Maggie did my eyebrows yesterday and they look great. New highlights also. I have been going to Salon Sophia for almost 15 years and am very satisfied. Good conversation also. I've tried salons closer to my home but always return here. Always keeps me looking up to date although I'm getting old. Sue Neal read more

Emelio really knows how to make the best of everyone's hair. He manages both my curly hair and my husband's straight hair beautifully.

I was in town visiting a friend and wanted to get a haircut and an eyebrow wax. I got one of the best haircuts of my life from Ron and also got a great wax! Very friendly service and great value for the services I received. read more

I am in a wheelchair and I was discriminated against at Salon Sophia. 99% of the time people are so incredibly kind to me. I don't expect anything from anybody, but most people will go out of their way to ask me if I need something , if I can get the door for you etc. It makes me feel good and I think it makes people feel good as well. Just being kind. I moved here from out of state and was looking for a place to get my hair done, so I thought I'd try salon Sophia. I should've known what was in store for me the minute I entered the salon, I could feel their uncomfortableness with me being there. The guy behind the desk barely acknowledged me. When it was time to wash my hair, I stayed in my wheelchair and leaned my head over the sink, which I've done many a time at other salons. It usually takes me a little bit of time to get my chair in the right position until I get used to their sink. I thought I did a pretty good job. My leg fell off my wheelchair platform which happens sometimes. My service dog actually can lift my leg back on, but he wasn't with me that day. So I needed help getting my leg back on which requires lifting it about 2 inches onto that foot platform. I asked if they wouldn't mind please helping me get my foot back on. They seemed uncomfortable with my request. The man behind the desk did come over and lift my foot back on, but he wouldn't even look at me and interact with me. They made me feel like it was a real inconvenience to help me and their behavior towards me was disheartening. People are usually so nice and willing to help with something so small, I was really taken aback. Anyways, I liked how she did my hair so I thought I'd go back. And the third time I was met at the door with them demanding that I have somebody stay and help me. It was a different man behind the desk this time. He was intimidating and aggressive, yelling that I needed help and I kept asking what kind of help did he want me to have and he wouldn't answer the question. It's too bad because I liked how she did my hair, I kind of felt bad for them because every time I go there, there is nobody in the salon but me so I thought I'd give them my business. In Salon Sophia's response below they wrote that they had to lift me into my chair and it's not their responsibility. First of all, they never lifted me into my chair. I never left the chair so that is inaccurate. Secondly, yes, it's not their responsibility to help me, nor did I request them to help me. But how about just being a nice person. There was nobody else in the salon except for Maggie and that man. read more

This is a true story and just happened. I don't live in KC full time but I am here about 30 weekends a year and needed a cut and color for Christmas celebrations starting tonight. I made the appointment and was told that Ron was excellent with color. I figured this meant he had a lot of experience. When I arrived we discussed my needs. My ends are dry and needed cut and my roots are showing grey. I also like my hair a little lighter around my face with some highlights. The last thing I said was that my hair pulled red and do lean towards more of an ash color versus red. Anyone who knows color knows how to respond to this request! Anyone except Ron! He quickly asked if I could come back tomorrow and have Maggie do my hair because she was more qualified for my needs. Clearly Ron does not know how to handle color requests and should not have booked me. I was very sad and let down. Today was the first day I carved out of my crazy schedule to do something for me. Trying to save the situation I asked if Ron would at least wash and cut my hair so I could look pretty for tonight. He said no. And so, I was left with no one to help me. And good luck getting an appointment on Friday before a holiday weekend. I feel very strongly that when you are trusting your hair to a new stylist you should discuss your needs and past experiences. And while I respect Ron saying this was over his head, he could have at least trimmed my hair so I felt better about appearance for my party tonight. I'm not sitting at another salon. The kind ladies here were able to divide and conquer and fit me in. Truly the kind of place I prefer to give my business to.....and a HUGE tip! read more

How can they afford good hair supplies if they can't afford to fix their air conditioner... Never again

We are visiting from Chicago and decided to pop in so our 7yo son could get his hair cleaned up. We are very particular and loyal to our own stylists back home, but we're on vacay and seeing family, etc - we decided to take a risk. Ron greeted us and had a full hour before his next appt. First he did our son's hair and it was excellent! I don't know when our little guy got so handsome, but that haircut sure didn't hurt. We asked if our 5yo daughter could get a trim and Ron happily obliged. Between the two, my husband (whose hair is equally important to mine ) decided to cut his locks finally and left with a super hot pompadour-style to complement his beard. Hardly an hour later and our crew walked out with a full makeover and everyone felt like a 10. You can't put a price on confidence. read more

Dinky little store with poor service. I scheduled an appointment and showed up on time. They were not ready for me and told me to wait for 10 minutes. That 10 minutes turned into 15 minutes, and the 15 minutes turned into 30 minutes, I did not receive service after having sat there for about 1 hour. Not only did they not focus on whatever task they had on hand, they continued on joking with each other and goofing about the room. So rude of them to expect their customers to wait indefinitely until they are done; it defeats the purpose of an appointment. Complete disregard for my time. read more

I got the worst manicure ever. Nail polish was lumpy, uneven and edge of nails was not buffed. The staff was very friendly but I could have saved my money and done my nails myself. read more

Can't get them to call you back for more then a week. At that point. I don't want to try to work you into my schedule. If your that busy hire a receptionist. Its common sence to call some one back when they want to give you money read more

The desk clerk was incredibly rude to me the moment I walked in for my appointment. I had a pedicure and it was shoddy work at best. The paint was lumpy and the color was chipping off within three days. Next time I'll make the drive and go to the place I usually go that has great service and long lasting work. read more

I had a very bad experience here, and I paid dearly for it. I wanted to cut a few inches off of my very long hair. I showed the owner how short I wanted it. It ended up several inches shorter than I had asked for. The cut itself was well done, but much shorter than I had requested. I also showed her two pictures of the color I wanted. My hair was light brown and I wanted some highlights for summer. She said highlights wouldn't be enough for what I wanted and used some blond color in between the bleached highlights. Well, the portions she used color on turned orange! Not blond, not gold, YELLOW-ORANGE. She was going to let me walk out of there like that when I asked if it was just me or did it seem a bit orange to her? She admitted it did but then tried to blame me because I had "old color" on my hair. I hadn't touched my hair in about 6 months. I gave given her all the information regarding my hair before she ever began to work on it. If that was going to be a problem, her expertise should have told her that before, not after the damage was already done. Since I liked the way the bleached sections looked, I asked if she could at least do a few more slices of that around the top of my hair (along the part, around my face, etc - the most visible areas). She agreed that extra bleaching was the only way to remedy the orange hair. At this point, my appointment time was up... so she pushed me aside to work on her next client. Once the extra bleached highlights were done, she shampooed it out but told me I would have to wait to get a blow-dry. I told her I would wait. (I wasn't leaving until I could see the finished product dry and slightly styled... at this point I was ready to cry.) After this 3+ hour ordeal, she charged me over $220. That is the most I have ever paid for a cut and color. (I should have gone to Beauty Brands - I could have had it done for about half the price and I bet it would have looked how I wanted it!) It is also one of the worst services I have ever received in my life. I went home and cried. My husband was able to cheer me up and convince me it wasn't too horrible. Luckily, he loves me no matter what crazy color my hair is. Unfortunately, I spent so much on this ugly style that I feel I must keep it for a while just based on principal. I can't afford a total re-do right now. So here I sit with bright yellow-orange hair and light highlights. I can't wait until a month or so goes by and I can justify another trip to a salon. Needless to say, I will never step foot in this salon again. I will also warn everyone I know about this place and the horror I encountered there. Thank goodness it's just hair... you can always grow it back! read more

Called with little notice and Ron was able to see me! He worked magic on a horrendous cut I had. He "knew" my hair like he'd been cutting it before. Will definately call ahead for cut and color next time I'm in town. Recommended to a few work colleagues as well. read more

I moved here 6 months from Denver and I'm VERY picky when it comes to haircut, hair color, hair products. Ron and Maggie where both amazing. Since moving here I've received 5 horrific hair cuts. I went in being hopeful and left completely happy, satisfied, and thrilled with my hair and color. I found my new stylist!!! read more

I have been going to Salon Sophia for many years I have seen Ron their color specialist, he does a great job and he makes me happy every single times. I love my hair and I feel great every time I get my hair done with Ron or Maggie. read more

I am 52 years old and have been to many a stylist in my time. Maggie (owner) is the best hands down. She is very gifted in her profession. She just knows what to do. I trust her 100%. I live 6 hours from Kansas City but it is worth the drive. And it is worth the money. I will most definitely go back. read more

I was on a work trip and freaking out because my hair looked a mess so I started looking online and found this place which I was sure was going to be closed on a Monday evening only to be pleasantly surprised! The owner Ron was open to a special appointment and the following morning I made my way to the salon from the hotel and it was happiness after that! Ron knew right away what needed to be done and was successful in planning my new style. He introduced me to some new product....not in a way that most salon owners would push expensive products....but provided me with something he thought might be a benefit to me now and in the future. As far as my color and style.....it was superb! I was heading up to the counter and expected to pay far more than I did. It was reasonable and left me thinking that I wish this salon was closer to my home in Florida. Overall experience was great...owner was very nice and professional...cost was in budget. Great experience for sure! read more

Ron is a fantastic stylist. He and his wife Maggie are unbelievably kind and great people. Great customer service and affordable. No problems getting an appointment. Recommend them and this gem on the Plaza. read more

On a work trip from out of town and having a bad week. Stopped by as a walk in yesterday for a cut and color. Maggie got me and, exceeded my expectations for my cut and color and was wonderful company. My only dilemma is how to get back here to have her do my hair again!!!!! read more

STAY AWAY! AVOID! YOU HAVE BEEN WARNED Owners will charge you whatever they would like, due to location of them being on the plaza. Cut could be anywhere from $35 to $50, depends how difficult of a client you are for them. Don't expect for the gentleman owner to do a woman hair and style it the way you would like it, he has a hair dressers license not hair stylist license. Owner tries to have her assistant do everything for her, don't expect her to touch your hair other then a cut. Assistant will apply color, shampoo and style, owner will formulate and cut the hair. Owner keeps all for the paid service you received, so be sure to tip the assistant well, after all they do most of the work. They cut corners because they either do not have knowledge on how to deliver the service or because it may be time consuming for them and want you out ASAP. Expect your hair to be damaged (over processing your blonde hair under dryer) and for them to offer you the OLAPLAEX treatment ($15-25) due to your hair being over processed or because they do not use heat protectant before blow drying. If you have thick hair, be prepared for the owner to chop out about 3cm section of your hair wherever she pleases. Your hair will feel lighter but when growing hair out it will be a big pain. Owner cannot cut layers properly on long hair, but may hide it with putting curls in your hair or styling so you cannot see it. If you have grey hair, owner is an excellent colorist! But be prepared that if your grey didn't take it was the stylist fault not your hairs fault. Ask that they leave it on longer, and watch the time yourself. Owners talk a lot of game but have nothing but years and years old certifications, they don't stay up to date on styles and techniques. They have two other stylist that are great, ask for them! Regina and Emilio, they can do anything you ask for! Those two are wonderful people, great attitudes to be around. read more

Avoid, Avoid, Avoid! I was in Kansas City on a business trip and booked an appointment here to have my roots touched up and color refreshed. The man doing my hair (who I guess was the owner) suggested a couple of highlights and a trim. What I ended up with was a wishy washy brown colour and no highlights visible (he didn't seem to know how long they took and checked them every minute or so). When rinsing he sprayed the nozzle down the back of my shirt continually then offered me another cape to compensate (it was my shirt that was soaked, not the plastic cape....). I have a jaw length bob which with his 'trimming' is now a full one inch shorter and differently shaped on the left side. This is completely noticable and has been commented on by everyone I've met since. When I pointed this out he tried to tell me it was the 'blow-dry'. I refused to let him cut it to try and fix it. On top of that he didn't hesitate to charge me 115 dollars - shocking. Can't understand the positive reviews at all, this guy didn't seem to be a trained experienced hairdresser at all. I would add that on the phone I asked about nails and was told not on Monday. Once there I was told they didn't do nails at all - still on the website though..... Go to Beauty Brands which is only a couple of blocks away and staffed by professionals. read more