We had a really good experience at American Furniture Warehouse. The service was extremely friendly…read moreand knowledgeable with each product. Nobody was trying to press us, or pressure us into buying something we didn't want. We got an item that was on special clearance so we got a really good deal on it, and we are thankful for the promptness that the crew showed. We'd recommend to anyone looking for furnishings!

Very disappointed with my mattress purchase from American Furniture Warehouse…read more The mattress has caused ongoing back aches and other body pain instead of providing proper support. A mattress should improve sleep, not create health issues. The warranty claim process was extremely difficult and frustrating. Filing a claim took far too much effort, and when an inspector was finally sent out, it felt like the decision had already been made before he arrived. My claim was denied because he said he found a stain on the mattress, which came across as a convenient reason to reject the warranty rather than a fair inspection. I would not recommend American Furniture for mattresses or major purchases. As a social media influencer with millions of followers, I believe in sharing honest experiences, and I will be releasing a full video soon detailing this experience so others can make an informed decision. ----------------- Response to AFW comment: Hello, Thank you for the response, but I respectfully disagree with how this was handled and would like to clarify a few points. While the mattress is over five years old, that is exactly why a long-term warranty matters. Normal use over time should not automatically invalidate a warranty claim, especially when the primary issue is loss of support causing back pain and physical discomfort. Also, to be clear, there was no major stain on the mattress. The claim was denied based on a minor mark that does not affect the structure, support, or performance of the mattress, which was the actual concern being reported. When customers purchase a mattress with a warranty, it is the store's responsibility to clearly explain what can void that warranty at the time of sale. It was never explained that a minor, non-structural mark could result in a complete denial years later, regardless of the defect being claimed. The issue here is not whether mattress covers are recommended. The issue is that the warranty process felt designed to deny claims rather than fairly evaluate them. The inspection appeared predetermined, and the stain was used as a blanket reason to dismiss the complaint without addressing the actual problem of support failure. Saying this is "industry standard" does not make it acceptable. Customers reasonably expect a warranty to protect them from defects, not to be nullified by common, non-structural issues after years of normal use. I am sharing my experience so others can make informed decisions, and I will be releasing a full video soon detailing this process and why it felt unfair and dismissive.

Lots of great home decor items, somewhat pricey, but couldn't stay long due to the heavily scented…read moreenvironment. Was welcomed in, noted it was my first time, and the gal kindly explained special sales, customer reward plan, and location of items in the store. She also offered her assistance, when I explained why I couldn't stay long. Very sweet. 3 stars only because I couldn't stay long and look at items...too perfumey. Sorry, Kirklands!

It's hit or miss here. Some things are very well made and some are cheap or damaged. I made an…read moreorder for a clearanced item and when I picked up, found it was marked with some kind of paint. Another time, I got a heavy duty beautiful mirror for a great price. So I recommend shopping in store not online.

Just recently upgraded our couch to this gem, we worked with Leo not too long ago for our dining…read moretable, and came back to top off the living room. Amazing quality and style. I love the customization we got to choose the cushion comfort level, and fabric/color of the couch. We will be coming back for an entertainment center soon to finish the living room off

I had such a great experience with Gails furniture , from coming in and chosing my furniture all…read morethe way to delivery and assembly ! Their customer service was excellent from start to finish. They assembled everything professionally and picked up after themselves, nothing was left behind. The team was fast, efficient, and very respectful. I'm extremely happy with my furniture and the overall service. Highly recommend!

I searched for months, looking for a living room set that I loved. I finally found it here- along…read morewith a dining set that I have been wanting for about 2 years! I stopped in three times, total. The first time, I don't remember who helped me. She wasn't really grasping what I was looking for, just kinda following me around. The second time I came in, Karla helped me. She spent a tremendous amount of time helping me find these pieces and getting me all possible discounts. I was unable to get the sets that I wanted initially (my own credit issues), however on the second visit, we were able to get me all of the pieces I wanted. This will definitely be the first place I stop when I'm looking for furniture, and hopefully Karla is there to help me! The only reason I'm not giving 5 stars is because of the time it takes to receive items. I have been waiting a little over 2 weeks so far for two sofas, a coffee table, dining table, and four chairs. I will edit this review as necessary. First edit: 6 weeks later and I still have no furniture. I was told initially that it would take a maximum of 4 weeks for delivery. Now I'm being told that I would be called for delivery the week of the 13th, a total of 8 weeks from my date of purchase. I am not editing what was previously wrote but I will definitely not be shopping at this establishment any longer. I am hoping the quality of the furniture justifies the three stars that I have given, however I will edit my review again after delivery.

I'm disappointed by my experience at this furniture store. When I initially walked in, two salesmen…read morelooked directly at me but did not acknowledge or greet me. The atmosphere felt uncomfortable, and after noticing what seemed to be another staff member making a remark while looking in my direction, I chose to leave because I did not feel welcomed. Wanting to give the business the benefit of the doubt, I called afterward to see if perhaps there had been a language barrier or misunderstanding. I spoke with Liz, the cashier, who was exceptionally professional, kind, and helpful over the phone. Because of her professionalism, I decided to return to the store to calmly express my concerns in person. Unfortunately, that experience was also disappointing. While I was explaining my concerns to the general manager, one of the salesmen involved appeared to be smiling or smirking, which made me feel as though my concerns were not being taken seriously. Aside from Liz, the overall interaction felt dismissive and unprofessional. Customer service should make every person feel acknowledged, respected, and welcome regardless of who they are. I truly appreciate Liz for her professionalism, but the rest of this experience fell far below what I would expect from a business serving the public

Came here looking for a couch last Saturday. As soon as we walked in we were greeted. Mark Levering…read morehappily showed us the wide selection they had to offer. Answering any questions we had about styles, materials, and pricing. On top of that, there were delays with our financing. Everyone at the store got on the phone to find answers. Thanks everyone!

The selection is always so good that it is hard to choose! The decor and furniture are such good…read morequality. Mark was excellent to work with and helped us out pick the best kitchen table. We will be returning for more!

Great furniture store with large arches, doorways and room dividers in different styles, many…read moreintricately carved on wood panels. Besides these showstoppers, there are several different styles of couches and chairs from huge and comfortable to sleep and leather. Statues, lamps, decor and lighting are also displayed throughout the store and come in a variety of styles. This furniture store is just our style. I'd say it's a combination of eclectic, exotic and traditional. The prices are pretty much the same as any other furniture store you visit and you find many unique items. This was our first time in and while walking around in the store, we were asked several times by many different cells representatives if we needed any help.

What a beautiful store. I've been dying to come in and check it out for months, but only found the…read moretime to head over this weekend. Not only is there beautiful furniture , but art and other home decor. I wish I'd of came sooner when we were looking for a new dining room table as the craftsmanship here is solid and not that cheap flimsy fake stuff you find most places. Prices were fair do quality. Lots of affordable items all the way or your super pricy leather. We only saw one employee our entire visit while she did greet us we weren't asked if we needed any help etc. store was clean and well organized.

Although they were able to match the price we received from AFW, there customer service is…read moreterrible. We have to wait until 2 days before deliver to find out what time they will deliver the product and then you are given a four hour window. When they delivered the product the console did not have the correct attachments so they had to schedule for a technician to come out to fix it. The delivery team were nice and took pictures and sent in all the information for the technician to come fix the console. I had to wait two weeks for the technician to come out and again I had to wait for 2 days before to give me the window of time (good thing I have a flexible schedule to make last minute adjustments to my schedule to accommodate their delivery/arrival time). When the technician showed up he took the same pictures and had to call to order the parts. He was on hold 25 mins the first time before he was disconnected and then he called back and had to wait another 35+ mins before they answered his call to the distribution center. Once he ordered the parts that were going to take 10 business days to receive in the mail, I was told I could schedule an appointment for a technician to come out after I received both pieces. Well now two weeks later, the parts arrived and now to call for an appointment. I called 6 different times and was on hold greater than 25 mins each time. Finally after never being able to get through on the number you are supposed to call 866.436.3388, I finally went to the store to speak to a live person. When I asked to speak to a manager, I was directed to the back of the store. The manager asked if I had pushed the number to speak to a customer service rep, which I replied I have tried every button on the phone to try to get to a live person and have had to be on hold for multiple different times. He stated that they just acquired a new division with 17 more locations and they are short staffed. Unfortunately your staffing issues are not my problem. Maybe they should not have acquired more centers if they could not support the volume. So supposedly they were putting in a request for a technician to call me with an appointment (this was on 7/15/19) but I have yet to hear from anyone. I am still waiting for my couch to be repaired. I wonder how long it will take to get a technician out here.

My wife and I were there today around 1300hrs looking at sectionals…read more We went around the entire store We were there about 40 minutes and actually found 2 that we liked The store was devoid of customers but had numerous sales people walking around Not one person came to us I guess we will look elsewhere Terrible customer service

Wow! What can I say. I went in yesterday looking for a dining set at about 6pm. I found what I…read moreliked, placed the order and was out by 6:30. Everyone was so kind. The gentleman working, advised it wouldn't be able to be delivered for about 4 days. We just said hey whatever you can do to get it to us earlier we would completely appreciate. Here it is the following morning at 7am and I just got a text that it was put on the schedule for today. Simply amazing! I would highly recommend them. Their quick customer service and willingness to help. Even down to the warranty they offered. $149 dollars, comes with a furniture cleaning kit and it's a 4 year no question asked. If they can't fix or repair we get a replacement. On top of that if I don't use the warranty in 4 years I get the $149 back on store credit! No other furniture offers this and it certainly is worth every penny especially having kids and pets! Thank you Del Sol we will be back!

The service and selection was good. Everyone was great…read moreGreat selection. Great customer service

We had gone to another Major Furniture store nearby but nothing really jumped out at us. We walked…read moreto Lina and were really impressed with the quality of furniture. Long story short we purchased a jumbo sectional from Maria and we are very very happy with it. It was a little more money than some we saw, but we loved the quality. Muchos Gracias Maria we will be back!

We were looking for a little bling for our dining room. My wife found a great shiny candelabra that…read morewas perfect.

I really like this place friendly helpful staff they maybe volunteers. Well organized I like that…read moreyou don't have to ask or figure out what different color tags mean it's very visible.

The staff is always very friendly, prices are fair and it's my favorite place to go. I really like…read moresupporting their mission.