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    Sam's Club

    3.0 (37 reviews)
    Open 9:00 am - 8:00 pm
    Updated 1 month ago

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    Christopher R.

    A focus on Customer Service might help. I custom ordered a 2-tier cake for pickup this afternoon. The cake was their Shimmering Elegance 2-tier Gold cake with some special modifications - things like no flowers, make the tiers match using the gold marbling on both tiers, rather than their lower tier having gold flecks. I had also indicated at the time of ordering I wanted two sets of Roman Numerals on top of the cake to represent the ages. I asked if these could be placed as described: one number 1/2 moon along the top of the top tier and one number 1/2 moon along the bottom of the top tier because I had a special order cake topped that would go in the middle of the cake. I was assured there would be no problem with the requests. When the cake was presented to me, it WAS a 2-tier cake - but that ALL that was correct about the 'custom' cake. There was no gold marbling, there was no lettering on the top - just a plain, white cake (which I honestly think I could've done at home). After some dialogue about this was NOT what had been ordered, they threw the roman numerals on the cake in 2 straight rows, right in the middle of the cake in RED. It was also communicated their printer was messed up and they couldn't do the gold marbling. So, in my mind I feel a quick phone call to me with this information could have given me the option to maybe transfer the order to another store whose printer was not messed up. In the end, a 20% discount was granted on a shimmering gold cake - which had no gold whatsoever on it. Let's just hope like heck it tastes better than it looks. I don't normally complain much about things - but this was a very special occasion and the cake should have been created with the 'customs' requested - OR maybe help to figure out how to make this order right (by using another store, etc). Just BUYER BEWARE when ordering a custom cake. One photo was the starting point of their custom cake and the other photo is what was created for me.

    Jason B.

    What a crock these and Walmart's are becoming. Hire more employees to help with checkout instead of forcing us to use self checkout That drives me crazy every time I'm in one of these places. What happened to the bedrock this corporation was built on. Customer service was always #1 but now it's been thrown out the window completely.

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    1 year ago

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    1 year ago

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    8 months ago

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    4 years ago

    Constantly changing layout, not consistent with items that are staples. Too crowded and waste of time trying to find items.

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    4 years ago

    Have always had decent service. And this recent time they even had someone wiping down the shopping cart handles

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    6 years ago

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    8 years ago

    It is good when you buy a lot , but you buy not much , I would suggest to go to Walmart instead!

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    12 years ago

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    Ask the Community - Sam's Club

    Review Highlights - Sam's Club

    We come here a few times a month to get my foods for my husband's lunch and some other foods we keep in bulk.

    Mentioned in 6 reviews

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    Sam's Club - wholesale_stores - Updated June 2026

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