I've had the same hair dresser for over 10 years and I would follow her anywhere. She moved to this…read moresalon after the shutdown and I was pleasantly impressed with the facility. Ample parking, convince and out of town enough to not have to fight traffic. The salon itself has an amazing atmosphere and is very clean. I love how they care about how they dispose of their garbage, it really shows an effort to help stay as green as they can. All the staff is so kind and welcoming always going above and beyond to make sure your visit is 5 stars. Service Atmosphere Parking Cleanliness Price

Love this salon! Atmosphere is very modern and charming…read more Great decor, bright natural light, and comfy accommodations. Lots of refreshments available, too! I love the products they use and the quality of them. Services offered are all top notch. I have recommended this salon to a few people and will continue to do so. You will pay for what you get. The prices are not "cheap", but you get a quality service with quality ambiance and accommodations.

I recently moved to Caledonia and needed a new hair stylist closer to my house... I requested a…read moremid-level stylist and they set me up an appointment with Faith. Faith is adorable, very friendly, professional, sweet, and did an AMAZING job on my hair! I have long blonde hair that was in desperate need of a trim and fresh highlights and she did everything exactly how I wanted, it looks great. I will absolutely ask for her again next time I go in! I pointed out that I loved her curls and she gave me some similar ones to leave with. The pricing was great.. $110 for a partial highlight, cut, blow dry, and style. The salon was nice and expansive, and I love their long counter for color and processing. Highly recommend this salon and Faith based on my experience here!

RUN do not walk away from this business. I wish I could give this company zero stars. I'm upset I…read morehave to actually give them a star, really and truly. We have two kids under 3 and I booked a couples massage for my husband and I weeks in advance. They called me back the same day after I scheduled an appointment to let me know they couldn't get us in at 1:45 and that it would have to be 2:00, which no worries at all. I told them that was fine. Come today, 3 hours before our couples massage they call and cancel. They informed me that the therapist got in car accident. that is horrible and I hope that she's okay! But we still had an appointment for weeks? There was another therapist available but I was informed they were already all booked....so instead of shifting people down on the schedule they decided to cancel our appointment. Getting out of the house as a stay at home Mom is huge, it's like a vacation and to have them call, cancel and not even apologize is disgusting. If you want to make appointments and have Heidi Christine call you to cancel then THIS PLACE IS FOR YOU!!

Horrible experience. I had a 4pm appointment and I arrived on time but after waiting nearly 30…read moreminutes they told me they were still working on another client and asked if I could come back tomorrow. With the price of gas and total disrespect to to my time, I will never go back there again. I went to Beauty Bar and Spa near Culver's and they had lower prices and took me right on time.

I really wanted to like this place as it is conveniently located... however, I had the worst…read morepedicure I've ever had today. I had booked a French pedicure with Summer and instead today I received pink, thick and messy paint on my toes( see photo). She was unable to properly cut my toe nails or remove cuticle ("we don't do that here"), and didn't remove dead skin from feet and left the end of the large toenails rough. She also didn't know how to put white on tips (which would never have worked over the thick paint anyway). It took 40 minutes including some soaking time at the beginning. Cost was $35 without a tip. Entire waste of my time. Now, I have to go get another pedicure elsewhere today. People were nice... just not qualified for doing pedicures. Please stick to hair services or learn proper pedicure processes.

I have been going to Design One Salon off Plainfield consistently for a year now, and love it. I…read moreget my nails done by Shannon and she is EXTREMELY talented. Not only is she detail oriented and friendly, but she is also knowledgeable of the products she uses on all clients. I think this speaks volumes to the spa because if my nail tech can speak about the product it makes me more comfortable about what is being put onto my body. The physical space is well kept and clean, and I have not felt worried about catching a foot fungus from the tubs (I know that's a thing at other spaces). The only downside is scheduling, I feel like Design One is a bit understaffed unfortunately, so getting in can be a challenge. I always try to book far in advance to make sure I get what I need. Although, I know they do sometimes have walk in appointments. Other services offered here include hair cuts, make up, and massages. I have not gotten my hair or make up done here, but I have gotten a few massages. The spa portion is very calm, and I think they do a decent job with the services. The price is usually my hang up, so that's why I haven't gotten many massages. Overall a 4/5 stars for this spa. (Shannon is a 100000+/5 stars)

This review is for receptionist/management. I had a failed re-shellac manicure Wednesday, the…read morepolish was peeling off my nails within a few hours after my appointment, and I realized it wasn't hardened, it was rubbery. I reported this. Got a call a couple hours later. My phone says it lasted only 2 minutes. During the two minutes I was interrupted and informed 6-7 times that the technician was very upset, she was very upset, apparently very very upset. I actually started to apologize. What?! I had a $50 failed manicure. A brief apology from THEM to ME, and a refund was all that was required. Pulling me into staff drama was highly unprofessional and inappropriate. How or why management selected to inform the technician re the manicure in a way that upset her so badly is entirely their fault/responsibility.

Great place with such a positive vibe! All of the stylists are amazing and really care for their…read moreclients. I've gotten my hair colored, cut, etc here for many years and they always take the time to listen to what I want and achieve what I'm looking for.

***Beware*** I would definitely NOT recommend this company…read moreor the stylist Kayla for any services. I paid over $1k for Dresmcatcher hair extensions, known to be the best extensions. Within days numerous Extensions were slipping out and others barely hanging on. I discovered that her training for certification consisted of watching a bunch of YouTube videos, no classroom training she didn't even take a formal class. I had to have a consult done at another salon to get this fixed after Caledonia hair company refused to fix them or to refund my money in full . The other salon said it's the biggest mess of hair extensions she's ever seen and the person who did them has no business offering this service and recommended I formally complain to Dreamcatchers. I attempted to resolve this issue with the owner of the company who abruptly hung up on me . This business has unknowledgeable, poorly trained staff and horrible customer service . Save your money and time and go elsewhere .

i love this place! they just got a new product line called davines and it smells amazing! you will…read morewalk out feeling beautiful and they even have someone who does eyelashes now so it's a one stop shop for me :)

My scheduled appointment was handled unprofessionally when the assigned stylist appeared unwell,,…read morerequiring another staff member to step in. As a result, the service felt rushed and the final result fell well below acceptable standards. Although a discount was provided, the quality of the work was extremely disappointing.Key Issues Unprofessional Conduct: The original stylist appeared unfit to work, disrupting the appointment.Rushed Service: The replacement stylist hurried through the process.Poor Quality: The final result was unsatisfactory, despite a partial price reduction.

For me, picking my rating for ToCher is difficult because while I was very satisfied with my cut…read moreand style, I will never go here again and I will never recommend it to anyone. Why? Great question. I'm a farm girl who finally landed a great job and finally could afford a cut outside of the cheap-o cut places, and I asked my friend at work where she gets her hair done (she always looks amazing!) She recommened ToCher, since old habits die hard, I asked her what price point I could expect and she said about $80 for a cut and color. Ok, sounds good. I made my appointment and I was all gooey when the receptionist handed me a complementary glass of wine. Ooo la la... I sat down in my chair, and struck up a conversation with my stylist, and spilled to her that this was my first time in a real salon, and was super excited that I finally had the money to spoil myself with a great cut and style. I didn't opt for color, just the shampoo, cut and blow-out. Whenshe spun me around, I loved my look! It was flattering and trendy. When I went to check out, she said, that will be $165. I raised my eyebrows, but paid, and tipped gernearously. She offered the products she used, and while I was tempted, I declined from sticker shock. As I was headed out to my car, I reaized, I just got the style from the products, so I should get the mousse, no? I entered the salon again... My stylist was laughing with the receptionist and while I could only make out snippits of the conversation, the part I could hear and will never forget: "How nieve was she! I just made over a $100 tip!" So, I will never be back.

I just moved to Grand Rapids and I wanted to find a stylist that could replace the wonder…read morebeautician I had in Canton, MI. The only way I could think if getting started was to look for the hair product that I use. So I did a search for Purelogy hair products and ToCher Salon came up with a 20% off coupon. I read the bios of the hairdressers on staff at ToCher and decided to check out Tobi Beale. At first I wasn't sure if I liked the haircut she gave me because I have always been loyal to my hairdressers and I really missed my person in Canton. After 3 haircuts I am convinced Tobi knows how to work with curly hair. She makes the cut fit my face and I really appreciate it. Thanks Tobi for having such talent at cutting hair you are a true artist!

Had highlights by jenna. I have naturally blonde hair so after the summer I like to blend my…read morenatural highlights. She essentially dyed my hair platinum, no depth. I had to buy toner and use it at least every 2 weeks throughout the year.

I'm new to the area and was in the market for a place to get my brows done. I'm still in the…read moremarket, but since I'm not a woman of extremes, I'll still give one star for every eyebrow they did an okay job on. To start, Jenna was 30 minutes late for my appointment. That isn't to say she had an appointment run over, because that happens and usually isn't the stylist's fault. Rather, she walked into the building 30 minutes after my appointment time. To her credit, I think the receptionist did her level best at approximating customer service with her sort-of apology (although it was more, "Sorry you have to wait but also the spot you booked on our website wasn't supposed to be there," than an expression of remorse). After looking at other reviews online, this appears to be a trend for them. So if you think you'll just pop in for a quick wax during your lunch break, make sure you have a very cool boss who isn't a stickler for the whole "showing up on time" thing first. I'm not sure if Jena is in training, but it sure sounded that way from how she had to be coached by a mysterious floating voice standing just off behind my head. I was not introduced to this mysterious brow waxing phantom, as her presence was never actually acknowledged to me, so I can't confirm if she was training Jenna or if she was just a spectre with a passion for waxing. It was a bit hard to make out what she was saying over the incessant sniffling of the woman repeatedly touching my face with no gloves, so I'm sure I missed some of the nuance of their relationship to each other. All in all and with respect to fairness, the eyebrows look fine. If you go here, your eyebrows will probably look fine too.