My family and I have shopped at this club many times, and Cassandra is one of the few employees who consistently acknowledges members and makes them feel valued. She is professional, hardworking, and has a truly kind heart. Please recognize Cassandra for her outstanding service. She is an excellent representative of Sam's Club and a wonderful example of what great customer service should look like. Employees like her make customers want to keep coming back. read more

Sam's Club - N/a - Wholesale Stores Near Me - Colonial Heights, Virginia

They don't even deserve one star. Went to the cafe. Tables were filthy. Floor was sticky. No hot dogs were ready. There fountain drinks were hot and nasty. And the service was super slow. And the workers don't listen. read more

While I don't shop at this location often, I recently visited to fill up my gas tank. The parking lot situation is a bit of a mess but can't beat the club prizes! read more

Sam's Club - Wholesale Stores Near Me - Colonial Heights, Virginia

This pertains to the Pharmacy. Since 2019, I've been getting my prescriptions here. I'll say at the outset, the staff are wonderful! My issue now is the new pharmacy system and procedures they are implementing, ostensibly from Corporate. I have peripheral neuropathy and a history of syncope, so I would do curbside pickup. I would get the text that my prescription was ready, I'd park in a pickup spot, call them, and they'd run it out to me. Well, not anymore. You have to use an app to schedule a pickup now. The app is clumsy and difficult, and requires a credit card number. I can't walk through the parking lot, let alone through the store, and I don't have a degree in computer science. I'm also wary about the CC info floating around. I'm looking for a new pharmacy, unfortunately. Again, the people are great, no reflection on them. read more

Yogurt machines have not been working for 2 months. Are they shut down for the winter or just broken. Sam's should get them going or remove them from the ads and menus. Don't keep us guessing what and when. Without the yogurt machines, there is no need for me to come. I can get plenty of pizza. read more

Burnt baguettes and burnt croissants for months now--months. Bought a Costco membership and drive 45 minutes one way. And sure, I end up buying other things that I could have bought from Sam's....oh, and I guess fresh tuna has been discontinued too. read more

The Sam's Club app makes a person with anxiety like going out and shopping again. Being able to scan my items and check-it from anywhere in the store is convenient. Highly recommend this store! read more

Went to order a cake for my son's birthday & the bakery staff member was awesome & very pleasant to deal with. He wanted something simple & we needed it in like 3 days. Sam's Club came through. The cake was moist and delicious & my son's Covid/Quarantine party was a success. read more

Sam's Club - Wholesale Stores Near Me - Colonial Heights, Virginia

Dirty, angry, and slow. Those were the highlights. Watching people get angry over waiting for rotisserie chickens when there were plenty available. Waiting in a 10 minute line for tea or ten minute line to exit the store. read more

Is this a Costco or what. Lol No but Fr, the hotdogs are smack, you ever had a Home Depot hotdog, tastes just like em, that home grown hot dog taste, straight from the hot dog vine. Anyway, buy in bulk, yes please. You ever bought just a whole thing of canned corn and just had that in your pantry for a min then you remember you have all that damn corn in your pantry so you just start having corn everyday. That's what dreams are made of. Thank you for growing your hot dogs naturally and selling your corn in pallets. read more

Sam's Club - God - Wholesale Stores Near Me - Colonial Heights, Virginia

Why is it website says opens at 7 and you go to door and they say 8, I mean come on people get things fixed and accurate.

This Sam's Club always a busy location. Everything went smooth. Although, sometimes it's just a bit of a challenge to get out the door.

I come into this location regularly for necessities and I also utilize the curbside pick up option. Although we initially had some trouble when we first set up our membership and credit card through sames, staff was friendly and helpful in resolving any issues. The facility appears to be well kept and clean. They have a great selection of meats. read more

Aisles overflowing with merchandise and nothing put away. A pallet with a large box taking up more than half the main aisle to the back. Everyone was having to walk around and wait to get by. I found an employee and she noted it and left to get someone. Twenty minutes later it is still there. An inconvenience at a minimum or a disaster waiting to happen otherwise. read more

It's an alright Sam's Club location. It is located right in the middle of Colonial Heights and has multiple entry/exit points to utilize. It gets extremely, extremely crowded and which makes navigating the parking lot quite hectic. It has a gas station and a food court inside that seems generally well-stocked with a good sitting area. It has free wifi. The logo branding on the storefront seems to have fallen off or something - it doesn't have a new feel to it but it also isn't dirty either, being generally quite clean inside. Lots of registers and everything seems well-stocked. In short, it has some positives and negatives and doesn't stand out as an amazing location nor a bad location. read more

It is a specialty retail operation that is usually busy. The staff has always been great. I look forward to shopping there.

This review is of the gas part of this sams club. Out of 12 pumps, only about half of them work. This has been the case for over a year and the lines are incredibly long. The service attendants are also very rude. Now the main sign on the store is missing and it looks like Kmart when Kmart was going out of business. read more

The Sam's Club located in Colonial Heights; Virginia makes it very difficult in servicing their lifetime tire warranty when a tire rotation is required. I cannot believe that Walmart is rated in the top 14 corporations worldwide for supply chain management. It is impossible to obtain a schedule to utilize the "lifetime warranty" because the service center does not answer the phone, an appointment can only be made by coming into the service center in person, and then the appointment is scheduled days out. The answer to correct this issue would be to allow the customer to establish these required rotations "ONLINE". I've been purchasing my tires at this Sam's Club for years, but will never purchase or recommend their product again until they corporately address the needs of the customer. In the age of AI, and Cyber Security breakthroughs, it is difficult to believe that this Rated Fortune Global #1 corporation in retail cannot develop a drop-down on its website to allow customers to make an appointment for this service. read more

During this pandemic caos the staff had gone the extra mile toserve the community specially the elderly. We pray for you and your family health Thank read more

This store has the worst customer service. The staff does not care and management is even worse. I shop at the other Sams Clubs in the Richmond area and do not have this problem, just at Colonial Heights. read more

Never seems too have the same items and never notifies customers that they discontinue . or items at one Sams but not at another....crazy. read more

Sam's Club - stopping in on way to work. - Wholesale Stores Near Me - Colonial Heights, Virginia

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It is not well managed, specially the tire and battery department. If you have to go here, be prepared to spend several hours, unless you have some leverage like friendship or they like you. Your best bet if you need something is during the weekdays, when there is a different person in charge. The freezer area is not clean enough, milk is always una disarray. Products disappear from shelves for weeks and sometimes never come back. The Club in broad street in Richmond has a wider variety of products. Service is about the same. It is hard to generalize because there are some very nice and helpful associates and others that are not. read more

I love Sam's Club. Has a wide variety of item's. Clean Cljb & restroom's are too. Mostly everything is cheaper by bulk. We love the commercial toilet paper & Sam's brand paper towels. We go at least 1-2x a month. We definitely will go back. read more

Went to Sam's Club to purchase a silver ring for a reasonable price for my 25th anniversary. Walked in and straight to the jewelry counter.... looked and looked and then LOOKED for a salesperson. The cashiers were all standing around talking, looking like they didn't want to be noticed. We stood there for about 10 minutes..... I got pissed and decided to stroll through the store for a few items. Returned to the jewelry counter after 10 minutes, a person who was not even a store employee, asked if we had been waited on, we said no, he said he was going to get us help. We WAITED..... WAITED..... the same guy came back and asked for if anyone had come, we answered No. He left again, we saw him speak to a woman, who walked right past us, we thought, to get someone. She came back 10 minutes later and said "We are trying to locate the employee that has the key." Another 10 minutes later, a girl showed up, I pointed out the ring I wanted to see, she then said " I have to call the person that dies the sizing." I said "If she is not in close proximity, I am leaving, because we've been here over an hour! (Now they think they have a sale!). The other woman comes right over, sizes my finger, writes it up and I said "Nevermind, I need to call the woman who has the right side finger." I walked out. read more

This location in Colonial Heights puts any Richmond location to shame. The selection and quantity is crazy and I will think of driving here first before driving down the road in Richmond. read more

How does a place just get worse? I honestly think a tornado would be a blessing for corporate so they could just let this location close with some dignity. The only reason anyone goes there is that Costco has not put a location in Chester nor has BJs wholesale. Hell a flea market would be better run. The past few visits I have seen the soda machines broken, snack bar pretty much out of everything and used items all over. But the greatest moment was coming in to get the install fixed on the tires they sold. Seems a paint shaker is smoother. Nope at 4pm they had a sign up saying 'Tire Department is CLOSED'. Basically it said 'screw any customers that need help with anything we could not hire any staff with time management skills or who could help customers'. I spoke with a person who acted like they were the manager and well... It is Sam's club so I got the service I deserved. I have to take the car someplace else to get it fixed. Honestly I deserve it as I just saw my review where they burned my wife and I wasn't coming back. The price pulled me in but the service is wildly not worth it. Never ever use sams club for anything. The prices suck and so do the people's attitudes that work there. Im done. read more

Horrible staff. Very rude young people working here. I use my business membership to my advantage and shop as earlier as possible to avoid the crowds. read more

I have been coming to this club for nearly 6 years now and live very close to it. And I would certainly hate to loose it. But, have to say that these folks are rudest, ill mannered people who have no customer customer service skills what so ever. With the exception of the greeters and Rx people, the rest are a bunch of rude and ignorant people! read more

I can always count on Sams to have good sales with an abundance of groceries that I like!

My husband and I made a night run for bacon the other night . It was 8:05 when we made it there and they close at 8:30 . The greeter didn't look at us and roll his eyes . He smiled and welcomed us in . The helper at checkout was amazingly polite and the cafe people had bacon pizza!! Marvelous experience . Nothing like I expected coming In 25 minutes before closing time . The only reason they didn't get 5 is because there were no white cheese balls ! read more

I LOVED the fact that I waited the shortest amount of time in line than I have at any Sam's Club EVER makes thid a 5 star review off the bat! Actually I didn't have to wait at all and went right from shopping to checking out which made my day. read more

I've consistently had bad experiences at Sam's Club in Colonial Heights, VA. Unprofessional and discourteous. Employees carry on socializing among themselves, and respond put out when I've come to them with questions. This included a manager! The employees in customer service behave as if they're being bothered and you're doing them a favor. As much as possible, I drive an Hour to Richmond to purchase from Costco. Theyre customer service is great! read more

Ordered some tires and was happy to receive a message stating they had come in earlier than anticipated. It took 40+ minutes of on hold time, multiple back-to-back calls when phone system disconnected me, to reach the tire department personnel. I took my tire there (no truck since tire was slashed) as scheduled and they installed in a timely manner. Had to schedule a return trip to have my other three tires replaced. Was told they were booked out a week, so I scheduled for their first available appointment. I called a day prior to the appointment to confirm the time and had to wait again over 30 minutes of on hold time before I finally gave up and called back to prompt the front desk. They had to walk over to the tire center to talk to the operators. I was told they were understaffed and why they were not answering the phone. I was also informed my appointment was not in the system. So now I wait for a manager as I type this review...that hold is currently at 18 minutes. So I currently have over an hour of phone hold time with no resolution. I usually don't waste my time reviewing things but I got bored on hold. read more

Purchase a twin mattress in plastic only remove the plastics half way .During the night my friend started to receive bites look at mattress small white bugs we located.in plastic on the mattress. Taking it back was bless to smash some of the bugs still in the plastic to show it to them .I did like Sam club.but this is the worst read more

The store is great, lots of "stock", clean, and friendly associates. The "food court" is in need of a MAJOR overhaul! I waited at least a minute before the cashier could finish her PHONE CHECK to take my order. She rang me up, gave me the drink cups and walked away no eye contact or smile. I had to wait for another person to come over to give me the 2 hot dogs I ordered! Twenty minutes later the another cashier rang me up,got the yogurt,within 30 seconds. read more

exactly where i would want to be if there was a zombie apocalypse :) lots of big things and big packs of things some deals . being a military wife i can get some of these things from the commisary but the sheer size of snacks is a huge plus for my family. the only reason they didnt receive 5 stars is because they were selling a snow cone machine but noone knew where the snow cone syrup was or if they even sold it..... read more

This review regards attempting to buy tires there. Ordered set of four 255/65R16 tires on July 11 with understanding they would be at store for installation in a week. A week later, they said seven working days. On July 22, they say tires weren't available. They checked and found some that were approximately $50 per tire cheaper and directed me to go to Customer Service and get the original order refunded. After getting the refund, I returned to the tire department. Then they decide they can only get more expensive than first tires ordered. It's irritating they are taking folks $$ for tires that don't exist. From my experience, they did not know what tires they can get or even what tires they have. I got a manager, but he could not figure it out either. I ended up having to go elsewhere read more

I have been a Sams member for over 10 years and have always purchased meat. I always divide it into portions and freeze. Over the past several months I was noticing the hamburger never came out to the weight listed on the package. ( I always weigh 1 # portions for spaghetti, meat loaf, etc.) So, I began weighing before removal of tray and the selling weight matched, then removial of tray and the weight of the meat was short and weight of the tray alone matched the amount of meat weight shortage. I have been paying for at least 4 oz of meat that I am not getting. Thats a lot of money especially on the higher priced meats. After filing 2 complaints and a confrontation with the meat manager and several emails I have been assured that the "tare" weight has been adjusted for on the scales. We shall see. I was offered a $25 gift card because the meat manager was "sorry I felt that way". First of all $25 in no way compensates me for overcharges and as for her comment.....how am I supposed to feel when I have been ripped off. BTW I don't have the gift card or any other compensation. But I am not the only one who deserves compensation. Check for your self no matter which Sams you shop and if a discrepancy is found "COMPLAIN" and dont let them make you feel that you are the one who is wrong....you are the one who is being "Wronged"!!! read more