My nails got done, but the cuticles were bloody. The technician was not wearing gloves and not…read morevery hygienic with my open wound. When I went to pay, I was told that they prefer cash. I said I had to pay with a credit card. Not a great experience, I will not be returning.

They say walk ins welcome. A woman came to the door and asked what did we need. When I said just…read moremanicure, he said pedicure--I said no manicure. He said for both? I said no just one. Now if they were booked there should have been no questions when first asked. He should have immediately said "we are booked". He asked what, how many and pedicure and then said they were booked after looking us up and down. I'm not sure why he needed to know of it was 2 needed or 1 when you don't have any openings. It was clearly racially motivated. There is no other excuse. I wasn't going to leave a comment but thought I should because others had the same experience. Take your money elsewhere and spend it where you are respected.

I hate updating my review with negatives, especially with such friendly staff, but I have to be…read morehonest. My gel manicure started peeling in one week. By yesterday, day 10, they were 70 percent removed and looked atrocious. I went back to my usual place near my house today and got gel redone and also realized there was a sloppy job here. The gel was not even on my nails. Some nails, the gel was thicker on certain parts, especially towards the tip. The place I normally go did them perfectly even today ... no problem. Also the selection of colors and styles was endless at my usual place. I will say my pedicure has held up at a normal pace. If I was in a bind, that's the only thing I would come back here for.

DONT WASTE YOUR TIME OR MONEY!!! If I could give negative…read morestars I would. I just went here on Thursday 5/20/21. The man who did my nails tried to tell me I can't do tips with SNS dip. Which I know you can because I got it done somewhere else and it was beautiful. Then he tried to sell me acrylic which I HATE. He did not remove me old tips and just dipped my nails in the SNS anyways. Plus he cut my cuticle with the machine. SMH. This place was not worth the $45 dollars save your money.

Service is very poor if you don't have a set person. Do not walk in here and let just anyone do…read moreyour nails. This is what you get when you're a long time customer and your OG nail tech goes out of town. Absolutely ridiculous for what they charge.

Was instantly reminded of why I left this place years ago and decided to never return again when I…read moreshowed up for my scheduled pedicure appointment only to leave 2++ hours after and $65 broker. Why was I charged $15 for polish removal when I only had regular polish on that took no more than 20 seconds to wipe off. When I went to pay she said they charge 3 % on card payments. It's 2025 why is that a thing?? Don't even get me started on the lady who serviced me trying to coerce me into getting my nails and eyebrows also done as well. Could not have gotten outta there sooner omg.

A big part of my rating on reviews come from consistency. My last pedicure was WONDERFUL, this one…read morewas "ok". We did have to wait almost a hour but I do understand that has nothing to do with them. Just wish some of the staff was a bit more personable and payed attention to small details during the pedicure. That's what makes a good pedi, if you ask me!

I have been going to this nail salon for 4 years now. I have always liked it! However, after my…read morelast visit on Monday, I will NEVER be going back. I was getting a fill when all of a sudden this one older lady comes up to me with a broom in her hand and this nasty look on her face. I thought she was going to use the broom to start cleaning, however she takes the broom and hits me in the head with it!!!! I was SHOCKED and confused. They all started yelling at her and apologizing to me. Luckily it didn't hurt, but I was very taken back by this. And she never once apologized to me. It made me angry and uncomfortable because she just sat back down as if nothing had happened and she didn't just assault me with a broom. The younger girl who answers the phones came over to make sure I was okay and gave me my nails for free and she was extra kind, but I think something else needs to be done. This lady should be fired.

Myself and my friend took our three children to Best Nails yesterday. Her daughter is 22 with…read moredisabilities. Mine are 15, with spastic cerebral palsy and 14 on the spectrum. My 15 year old asked for a "full set with a French tip". She was not aware that she had to ask for the nail extensions, as she had never had to do so anywhere else. The nail tech put the base coat on. When my child realized she wasn't getting what she wanted she asked the nail tech, to which the lady told her "it's too late. You're getting this." My friend attempted to intervine several times explaining my daughters condition and that she didn't understand. The tech LAUGHED at her and refused to change the nails. The tech became argumentative to the point my child was CRYING. When my toes were finished, I came over and attempt to explain, to which the tech became argumentative and refused to fix her nails. At that point we canceled the rest of the appointment and went to a different salon to have our nails finished. It was then pointed out that she had CUT my friends daughter while doing her nails, to which the tech said "oh I cut you?" And laughed again. I told the tech that I would be writing a review about how rude and disrespectful she was to those with disabilities so people know not to bring anyone to this salon and that her laughing at hurting someone and misunderstanding is disrespectful. At that point she realized I was taking pictures of my friends child's finger and the sign on her door and asked, "what can I do?" I asked, will you fix her nails? She replied, "no. She should have told me she wanted the extension before the base coat was on." I then told her, then the only thing I NEED you to do so learn not to laugh at people who have disabilities. I need you to stop acting like you're better than other people, and I need you to learn how to do your job because they're people too. She then asked my other daughter to have a seat so she could do her nails. I stopped her and told her fuck no. That this place will never touch one of my children again, that we would be going back to the original salon we go to next to black winds that treat everyone like humans. I highly doubt recommend stepping foot in this salon, especially if you have any type of communication barriers.

I had the pleasure today with Sebastian as my nail tech and I came in with my nails in terrible…read moreshape and Sebastian hooked me up. They look amazing. I absolutely recommend Sebastian's work. The price is great. It's so relaxing there and clean and friendly 10 out of 10.!!

Yeah this is a great place. Called for an appointment but they got me right in. The quality was…read morereal high for my pedicure. Took great care of my feet and polish was meticulous. I thought the price was fair for the high quality. Comfortable environment too. Not rushed at all.

I asked for dip nails. The lady was friendly, but the quality was not. There were bubbles, and…read morethe thickness of the final result was really excessive. These photos are after a week, and they're already pealing away (I don't mean growing out). Today I put my hand in my bag to get something and came back out without a dip. In the other photos you can see where there are bubbles and dimples in the nail. Very poor quality. Would not recommend. Going somewhere else to remove them.

I went in asking to have my builder gel removed so that I could have natural nails as a break until…read moremy next set of acrylics. The tech ground my nails down so thin and lumpy-and then tried to cover it with three thick coats of gel polish. The next morning two nails were already broken nearly off and when I went in to get them fixed I was charged an additional $15! I'll never step foot in there again. Terrible nail tech and terrible customer service.

I was cut twice, on each foot, lots of blood, because they accepted me as a walk in & left me…read moresoaking for over 28 minutes that made my skin way too soft. I went to Urgent Care & was given topical & oral antibiotics! The tech cut my toenails at a 45° angle, very crooked & when I asked to trim my nails straight, I was told, no one wants to work with you. REALLY??? I wouldn't recommend this salon to anyone for anything!!! Plus, the can't speak English! What a joke! Learn English or go work with cardboard boxes!!!

There is a new Nail Technician named Hannah. Her Pedicures are A-M-A-Z-I-N-G!…read moreAsk for Her. She also does Nails. But her Pedicures. Ahhhh...

Visiting Niagara Falls for a weekend family trip, had some time to stop by to get my nails done. I…read moresaw this salon on Google maps with good reviews, and I'm glad I stopped by. Not as busy on a Thursday afternoon which was good because there was no wait, but they said they do tend to get more busy on Fridays and Saturdays. I received a gel mani and a regular pedi. So many colors to choose from, and a great job. If I'm in the area, would definitely come back!

Love my new nails! This is my first time here and they did a really excellent job thank you Anna!…read moreI will definitely come back again Guys pls disregard all the old reviews from before you need to come here and check it out yourself I promise you won't regret it

My first visit to Luss, today. It was a nice experience. The salon is clean and well kept. I was…read moregreeted at the door by a smiling face. I love how the salon is decorated. I love that I sat at a bar height counter. I was able to charge my phone while I was getting my nails done. Lindsay always does a great job. My nails were a mess. I never get anything too fancy. I was offered a drink while my nails were being done to. Overall I found this salon to having a clean and friendly atmosphere.

Popped in at this location while visiting Niagara Falls this past weekend…read more Found the place on Google. The directions via GPS weren't great;this place is actually in the Outlet Mall kind of kiddy-corner to the Timberland store. There was one person ahead of me so the wait time wasn't long@all. The woman who assisted me was friendly&did a wonderful job on my brows,I was very impressed! She took her time unlike most,making sure everything was neat&clean :-) I will gladly drive another hour&a half to have her thread my eyebrows again in about 4 weeks,because she did such fantastic job!