Have no complaints on care after a crown replacement and a cleaning appointment. Office support is…read morenot great. Billing is incorrect even after a call laying everything out to their customer service. Appointments are canceled, rescheduled, and canceled again without notice or apology--resulting in a wasted trip. Care coordinator absent after an appointment, was told she would call for follow up appointment scheduling--never followed up. Just too hard to stick with them, and I really wanted to.

I was concerned at first about having my cracked denture replaced under warranty, but they did…read morehonor my warranty, and made me a new denture. I was treated professionally.

Don't take your child here unless you LOVE overpaying! This place is all about over charging and…read morecollecting your money, not taking good care of patients. I wouldn't take my child here if it were the only pediatric dentist in the state.

I needed a crown. I was given an agreed upon price for the work to be done. Received a bill above…read morethe agreed price and brought it to my tech, Amber, in the Mechanicsville office, the day of my appointment and she took it to the billing office, then brought it back and told me not to worry about it because they "would just write it off". Fast forward, I received another bill so I call and suddenly Amber's information is incorrect to the tune of over $400. Never again will I use them. Never will I recommend them.

Raise your hand if you're an Adult and you have a fear of the dentist? *Slowly raises hand* I hate…read morethe dentist and have had a healthy fear of going to the dentist ever since I was a child. The staff at VFD has been so patient with me through the years and has partnered with me to achieve the smile of my dreams! They answer all my questions and help to provide an accurate quote for any out of pocket expenses I may have. So what's it like going to the dentist during a pandemic? Surprisingly it's pretty normal,going to the dentist during COVID was a major concern for me. I'm happy to report VFD is doing an amazing job keeping everyone healthy and safe. They have limited seating in the waiting area, mask are required. Both the dentist and hygienist wear both a mask and a face shield and there is hand sanitizer everywhere! Long story short if there was a cleanliness award during the pandemic VFD would easily win the award!

I can't say enough about this place! I used to have a very intense fear of the dentist but when you…read morecome in here, it's like the Olive Garden commercial: "When you're here you're family." Their receptionists are incredible and my dental hygienist is literally a magician. The main dentist is also incredibly affable, and the whole operation is run beautifully. What used to be a fear of mine is now a place I look forward to going to.

Everyone was great...warm/friendly, yet professional atmosphere..first time patient and they…read moreexplained everything to me....Loved everyone I met/saw from check-in, to hygentist, to dentist to check out....(Sorry for the issues from my old dental office: UGH!!!)...I KNOW I made a great choice for my new dental office!!!

Elrod destroyed my quality of life. He talked me into a procedure that did not have to be done,…read morecracked 2 of my molars in the process. I was diagnosed with cancer and nobody would help me because of chemo. I had to pay for surgery to have one removed. It gets worse and I promise you I had PERFECT teeth beforehand and the other dentist I saw agreed but chemo patients/ Cancer patients nobody will treat and i have had no money to correct the debacle. Many say hes good but nope! He is my dads dentist. For 11 years now, my quality of life and eating food has been severely diminished.

I feel like they are constantly trying to upsell me not concerned with what I need but what they…read morecan charge me for. The scheduled me for an appointment that would have had a large copay but never mentioned the cost at all until I got there for the visit and asked. I compare it to trying to buy a car.

My experience was wonderful everyone in the office is very nice transparent and genuine!read more

I have been going to this office for over a year. I have just recently added my two teenagers from…read morea pediatric dentist. I have private insurance so out of pocket costs cans be challenging at any dentist. The team worked with me, they offer financial options, they offer treatment plans on a schedule that is convenient for the patient. I am a super busy mom of three. I can make appointments via text, the entire office now knows my family by name. Dr. Shaw is a local person and his bedside manner is amazing. I would highly recommend this office to anyone.

Unfortunately, most of the staff are friendly. This is specifically regarding the billing…read moredepartment. If you are out of network, they will not inform you of this. You will be promised that they will only charge you what you are you will be reimbursed from your insurance company, but you will then be charged an exorbitant amount of money on top of what your insurance will reimburse you, meaning you will be out of pocket for hundreds of dollars. Their billing department will send you a bill MONTHS after your visit, and will be completely unwilling to work with you on it. I would definitely recommend you choose a different dentist practice if you have the choice.

Amazing service from setting up appt, to checking in, dental service and checking out. Everyone was…read moreknowledgeable, and friendly. I'm so happy I found this hidden gem.

Terrible follow up. Prescription not sent. cleanliness is severely lacking. Note not reflective of…read moreplan of care or antibiotic that was supposed to be sent in. Does not answer the phone even

last four visits: visit 1 waited over 2 hours for…read moreappointment visit 2 canceled my appt after i arrived, blamed main office. visit 3 waited 1.5 hours for appointment visit 4 canceled my appt after i arrived, just received confirmation text 2 hours before the appointment...... I hear others complaining about same issues while waiting! Get it together spencer dental, peoples time is important to!

Dr. Gupta is truly the best. She is very caring and has improved my my life a lot by helping me get…read moreall my teeth taken care of and also put flawless perfect crown on my very front tooth and she also makes sure to educate me for home care. I can't thank her enough highly recommend her to anyone she's wonderful.

Dr was very rude. Wouldn't listen and there patient couldn't get a chance to speak. Very similar to…read morekhara dentistry. Wouldn't recommend.

No pain dentistry and no stress. Dr Cherney is calm and explains everything professionally. The…read moretreatment plan is clear and very doable. The assistant, Halley (spelling?) was helpful and checked on my comfort and very professional. The whole experience was pain free, comforting and as pleasant as could be.

The service there is top tier. Everybody I've interacted with was really nice and knowledgeable. I…read morehad an appointment with Shannon who did a deep cleaning on my teeth. She made the service seem really fast and pretty much painless. I would definitely recommend them if you need help with your teeth.