Boston for short haircuts, and I've happily recommended him to friends and colleagues. Thank you, Juston, for your outstanding service and passion for your craft. I am consistently impressed by Ini Spahiu's exceptional talent as a colorist. Every time I visit the salon, Ini's ability to work with color leaves me amazed and delighted. Not only does she create stunning results, but the level of service provided is also exceptional. It's clear that Ini takes pride in her work and goes above and beyond to ensure that clients are thrilled with the results. I'm grateful to gave Juston and Ini as my stylist and colorist and wholeheartedly recommend their services to anyone seeking remarkable transformations and outstanding service. read more

I went to Mario Russo yesterday and I had a great experience with my hairdresser David. He is always pleasant and friendly and he always gives me a wonderful haircut. Let's give David a big shoutout!!! read more

My first time here, had just got a haircut that I HATED from another salon but Alessandro was incredible at fixing it up!! He was really kind and I love that he explained what he was going to do to my hair before he started cutting to make sure I liked it. The receptionist was also super kind :) Definitely worth it! read more

Monika has been cutting my hair for years. I appreciate her can-do attitude, her warmth, and her approach to cutting (which is to listen to the client!) . I have a short haircut but she has also cut (and colored) my daughters' long hair. Highly recommend her and this salon. read more

My name is Julia, and I have been a client at Mario Russo since 2019, which is three years. I did a haircut every month and was a loyal client at the Seaport location. I was loyal for three years for several reasons. Firstly, the convenient location. Secondly, professional stylist. However, after the last couple of experiences, I am not willing to bring my money to this place. Below are the reasons. Firstly, my last stylist at the Seaport location was Kathleen. Kathleen was familiar with my style. She knew that I had a special occasion and needed to look as good as possible. I asked her not to cut it short because I am growing my hair out. The result was unexpected. I got a very short bob with an almost naked neck. I did not ask for that style. It was that cheap haircut as I get out of an "easy-going" salon. I was upset because I wanted to look beautiful on my birthday. I tried to contact manager Gina several times and ask how to fix it - no response. Secondly, I came for partial highlights. Marisa was the stylist. The partial highlights were good. I asked to put a bit of color on the neck because I had tiny hair after Kathleen's haircut that started to grow and lost color. When I got home, I saw that she did not clean the color from my neck. So, I had all this colored neck for several days. To conclude, the price of a haircut is $110 (plus 20 tips.) I paid this price every month for three years. For the partial highlights, I paid $265 (220 partial highlights + gloss 45.) I was told by the receptionist that for my short bob the partial highlights would be $165 plus the gloss $45. I got the email receipt of $265 instead of $210. The Seaport location does not have a receptionist. They are located in Newbury, which is not convenient if you visit the Seaport location. I contacted the receptionist and asked to explain the price. I was on hold for a while, and after they say they'll call me back. To make the long story short, the salon did not contact me. The salon did not explain the price. I was trying to reach them for 2 weeks. I was ignored. The manager, who was always in meetings, never contacted me. To conclude, I as a woman who is coming to the salon willing to relax and get out beautiful. I am not willing to have stress at the salon, especially where the haircut is above $100. Not all women can afford this treatment at this price and pay it every month. The loyal customers should not be ignored. The salon is pretending to be high-end, however, not anymore!!! I filed the complaint to the MA Bureau of Consumer Frauds and Protection. read more

DO NOT go here if you have dark hair. My stylist destroyed my hair. They said they could do balayage on my dark brown hair and, when it didn't lift a lot, they said that they wanted to try again next time with something so strong it would push the limits of what was legal in Massachusetts. What they didn't tell me was that their balayage had snapped off multiple pieces of my hair. I went to a stylist who actually knew what they were doing and the new stylist explained that the other person had left it on too long because the roots had lightened but the ends hadn't. So the roots got over processed and snapped off! I expect some damage and breakage with bleach but this is ridiculous. And to not say anything about it to me? And to want to go stronger next time?! I had red and orange pieces all over my hair. It was like a reverse ombré. But a nightmare. If you don't know how to do something, take extra classes, don't do it, or fix it afterwards. Extremely upsetting. Also, hint to any brown haired client looking to get blonde balayage, the trick is LONGER processing time not stronger. Also, the haircut was a not flattering. I showed the stylist what I had before. They said they knew what to do and it was horrendous. Like a mullet. I spent $500 for a disaster that had to be fixed. read more

Salon Mario Russo - Hair Salons Near Me - Boston, Massachusetts

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I've been coming here since 1985.There is a reason the most talented hair stylists and colorists are working here.. it's simply incredible. The new salon is bright and welcoming, modern yet homey,sleek yet warm. It's extraordinarily comfortable. Everyone here works as a family. The ambiance is soothing and you're relaxed from the moment you arrive. As for the talent.. Amanda Johnson my colorist .. I joke she's like my Dr. of color. Genius. Kritzia. Incredible styling after .. Mario still cutting since 1985!! There is a Salon full of exceptional talent Managed by exceptional people. The front desk always helpful. Refreshing !! read more

I highly recommend "LEAH" at Salon Mario Russo for a FABULOUS CUT FOR LONG HAIR! I wasn't sure what I wanted done, and she confidently made suggestions that worked well with my face. Her relaxed and social demeanor made her easy to talk to, so I had no problems speaking my mind, AND she didn't seem to mind a bit when I asked her to 'cut a little more to frame my face,' after she was done cutting. 1. She was relaxed and social...no attitude. 2. She left plenty of time to cut my long hair AND blow it out. 3. BONUS: She shared hair & eyebrow tips with me. I will definitely go back to LEAH, and suggest her to friends! read more

I went to Patricia to completely revamp my hair, and it was absolutely incredible. The best haircut and color experience I have had in Boston. She is knowledgeable, detail-oriented, and really cares about her clients. Absolute artist. I cannot recommend her enough. read more

Patricia (Zurn) is somewhat new to Mario Russo but not to the Boston hair world. I like to consider Patricia my hair coach. I tell her what my goals are for the haircut and then we talk about what my goals might be for my hair for the next year. She is an artist in her work, she cares about how her clients feel when they leave and provides recommendations on the best way to keep my hair healthy. One thing in particular that I love about my appointments with Patricia is how my hair grows with the haircut. The cut is great when I walk out, but evolves perfectly as my hair grows. I occasionally walk in with photos and she provides insight on how to adapt the photo style to fit me, but I often rely on her for the style advice. I really enjoy going to see her. I follow her instagram now and like checking out all the awesome things she does with cuts, colors and extensions (I didn't mention how incredible she is at that yet...). I've been to her for extensions and her consult was thorough, the time she spent applying the extensions was extraordinary and they looked awesome. I would note, Patricia is not going to snip a few strands and send you on your way ten minutes later. She dedicates time to her clients and it shows in the result. My experience at Mario Russo is highlighted by Patricia's stellar service. read more

I am not particularly attached to my hair, and am not the type to freak out if my hair doesn't come out exactly as I had planned. That being said, I had an awful experience at Salon Mario Russo. I had called earlier in the day to push back my appointment, which the receptionist assured me would not be a problem. When I arrived at the salon, the receptionist just told me to go sit in a back corner. I sat there for 15 minutes before someone else came over to me and basically lectured me for being so late - evidently the receptionist had not successfully alerted anyone that I had changed my appointment time. Billy was my stylist. He did a sub-par job on what is admittedly one of the more technically complex women's cuts - a stacked a-line bob. He said he knew what he was doing, but he obviously didn't. I normally have my hair cut every six weeks or so, but his cut looked grown out after two weeks. (When I had my stylist back home cut my hair two weeks later, she asked me if I had let one of my friends at school cut my hair.) Not only did he not do a good job on the cut, but he managed to cut my neck with his scissors!!!!! Honestly. Lisa did my color. Admittedly, she was extremely nice, fetching tea for me and providing me with plastic sleeves with which to protect my glasses. However, I asked for a light honey or caramel glaze, and ended up with medium brown hair. Not exactly the dark blonde I had been going for. When I came back from Lisa to finish my haircut, Billy didn't try to smooth over the fact that I hadn't exactly gotten the color I had asked for at all. I would have been able to overlook the less-than friendly front desk staff if it hadn't been for the general awfulness of my whoe experience. All in all, I left the salon having spent a lot of money with brown hair and a cut on my neck. read more

Kathleen gave me a haircut (long layers, middle part with curtain bangs). It's the best haircut I've gotten in 10 years. I adore it and will definitely be back. read more

Horrible, no good, very bad blowout. I came here with a girlfriend for a blow out at their blow dry bar before a wedding.... we only rolled the dice because both Blo and Drybar would booked solid. What a mistake. I showed the woman who did my hair a pic of my dress and asked for a recommendation. She didn't have one really, so I said well, what about a fancy ponytail or something similar since it's windy out? She confirmed that would work with the dress and my hair and got to drying. I went about my business for a bit then looked up and saw a HOT mess on the side of my head. When I tried to tell her about the things I didn't like and she tried to fix it, it just made it worse. Hair sticking up and just a yikes situation in general. Finally I had to stop her and say, "This clearly isn't working. Can you please just take the ponytail out and give it some more volume?" Her reply: "Your hair has too many layers for this hairstyle." LADY, you're a freaking hairdresser at a swishy salon on Newbury Street. Are you telling me you didn't know layered hair wouldn't work like this before you started? JESUS. Anyway, so she takes the hair down and looks and me and says, "well, what do you want me to do now?" FOR REAL?!? At that point I was already late to get home and get dressed/do my make up and she clearly didn't feel like fixing the hot mess on my head so I told her to just leave it and left. NEVER AGAIN. Not only did she eff up my hair royally, she didn't even try to fix it to make me happy. Mario Russo, thanks for reminding me why I stopped going to Newbury Street salons in 2006. **NOTE: There were a few great things about this salon that I want to mention; not even they however can save this star rating because the chick who did my hair was so horrible: 1. The receptionists were super friendly. 2. The salon uses Oribe products which I love. 3. The person who washed my hair was AMAZING. I loved her. I wish she was at my normal hair place in the South End (they don't do blow outs or else, clearly, I would have gone there). ** read more

$200+ for a non-haircut, yikes. The worst part about this is that this is the second time I've made this mistake. The first time I went, years ago, I remember the stylist being the rudest woman I'd ever met and gave me a terrible haircut (one word: feathering). But since I love their hair products and have friends that have liked this place, I decided to give it another try... big mistake- the stylist snipped a few pieces for under 10 minutes and then she told me I was done. And to top it off, the cut is uneven! Maybe I just had bad luck both times... read more

I recently made a trip to this salon during one of their cutting classes. Being a hair model is one of my favorite things as the cuts are usually free and top notch. It is a longer process as your stylist checks in with the instructor, but it is totally worth it. I had Yvette and received a graduated bob. She was absolutely fabulous. She told me the products she was using for shampoo/condition. Gave an amazing scalp/neck massage. During the cut consultation she explained exactly what she would be doing and where the length would be. During the cut she was friendly and didn't complain when I kept moving my head. The blow dry/flat iron was done quickly and it kept. My hair usually has a mind of its own and the blow out falls. I absolutely love my new cut and loved the attention I received from both her and her instructor. The staff overall were friendly and the vibe in the salon was positive. I will definitely be a paying customer in the future. This salon and most on Newbury do their classes on Tuesdays. Look on Craigslist and you will find a stylist looking for a model. It really is an awesome opportunity if you're on a budget/want to try out a salon with no monetary risk. read more

I can't say enough good things about Salon Mario Russo. I've been going there for about a year now and absolutely adore Tatiana! I feel like she really understands my hair and I always leave loving the cut. An added bonus is that her cuts look even better in month 2 and 3. This isn't to say that it doesn't look good right after, but I prefer my hair to have a more grown out look. I also get it cut only 4 times a year so having it look good in month 3 is pretty important! The only downside is the price. Junior stylists start at $70. However, since I only get my hair cut 4 times a year, I'm willing to pay $100, which is how much it usually costs between cuts, washes, styling and tip. Well worth it, however. UPDATE Tatiana has since left Mario Russo, though I think she's coming back in a year or so. Anyway, before i left, her prices went up by $10. With her gone, I'm not exactly sure I'd recommend the place, which is why I'm dropping my review to 3 stars. read more

Being young and reckless I decided to toy around with my hair color and pretty much ruined my natural blonde locks. I went to so many salons to fix the coloring, but it wasn't until I went to Cory at Salon Mario Russo that I have ever liked how my hair is colored and cut. Cory pays incredible attention to all of his clients, will make suggestions but always listens to the final word of what the client wants. He takes his time with you and ensures you are happy before you leave. If you want to save $ and blowdry your own hair, they allow you to at the salon, however I always have my stylist do mine, it lasts 3 days! Highlights for me I can go 12 weeks before looking a wreck, which isn't too shabby compared to other salons that say 6-8 weeks to come back. I've been a client at Salon Mario Russo for almost 3 years now and will never go elsewhere! read more

I had a very unfortunate mishap at another salon, where my request for a stylish lob (long bob) was executed into a chin-length hack-job (think bowl cut with blunt edges but longer in the back). I was so traumatized I never wanted to return there. Hence, I made an appointment at Salon Mario Russo after doing some research. My stylist, Hunter, was able to correct the atrocity that had happened to my hair (without taking off more length per my request -- except in the back where it was disturbingly longer). She asked how I styled my hair (I blow dry it to add volume and then use a flat iron at the ends -- my hair likes to flare out) and she did this after my cut to make sure my hair looked the way I wanted it to based on my routine. My bowl cut was transformed into a sleek bob reminiscent of Taylor Swift's/Katie Holmes' sans bangs. Thanks Hunter! My only regret is that I didn't come to Salon Mario Russo first! Note: Cash (or check) only for tip! Also, the location is a little hidden -- you'll notice an unassuming door in between restaurants and other businesses. As soon as you enter 9 Newbury, you'll need to take the elevators up to the salon. I believe Hunter typically works at the other Salon Mario Russo location (which was under construction at the time of my appointment last week). I'll be returning for my next cut and blowout! read more

I love this place! I've been going here for over three years now, and it's great. The stylists are all friendly and accommodating, and Cory is super! I love how he cuts my hair. I always feel fantastic when I leave there. Thank you!!! I wish I could go there more often! The prices are good for Newbury Street. I also like their products. The atmosphere in the salon is nice, calming, classy, and hip. This place deserves the press it gets! I'm glad I found it. :) read more

Salon Mario Russo exheeded all expectations of a day spa. The funky Black and White urban jungle motif was hip and fun. Everyone was so friendly. I went because it was Spa Week and I could pamper myself for only 50 bucks a treatment. I hit Mario Russo for my very first facial (I know, I know, I'm 30 and gay, I should've had one years ago. Better late then never). My new bff Michelle was my Aesthetician and did whatever needed to be done to clear up my not so easy to clear up skin. I won't get into all the gory details but let me tell you, she did a deep cleaning and wow, it was crazy. A bit on the ouch side but you have to expect it the first time around. I will definately go back to my girl for round two (which she assured me would be a cake walk compared to this time round, we shall see). read more

I went to Mario Russo for a charity event and I wasn't sure since I didn't know any of the stylists but it was for charity and it turned out really good. Rosana is very good, she actually took my hair type into consideration when she cut my hair (most stylists just do what they always do, whether it's good for you or not). I have fine hair and if someone takes a razor to it or slides the scissors through it, it looks like I rolled out of bed no matter how much I style it. Rosana knew that and CUT my hair. with scissors. I would have given her a 5 but that is reserved for Fabio at Rock Hair in Miami, he's a genius. My hair cut was really good but not rock star good; just a solid cut, which I have found elusive in Boston. I've only been there the one time so far, I'll update after today's haircut and let you know how round 2 goes. read more

I had made an appointment at another salon months in advance. Due to the snow, I had to cancel my appointment at the other salon. My mom happened to have an appointment at Mario Russo the following day, so I called to see if they could squeeze me in at the last second. I miraculously was able to make an appointment with Charlotte and Ini the next day! Ini is an astoundingly talented colorist. She brought my dull, flat hair to a beautiful, summery blonde. She is so meticulous: she spent so much time making sure every little strand of hair was foiled, to give the color depth and make it look natural. Her attention to detail and dedication to giving me the most beautiful color of my life is incredible. Call and book an appointment with Ini NOW! You will love your hair! Charlotte gave me a great cut. She and Ini both listened to what I wanted and I feel like I look even better than the photo I showed them of my ideal look. I wanted to cry when it was all done because I had never felt so beautiful. Everyone was so accommodating and welcoming. I felt so pampered. Props to Michelle as well for always making my visits to Mario Russo very pleasant. You ladies all deserve raises. It's only been a week since I went in, but I have received countless compliments on my hair. Thank you, Ini and Charlotte! read more

I went here about a year ago to get highlights done and saw Marisa Demarco. She uses a hair-painting method called Bayalage, which meant she literally sat down with me, a slow and solid drying bleach and literally painted strands of hair. It took -forever- and cost a -lot- however the results were completely worth it. Because of the way the highlights were applied they took forever to grow out (this has always been a problem for me, my hair grows like a weed and I end up being insta-roots girl). So I loved what was done to my hair, and the length of time it too before it needed to be fixed actually offset the somewhat astronomical cost of getting it done (which was somewhere around $360 - which for me seems like a lot...but I'm generally willing to be spendy on the hair. I'll wear jeans from a thrift shop and get my hair done at Mario Russo. That's how I roll) The salon itself I found to be pretty underwhelming...I've been to cheaper salons that have offered free tea, wine, massages,cookies,etc...but no extra perks here. The place also looked surprisingly boring and sterile. read more

LANCE is SUPERB! Twice now I have enjoyed my best colors and cuts ever. I have been to some of the best salons in DC, LA and South Beach and stumbled upon this salon by recommendation of my daughter. Lance's qualifications are amazing and he is a wonderful person. The service at the salon was exceptional and I look forward to scheduling my future visits to Boston around my hair appointments with Lance. How wonderful to know your hair is going to look awesome when your enjoyable visit is complete. I am thrilled. Thank you! read more

I have been a client at Mario Russo for years now. I go in for balayage and cuts. I have seen Amanda before and Corey and they have been absolutely wonderful. My one star is about how my wedding hair has been handled. I booked to have Corey do my wedding hair and two months before my wedding I get a call saying that Corey no longer works at Mario Russo and therefore cannot do my hair. Fine. I ask for a replacement. Over a week later, and a week closer to my August wedding, I have had to make four phone calls. Each time I am told I will be called back that day or the latest the next day confirming my wedding hair appointment. I called once again yesterday and was met with, "oh sorry, what are you looking for? There is no record of you wanting your hair done on that day. I will get back to you later today." I still do not know who will be doing my hair and I will be no longer going to Mario Russo. read more

I had an appointment with Amanda Johnson to return my fun colored hair back to its original blonde. (I had dyed it white, blue and purple for something fun and new for one summer). I mentioned my hair color situation on the phone, and went in for the appointment as scheduled. When I got there the hairdresser looked at my colored hair in disgust and told me that to get my hair back to blond I would need to come back 4 times, sign a contract that I wouldn't see other hairdressers in between, and it would cost over a thousand dollars and my hair still might not be the color I desired. I had never colored my hair before so I didn't know protocol and thought this was normal so I agreed. She then brought me back to her chair and went to the back room. When she returned she told me that they didn't have products to deal with my "crazy colored" hair. As she tells me this I hear snickers from all the 60+ bottle blondes that seem to be the average clientele here. She then says that I could come back again a different time after she picks up new product but at this point I just decided to leave (before signing the contract, thank god). I then called a new hair salon that opened down the street called liquid salon. And they stripped the color from my hair and returned it to blonde in one 2.5 hour session and it cost under $250. In summary, don't come here if you have "crazy colored" hair, because you will be overcharged and under appreciated. read more

Josie did a great job with my hair. She really listened to what I wanted and set realistic expectations - I love the chestnut color she gave me and am super impressed with her work! read more

Ok. Where to begin. I first went to Mario Russo three years ago after receiving a gift certificate for my birthday. This was my first time at an upscale hair salon. Upon my first visit, I met with Rosanna who was very nice. The front desk was quick to give dirty looks and brush me off as quickly as they could. The people that do washes give great scalp massages and offer water, tea and coffee...this is probably the best part about the place. Rosanna was very nice and made me feel comfortable, however her cut left much to be desired. The first time she cut my hair, it looked exactly the same as when I first walked through the door, and her blow dry lasted about 3 minutes after walking through the South End. I have seen her a few other times since my first appointment and it has been a huge disappointment since she is very nice and has a cool personality. Rosanna's blow dries got better and they looked great, but were not styles that I could achieve easily at home and did not last very long once I left the salon. The prices have since gone up from the time I began going there and are definitely not worth it. The girl at the front desk is incessantly rude and makes you feel like a piece of scum in person as well as on the phone. My mom has also gotten her hair cut there by one of the guy stylists, was thoroughly disappointed and ceased from going there again. Mario Russo is not what it appears to be. Snobby, expensive and not worth the time. Hence I am looking for a new stylist!!! I'm lucky I decided to grow my hair out... read more

The rudest receptionist at any salon on Newbury Street, and that's saying something--what a horrid woman! Never would go back--other good stylists on Newbury at salons where the unwelcoming Serlina is not at the front desk! Mario, if you read these reviews, find a more hospitable person to make a first impression. read more