If I could give less than one star, I would. This place is literally the worst place that I have…read moreEVER done business with. We purchased a runner to be installed LAST JULY. We set the installation date for mid-August at Diana's recommendation. She rescheduled us SIX times. Each time was on the day of the appointment and for a number of different lies. Her installer was sick, he was scared of immigration, he got in a car accident, he was at another job, his back was hurt, they didn't have the carpet (?). I was patient and understanding each time but started to get frustrated. They finally came to install it end of November, beginning of December. Within ONE month of it being installed, the binding started coming off in multiple places and was pulled off and frayed completely in one section. When I reached out about getting it fixed/replaced, I was told that it was probably a vacuum (?) that did it. Shouldn't I be able to vacuum my stairs without a new product being damaged? Diana lied YET AGAIN and told me that even though it wasn't their fault (?) she would replace it. At that time I was told that they could replace the single section that was severely damaged without having to pull up the entire runner. We were rescheduled TWICE before an installer and Diana's son came out to let us know that they did not have the supplies they needed to fix it because they actually WOULD need to tear the entire runner up and redo it. I reached out to Diana who scheduled me for a replacement installation that has now been rescheduled FOUR times. We have texted, we have called, we have gone into the store. Nothing has changed, nothing has happened, and she has still yet to take responsibility for being a TERRIBLE business owner. At this point, we have threatened legal action to which we were told "go ahead but we provided the service we said we would." We have asked for a refund and been denied. We have asked to pick up our replacement carpet ourselves so that we could have another more reliable carpet service install it. And she has said TWICE now that she is unable to get the carpet despite having taken the time off for us to pick it up. We finally were able to pick the carpet up from the store ourselves and take it to Carpet One where they bound it and installed it for us within 2 weeks. If you can avoid Kevin's Carpets DO IT. It is not worth your time, energy, or money.

Still waiting to have my huge seam fixed. Was told that a warranty claim was entered but they…read morerefuse to give me the claim number.

The gentleman that came out was very friendly and professional. He did a wonderful job. I plan on…read moreusing their services again.

From the owner: Veteran owned and operated, fast drying, highly rated carpet cleaning. read more

Stanley Steemer came to clean my carpets yesterday and boy, did they do a great job! Jason was…read morelovely. He was so thorough and moved all my furniture. He goes above and beyond. My carpet looks great and I would highly recommend Stanley Steemer and request Jason!

STANLEY STEEMER in Lexington KY came to clean our air ducts on Monday 6/30. We paid them around…read more$500. When they came our heat pump was working perfectly and since they left we have no air circulating to the main floor of our home. The technicians have been back twice trying to repair it but no improvement. We also had 2 separate licensed HVAC repairmen come and both told us that the fins on our air handler system had been damaged preventing air flow. We have been passed around for 10 days now trying to get this taken care of and this morning we were told that they are not responsible and that they did not do the damage thus it's our problem. Since they are the only ones who have been INSIDE our heat pump it's irresponsible for them to not admit the mistake and make it right. We were instructed to contact the corporate office which we did and she forwarded the matter to the insurance company for a potential resolution but this damage is going to cost approximately $8900 -11,000 per the estimates. They have now been so kind to offer us $1,000 to settle it. Now we will be filing a law suit against them just to get back where we were when they came. Beware if you let Stanley STEEMER done to your home. They DO NOT stand being their work and the damage they cause! Don't do it. Feel free to message me if I can give you info about our experience with this company.

Just had a quick cleaning of 3 rooms where Chris did a fantastic job. Told him what I wanted and he…read moredid exactly that with no high pressure of upselling.

From the owner: Stanley Steemer proudly provides professional cleaning services in Winchester, KY and surrounding…read morecommunities. Since our start in 1947, Stanley Steemer has served homes and businesses across the nation, trusted by generations to clean your carpet, upholstery, air ducts, hardwood, tile and grout, area rugs, and more. Stanley Steemer technicians are professionally trained and certified to deep clean your space using powerful, proprietary equipment, our proven and reliable process, and family-safe cleaning solutions. Best of all, we make it easy to schedule a cleaning with our online instant quote tool and 24/7 availability. Call or visit our website to book your cleaning with Stanley Steemer today!

Lowes had a sign posted for hanging flower baskets 12 dollars. They rang up 16.98 and I showed the…read moregarden center checker lady the posted sign. She then charged me 12.98. I took my flower basket to the return desk where that checker told me there was nothing she would do unless I wanted a refund. It was .98 cents but if a dollar amount is posted, that's what they should charge. I should have spoken with the manager but I was way too mad at this point. This was the Winchester, KY Lowe's.

Drew and Lisa were really helpful. Visited with my godparents to pick up some essentials. Needed to…read moreget a stud finder and Lisa was helpful in pointing out some key differences in the models that they have for sale. Drew helped us with many different things: helping secure a shoddy door lock that is allowing a 50+ lb dog to bump a bathroom door open when people are on the toilet and need privacy , He fixing a hole in the bathroom wall where a towel bar was ripped out and a grab bar is being put in by yours truly. He also helped with filling the hole and sanding it down. Thank you both for your excellent costumer service and patience.