I am not sure if they are understaffed or the situation is, but this is the worst experience I have ever had. I recently moved to this area and scheduled my appointment about 6 months ago only to have my appointment cancelled less than a week before my appointment, with no explanation, just they were no longer able to take me. The office NEVER answers the phone, does not return any calls. Honestly after my experience with them leading up to my appointment, I didn't really trust them to be able to provide good service, I am just in need of a dental office that accepts my insurance. Unfortunately, this office is so VERY unprofessional. read more

By far the worst place I have ever had dental work done at. They spent the bulk part of my 3 years with them trying to get Prior Auth for partial dentures. They double booked an appointment for me. Turned me away when I presented them with the appointment card they created for me. Spare yourself the headache and go somewhere else with competent staff. read more

I've been a patient at the Mechanicsville office for many many years, primarily because of dental insurance acceptance and location. The practice at this location went downhill after Dr Blair retired many years ago. The office has a revolving door for dentists. They never stay long. Several times a dentist wasn't even in the office for cleanings where I was asked to sign a waiver. The last straw for me was where we'd overpaid and it took close to a year to finally receive a check For the over payment from them. I called the West Point office multiple times to have this issue rectified only to leave messages or be told they'd call me back which never happened until a couple of weeks ago when I finally got someone who wanted to help. I finally decided to change dental insurance for this year which is costing me more, but will have a long list of good dentists to choose from. One of the only reasons I stayed is because of the hygienist who has now left and the front office staff. I do not recommend this practice. read more

Loved in Mechanicsville and a senior citizen. Went to Dr English close to home. Gave receptionist copy of my insurance policy and clearly told her I was on Security only and could not pay any additional that was not covered in my insurance. She assured me they covered my insurance and I would not receive a bill. One year later, I get a bill for services they tried to bill to my insurance company I did not authorize and they are threatening to put me, at 77 in collection for the first time in my life. It's clear why their rating is the worst I have ever seen. Bill Pearce Bill.pearce@live.com read more

I had arrived for a 4:15 appointment 30 minutes early on 1 - 24 - 2022. I made this appointment about one month earlier and received a voice mail on my phone confirming the appointment. Robin, who works behind the front counter office informed me that she had no appointment in my name for this date and time. Robin stated there was no dentist even in the building. The dentist was said to be in California on vacation and that they would not return until 2 - 7 - 2022. Robin explained that I could not even get my teeth cleaned because a dentist did not see me on my last visit and insurance would question the visit. On my previous visit in July of 2021 a dentist was not in the building. I signed a waiver stating I was not examined by a dentist on that visit. I asked Robin what the next step was and why I was not contacted to cancel this appointment for which I lost an hour of pay and drove 40 miles roundtrip. I showed Robin my phone with the message confirming my appointment. A female employee with blond hair who also worked behind the front counter stated she had 168 voice mails to go through and that a third party was used to confirm appointments. I was not happy to say the least at this point. I inquired if there would be any compensation for their blunder. Both of these employees looked at me with a puzzled look. I'm sure if a patient does not show for a appointment they could possibly be charged without giving a proper notice. I made contact with the Office Manager who said her name was Shannon a few days later. Shannon was not responsive to returning several voice mails. I called the West Point Office because of the Mechanicsville's office problem with responding to my calls. I received a letter from the Mechanicsville office dated 11 - 10 - 2021 in early February asking me to find a new dentist. Yes, 11 - 10 -2021 is before this problem even started. A week or so later I received certified letter stating the same thing with the same date typed on it. Shaking my head and wondering if anyone proofreads the letters they send and I have now found a new dentist much closer to home. I must say I was a patient there for over 30 years and had positive experiences. It was mentioned that staff shortages contributed to problems in the Mechanicsville office. My hope is this office can address these issues and improve their service for their patients. read more

No issues with dental work. Do not expect the West Point branch to be upfront and honest. Although it is the customers responsibility to know wether or not the dentist is "in network" or not, the person behind the counter will defiantly know when they run your insurance. They will not tell you though. They are that greedy that they will lure you in to take your money. Be ware of their corporate type mind set. read more

Very friendly... downside mostly always have to wait past appointment time. Well I thought I would give my Dentist a review. I had a really bad experience with a dentist years ago and didn't visit one for awhile. This was my wife's dentist and she told me that I needed to go see them that they were pretty good. After some goading, I finally had her make me an appointment to see them. That was several years ago and now I do my 6 month check-up with them all the time. I found there staff to be really friendly. I have had different dentists when I have gone and all of them have seem good. I had to have a few things done and was always happy with what they did for me. They always call me about week out to remind me of the appointment. Cleanings go well and they always seem to remember me and ask whats new with my kids. Appointment times can run late, really only thing I can say bad about them, but you can say that for most medical things, I think. read more

I received a bill in the mail saying that I owe 85.00. I called to see why because all I had done was Xrays. They told me my Insurance didn't pay and I have to pay out of pocket. I asked them why they didn't call to verify the Insurance first, they said they did but they still didn't pay so now I have to pay and they have sent it to a collection agency which was on their end of why it wasn't paid. Bad customer service. Never again read more

Swiching dentists after being with Sam English for about 3 years. This last visit was AWFUL. The cleaning was painful, the dentist was brusque and made a mess. They didn't know what insurance policy I had even after I told them numerous times they were trying to bill me incorrectly. They were supposed to have gotten preapproval from my insurance company last year for some procedures and contact me once they did - they never did. I contacted them and they told me they were still working on it...I was told this visit (6 months later) that the person who had been in charge of their office then was a bad unreliable employee and that there was no record of her even trying to file the paperwork she assured me she was in the process of completing. How am I telling my dentist's office what insurance policy I have after being with them for three years??? How are they brushing off their office's failures to do what they agreed to do by saying they had a bad employee but she's gone now - all the while handling my sensitive information, eg social security number? NEVER GOING BACK. read more

The services done here are done very poorly & not in a timely manner. Often when trying fo get an appointment you will be waiting weeks until you can get in. When you actually get in to have your teeth looked at they often try to add things to do. For example I had a single cavity that needed to be filled. They suggested I get that cavity filled & then started suggesting unneeded things, and refused to cover my cavity until I did all of the recommended actions which were not needed. I have had a filling fall out that was placed in by these individuals & have had problems with teeth they supposedly fixed. Not only is the actual work they do sloppy, they are also quite rude. The dentist themselves are not very good English speakers & have trouble talking conversing what is going on. The front desk women aren't very helpful as they don't really know what they're doing. One time I went having valid insurance through one of the most popular insurance company's. They couldn't find my insurance while I was there & when I left and looked into it they simply just didn't look right. Overall I'd say the performance of the dentist here is quite poor, the overall reception is very poor, and getting an appointment in a reasonable time is even more poor. read more

I've been going to this office for over 10yrs and today's appointment was absolutely AWFUL!!! first the office staff was unorganized bickering about each other while i'm sitting in the chair. secondly, the dentist i had today was absolutely terrible. Ms. Moon, first she talked to me standing behind me, never came around to look at me while she pointed out all of the work i needed done. third never put me back in the chair to exam my teeth, just proceeded to point out (OVER MY HEAD) on the xrays what needed to be done and what the needed etc etc. The kicker of the day ...after i expressed to her how much it would cost, she loudly started walking down the hall to the desk (and at the desk) about the fact that I did not have dental insurance as if she had won a prize or something VERY VERY unprofessional! never goin back there ever. read more

I switched to Sam English in 2009 since it was so close to my office. The offices of Sam English are fine for routine cleanings (if you don't care about consistency with hygienists or dentists), but I would NOT recommend getting any other procedures done with them. I would say over the past 2 years, the service has really gone down hill. I had a root canal done recently which was horrible! They hit a facial nerve while administering the Novocain, and I was swollen and bruised for 4 days. The dentist prescribed me percocet - due to the trauma I experienced during the procedure. I went (ran) back to my old family dentist (whom I should have never left!) and they had to REDO the root canal (at no cost because they are wonderful -Dr. Tony Agapis and Dr. Michelle Stelmach, at Chester Family Dentistry) because the dentist at Sam English did not successfully complete it. I would NOT recommend Sam English (I don't think I ever even saw Dr. Sam English). I may also want to add that the recent root canal I had to have done was due to a poor repair they did a year or so ago on a chipped tooth. Turns out I had a cavity form under the repair that hit a nerve. read more

I've had multiple issues coming to this practice. Once, I was told there was an insurance issue and I had to call my company before they would see me. While on the phone with my insurance, the nurse came to get me for my appointment and when I tried to explain to her what the front desk had told me, she rolled her eyes and said they fixed whatever it was and motioned for me to come back. While I was trying to tell the representative from my insurance they had fixed whatever it was, the nurse was just glaring at me. Every app. I've had the dentist will spend no more than 2 minutes in the room before running out to another patient. They are no longer taking my insurance, forcing me to go somewhere else, but still made me fill out updated patient information sheets. When I explained to the front desk I wasn't coming back after this appointment, she told me I still had to fill out the updated forms and couldn't explain why to me. I gave it two stars because some of the staff has been nice/helpful. read more

Was told I needed a root canal by my former dentist. I had no pain and wanted a second opinion so I went to Sam English Mechanicsville. Was told I only needed a crown. After tooth received temporary crown I started having immense pain. Was then told I DID need a root canal after all. Still had immense pain. Even after a two rounds of antibiotics. Was told I could not have another round of antibiotics and it would feel better after permanent crown. Still had immense pain. Went back week after week to be filed down and told I was grinding my teeth at night and to go buy a mouthpiece. I knew I was not grinding my teeth. At this point, becoming very suspicious about why permanent crown was applied despite pain. Went back again and dentist was gone. Had moved. No letter, notice, or phone call ahead of time "that's not required". That would've been good customer service and professional but apparently "not required" is good enough for $800 out of pocket. I feel like she slapped on the permanent crown to receive payment before leaving. Saw second dentist who said to get a 3-D X-Ray and email it to him results. This is the first time I found out what an endodontist was, a professional who should be doing root canals. Most dentists send you to one. Found that out too late. 3-D X-ray did not show missed infected canal which I would find out much later from an honest endodontist. The second dentist made me even more suspicious by telling me to only send X-ray to him and it was his specialty-but he wasn't an endodontist? He then tells me the whole procedure done over would be full price. They can code your visit however they want apparently. I had a really bad feeling about his statements. It had been less than a year and I STILL had pain but they felt entitled to double charge for a procedure that had obviously been botched that they were not equipped to handle in the first place? I lived with intermittent pain. Finally, I couldn't take it anymore. I had missed work, my husband had missed work to take care of me, I couldn't go to the gym, I stopped running. It was all unnecessary sacrificing I would come to find out after returning and shocker- another new dentist- only one left in the whole office running around like a chicken with her head cut off. She was in over her head. She didn't mess with me for one second before she sent me out to where I should've been sent in the very first place. An endodontist. He found the infected canal that had been missed in less than 5 minutes. He saw it with his eyes through a microscope. He explained how a 3-D X-ray is not even the Be all End all. Another $310 out of pocket in addition to a total $100 3-D X-ray and 4 total rounds of antibiotics. 2 from dentist #1. 1 from dentist #2 and one from the endodontist. On top of all this. The dentist did not get a code from insurance company and tried to saddle me with a $1200 charge. The office manager tried to blame me which I immediately called the insurance company and the endodontist to inform them of this accusation. The insurance explained I had zero blame in the matter and the endodontist said they would handle it with the dentist's office. After that, Sam English still feels entitled to keep all my $800 for botched root canal. "That happens sometimes" was their reason. What business botches a job, puts a patient through months of unnecessary pain, and insists they deserve to keep payment for what they had to send me out of office to fix? To me, seems like malpractice and neglect. I asked for at least the $310 that I was charged by endodontist to fix the repair. Went up through the ranks asking for my money back and was actually screamed at and hung up on by district office manager. She also put me on hold for ten minutes. I was persistent but she was cruel and unprofessional in return. The switch really flipped when I repeated everything she said to let her know I was documenting the account of her actions. I would personally recommend only going to an endodontist for a root canal. And, if your dentist wants to do it and won't send you, go to another dentist. I am 46 and my experience with this company is the worst I have ever had. After getting cleaned out by endodontist I had to return to dentist to get crown filled back in from hole drilled to remove missed canal. They wanted to charge me for that visit also. Finally got that dismissed. I waited and hour and 5 minutes past my appointment time that day. I had to say something first and was told my cleaning was in a minute. Too bad I wasn't there for a cleaning. I was apologized to for that mistake and told to go relax in front of the fish tank for the long wait? Still only the one dentist in the whole office. While finally in the chair waiting the same woman tried again to take me for my cleaning. She apologized again. read more