My family bought 3 pairs of boots from him in March (at his setup at the Houston Stock Show). We…read morehad flown there so we asked and paid to have the boots shipped to our home. He said we would have them within 2 weeks. After chasing him down for MONTHS we finally got a tracking number in June. They get delivered and it's only the two pairs of children's boots. It's now December, he is ignoring our calls, refuses to refund us, has not sent my husbands boots. He's had excuse after excuse saying that he is at a doctors appointment and can't talk, at his sons graduation and can't talk, his distributor was supposed to send them to us and didn't but "he has them now and will send them today" and doesn't. At this point, I feel like this is nothing short of theft. Hopefully the Holiday Inn rethinks their relationship with having his booth in their lobby.

We needed a good boot shine for our boots for the Astros game tonight. I called a few places and it…read morewas a drop off with a 2-3 day wait.. I called Alexander Boot and he was at my place with 45 mins and we were extremely happy with the quality work he does. We will use his business again.

Took my mom's sandal in for repair after a strap broke, and the actual workmanship was solid -- the…read morerepair was clean, and the sandal is now fully wearable again. However, when I went to pick it up, there was a moment of panic when the sandal couldn't be found, despite me presenting the original ticket and proof of payment. Fortunately, I had a photo of the item, which helped them eventually locate it. Still, the incident was unsettling. The shop is noticeably disorganized, with items cluttered in a way that suggests customer belongings might frequently be misplaced, even if temporarily. While the staff and service quality is good, the overall lack of order makes me hesitant to bring anything more valuable in for repair. A bit more structure and attention to organization could make a big difference. Total: $8.00

The service was initially good. They informed me that my boots would be ready in a week. However,…read morethey had to wait for the paint to arrive, which took about a month. I brought in another pair, hoping it would be done in a few days, but it took the same amount of time as my first pair. At one point, I felt like they had lost or misplaced my boots because they told me they were ready but couldn't find them. After chatting with them, I visited the following week and finally got my boots. I loved the boots,and appreciated the great work. However, the organization and lack of communication were the main issues for me throughout the process. I understand that they were in the process of expanding their businesses in the same business lot, which must have been hectic for them. The pricing was good and affordable. Just be consistent with them and always follow up. Otherwise, you might not hear from them until you physically go in person or contact them. Despite these issues, I still consider them good people.

The service here is great! Quality of his work is also good! It just takes a while to get the…read morerepairs done.

Excellent work repairing the soles of my Nikes that another shoe repair store refused to fix…read more Completed in a timely manner, faster than originally estimated. Reasonable rates for work done. Have had him repair several shoes.

It seems like a very low key place, but from reviews people have been coming here for decades and I…read morecan understand why. The people are friendly, helpful and very knowledgeable. They make boots in house as well as sell off the shelf. Not a crazy big place, but very welcoming family owned business. I definitely want to get some custom boots made here. Don't be afraid of the german shepherd lying outside.

Always incredibly awesome work at a fair price. Jesse's is the only place I trust with my boots…read more Great family.

This is a small business that needs to be recognized as they always get the job done. I took a pair…read moreof my husband's shoes in. The shoes got new heels and a fresh polish they come back looking new!

I presented Mr. Ordonez with my 25 year old warn down Ralph Lauren boots that I simply love. The…read moresole was cheaply glued from the factory and I knew they were not quality when I bought them but they are so comfortable and are perfect for motorcycle riding. After I tried my own glue for 10 years I finally gave up and found Ordonez! He talked me out of wasting money on a Goodyear welt on such a cheap boot. He said that he could do a cement with leather insole and a vibram sole that would outlast the original! These boots look great and feel comfortable and I didn't break the bank!

JR did a great job on my prada cups and brought them back to life ! repainted the chipped patent…read moreleather and glossed ! also expanded the toe box !!

straight shooters, no haggling and great work. My work boots are repaired before the wife made me…read morebuy a new pair! highly recommended.

Needed zippers in my cowboy boots due to being handicapped. SUPER workmanship! Excellent pricing!…read more Thank you! Will be back!

I received quality work at a reasonable price, delivered when and as promised. Perfect example of…read morea well run small business. I'll gladly be a repeat customer.

Last week I stopped in to drop off my boots to get repaired. I left a deposit and picked them up a…read morecouple of days ago. They look really good with new back heel tips and the front of the boots are not talking/flapping anymore. The service is fast and nice. I did ask if my purse could be repaired and unfortunately he said no. At least I continue wearing my favorite 6 year old leather boots. The parking is small enough for a handful of vehicles. Depending on which direction you are headed, you might pass up the place since the location converted into a business. Their location is really convenient from downtown area.

These guy offered me one day service on shining and cleaning up two pairs of boots. Had time to…read morestitch up a quick fix on my work boots. Excellent shine, fast friendly service, and great prices. Highly recommend this place.