Over priced, rude and unprofessional people. While getting…read morefitted for my custom ear protection, other works kept coming and going out of room. Then came sticker shock! $3000 for electric noise canceling ear plugs. The patient care was like dead people walking. No warm and fuzzy customer care

Great company always a great experience! Will comeback again for sure, receptionist is very nice…read moreand polite makes you feel like family walking in

Four stars for the great experience with the hearing test lady both times I went. Very cool state…read moreof the art equipment, very good with my one year old baby. My 8 year old son too. Only issue I had was with the front office staff. Doesn't make or break my opinion on the place but they are not on top of their game. Weekend answering machine set on til 15 mins past opening, can't get through to anyone. Dismissive tone when finally patched through. After impatiently calling for 15 minutes, was able to confirm my appointment time.

I was sorry to hear Dr Raugust retired although I'm sure he has happy as can be. If anyone deserves…read moreit you do . You've worked around the clock for years. I was a patient for about 10 years and I brought all 3 of my girls there to get their tonsils out. He is an excellant Dr who worked well with adults as well as children. Sad to see you go.

From the owner: Otolaryngoloogy - Head & Neck Surgery Allergy…read moreAudiology Sinus Ear Infections

This clinic has failed to provide a full refund of my contacts order including the value of my…read moreinsurance benefits used on my contacts. I have been waiting for the contacts I have ordered from them since May. This is over a $500 purchase that I have not received for almost 3 months now. Further, when I first left the clinic I asked if there was a copay and was told no. The clinic has the audacity to call me repeatedly for a $10 copay that I was originally told didn't exist when they owe me over $500. When I first went to the clinic, the technician dilated my eyes when she was not supposed to, so I had to come back a week later. When I came back, the scheduling team had incorrectly scheduled me so that the test that Dr. Wilbur had ordered was not available to be done that day -- so again, I had to return a week later. Since then, I have had to repeatedly call to ask about my contact order. At one point, I was initially told that my contact brand was discontinued, and that I would hear from the office within the next week about options after they spoke with the doctor. That did not happen, so two weeks later I called back. I was then told that the contacts were not discontinued and they were simply on backorder and I would receive them in a week. That was in late June. It is now August. Since then, I was told that my order was cancelled by the manufacturer twice, only after I called to ask for an update. One of those two times, it appeared that the staff had no clue that the order was cancelled until I asked them to check. I have had to drive back to the clinic 4 times to pick up sample contacts because they have failed to fulfill my order. The last two times I was offered bi-weeklys (I wear dailies) that I was told were a "slightly incorrect fit but should be fine" then most recently I was offered the choice between bi-weeklys that were the wrong prescription ( a +0.5 difference) and monthlies. I have been wearing the monthlies and my eyes have not stopped burning for the past several days even after stopping wearing them for a day.

rude staff and manager do not recommend ever going to this place!! they will say things like "i…read morejust guess when it comes to that number" while saying omg when i replied with i dont want to just guess when it comes to my eyes

While visiting Alaska came down with something like s stomach virus and decided to come here for a…read morevisit. I called ahead to the main clinic and was told they had no available appointments before two weeks but could go to their extended office, 1st Care. Upon arrival I completed the required paperwork and provided my insurance card and identification. The woman then told me that I had to pay $260 toward my deductible but I was sure this was incorrect so I asked her to verify. She agreed to contact the business office and though she didn't say anything about a deductible to them, she claimed they told her I had to pay the same thing. I wasn't comfortable paying this amount so I left and called my insurance company who confirmed o should only have to pay a $30 copay. I went back to the counter but the first woman I spoke with wasn't there so another lady called me back. I had the insurance company on the phone and explained to the staff person what happened. She refused to talk to the insurance company and instead directed me to the business office across the street. In the snow. I asked her to confirm someone was available and she was not helpful at all. The fact that patients are sick didn't seem to matter about sending them back and forth in the snow when picking up the phone could have resolved the issue. Longer story shorter, I went to the business office and was taken care of in 5 minutes. The only reason why I didn't rate a 1 is because the senior manager was so kind and apologetic and really personable. After the fact, the next person I spoke with was efficient at getting me checked in and every other staff person including the doctor was super kind and helpful. Hopefully this experience was an anomaly but I'll try again if I need care just to be sure.

Management's concern over this issue was non-existent. Anyone with Federal Blue Cross (and…read moreprobably any private insurance) be warned! TVC 1st Care is NOT a true 'Urgent Care' facility. They bill insurance as an ordinary provider rather than as an 'Urgent Care' facility resulting in much higher co-pays ($150) due to the services rendered rather than the flat co-pay ($35) regardless of services rendered for an 'Urgent Care' facility visit. An Emergency Room visit co-pay would have been cheaper.

Jan stables is one of the nicest providers you could ever meet. She is very thorough and…read morethoughtful as she sees you. I highly recommend ANP for your families healthcare. My daughter has been seeing her for the past 4 years and she is really an exceptional person. Thank you Jan for all you do!

From the owner: ANP Family Care is a locally owned and operated Primary Care Center. They have over 10 years of…read moreexperience taking care of the Fairbank's Community.

I can't believe that a group of Fairbanks Doctors who "want" to offer better health care for…read morefairbanksans, would use Radiology Consultants pc. first thing, they are free to charge patients what they want, not contracted with insurance firms, they can charge twice of a normal contracted insurance Radiologist would! Secondly they will try to get their money any way they can! so they agreed to an adjustment on my bill, but then what they agree to remove, they put back in on the next line! So the bill never changed! So TVC why are you allowing people like this to abuse and cheat and steal from your patients? Why don't you check out the people you contract out to see if they feel the same about your patients? or do you really not care about us!

My provider referred me to General Surgery/Dr. Conley. It took a month for the clinic to schedule…read moreme then with a different surgeon than what was the referral requested. Saw the Tvc surgeon/Dr. Flowers, she ordered an US guided injection. I ended up leaving the procedure which took me to schedule because they never called me to schedule this procedure, after the procedure I had blood in my urine and I called the surgeon next day as was continued concerning issue. No return call. It's been over a month and now still no return calls on testing or follow up appointments or just a call after report of concerning blood in urine regarding the procedure. Very upset as this has been delay of care, no follow up, and safety concerns due to possible harm to me as no follow up!!!!! I now have to see another surgeon and more imaging. Very unsatisfied. Terrible patient care.

TLDR: The doctor refused to listen to me when I told him an anti nausea medication didn't work for…read moreme and I had to go back a second time for help. I had to pay twice because the doctor wouldn't listen to me. They had my insurance but didn't bill it and instead the bill went to collections and it is still a fight over a year later. Honestly the worst hospital experiences I have ever had. I had an ovarian cyst right after having an appendectomy and was experiencing a lot of pain due to it. What I didn't realize was that it was rupturing while I was in Fairbanks. I was on oral prescription pain medication but it did not completely control the pain and my nausea kept me from keeping it down. As the pain got worse the nausea got worse and I could not keep any medicine down. I went to the ER where they gave me zofran and had me take the pain medicine orally then made me leave. I told the doctor that zofran did not work for me (after 4 previous trips to ER due to nausea and vomiting) but he ignored me and said it will work. He ignored me, gave me nothing to go home with, and basically said you have meds so you can deal with it. He also would not help with the nausea or pain until I got an ultrasound for the cyst I already knew I had. So I had to go to the ultrasound room crying, throwing up, and in pain. I went home and kept throwing up and the pain came back just as bad because I could not keep the pain medicine down. I threw up everything including water. So I had to go back to the ER. The nurse and doctor were different and both nicer the second time. The doctor listened to me and gave me a different anti nausea medication through a shot and IV pain medication. It worked significantly better and the pain was lessened. I was still in pain but not to the point of throwing everything up. He gave me a prescription for the anti nausea meds that actually worked. While I was still crying in pain, it was more manageable. I asked if there was anything they could do and the doctor told me not until my surgery to remove the cyst which was two weeks later. Now it is over a year later and I am still struggling with billing. Both from the hospital and the physician. The hospital did not send the physician's office my insurance information and as a result the bill went to claims. The hospital billing department was never even remotely helpful. Regardless of the community in Fairbanks, my experiences here have been so bad that I refuse to live here once I graduate because it is the only hospital available.

Nasty nasty staff. I've lived in Fairbanks almost all my life and I'm 58. Very prejudgemental and…read morenasty every single time. EVERY time. I've been in the hospitals in Anchorage (both AK Regional and Providence) and it was a world of difference. Extremely kind and respectful staff. I think if I can't go somewhere else I'll just die.