Visiting this salon was a big mistake.
Hello! I feel I should warn you about Connor Moore. I was lured in by his photos. I left the appointment wondering if I just paid him $1,500 to practice on my hair. The whole experience was unprofessional.
1. It took him nearly seven hours (and several more in two "fix it" appointments) to do what it takes other stylists 2.5 to 3 hours to do.
2. He didn't know how order enough extension hair. See photo. At the end of my appointment, I had to pay for more than he quoted me and come back for another appointment to add the rest.
3. The extensions started coming loose the next day. He tried to fix it. Then they came loose almost immediately again. He tried to fix it. Then again. You can see the sloppy work he did in the photo.
4. He left ugly strings in my hair. See photo. I asked him to cut them. He told me he couldn't because the whole weft would fall out. He tried telling me they blended perfectly! Later, at the hairstylist I went to to fix his mistakes, she cut them immediately.
5. Even though I'd asked him never to let assistants do his work (I'd had a bad experience before), he let two students color roots onto my extensions. Not only did he not respect my request, they colored many shades too dark, ruining my brand new, expensive extensions.
6. He tried twice to match my natural hair to my extensions as promised, but with no success. He finally did it on the third try, but when I got home, I noticed my hair was terribly damaged and fried. See photo.
7. The extension length of the shorter one is strange and noticeable.
8. I got an irritated bald spot. My new hairstylist told me he put too much weight on my fine hair in the corner. She fixed it to a hybrid method and it's much better.
I paid Connor $1,500. After trying to let him fix things and him being unable to, I had to pay hundreds on top of that to a new hairstylist to fix his mistakes.
The most disappointing part of the whole experience with Connor was how he handled my deserved refund request. I have never asked for a refund for a hair treatment in my life. When I wrote to Connor asking for one, he castigated me and then dismissed me. He said it was my fault. I've had extensions for years and know how to take care of them. This has never happened. And how can the frying my hair, having girls color my hair, not ordering enough hair, taking over double the time it takes other stylists, etc., be my fault? He wouldn't respond to that. The pictures speak for his work.
I also wrote to Diane and Jeff, owners of Salon Platinum. I know they try to push off bad reviews and ask people to delete them and write them on the hairstylists' pages only, but as hairstylists are contractors hired by them, they have an accountability level. Connor represents their salon. If they care about their salon name and reputation, they need to know what's going on in their salon and do what they can to rectify any bad service. They should be more concerned with who they hire and the satisfaction of their clientele if they wish for their salon to have a good reputation. I wrote to them in the hopes they would, as players with a stake in this, guide Connor to make the right decision and offer a refund for services not rendered to salon standard, but they have not responded, so I must write here. I wish the experience didn't come to this, but I feel the need to give others a heads up.
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