I was hesitant to let anyone touch my car again since the first mechanic didn't do such a great…read morejob. However, I took a chance and called Michael to come out to inspect my Lincoln MKX, and he did a very thorough job! He explained what needs to be done. I received detailed information via a text link where I can see my diagnostic report. The inspection fee was very reasonable, and I am going to allow him to take care of all of the car's issues. I was very impressed at his punctuality & professionalism! He was very friendly and very personable, with a wonderful spirit! He definitely has my business!!! Keep up the great work, Evolution Automotive!!!!

Michael was super friendly, fast, accurate, and fair. His diagnostic skills were top-notch. He…read moredrive 20mi to us, diagnosed the issue, found and procured parts, and did the repair - all in 2hrs. Unbelievable! He's so good we'll probably drive to Franklin from Bloomington for future repairs. Outstanding service!

Been doing business for many years. Jimmy and his team are always amazing. Very honest and prices…read moreare fair

fast friendly service and the price was better than expected. Suddenly the other car care options…read morenearby have disappeared and there is only one.

These guys are the best! Called late to see if I could get in for an oil change. They had a full…read moreschedule but still was able to fit me in. I wouldn't go anywhere else. This is my team!!

​I have been going there for years never paid more than $60 for an oil change I went there…read moreyesterday they said it went up a little , I was expecting them to say ​​ they went ​ ​ ​ up ​ 5 or 10 dollars but he said $112 ​ ​ ​​ ​ they lost three customers yesterday over that I will never go back

I had an awesome experience at Pep Boys in Franklin! The employees were incredibly accommodating…read moreand went above and beyond to help me out. They quickly took care of a few issues with my car, including replacing an anti‑theft lug nut, and made the whole process smooth and stress‑free. On top of that, my pup Odin absolutely loved everyone there -- the whole team treated him like a VIP guest. It's not every day you find a shop that takes great care of both you and your dog! Highly recommend this location for their friendly service, professionalism, and all‑around great atmosphere.

I scheduled an appointment for Saturday, June 13, at 8:30 AM to have my vehicle inspected for an…read moreengine overheating issue. Upon arrival, the service advisor, Ashley, stated that my appointment could not be located in the system. After I provided proof of the appointment and explained the overheating concern, I was quoted a price for an engine diagnostic and informed that the shop would proceed from there. Shortly after leaving the shop, Ashley contacted me and advised that the vehicle would not be inspected or diagnosed for at least two business days. When I later checked my appointment online, I discovered that it had been canceled by the shop. Two business days later, I received a call from Service Manager James ("Jim") Atkinson, who informed me that the thermostat and thermostat housing needed to be replaced and identified them as the primary cause of the overheating condition. During this conversation, no concerns were raised regarding the water pump, radiator, head gasket, coolant reservoir, hoses, or any other cooling system components. Later that same day, I contacted the shop for an update and again spoke with Ashley. She advised that the technician had reported a knocking sound from the engine and was uncomfortable releasing the vehicle at that time. On Wednesday, June 17, I received a call advising that the vehicle was ready for pickup. At that point, the vehicle had been in the shop for more than 72 hours. Upon pickup, I paid over $900 for five services and parts listed on the invoice. Unfortunately, less than 40 miles after leaving the shop, the engine overheated again. I also noticed a strong coolant odor. After pulling over and inspecting the engine bay, I found that the coolant reservoir--which had not been leaking and had been holding coolant when the vehicle was dropped off--was now nearly empty. Additionally, a new coolant leak had developed that was not present prior to service. Concerned by these findings, I sought a second opinion from an employee-owned independent auto shop. After performing diagnostic and cooling system pressure tests similar to those that Pep Boys represented as having been completed, the independent mechanic identified the actual cause of the overheating: a defective water pump with a failed impeller. The mechanic provided photographic evidence supporting this diagnosis. The independent mechanic also discovered that hardware was missing from the thermostat housing assembly that Pep Boys had recently serviced. According to the mechanic, the missing hardware was the source of the new coolant leak that appeared after Pep Boys completed the repair. Before authorizing the independent shop to perform any repairs, I contacted Mr. Atkinson to discuss these findings. I informed him of both the failed water pump and the missing hardware from the thermostat housing reassembled by technician Dylan M. I also asked what diagnostic procedures are normally performed when a vehicle is brought in with a primary complaint of overheating. Mr. Atkinson explained that technicians review diagnostic codes and perform any testing deemed necessary based on those codes. However, based on the evidence provided by the independent mechanic, it appears that either the necessary diagnostic procedures were not completed or they were not performed to the same standard of care. Had a proper diagnosis been conducted, the failed water pump should have been identified as the root cause of the overheating condition. Rather than addressing these concerns, Mr. Atkinson referenced the shop's warranty policy and stated that I should have returned the vehicle to Pep Boys before seeking a second opinion. He further indicated that obtaining an outside diagnosis could impact my ability to receive reimbursement or warranty consideration. This position is difficult to accept given that the actual failed component--the water pump--was never identified by Pep Boys, was not included on the repair invoice, and therefore would not have been covered under the repairs they performed. Additionally, the missing hardware from the thermostat housing created a new coolant leak that did not exist when the vehicle was initially dropped off. After spending more than $900, I was returned a vehicle that continued to overheat and was now leaking coolant. More concerning is the potential safety risk this created. Had the engine failed while traveling at highway speeds, the consequences could have been significantly more serious. When I raised these concerns and requested accountability for the misdiagnosis and workmanship issues, Mr. Atkinson declined to accept responsibility and maintained that nothing could be done because I did not first return the vehicle to Pep Boys. When I informed him that I was considering pursuing legal action through small claims court due to negligence and damages incurred, the conversation was abruptly ended.

I have an update to this. So it seems they took out the front diff fluid but did not put it back…read morein. Now I'm going to have to have the front diff rebuilt, $3500! They have kids working here learning on the job, I'd stay clear of these Valvoline places. I did contact this location and spoke to Emily the manager and she told me that my claim will be denied. That I waited too long lol what?! Also that I took it to two repair shows. The first one doesn't repair diffs so I had to take it to a second place. She, Emily the manager, didn't deny it was their fault, just that those are the reasons. PATHETIC! Whomever is reading this, BEWARE of this place and Valvoline. Is it worth going here and taking a chance of this happening to you? $3500 bill for a new front diff from Indy rack and axle, and that was the cheapest. This company is a scam!

My wife went in for an oil change. She came home and noticed the underside splash shield was…read moredragging. The technician did not reattached the shield. The piece has to be replaced. This is costing me $150. They refunded my oil change and gave me two free oil changes. But I am not going back. This is the second time they broke something. The first time was about a year or two ago. They broke a tail light replacing a bulb. This was a three month ordeal. I do not recommend this place.

Speedco Whiteland Indiana AMAZING!!!!! Truck needed a fuel filter on Saturday of all days....Migel…read moreanswered the phone, was so courteous and helpful took care of the problem and driver was on his way. Unheard of service in this day and age. AAAAAAAA+++++++++++++++ Rating!

I tried to find an alternative to the dealership for my Nissan Frontier too many times only to be…read moredisappointed. I decided to take a chance and go to Kashef Automotive and was very happy! This auto shop sitting right on US 31 is staffed by a very knowledgeable and qualified mechanic who did an amazing job on my vehicle. The prices are very competitive for the area with awesome customer service. I was told exactly what was wrong with my vehicle, what needed to be done as well as given a warranty! I received my vehicle back running like a champ!! I will definitely be back.

I could not be happier with the work done by this shop! My 2003 Honda Element broke down away from…read morehome when it was on loan to a family member. We had it towed to Kashef's which was recommended by family member who had used them before. They patched it up with new parts and it runs smooth again. All the work was completed exactly as they said it would be ....the price quoted was to the penny....first good experience at a garage that I have had. I recommend them 100%. They even polished the headlights (even the one I had scratched up) to looking new again.

I paid them $600.00 (cash only) to install brakes, rotors and change the oil. I supplied all parts…read more I also needed a fuel line repaired and a brake caliper. Parts for that were $100.00. They charged me $500.00 to put the parts on, cash again. So I paid them $1,200.00. When I had 300 miles on the car I checked the oil. They didn't change it but put a new sticker on the windshield. They kept my 5 gallons of oil and a new GM filter. I wonder if they used my quality AC Delco brake parts on their vehicle and put on some junk? I called and asked for a receipt and Chris went off on me saying he doesn't give receipts for cash. What a dishonest jerk. I finally got a receipt for the fuel line and caliper. Check out Greens Auto Repair on Morgantown Road Greenwood, IN They are HONEST and do Excellent work

I had issues with a tire that was loosing pressure. I found it completely flat, called Franklin…read moreAuto Care, and the stated to bring it in. Not only were they able to fix it while I waited, they refused to charge me for the work. The people there were both professional and extremely nice. I will definitely be back to have them perform work in the future.