Over priced, rude and unprofessional people. While getting…read morefitted for my custom ear protection, other works kept coming and going out of room. Then came sticker shock! $3000 for electric noise canceling ear plugs. The patient care was like dead people walking. No warm and fuzzy customer care

Great company always a great experience! Will comeback again for sure, receptionist is very nice…read moreand polite makes you feel like family walking in

Four stars for the great experience with the hearing test lady both times I went. Very cool state…read moreof the art equipment, very good with my one year old baby. My 8 year old son too. Only issue I had was with the front office staff. Doesn't make or break my opinion on the place but they are not on top of their game. Weekend answering machine set on til 15 mins past opening, can't get through to anyone. Dismissive tone when finally patched through. After impatiently calling for 15 minutes, was able to confirm my appointment time.

I was sorry to hear Dr Raugust retired although I'm sure he has happy as can be. If anyone deserves…read moreit you do . You've worked around the clock for years. I was a patient for about 10 years and I brought all 3 of my girls there to get their tonsils out. He is an excellant Dr who worked well with adults as well as children. Sad to see you go.

From the owner: Otolaryngoloogy - Head & Neck Surgery Allergy…read moreAudiology Sinus Ear Infections

Dr. Coon is an amazing eye doctor, he takes his time with each of his patients and always listens…read moreto them. I have never been treated like just a number when I go to my eye appointments with him. I have been going to Dr. Coon for over 15yrs and now my children see him as well. I have two examples of why I put my faith and trust with Dr. Coon. The first time I had a major eye Injury was about 7yrs ago, at the time I didn't know it but I had scraped off half of my cornea. I woke up in major pain and went to the ER they treated it like I had a small scratch and had me go to TVC the next day. The doctor there gave me antibiotics and that was it. First thing Monday morning I went to see Dr. Coon and he figured out what was wrong right away. He explained the severity of my injury and why I was in so much pain. Once he correct my proscriptions and helped me fully recover he also informed me what to watch out for because I could get an edema from where it healed ect... My eye healed perfectly without any lasting side effects from the injury. My second example is his patients while preforming an eye exam. I know we have all been in that same place were A & B both look the same when the doctor is trying to figure out the perfect prescription for us. Sometimes an eye doctor can get frustrated with going back and forth to A & B or they can be in a hurry. But not Dr. Coon he always makes sure we figure out which one is better before we leave his clinic, even if that means we have to take a small break. If you are looking for an eye doctor I would highly recommend Dr. Coon. I would also like to complement the staff and the optician's for always being friendly and thorough. I would like to give recognition to Paige Raugust that works in their frame department. She helped my middle daughter pick out some amazing frames that fit her to a T during the trunk show. Being in Jr. High they can be very picky, but Paige was up for challenge. A few weeks ago my daughter was hurt at school by another student and he broke her new frames on purpose. It was documented by the school, but this other child was just given a small slap on wrist and didn't even have to pay to replace the frames. We couldn't even get the name of number of the other parents, so we could talk to them about what had happened. Paige heard about what had the incident and talked to her boss. The very next day I received a call from her boss advising that she heard what had happened to my daughter and they were going to replace the frames for fee as a onetime warranty fix. Not only did this make me happy but it made my daughter extremely happy as well. Paying $400 would not have broken us, but it would have sucked. Especially with it not being my daughter fault. The Eye Clinic Of Fairbanks didn't have to replace them for free either, but they did because of the circumstances. This one act of kindness that Paige did taught my daughter a very important lesion on helping others even when you are not required to. And about going above & beyond and making people feel important and cared about. Because of people like Dr. Coon and Paige, I will always recommend the Eye Clinic Of Fairbanks. I will also take the time to explain why this local business should be supported and how amazing the doctors, opticians, and receptionists truly are.

This clinic has failed to provide a full refund of my contacts order including the value of my…read moreinsurance benefits used on my contacts. I have been waiting for the contacts I have ordered from them since May. This is over a $500 purchase that I have not received for almost 3 months now. Further, when I first left the clinic I asked if there was a copay and was told no. The clinic has the audacity to call me repeatedly for a $10 copay that I was originally told didn't exist when they owe me over $500. When I first went to the clinic, the technician dilated my eyes when she was not supposed to, so I had to come back a week later. When I came back, the scheduling team had incorrectly scheduled me so that the test that Dr. Wilbur had ordered was not available to be done that day -- so again, I had to return a week later. Since then, I have had to repeatedly call to ask about my contact order. At one point, I was initially told that my contact brand was discontinued, and that I would hear from the office within the next week about options after they spoke with the doctor. That did not happen, so two weeks later I called back. I was then told that the contacts were not discontinued and they were simply on backorder and I would receive them in a week. That was in late June. It is now August. Since then, I was told that my order was cancelled by the manufacturer twice, only after I called to ask for an update. One of those two times, it appeared that the staff had no clue that the order was cancelled until I asked them to check. I have had to drive back to the clinic 4 times to pick up sample contacts because they have failed to fulfill my order. The last two times I was offered bi-weeklys (I wear dailies) that I was told were a "slightly incorrect fit but should be fine" then most recently I was offered the choice between bi-weeklys that were the wrong prescription ( a +0.5 difference) and monthlies. I have been wearing the monthlies and my eyes have not stopped burning for the past several days even after stopping wearing them for a day.

While visiting Alaska came down with something like s stomach virus and decided to come here for a…read morevisit. I called ahead to the main clinic and was told they had no available appointments before two weeks but could go to their extended office, 1st Care. Upon arrival I completed the required paperwork and provided my insurance card and identification. The woman then told me that I had to pay $260 toward my deductible but I was sure this was incorrect so I asked her to verify. She agreed to contact the business office and though she didn't say anything about a deductible to them, she claimed they told her I had to pay the same thing. I wasn't comfortable paying this amount so I left and called my insurance company who confirmed o should only have to pay a $30 copay. I went back to the counter but the first woman I spoke with wasn't there so another lady called me back. I had the insurance company on the phone and explained to the staff person what happened. She refused to talk to the insurance company and instead directed me to the business office across the street. In the snow. I asked her to confirm someone was available and she was not helpful at all. The fact that patients are sick didn't seem to matter about sending them back and forth in the snow when picking up the phone could have resolved the issue. Longer story shorter, I went to the business office and was taken care of in 5 minutes. The only reason why I didn't rate a 1 is because the senior manager was so kind and apologetic and really personable. After the fact, the next person I spoke with was efficient at getting me checked in and every other staff person including the doctor was super kind and helpful. Hopefully this experience was an anomaly but I'll try again if I need care just to be sure.

Management's concern over this issue was non-existent. Anyone with Federal Blue Cross (and…read moreprobably any private insurance) be warned! TVC 1st Care is NOT a true 'Urgent Care' facility. They bill insurance as an ordinary provider rather than as an 'Urgent Care' facility resulting in much higher co-pays ($150) due to the services rendered rather than the flat co-pay ($35) regardless of services rendered for an 'Urgent Care' facility visit. An Emergency Room visit co-pay would have been cheaper.

Jan stables is one of the nicest providers you could ever meet. She is very thorough and…read morethoughtful as she sees you. I highly recommend ANP for your families healthcare. My daughter has been seeing her for the past 4 years and she is really an exceptional person. Thank you Jan for all you do!

From the owner: ANP Family Care is a locally owned and operated Primary Care Center. They have over 10 years of…read moreexperience taking care of the Fairbank's Community.

I can't believe that a group of Fairbanks Doctors who "want" to offer better health care for…read morefairbanksans, would use Radiology Consultants pc. first thing, they are free to charge patients what they want, not contracted with insurance firms, they can charge twice of a normal contracted insurance Radiologist would! Secondly they will try to get their money any way they can! so they agreed to an adjustment on my bill, but then what they agree to remove, they put back in on the next line! So the bill never changed! So TVC why are you allowing people like this to abuse and cheat and steal from your patients? Why don't you check out the people you contract out to see if they feel the same about your patients? or do you really not care about us!

extremely long waiting in person, no call back from messages left. If you are able to talk to…read moresomeone you get brushed off and sent to an answering machine that does not seem to be monitored.

TLDR: The doctor refused to listen to me when I told him an anti nausea medication didn't work for…read moreme and I had to go back a second time for help. I had to pay twice because the doctor wouldn't listen to me. They had my insurance but didn't bill it and instead the bill went to collections and it is still a fight over a year later. Honestly the worst hospital experiences I have ever had. I had an ovarian cyst right after having an appendectomy and was experiencing a lot of pain due to it. What I didn't realize was that it was rupturing while I was in Fairbanks. I was on oral prescription pain medication but it did not completely control the pain and my nausea kept me from keeping it down. As the pain got worse the nausea got worse and I could not keep any medicine down. I went to the ER where they gave me zofran and had me take the pain medicine orally then made me leave. I told the doctor that zofran did not work for me (after 4 previous trips to ER due to nausea and vomiting) but he ignored me and said it will work. He ignored me, gave me nothing to go home with, and basically said you have meds so you can deal with it. He also would not help with the nausea or pain until I got an ultrasound for the cyst I already knew I had. So I had to go to the ultrasound room crying, throwing up, and in pain. I went home and kept throwing up and the pain came back just as bad because I could not keep the pain medicine down. I threw up everything including water. So I had to go back to the ER. The nurse and doctor were different and both nicer the second time. The doctor listened to me and gave me a different anti nausea medication through a shot and IV pain medication. It worked significantly better and the pain was lessened. I was still in pain but not to the point of throwing everything up. He gave me a prescription for the anti nausea meds that actually worked. While I was still crying in pain, it was more manageable. I asked if there was anything they could do and the doctor told me not until my surgery to remove the cyst which was two weeks later. Now it is over a year later and I am still struggling with billing. Both from the hospital and the physician. The hospital did not send the physician's office my insurance information and as a result the bill went to claims. The hospital billing department was never even remotely helpful. Regardless of the community in Fairbanks, my experiences here have been so bad that I refuse to live here once I graduate because it is the only hospital available.

Nasty nasty staff. I've lived in Fairbanks almost all my life and I'm 58. Very prejudgemental and…read morenasty every single time. EVERY time. I've been in the hospitals in Anchorage (both AK Regional and Providence) and it was a world of difference. Extremely kind and respectful staff. I think if I can't go somewhere else I'll just die.