Have no complaints on care after a crown replacement and a cleaning appointment. Office support is…read morenot great. Billing is incorrect even after a call laying everything out to their customer service. Appointments are canceled, rescheduled, and canceled again without notice or apology--resulting in a wasted trip. Care coordinator absent after an appointment, was told she would call for follow up appointment scheduling--never followed up. Just too hard to stick with them, and I really wanted to.

I was concerned at first about having my cracked denture replaced under warranty, but they did…read morehonor my warranty, and made me a new denture. I was treated professionally.

I can't say enough about this place! I used to have a very intense fear of the dentist but when you…read morecome in here, it's like the Olive Garden commercial: "When you're here you're family." Their receptionists are incredible and my dental hygienist is literally a magician. The main dentist is also incredibly affable, and the whole operation is run beautifully. What used to be a fear of mine is now a place I look forward to going to.

Everyone was great...warm/friendly, yet professional atmosphere..first time patient and they…read moreexplained everything to me....Loved everyone I met/saw from check-in, to hygentist, to dentist to check out....(Sorry for the issues from my old dental office: UGH!!!)...I KNOW I made a great choice for my new dental office!!!

Took my grand daughter there to have two temporary teeth put in, earlier in the day she had the two…read morebad teeth extracted by an oral surgeon! He prepared the two areas for the temporary teeth, Dr Shay argued with us for a minimum of 20 minutes not wanting to do this, which by the way was the purpose of the visit as well as to be fitted for a bridge. She told us that she would have to file a bit off her teeth to put crowns on which we assumed was normal!!! One hour and fifteen minutes later she leaves the room, with my grand daughter bleeding out of both side of her mouth not to return until I insisted a nurse get her. So here's the kicker when we looked at what she had been doing for so long she had taken four adult size teeth and filed them down to the size of a toddlers! Needless to say this infuriated me, it wasn't pleasant, she tried to say that she wasn't finished and continues to show us a model of what her teeth should look like not listening to our concerns at all only saying she wasn't finished , we informed her that she was most certainly finished! They shuffled us into their break room to continue to tell us they weren't finished.... They were!!! We told them to give the $3900 we had to pay them in cash back, in the meantime another of their fantastic dentist was laughing which definitely sent her and I over the edge, Dr Lee came in and once again tried to talk her into getting back into the chair, not a chance! We got a referral back to the oral surgeon to now have the four teeth they had destroyed extracted! The surgeon was in shock at what they had done to her mouth! She had those pulled today...It gets better over the weekend her gums became so inflamed she had to go to the ER, once there the Drs once again were in shock at the condition of her mouth, and at the fact that the dentist did not put her in antibiotics, or pain meds, promptly do exactly that! Now for myself I've recently had knee replacement surgery, explaining to the front desk that I cannot do a deep cleaning for atleast six months due to the knee replacement and that I just wanted a regular cleaning which they promptly replied no because they want to do a deep cleaning, I gave them my surgeons name and number and told them to call him, needless to say he told them absolutely no way! So needless to say to say this is the worst practice in the state, they do what they want and not what you want. Once my grand daughter's mouth heals and we now get her a partial instead of a bride we intend on pursuing this further! Next step is lodging a complaint with the Star Board of Dentistry! Going to wait until she's finished for the next step

horrible-do not return calls, need a new dentist because they schedule you out so far. I have a…read moremassive amount of work to do. I had to call several times to get a quote. They did not complete my root canal they worked on last time and said I would have to wait six weeks to get an appointment for them to finish the root canal. I will be sharing this on other social media.

Always the best and most professional, entire staff is friendly and the facility is clean and…read moremodern. Highly recommended

The entire team is amazing! We especially love Gerry she takes care my daughter and I each time and…read morewe feel like family. If you are looking for a warm, caring , and gentle Denistry practice this is it!

We love Dr. Herrero and hygienist Tabby at the New Kent location. We first took our 12 year old…read moreson there last summer for a tooth extraction and cleaning. We live in Los Angeles but spend summers at our family home in New Kent. My spouse and I just went for a cleaning and have made this our primary dental practice since we are here in the summers and Christmas. The entire staff is super friendly, the space is new and clean. Highly recommend this place.

We have been going to VA Family Dentistry for years and they always provide excellent service and…read moremeet all your needs with an outstanding staff. Had a different dentist this last visit and he was absolutely amazing! Highly Recommended!!!!

Had the best experience with Dr.Franziska. Best Ever! Everyone was so friendly and patient with me…read more I 100% recommend this place!

Wonderful experience! Dr. Klostermyer was thorough and explained the best options for me. I am…read morefeeling more confident about the treatment plan. Thank you!

If you like paying twice the price for dental work then they are ok. They are nice people but very…read moreover priced. Our dental plan only pays for x-rays every two years. They try to f it rice you to get x-rays every year. If you don't want them to take the x-rays on there schedule they give you a hard time. They expect you to pay the extra x-rays out of your pocket.

My baby had to get his wisdom teeth out (as well as a few others) & I researched this provider…read morefirst. He was amazing from the consultation to the surgery and even after that. They explained the process & were very friendly. Even before leaving, they had us watch a video as to what to expect post-op & what we would have to do for him. They called to check on him the next day & were always willing to help us when we called back with questions. I highly recommend this oral surgeon's office.

Excellent doctor and staff with a small practice that has a personal feel. My son and I have both…read morebeen treated by Dr. Truitt and we have absolute trust in him.

Elrod destroyed my quality of life. He talked me into a procedure that did not have to be done,…read morecracked 2 of my molars in the process. I was diagnosed with cancer and nobody would help me because of chemo. I had to pay for surgery to have one removed. It gets worse and I promise you I had PERFECT teeth beforehand and the other dentist I saw agreed but chemo patients/ Cancer patients nobody will treat and i have had no money to correct the debacle. Many say hes good but nope! He is my dads dentist. For 11 years now, my quality of life and eating food has been severely diminished.

I feel like they are constantly trying to upsell me not concerned with what I need but what they…read morecan charge me for. The scheduled me for an appointment that would have had a large copay but never mentioned the cost at all until I got there for the visit and asked. I compare it to trying to buy a car.