Completely Satisfied Total Comfort Customer!! Jim and his…read morecrew kept the old unit running until it became clear a replacement was needed. His knowledge and professionalism has given the house a new custom installed HVAC system. The installer, Kurt was a craftsman whose work I can only describe as - beautiful. Total Comfort provides consistent, timely, fairly prices products and services. Highly Recommended....Many Thanks Jim.

I had a ac/ heating company come to my house to check out my furnace and heat pump and was told…read morethat I had a freon leak and need to change out my whole system at the cost of 10 grand,So I called for a 2nd opinion and called total comfort, they came and checked out my system and I was told that I didn't have a leak and my system was fine,I was dumb founded that another company was willing to RIP me off like that,Total comfort came and didn't even charge me for the visit,now that's service,guess who I'm calling when I have a real problem with my unit TOTAL COMFORT,thank you Jim & Crystal

When I needed a microwave external vent installed after the hurricane, I chose this company because…read moreit was recommended on my Nextdoor app. None of the kitchen work could progress (tilework) until the microwave was installed, & the installer said an HVAC person had to do the vent. I was charged $500 (a lot more than the cost of the microwave!) for this and a maintenances clanging of my system. I had already agreed to the installation, so I paid. I think it was excessive. I also needed to create a cover for it.

Total crooks. Zero stars. This happened several years ago but every time I pass one of their…read moretrucks I think I should write a review so people know who they're dealing with. Our AC went out during a heat wave. Our usual hvac service was inundated with calls with the 100 degree days and it was going to be a couple days before they got to us but I made an appt anyway and then started calling other companies to see if anyone could come sooner. All comfort came right away and said the unit was shot and needed to be replaced and they could do it the next day, just needed a large deposit, which I gave him. When I called our usual service to cancel the appt they informed me that our unit was still under warranty! and the "problem" with the unit all comfort described didn't make any sense. I realized we were being scammed and canceled the install and when our regular service guys got to look at the unit they found that the all comfort tech had stolen parts from the unit, probably to make sure it didn't start up again bc the actual problem with it was a really easy fix. Husband was out of town at the time so this guy probably figured I was an easy mark. Stay away!

Our heat pump condenser went out Thursday and Brinson& son"s responded that day. Our 18 year old…read moreunit was replaced by Friday afternoon and the techs were efficient , knowledgeable and professional. The new unit is quiet, energy saving and warranted. I recommend this company highly.

I've been through a whole house remodel in Wilmington and just had issues with the thermostat for…read morethe existing HVAC system. I replaced it myself but only hot air came out of the ducts. Brinson & Sons had someone here in about an hour after my call and straightened out the initial programming of the thermostat and did a tune up in less than an hour. The price was very fair, and the service was exceptional. A+++++ across the board. Thank you! This was my best experience with a home related service provider since moving here.

Just used Kenny Fowler Heating & Air to replace my hvac system. I could not be more pleased with…read morethe results!! From the first phone call on a holiday weekend until completion of their installation I was treated with respect and courtesy. They went above and beyond to help me. Chris was phenomenal and the team that replaced my unit was simply the best. Way to go guys!! You have a loyal customer for life!!

Hands down best HVAC company in Wilmington! We had to get a completely new unit. They were fast,…read morehelpful, knowledgeable and very trustworthy. Plus, the price felt very fair. Other companies quoted us way more and didn't take the time to get to know our situation the way Chris did. We'll only use this company from now on!

You would be best advised to stay away from this company. I am beyond dissapointed with the way i…read morewas treated. Whoever i talked too on the phone, was the most unproffesional person i have ever had the misfortune of dealing with in my forty plus years of being in the trades.

Our summer started out uncomfortable. We called James and Son, and they managed to get us in same…read moreday !!!! The timing was perfect. Everything went beyond expectations. Ben did an amazing job analyzing, diagnosing, and ultimately fixing a system, that has seen better days. Thank you Ben.... We are lifers!!!

Please do your homework before using Down East. Had them out 3x to "fix" our generator with no…read moresuccess. After the third attempt I was told they could fix my unit under warranty because they are not certified for Generac! I was advised to contact a competitor for proper repairs!! They did say they would gladly "service" my unit at full rate!! This type of deceptive business is horrible. I contacted Generac directly and they were just as surprised by the decept and promised action. "James" at Down East'was very cavalier about the fact of losing a customer for generator and HVAC service. Clearly this type of poor character action is unacceptable.

I scheduled a compressor replacement with Down East. The pricing was fair, not great but whatever…read more They beat other quotes hands down. Six years ago they replaced the air handler in my attic, so I knew they would be reliable and the guys back then were very nice and professional. So - they have two offices, 1 here in ILM and the 2nd in Jacksonville (hqtrs). The Jacksonville location sold me a maintenance agreement with two seasonal checks on my unit. They were impossible to deal with for an appointment, the woman at that office was just a grouchy bitch AND the second appt never happened because they do not return calls to schedule prepaid service - they apparently prefer to let your contract run out and ask for more money. It was all BS. The technician said she was the wife of an owner ‍. Who knows, who cares, right? So - my lesson learned was to not deal with that Jacksonville location. The Wilmington location was spot on with their work and that's all I care about. Oh. So the techs that showed up for this latest installation were awesome. I was WFH (thank you covid 19) and they went around the house and shut all of my windows when they were done. I finished work at 5 and the house felt good and I was so impressed with how they quietly got the job done and that they took the time to close up my house. What good guys. They showed up smiling and left like quiet mice.

Replace Heat Pump and Air Handler- Air Handler was in very…read moretight space so removing and replacing was labor intensive.Pride in workmanship included improved drain system and extra safety devices. Old Heat Pump pad was leveled and cleaned prior to setting unit up with new cut off box. All trash and old units were removed from location after installation.Cost was well below other estimates.

Took care of the work that I needed very professionally and it a fair price. I referred him to two…read moreother clients of mine, both of which were extremely satisfied. Flash intro, Coastal Realty.

My heat pump is 27 years old and still performs with efficiency because of the expertise of this…read morecompany. Like all machines, this one has had a share of part failures. And since approximately 2012, when a part fails I call Mr. Burkhardt, who, is always prompt to respond to these events. He is an experienced diagnostician and repairman ( who carries a wide range of parts in his truck ). I find the company to be friendly, honest, dependable and affordable. What everyone wishes for when in NEED !

Jason spent a fair amount of time trying to charge the system after replacing accumulator…read more($150.00) (there was a leak in the system) and it worked for a couple of hours and then nothing. I hope he returns to fix the problem after paying $818.20 for the work. Will update this review after he comes back to fix problem. Problem solved and it had nothing to do with Jason's work. I needed a new circuit breaker for the HVAC Called Jason in the morning and he came around midday and show me the problem and how to replace the old breaker.