Service was excellent. I was searching for an ENT specialist to fix my eardrums. My insurance app…read morefound this location being flexible and easy to get appointments. First time here, I didn't have any issues. The doctor gave me a medication. It kind of fixed the problem but I think the symptoms went away on its own. Other than a shocking side effects that almost sent me to the emergency room, I was back to normal. My second time here was to get an allergy test before they can formulate the serum for my allergy shot. Ok. This seems pretty simple. I followed the instructions to prepare my test. I didn't have to wait. The staff poked me a few times (about 82 times) and generated a report. Then, the doctor came in to explain the results and the next step. There were two options, daily drop under the tongue or weekly shots. I thought it was bothersome and expensive for daily dose, nearly $400 for 3 months. He said weekly shots are about the same price. Treatments would last 3 years or longer. I told him I can't do it now because I have some major events I need to attend. He said it would take time to formulate the serum anyway. I was happy that test was done with no side effects. But I am in pain for my wallet. Upon check out, I almost fall to the floor. They charged over $600, including copay for the test. I didn't get any warning. Ugh. I'm so upset and not going back again. I can't afford to get the shots, not even one drop. Tomorrow is the first, the rent needs to be paid. Update: a day later, I called my insurance company and asked them if this provider sent in my procedure for approval. The response was shocking. Nope. So, I removed another star.

I don't like the forms they make you sign and the portal they force you to use just to check in…read moreafter making appointment for today. Then they need a credit card before you can complete it which turned me off, then you get an email bill which says it's not a bill but you may be charged out of nowhere and thats stressful, plus it's in same building as Sara Goel whom I reported to Texas Medical Board and many reviews complain of illegal billing practices on their insurance on Google and Yelp which made me cancel my appointment immediately this morning! I did it online said cancelled and I took screenshot and also called because they are sneaky. The girl says I have to sign a waiver to get a copy of authorization they made me sign which says I HAVE A RIGHT TO A COPY AND THEY STILL HAVENT EMAILED IT TO ME NOR CALLED SO I WILL REPORT THEM AS WELL SINCE THEY HAVE ALL MY PERSONAL MEDICAL AND BILLING AND INSURANCE INFO! STAY AWAY AND BEWARE! READ ALL REVIEWS SCROLL TO THE BOTTOM AND SEE HIDDEN REVIEWS TOO!

They filed a claim saying I owe them Money cause they did work they didn't do. And they wont let me…read moredispute it. Ima take them to court. They cant get away with this. Sarah Cooper is a joke and doesn't deserve the title lf Dr.

Incredible staff. Incredible doctor. Clinically excellent, super polite and respectful. She…read moreactually genuinely cares about her patients. Up front pricing with no hidden fees - did not have to wait long at all. Great clean facility. Will definitely visit Dr. Cooper again if I ever need to!

Worst doctor office experience ever. Scheduling was excruciatingly painful. Office staff was…read moreunhelpful for every call. Said they would call me back-never did. They finally called me when the PCP called them. Told me when my elderly mom's appointment was--giving me less than one day's notice. Then they promptly cancelled by calling my elderly mom (NOT me). I took her to the appointment because she didn't understand what was going on. Signed in, waited a long time-no one told us we had signed in for a cancelled appt. When we asked, admin was rude--refused to reschedule the appt because "she didn't have time". WOW.

Dr. Hussain is an incredible ENT. I am currently undergoing a host of allergy and sinus issues, all…read moreof which Dr. Hussain has been able to treat. I have my septum deviated, my tonsils inflamed, and severe allergies to practically everything that is airborne. Her and her staff are above board and professional. I have been to three other ENTs all in the Houston area and this office is by far the best. I would recommend Dr. Hussain to anyone looking for professional ENT services. Love, Paul Matthew Morgan :)

For years, I dealt with crippling migraines that completely disrupted my life. They were…read moreunpredictable, intense, and left me feeling hopeless after trying countless treatments that never worked long-term. Then I found Dr. Kevin Smith. From the very beginning, he was professional, compassionate, and incredibly knowledgeable. He took the time to understand my history and symptoms, and he offered a surgical solution that honestly changed everything. Since the procedure, I haven't had a single migraine. It's hard to put into words what a relief that is. I've regained control over my life, and I no longer live in constant fear of the next attack. Dr. Smith gave me my quality of life back, and I couldn't be more thankful. If you're struggling with migraines and haven't found relief, I highly recommend seeing him. It was the best decision I've ever made.

I'll start with the disappointing medical care I received since that is what most people will be…read moreinterested in, but the biggest reason I would advise you to stay away is the utter lack of competence of the office manager and how she continuously violated Dr. Smith's contract with Cigna insurance which I will explain later. Here are the issues with my medical care: - I asked point blank what the risks were and was told "just a nose bleed." Turns out after the fact I was told that I had a higher risk of headaches as a result of the surgery and would need another surgery to remove that risk (this would be a third surgery). Also, days after the surgery my nose bled so bad that I had to be rushed to the ER where I blacked out due to loss of blood. I had a second surgery that day as a result and missed an extra week of work. - My medical issue was partially fixed but not fully fixed. I needed a procedure from another doctor to get it resolved. - Recovery from the surgeries was brutal. Much worse than they prepped me for. Here are the issues with the office manager. This stemmed from an issue where she required me to pay ~$1,700 before scheduling the surgery and then refusing to refund the money after Cigna said I did not owe it. She avoided paying me back for 18 months despite me reaching out to the office on a weekly basis. - She cannot effectively delegate work to others and she herself is never available. She is the only one in the office I could talk to about this and I must have called the office no fewer than 75 times and only reached her about 7 times. She ignored my emails for months and the few times she did respond, she often starts her email off with "I didn't have time to read your email but here is some information" - Refusal to go through proper billing and insurance protocols. A lead analyst with the Cigna Senior Leadership Escalations group told me that her actions violated Dr. Smith's contract with Cigna. At first I thought she was a combination of overworked and incompetent. I still think that's true, but after about a year of dealing with this issue and speaking with more than a half dozen Cigna agents, I realized she just wanted to take my money without going through Cigna as she was required to. Every Cigna agent told me that Smith Sinus could not legally keep my money, yet she did. If she wanted to bill me more and keep the money, she needed to do that through Cigna and she avoided it for so long, they told her it was too late. Only once I filed a legal complaint through Cigna did she finally issue me a partial refund (I'm still waiting for a full refund that Cigna said I'm owed). - She said she would call Cigna to get it straightened out but didn't until I would ask 10+ times by phone or email. Even after speaking with Cigna she did nothing and I had to go through this process 3 or 4 times and sit on the phone while she spoke to Cigna. Still no action taken on her part to refund my money. - I filed a BBB complaint which Smith Sinus ignored- I had to file a legal complaint with Cigna against Smith Sinus. Cigna says these issues are resolved within 30 days but it took them closer to 90 before Smith Sinus gave me a partial refund due to how slow the office manager is. - Office manager said after a month of asking for it that she uploaded support for the short payment to my patient portal. I logged in and nothing had been uploaded. Upon follow up, she decided to ignore me. She refuses to provide any explanation for short paying me. - I have only spoken to this office manager and everyone at Smith Sinus with a respectful tone and respectful words but throughout this entire ordeal, no one has apologized to me. Smith Sinus is clearly in the wrong which they admitted to when they refunded me $1,200. No one seems to care about all the hassle they have given me. They do not seem to care about their patients and will do whatever they can to take your money even if illegally.

I want to say Thank You! To Dr Hung and the staff at The Center for ENT for taking the best care of…read moreme. I was scared to be honest to have a tonsillectomy done, because I watched videos and read about people experiences after a tonsillectomy and I was scared of how miserable they were because of how painful it was. I did some research on The center for ENT and after meeting with Dr Hung I knew I can trust him. I have to say that the tonsillectomy was successful and painful for me. The staff at the Center for ENT were so professional, polite, kind and loving! Nan, the surgical coordinator is awesome! and Ivonne, Dr Hung Assistant is the best!!! The nurses are so sweet and the ladies at the front desk are so friendly and nice, and finally the girl at the check out Is the best, every time I visit Dr Hung I had nothing less that the best treatment from everybody. I'm really happy with the results and the way Dr Hung took care of me. Dr Hung, Thank you so much! I have no words to express how grateful I am.

Do you know how wonderful it is to go to a doctor and to leave feeling 100% better. I'm so happy I…read moredecided to seek help with an issue I was having with my ear. The doc discovered the issue right away and fixed the issue immediately. Wow!! Thank you so much. I can only think I got this bug in my ear while in a cabin in lake texoma. Yikes. But glad that's over with. Jesus take the wheel. Great office, great staff and great doc!!! Happy happy

Great practice. Dr. Ahuja and his staff are amazing! I would recommend he and his practice! Very…read moreimpressed.

Very pleased with the staff and Dr. Ahuja in taking great care of me. I would give it a 10/10 and…read morerecommend to all of my family and friends. Incredible job going over in detail my pre-op, post-op and allergy testing. I had the balloon sinuplasty done early December and have been feeling great so far! I had an allergy testing done as well and recommended I consider some options to manage this. I won't do this yet, but he will be my go-to doctor for this in the first instance. Again, wonderful doctor and great job.

The views from the upper floors (in this case the 27th) at 6400 Fannin are always spectacular. They…read morealmost take my mind off the fortune I'm paying to park here. This is a wonderful practice of UT specialists. I've been coming here for years for long-standing hearing issues. My last visit was 6 years ago (bad patient!), but I have lots of confidence in their professionalism. Today I had a double appointment, starting with audiologist Miranda Eubanks, PhD. She is delightful and very professional. I would recommend her anytime to test your hearing. Then I saw the otolaryngologist Dr. Sancak Yuksel. He had an emergency that left me cooling my heels in the exam room for awhile, but a staffer kept me apprised of what was happening, so I can't complain. After all, next emergency could me (goodness forbid). Dr. Yuksel is very nice and an excellent doctor.

parking is horrible and they don't follow the 15 minute grace period. got here before 15 minutes…read moregrace period and they still denied me after driving over an hour and 20 minutes. no compassion whatsoever from the office.

Update: I did finally get an agent in the answering service…read morewho displayed kindness, Delaney. God bless you Delaney! You worked hard till you reached my doc and I'm so grateful to you! Dr Patel didn't even know what was going on. As soon as she did, she fixed it. She was so kind. it's the customer service disconnect. That customer service wall... the answering service... i absolutely hate how disconnected people have become from the service they are receiving. Losing Main Street was the worst thing that could happen to customer service. HORRIFIC TREATMENT. 52 years old- Tonsillectomy A tonsillectomy is brutal at my age. The pain medication they prescribed was not in stock for two days during days 5 and 6 post-op, arguably the beginning of the most painful days. I broke into tears with the answering service because the staff never answers and did not respond back to me, as soon as I started crying, they hung up on me. Imagine cutting out parts of a person and hanging up on them because they are crying in pain. So here I am, day 2 in agony with a prescription that the pharmacy can't fulfill cuz they're out of stock and can't transfer because it's level 2. Absolutely uncaring, heartless people.

I exercised considerable patience, but the outcome was unsatisfactory. I gave ample time and…read moreopportunity to do what's in my best interest. I was not satisfied with the results. I explained in detail what was going on; however, she didn't seem to be interested. She was nonchalant and was not proactive in getting me to the places and physicians that I needed to go see. I had to take the reins regarding my health concerns.

Dr. Weinstock was friendly, helpful, informative, and an amazing surgeon. My thyroidectomy was 5…read moredays ago, and my scar already looks amazing - I don't think I'll be able to see it after some time passes... if I ever need an ENT again - he's definitely the guy....

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.