I needed a bad installation fixed from when my home was flipped…read more Cathleen provides exceptional customer service at dispatch, checking in and providing courtesy calls with any changes to timeline projections. Seth is a phenomenal professional, very knowledgeable and skilled. He assessed the problem, took care of it, and cleaned up faster than I would have been able to even start the project. Cost more than expected but not unreasonable, and excellent quality of work. Highly recommend Direct Services, especially Seth.

They let me know that a job was taking longer than expected and we rescheduled for first thing next…read moreday. I was impressed with their politeness and courtesy. Good job!

Disclaimer: Hargrove asked me to write this review through an email. They're offering a small price…read morediscount to write a review, though they don't explicitly say it has to be written any specific way or be positive. Normally, this would be a huge issue for me; I don't like companies incentivizing reviews. I've broken relationships with companies in the past just for asking (Hargrove should be careful about this) but I honestly have had a lot of trouble with businesses in Augusta being professional, and Hargrove was a really positive experience, so I'll break my rule this time. The big plus from them is attention to detail and the customer. From the receptionist to the tech at the house, everyone was really friendly and personable. Add in that they know what they're talking about, and are flexible (I had to change my appointment and they moved it with no issue) and you have the makings of a great business. It's just obvious from the start that they are good at what they do. I didn't have a single gripe with Hargrove after calling a few other pest services and feeling like I was asking a lot to pay someone for a service. Frankly, I've been really baffled in Augusta with how hard it is to find technicians or services from decent companies. Thanks Hargrove for being the exception to this. And thanks for getting rid or the spiders!

Best service in the pest control industry I've ever experienced! They took care of all my pest…read moreissues the first time out.

A bit expensive since I had done much of the work already. However, they did a good job.read more

Great service, great communication. Pictures were taken of problems found and solutions were…read moreexplained. The owner of this company is honest and trustworthy.

We hired Kristen Lewis and her company after thoroughly reviewing several options for cleaning of…read moreour AirBNB in the Grovetown area. We were impressed by her reviews here and on Google and her rapport which was delineated, it seems, by way of her reviews. She was at times overly helpful, communicative, and endorsed professionalism. However, more recent interactions with her have tainted that representation and, in our view, her professionalism. She reached a point in the business relationship where she is unjustifiably offended and makes decisions for you without initially consulting you, and I believe it is because she is a one-woman show and needs help executing. There were a few instances where she wasn't going to be finished cleaning the home in time for check-in of our guests despite being scheduled and informed ahead of time and there was a time when she was still there cleaning when the guests checked in, which is a big no-no in the short-term rental space. Yet, believing in second chances, we continued to utilize her services because we believe, strongly, in supporting Black-owned and woman-owned businesses because we are the one of the same. We always paid her within a couple of hours of receiving her invoices and in full. Her responses to us started to become flippant and misplaced. She made a decision at her last clean for us to take linens from the home without our directive to do so, stating that she would clean them at her own home. We kindly stated to her that was not necessary and she proceeded to, again unjustifiably, respond to us that we thought we were "better than her" and that "her home is clean." We were remarkably taken aback because we never insinuated that her home wasn't clean and she became angry with us for a decision she made without first consulting us. After that text message intercourse, she abruptly resigned and stated that she "no longer wanted to approach the premises." We kindly accepted her decision. We therefore made plans to which she agreed to return our linens that she unilaterally removed from the home and our keys since she resigned, and then she abrupted decided after agreeing that she didn't want to do that and that we were "inconveniencing her." Mind you, she made sure to abruptly resign after she received her payment from us of $825 after delivery of services for the week, which would be her final payment. We never once tried to inconvenience her. We never once did anything to make her feel less than. We never once treated her with any ounce of disrespect or disgrace. We appreciated her and conveyed that to her often. I feel what will impact her ability to sustain a reputable and scalable business is her inability to exhibit emotional intelligence in her dealings with her customers/clients. She would also benefit from hiring additional staff to help her achieve operational excellence focused on efficiency. Finally, she credits herself with the success of our AirBNB as if she were a business partner instead of someone we hired to perform a service. That is all we did and were doing. She took it as more. She was not a business partner and if you hire her company beware of her overattachment and overinvolvement in how you run your business. At the end of the day, we wish her nothing but the best and optimal success, but we just didn't have time for the aggravation from communicating and dealing with her later in this relationship. There are too many cleaning services who would be glad to provide the services we need.

Kristen is a phenomenal person who goes above and beyond. She made sure that I got my money's…read moreworth. Out of all the cleaning companies that I have used she was the most professional. I hired her at the last minute and she showed up and done a hell of a job with my Airbnb. My Airbnb guest complemented me on the cleanliness of my house. I will be definitely using her more often. Thanks Kristen for your help I appreciate you.

I've used this cleaners for 15 years. Initially I would average 20 - 30 shirts per week. Now…read morerarely do I take my shirts because they use to replace buttons that came off in Washington machine for free. But now they charge to replace buttons that came off in there machine. Is it just me, but on the building it say 2.95 cleaners. So one would think basic dry cleaning of pants was 2.95 but no my ticket read 2 pair of pants 9.90 seems like false advertising to me.

All my shirts and sweaters shrunk in size from this cleaners. I went to manager and she said they…read morego by the label. Clearly the tags say dry clean only except for a couple shirts and they shrunk also. 300 dollars worth of shirts and sweaters, I cannot fit and the thing about this is I lost 30 pounds. Heat is the issue in that shop, hot and muggy and heat shrinks clothes and excessive drying also. I was gonna try to get my money for the shirts, I have my receipts and pictures but, its not worth it because its my fault trying to go the cheap route to get my 50 dollars shirts cleaned. Live and learn.

They need to put a sign up in the window that states what their hours are. I looked it up online…read moreand it gave me the hours of the old laundromat when it was called Grand Central station.That told me it was open till midnight. So, I go there, start to wash my clothes and I am informed by a very frustrated worker that they closed at 10:30. But I could not find that they closed at 10:30 online and there was no sign in the window that said they closed at 10:30. Im not psychic. They really need to make it more clear as to when they close so people don't get angry at their customers.

Didn't have any issues with washing or drying my clothes but it was extremely dirty with trash on…read morethe floor and the restrooms beyond dirty and smelling very disappointed..