Unfortunately I've been ghosted. I was told the control board was expected to arrive on May 7…read more Since then I've followed up a few times and haven't received a status update. Will be purchasing a new dryer instead of doing the repair. Wish I had read reviews more closely before using this company. Paid $170 for diagnostics for nothing.

This business was hired to install a dishwasher. They installed it without securing the brackets so…read morethe dishwasher was mobile in the counter. I contacted them to fix the issue. He sent a technician named Roy (who no showed 2 times before showing up) from another company called DW appliance, who tried to secure it nailing in brackets but cracked my molding on both sides, left without securing it or even notifying me the job wasn't done. He told me it was secured. Quans retuned today weeks later, after promising me on the phone he would glue and paint the molding. He returned and put brackets on to secure it but did not repair the molding as promised, then stated there's nothing that can be done. Not responsive when asking for a refund. Completely cracked on both sides and looks terrible. Will be contacting yelp and the BBB

Worked with our schedule, very quick with everything, got the part we needed for our washing…read moremachine same day. Made sure everything worked before he left. All for around $200-250 between coming out and getting the part itself.

My washer started having issues Thursday evening--it wasn't getting enough water and was making a…read moreloud noise while trying to fill. By Friday, there was no water reaching the tub at all. My husband tried the recommended troubleshooting steps, but nothing worked. I put out a request on Yelp for help, and CJ contacted me within 30 minutes--keep in mind, this was Friday afternoon. He asked for a few details and quickly sent me a quote for the service call, along with a photo showing the cost of the part that would be needed. Without sharing exact prices, I can say he was very reasonable, and his labor cost was far less than the price of the part itself. CJ worked on the washer for a couple of hours and did not charge any extra for evening or weekend service. He was extremely polite, professional, and hospitable. Most importantly, he was very knowledgeable, and my washer is now working perfectly. He mentioned that he specializes in refrigerators, washers, and stoves, and he will absolutely be my go-to appliance repair person going forward. I highly recommend him. A++++ Thanks a ton, Johnson's Appliance Repair. As a mother of four, I am forever grateful. Sincerely, Lisa

I've used this company three times over the last four years. Most recently when my 6 yo Maytag…read moredishwasher stopped cleaning properly. I like their online scheduling and that they text you a photo of your tech when they're on their way. They've always showed up, and on time. They get the deed done efficiently. This time the repair seemed a hair on the expensive side (replacing the detergent dumper) but I think it was the part was expensive. As long as they maintain great service it makes it worth it in my book.

My experience with Mr.appliance was terrible! I had an employee come out to fix and diagnose my…read moredryer for it to break again in 5 days! I've requested a refund and speak to corporate/owner I got denied both. They are over priced. I don't recommend this company to anyone it's cheaper to buy new.

Roy Beasley serviced my oven in a timely and professional manner. He communicated as to arrival…read moretimes, ordered the necessary part, and completed the job as promised. My oven now works perfectly!

Avoid at all costs!!! They were contracted by Home Serve to come and check out my dryer as it had…read morerecently stopped working. First issue was tech arriving as horrible communication started there as had to wait around the house for hours as they "said" didn't have right phone number and confirmed with Home Serve that had the correct one....tech showed up literally wearing a t-shirt and screened on lettering stating was an appliance tech. Arrived in a car with a lady driving whom waited in driveway for him to finish visit. Tech advised that part needed for repair was in stock at over 10 places in area. A few days later, an appt was set up to complete the repair then they came calling to move it back a day...after multiple reschedules, reached out to Home Serve which this company had notified that part was not available but never told us this surprising news and after it originally being in stock at so many locations. Ended up having to buy a brand new dryer due to their dishonest behaviors.

Called Sunday evening about my washer machine....Jerry came the same day told me the problem…read more... Ordered the part and Preston fixed it today.... Very professional thanks Young's Appliances and Repair

DO NOT USE THEM FOR SERVICE. The worst service. If the phone number associated is +1 (910) 510-1816…read moreguy named Jim. Be aware of service provided. He took the $75 fee and stated he'd order the part and return to repair it. For 30days I waited then called my Home Warranty to request an update. He never informed them he had gotten the parts. He scheduled to repair the washer Friday 29May and never showed. Had the audacity to update the home warranty portal and stated he fixed the problem when he didn't show up to fix only diagnosed the problem on initial visit.

Worst company in NC. Absolutely don't use this company. They don't communicate with customers and…read morethe lie!! They will take your money and never return to fix your appliance.

Quan is super unreliable, I would give zero stars but the site won't let me. He was supposed to be…read morehere last Friday 12-2:30, never showed up but kept telling me he was coming but knew I had to leave at 4pm. He then said he could come after 5 when my fiancé was home and he still never came and made us wait for him all day with little to no updates. Then he rescheduled after we complained to the rental company about him disrespecting our time. He was supposed to be here between 2-4. I called at 2:52 for an update and he sent me to voicemail. I called the rental company and then he finally responded to me in a text saying he'd be there within the hour. After not showing up by 4:30 I called the rental company to inform them. I then texted him saying I called my rental company and they are going to deal with everything. He texted me "I'm on my way there but okay do what you gotta do I guess" proceeded to delete that text and said "do what you gotta do" and then called me to ask if I still wanted him to show up. I told him the management company said they would send a whole new company and they are aware he never showed up and ghosted me twice before. He scoffed and said okay then hung up. Would never recommend to use this unprofessional service.

SHOULDN'T BE IN BUSINESS AT ALL!!!!! STAY AWAY FROM THEM!!!!…read moreWould've issued a zero stare if available. Called and spoke with a women named LaDonna who said Styles the technician would arrive the next day. No one showed up and after calling LaDonna back to re-confirm the appointment, she told me to stop calling her and hung up on me. Styles the technician finally showed up late and diagnosed that the motherboard of our three (3) year old refrigerator had gone bad and would need replacement. He took apart the inside two (2) panels of the lower freezer compartment and didn't replaced one of them correctly and didn't even bother to replace the second freezer panel at all before leaving. Styles stated that he would have the replacement part the next day and would be out to install the new motherboard. It has been six (6) days since this repair was started and we still do not have our refrigerator repaired. Styles stated to me that the part would be in tomorrow and he would be here first thing in the morning to complete the repair. This company has the worst customer service and work ethics that I have witnessed in the state. Unfortunately this was an $85.00 service fee lesson well learned. I feel as though I was scammed and will be contacting the North Carolina Better Business Bureau to inform them of the less than stellar work ethics and practices of this company. Be advised that this company has three (3) different names, KRB Appliance, Roy's Appliance, Roy Beasley's Appliance, all run by the same people.

Absolutely wonderful. The servicemen were prompt, courteous, and were able to fix my problem. If…read moreneeded, I will definitely be calling them again.

This post is about Wilson's Appliance Repair I would not…read morerecommend anyone use this company for any kind of repairs. My home warranty company sent this company to my house to repair my dishwasher. Their technician was Winston. On his second visit he begins the repair and he cut my water pipe. Water instantly flooded my hardwood floor. He called another company to come and dry the hardwood. They ripped up the baseboard and shoe molding and started the drying process. Their fans had to tun for 3 days at my expense. That was in September. It is now December and the job still is not complete. Mr. Wilson will not answer my calls nor will he respond to any of my messages. He will not pay the company they sent out to dry the floor so they will not finish the job. Do not waste your time with Wilson's Appliance. they will be your worst nightmare.

If I could give a zero I would. Took them a total of 3…read moreMonths to repair a burner. Came to see what parts needed. Took another month to come back. Repeated calls asking for when they were coming. Finally came out after 6 weeks to repair and incorrectly replaced the wrong part. After 4 weeks and three more phone calls that were not returned called another company. Sears!!!! Thank you!!! Repaired CORRECTLY THE NEXT DAY AND THE FIRST TIME!! Wilson's is the worst company I've ever dealt with. Run! Run! Run! From Wilson's! Do not call the first time! Do not waste your time and severe aggravation!!!

They ruined my three year old deep freezer with non factory style parts. I had to purchase a new…read moreone because no one would touch it after what they did. Do Not Hire This Company.

Needed a Washer repaired. came out and appeared to do diagnostics. Wanted 289.98 to order part and…read moreadditional 200 for labor. I paid the part cost. They claimed to have to order part but never never came out to do repairs. After 2 weeks of me calling them every day I realized I had been scammed. SCAMMERS! Do not use these people! DO Not USE these people or SAME day appliance repair Llc Kim Beasley, ROY Beasley, KRB apiance repair or any other names they operate under. sCAMERS!!!